What happens when you make a complaint?
Got a complaint about buses, trains, planes, ferries, natural gas, electricity, coal, water or postal services?
Note: Electricity, natural gas and water companies have ten working days to respond to us and transport companies have fifteen working days to respond.
See our Service Standards for more information. Click here.
Please read our policy for more information on how to complain about us, our complaints process and what happens when you make a complaint.
Download our infographic below.