Consumer Skills
eoin
07th March 2019

Advice for consumers following LK Bennett collapse into administration

LK Bennett announced on Wednesday 7 March that it has collapsed into administration, appointing EY as the administrator. The high-end fashion chain has stores in Belfast and Banbridge.

The announcement may have left many of its customers with gift cards or vouchers wondering what their rights are now.

John French, Chief Executive of The Consumer Council said: “If a new company buys over the business, it will be at the new company’s discretion whether to honour gift cards or vouchers. If you have a LK Bennett card/voucher, you could check with the person who bought it, if it was purchased using a credit or Visa card. If so, they may be able to secure a full refund from the card issuer, if the store refuses to honour the gift card or voucher”.

John added, “Over the last year the high street has seen many well-known retailers going into administration such as HMV and House of Fraser. The Consumer Council would encourage consumers who have gift cards or vouchers for any retailer to use them as soon as possible and to always check the expiry date”.

For more information and advice visit our website www.consumercouncil.org.uk and download our Company going out of business factsheet or call 0800 121 6022.