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Bank Branch Closures Factsheet

| (372.78 KB pdf document)

This factsheet outlines what to expect if you are affected by a branch closure, and what action you can take.

CCNI Consultation Response to ATOL Standard 6

| (85.07 KB pdf document)

Consumer Council consultation response to the CAA Consultation on a Proposal to amend ATOL Standard Term 6 and Information on other amendments to the CAA’s Official Record Series 3.

National Fraud Initiative 2014-2015

| (134.21 KB pdf document)

The Consumer Council is required by law to protect the public funds it administers. It may share information provided to it with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud. The Audit Commission appoints the auditor to audit the accounts of the Consumer Council. It is also responsible for carrying out data matching exercises.

Statement of principles for parcel deliveries

| (255.96 KB pdf document)

The following is designed to assist retailers in their policies on the delivery of goods purchased over the internet by individual consumers by setting out best practice principles as to how retailers can ensure their delivery services meet the needs of their customers