Our flight was delayed by over 4 hours when flying to Faro

A family of five were delayed by over 4 hours when flying from Belfast to Faro. They contacted us to ask for help.

Action

We contacted the airline on their behalf to find out what caused the delay and to seek compensation under EU Reg 261/2004 if applicable.

Resolution

The airline advised that the flight was delayed due to technical issues with the aircraft and therefore compensation of €400 per passenger was payable, resulting in the family receiving over £1,700 in compensation.