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• Energy Retail Competition Work Programme: General Overview & Rationale Consultation
  (34.3KB PDF document)
  
  3 July 2009
• Proposal for the Power Procurement Price Control
  (20.5KB PDF document)
  
  3 July 2009
• NIE Energy Supply Price Control - proposals for Consultation
  (39.2KB PDF document)
  
  3 July 2009
• Access to Air Travel
  (1.1MB PDF document)
  
  30 June 2009
  European Regulation states that all airports and airlines in the EU have a responsibility to assist disabled passengers or passengers with reduced mobility, for example, because of their age or because of a temporary injury such as a broken leg.
• Consumer Skills for Life
  (7.2MB PDF document)
  
  22 June 2009
  Consumer Skills for Life is the first consumer resource in Northern Ireland that has been developed to help the one in four adults with low literacy and numeracy skills here. It is designed for adult education tutors and staff. (NB - It is 92 pages long).
• Consultation on Interim Arrangements: Fuel-Mix Disclosure the SEM
  (23.7KB PDF document)
  
  18 June 2009
• Licence Modification Consultation for NIE Energy
  (15.8KB PDF document)
  
  17 June 2009
• Supplier of Last Resort in Electricity, Consultation Paper
  (37.4KB PDF document)
  
  17 June 2009
• Consultation on Energy Billing and Metering - Changing Customer Behaviour
  (48.2KB PDF document)
  
  19 May 2009
• Avoid debit/credit card charges when booking a flight on-line
  (19.9KB PDF document)
  
  15 May 2009
  Don't get hit with hefty debit/credit card charges when booking flights on-line. Check out the full list of charges applied by all airlines operating in and out of Northern Ireland.
• Airline Hidden Charges
  (15.8KB PDF document)
  
  15 May 2009
  Make sure check out all the extra 'hidden charges' that you may incur when booking flights.
• Consumer Rights presentation
  (1.4MB PDF document)
  
  7 May 2009
  Click on the link above to download our presentation on consumer rights.
• Working out Percentages
  (47.7KB PDF document)
  
  6 May 2009
  Click on the link above to download a useful exercise on how to work out percentages.
• How we exercise our independence
  (25.9KB PDF document)
  
  30 April 2009
  POSITION PAPER ON HOW WE EXERCISE OUR INDEPENDENCE RESPONSIBLY
• Response to the Utility Regulator’s Consultation on “The Social Action Plan, 2009-14”
  (297.5KB DOC document)
  
  6 April 2009

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