The Consumer Council and Autism NI have joined forces to produce a factsheet on the free assistance available when travelling by air with a disability or reduced mobility.
The Consumer Council is encouraging all consumers to know their air and sea passenger rights so they don’t have a ghoulish getaway over the Halloween break.
The Consumer Council welcomes improvements in punctuality and overall customer satisfaction with bus services and highlights further work needs to be undertaken in regards to passengers’ awareness of best value tickets, following today’s publication of Translink’s Charter Monitoring Results for Spring 2015.
The Consumer Council welcomes today’s announcement from the Civil Aviation Authority (CAA) that enforcement action taken against three major airlines has resulted in better support and information for passengers during instances of flight disruption.
The Consumer Council is asking all travellers from Northern Ireland to take out an insurance policy that fully meets their needs before travelling.
The Consumer Council is reminding those air and sea passengers with a disability or reduced mobility to book special assistance services in advance as they can help reduce difficulties and stress when travelling.
In response to the Airports Commission’s recommendation the UK’s air travel needs will be best served by building a third runway at Heathrow Airport, the Consumer Council has today stressed the need for Northern Ireland consumers to have guaranteed access to Heathrow, the UK’s hub airport, both now and in future.
The Consumer Council is launching a four-week ‘Happy Holiday’ campaign today just as the summer season kicks in and many take to the skies and seas this weekend for their annual summer holiday. The campaign aims to equip holiday makers with knowledge of their rights and responsibilities so they can avoid a horrid holiday howler.
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