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Water

Water bill tariff increase: How businesses could save money by ensuring bills are accurate

Following Northern Ireland Water’s tariff increase, effective yesterday (1 October 2020), The Consumer Council is reminding businesses across the country to ensure that their water bills are accurate to avoid nasty surprises and to save money.

Cost of Living

Consumer Insight Survey 2020

Consumer Insight Survey 2020

Research Reports

Water

Water bills are coming: What NI businesses need to know

In the coming weeks, Northern Ireland Water will be sending out water bills to businesses in Northern Ireland. To help avoid any surprises and ensure businesses are being billed correctly, The Consumer Council has developed a range of helpful resources for businesses and farmers. The resources include an overview of what to look out for on your water bill, an animated video and a downloadable guide with further tips.

Business

Advice for Northern Ireland businesses who may be affected by COVID-19 (coronavirus). 

Cost of Living

Coronavirus: What are your consumer rights?

The Consumer Council has launched a dedicated website that provides a variety of helpful information for consumers in Northern Ireland who may have been affected by the coronavirus pandemic

Water

Water Guide for Businesses and Not-For-Profit Organisations

The Consumer Council's Water Information Guide for Businesses and Not-For-Profit Organisations. Including water & sewerage charges, water efficiency, water bills, water champions, how to complain and more. 

Corporate Reports

Water

Information about the impact of COVID-19 (coronavirus) to the provision of water in Northern Ireland and updates from NI Water.

Cost of Living

Videos: Consumer Parliament and Regional Parliaments

Highlights video of our fourth annual Consumer Parliament and summary video of issues raised at our four regional parliaments. 

Cost of Living

Interactive budgeting tool launched to help consumers identify areas to save money

The Council Consumer has launched a new free online interactive budgeting tool to help households take control of their spending and identify areas where they can potentially save money.

Cost of Living

Consumer Parliament - Newry

To register click here: https://www.eventbrite.co.uk/e/consumer-parliament-newry-tickets-88823636889

10am start time. Registration from 9.30am. 

Cost of Living

Consumer Parliament - Omagh

To register click here: https://www.eventbrite.co.uk/e/consumer-parliament-omagh-tickets-88823231677

Check back for further updates.

Cost of Living

Consumer Parliament - Enniskillen

To register click here: https://www.eventbrite.co.uk/e/consumer-parliament-enniskillen-tickets-88822417241 

Check back for further updates. 

FREE EVENT. Refreshments provided. 

Cost of Living

Draft Forward Work Programme 2020-21

The Consumer Council’s draft Forward Work Programme for the final year of our Corporate Strategy 2016-2021. (Including the combined business cases for our statutory functions in Energy, Transport, Postal Services, and Water and Sewerage).

Submit your feedback by 31 January 2020 by emailing eoin.mcshane@consumercouncil.org.uk or via our Survey Monkey here: https://www.surveymonkey.co.uk/r/TCC-FWP-2021 

Consultations

Water

The Consumer Council for Northern Ireland response to the Utility Regulator’s Consumer Protection Programme Best Practice Frameworks Call for Evidence

The Consumer Council welcome the opportunity to respond to the Utility Regulator’s (UR) call for evidence. As providers of essential services, energy and water companies have a responsibility to assist consumers in vulnerable circumstances or who face affordability challenges. We support UR’s work to improve the protections provided to consumers. We agree with the focus placed on vulnerability and affordability by UR in its Consumer Protection Programme. We now wish to see an acceleration of progress.

Consultations

Cost of Living

Year at a Glance

Some highlights of The Consumer Council's work, 2018-19

Corporate Reports

Cost of Living

Expected impact of Brexit on NI consumers

The Consumer Council commissioned Perceptive Insight to undertake quantitative research with a representative sample of consumers across Northern Ireland (NI). The aim of the research was to ascertain public perceptions about the likely impacts of Brexit for NI consumers, particularly in relation to: Utilities/energy; Transport; Postal services; and General consumer detriment.

Research Reports

Consumer Skills

The Consumer Council returned £212k to the pockets of consumers in 2018/19

The Consumer Council has had a successful year in 2018/19, advising and signposting a total of 1,213 consumers. Throughout the period, 3,782 enquiries and complaints were investigated, resulting in £212k being returned to the pockets of consumers in Northern Ireland.

Food

Consumer Complaints, Enquiries and Outreach Data 2018/19: A Summary

A summary of The Consumer Council's Enquiries and Complaints Report, which explores consumer complaints, enquiries, consumer outreach, and data for The Consumer Council and beyond.

Corporate Reports

Consumer Skills

Enquiries and Complaints Report 2018-19

The Consumer Council's Enquiries and Complaints Report explores consumer complaints, enquiries, consumer outreach, and data for The Consumer Council and beyond.

Corporate Reports

Cost of Living

NI Chamber Annual Networking Conference and Business Showcase

The Consumer Council are exhibiting at the NI Chamber Annual Networking Conference and Business Showcase.

Cost of Living

Consumer Parliament 2020

The Consumer Council's fourth annual Consumer Parliament. 

Theme: "Cost of living". Hear from expert speakers and #HaveYourSay about issues which affect you. 

Cost of Living

Consumer Parliament Report 2019

The Consumer Council's Third Annual Consumer Parliament. 

Corporate Reports

Cost of Living

Consumer Insight Survey 2019 - Summary Report

In February 2019 YouGov conducted a survey across Northern Ireland on behalf of The Consumer Council to understand key consumer issues. This report covers key findings around Northern Ireland consumers and their household expenditure, if they shop around for essential goods and services and switch and save. In addition, it also highlights if they have been targeted by scams and how well they know their consumer rights.

Research Reports

Water

The Consumer Council urges Northern Ireland businesses to get a free Water Bill Health Check

Non-domestic water and sewerage charges set to rise by 2.7%

Cost of Living

Enquiries and Complaints Report 2017-18

This report covers all contacts received by The Consumer Council from consumers for the year to 31 March 2018.  

Corporate Reports

Water

Extra help from NIE Networks and NI Water

The Consumer Council encourages consumers to register their details if they need additional support.

Cost of Living

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Cost of Living

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Business

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Cost of Living

Consumer Parliament Report 2018

Report on our Consumer Parliament, which was held at the Guildhall in Derry/Londonderry on 23 March 2018. 

Corporate Reports

Water

Water Champions Application Form

Water Champions Application Form - June 2018 

Other

Water

Disability Exhibition 2018

The Consumer Council will be attending the Disability Exhibition 2018 on 1 and 2 June 2018.

Cost of Living

Consumer Clinic

The Consumer Council is inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Cost of Living

Consumer Clinic

The Consumer Council is inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Water

The Consumer Council was contacted by a business owner regarding a billing dispute and customer service issues he had experienced with NI Water.

Food

Balmoral Show 2018

The Consumer Council will be at the Balmoral Show from Wednesday 16th to Saturday 19th May 2018. Our stand will be part of the NI Food Pavilion. 

Cost of Living

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues.

Water

Customer Care Register Features by Company

Features per company (including phone numbers)

Updated: August 2019

Other

Business

Water efficiency can help reduce water bills.

Business

We offer a free Water Bill Health Check. 

Water

Statement on the NI Water tariff increase

Graham Smith, Head of Water at The Consumer Council said:

Water

Using water wisely has many benefits, not only for the environment but also by lowering energy bills.

Water

The following case studies show the different approaches our Water Champions have taken to increase water efficiency and reduce their water and energy bills.

Water

 Additional services offered by Northern Ireland Water.

Water

What to do before, during and after a flood.

Water

Household Flood Insurance Survey

We are researching how financial services work for consumers in Northern Ireland. Part of this work is looking at household flood insurance.

Water

Weather: Useful Information

We have a range of useful guides and fact sheets that may be of use during bad weather. Please also see below for other useful contact numbers.

Other

Draft Forward Work Programme 2018-19

Draft Forward Work Programme 2018-19

Other

Business

Enquiries and Complaints Report 2016-17

This report covers all contacts received from consumers for the year to 31 March 2017.

Water

Winter Weather: Useful Information

We have a range of useful guides and fact sheets that may be of use during bad weather. Please also see below for other useful contact numbers.

Energy

Consumer Council response to the Utility Regulator’s Care Register Review consultation

The Consumer Council welcomes this consultation and supports the proposals put forward by the Utility Regulator. We view this as a significant step in the ongoing process of improving the services provided to consumers.

Consultations

Business

Council Minutes - June 2017

Minutes from the Council meeting on the 20 June 2017.

Other

Consumer Skills

The Consumer Council Annual Report and Accounts 2016-17

The Consumer Council Annual Report and Accounts 2016-17

Consumer Skills

Council Minutes - May 2017

Minutes from the Council meeting on the 16 May 2017.

Other

Water

Consumer Council helps Comber businesses reduce water bills

The Consumer Council met recently with the Comber Commerce and Development Group to advise local business owners on how to save money on their water bills. The team identified over £2,000 in potential savings for those who attended.

Business

Council Minutes - March 2017

Minutes from the council meeting on the 21 March 2017.

Other

Business

Consumer Council Consultation Response - Economy 2030

Consultation response to Economy 2030 - A Draft Industrial Strategy for Northern Ireland.

Consultations

Business

Consultation Response to the Programme for Government

Consumer Council consultation response to the Programme for Government consultation.

Consultations

Energy

Consultation Response to Utility Regulator's Draft Forward Work Programme 2017 - 18

Consumer Council consultation response to the Utility Regulator's draft Forward Work Programme 2017 - 18.

Consultations

Business

Consultation Response to Mid and East Antrim Borough Council Draft Community Plan

Consumer Council consultation response to Mid and East Antrim Borough Council Draft Community Plan Consultation.

Consultations

Business

Consultation Response to the Newry, Mourne & Down Community Plan 2030

Consumer Council consultation response to the Newry, Mourne and Down Community Plan 2030.

Consultations

Business

Consultation Response to Lisburn & Castlereagh Community Plan 2017 - 2032

Consumer Council consultation response to the Lisburn and Castlereagh Community Plan 2017 - 2032.

Consultations

Business

Consultation Response to the Ards and North Down Community Plan 2017 - 2032

Consumer Council consultation response to the Ards and North Down Community Plan 2017 - 2032.

Consultations

Business

Enquiries and Complaints Report 2015 - 2016

The Enquiries and Complaints report 2015 - 2016 provides an insight into our complaints handling work.

Research Reports

Business

Council Minutes - September 2016

Minutes from the council meeting on the 27th of September 2016.

Other

Business

Consumer Council Draft Forward Work Programme 2017/18

The Consumer Council's draft Forward Work Programme 2017/18 is now available for consultation

Consultations

Business

Response to Draft Programme for Government Framework

The Consumer Council is committed to developing a better Northern Ireland and therefore is encouraged and enthused about the outcomes based approach taken by the draft Programme for Government (dPfG) for 2016-21.

Consultations

Business

Consumer Council Response to BIS Consultation on Improving Consumer Landscape & Switching

Consumer Council consultation response to BIS call for evidence on Improving consumer landscape and quicker switching.

Consultations

Water

Matties Meeting House becomes a 'Water Champion'

Matties Meeting House, Cairncastle has been congratulated by the Consumer Council for reducing its water use by a huge 74%.

Business

Consumer Council Reaction to NI Water Price Announcement

Consumer Council welcomes NI Water price freezes but urges action for those affected by Net Annual Valuation increases

Business

CCNI Consultation Response to Citizens Advice & Citizens Advice Scotland Draft Work Plan 2016-17

Consumer Council consultation response to Citizens Advice and Citizens Advice Scotland draft work plan for 2016/17.

Consultations

Business

Consumer Council Wants to Hear from You!

The Consumer Council is currently inviting views on its draft Corporate Plan 2016-21 and Forward Work Programme 2016-17.

Energy

Consumer Council Consultation Response - Utility Regulator's Draft Forward Work Plan 2016 - 2017

Consumer Council consultation response to the Utility Regulator's draft Forward Work Plan 2016 - 2017.

Consultations

Business

Consumer Council Draft Corporate Plan 2016 - 2021

The Consumer Council's draft Corporate Plan 2016 - 2021 is now available for consultation.

Consultations

Business

Consumer Council signs 'Consumer Rights Initiative' Memorandum of Understanding

The Consumer Council in partnership with Advice NI, Citizens Advice Bureau Northern Ireland and the Law Centre NI yesterday (07 October 2015) signed the ‘Consumer Rights Initiative’ Memorandum of Understanding.

Business

Enquiries and Complaints Report 2014 - 2015

The Enquiries and Complaints report 2014-15 provides an insight into our complaints handling work.

Research Reports

Water

Hughes Mushrooms becomes a 'Water Champion'

Hughes Mushrooms has been congratulated by the Consumer Council for becoming more water efficient, with a weekly decrease in water consumption of 12,500 litres.

Water

Mash Direct becomes a Water Champion

Mash Direct has been congratulated by the Consumer Council for becoming more water efficient.

Energy

Consumer Council to attend Balmoral Show to raise awareness of energy and water issues

Farmers and householders can potentially save money on utility bills and the Consumer Council will show them how, when it attends this year’s Balmoral Show from Wednesday 13 – Friday 15 May 2015.

Water

Belmore Court and Motel saves bucket loads by becoming a Water Champion!

Belmore Court and Motel has been congratulated by the Consumer Council for making savings of nearly £1,000 a year by becoming more water efficient.

Water

Consumer Council statement on NI Water Tariff Increase

Responding to today’s tariff review announcement by NI Water, Graham Smith, Head of Water Policy at the Consumer Council said : “Any increase in prices is unwelcome for non domestic consumers who pay water and sewerage charges. We have worked hard with NI Water and the Utility Regulator to make sure the increases are justified and we believe they are fair. However, we want to see NI Water continue to make improvements to the water and sewerage infrastructure and to the standards of service customers receive.

Consumer Skills

Weather the Winter

A wallet-sized ‘Weather the Winter’ leaflet for tips on Christmas shopping, saving money and protecting your home, as well as the essential numbers you might need.

Consumer Guides

Water

Flooding Advice Guide

Your go to guide for preparing for, during and after a flood.

Consumer Guides

Consumer Skills

Baby it’s cold outside!

Now the weather has turned frosty and people are pulling out the winter woollies, the Consumer Council is urging consumers to get a copy of its ‘Weather the Winter’ leaflet to be winter ready in the event of severe weather.

Water

Consumer Council statement on Utility Regulator’s price control for NI Water

CCNI response to Utility Regulator's PC15 announcement

Water

Utility Regulator’s PC15 Draft Determination

The Consumer Council is pleased to respond to the Utility Regulator’s (UR) consultation on its PC15 draft determination. NI Water has made significant progress in closing the efficiency and performance gap with comparator companies since inception in 2007. Consumers need to see this continue. PC15 offers this opportunity.

Consultations

Water

Consultation: Sustainable Water: A Long Term Water Strategy for Northern Ireland

Department for Regional Development consultation on “Sustainable Water: A Long Term Water Strategy for Northern Ireland”.

Consultations

Water

Businesses! Do you know how to read your water bill?

If you pay business rates, you may be losing £500 a year! You could claim back six years. See our information leaflet!

Other

Business

Annual Report and Accounts 2013 - 2014

Annual Report and Accounts for 2013 - 2014

Research Reports

Water

Coca-Cola, IKEA and Sainsbury’s become the latest Consumer Council Water Champions

Three of NI’s biggest companies, Coca-Cola Hellenic Northern Ireland, IKEA and Sainsbury’s, have helped swell the ranks of the Consumer Council’s Water Champions Award Scheme by saving vast quantities of water and money off their bills.

Water

Consultation Reponse: New Water Legislation August 2014

Department for Regional Development consultation on proposals for new water legislation.

Consultations

Water

Make sure your water use goes in one direction during World Water Week says Consumer Council!

With One Direction’s Harry Styles recently being rapped by a water company for wasting water while brushing his teeth in a video post, the Consumer Council says we could all pick up a few tips on being more water efficient during World Water Week!

Business

Supermarket sweep - Consumer Council helps supermarkets get money back on their water bills!

Continuing its campaign to help businesses make sure they aren’t paying more for their water than necessary, the Consumer Council has recently helped two NI supermarkets get over £5000 back on their water bills.

Water

Consumer Council offer water bill help to farms at Clogher Valley & Fermanagh Agricultural Shows!

Farmers and householders can potentially save money on utility bills and the Consumer Council can show them how, when it attends both the Clogher Valley Agricultural Show on Wednesday 30 July and the Fermanagh County Show on Tuesday 5 and Wednesday 6 August. The organisation also plans to offer free independent advice to farms to help ensure they aren’t paying more for water than they have to.

Water

Consumer Council to offer water bill help to farms at the Antrim Agricultural Show!

Farmers and householders can potentially save money on utility bills and the Consumer Council can show them how, when it attends the Antrim Agricultural Show on Saturday 26 July. The organisation also plans to offer free independent advice to farms to help ensure they aren’t paying more for water than they have to

Water

Consumer Council Welcomes Publication of Utility Regulator’s Draft Determination on PC15

The Consumer Council has said it will review the Utility Regulator’s draft determination on NI Water’s proposed spending plans for 2015-21, with consumers’ priorities in mind.

Business

Enquiries and Complaints Report 2013-14

The Enquiries and Complaints report 2013-14 provides an insight into our complaints handling work in what has been a very successful year for the Consumer Council, handling our largest ever volume of contacts with consumers and achieving the highest amount of redress for consumers in our 30 year history.

Research Reports

Business

Consumer Council Puts a Record £1/2million Back Into Consumers’ Pockets

Almost £500,000 has made its way back to consumers' pockets over the last year after they turned to the Consumer Council for help with their complaint.

Water

Consumer Council to offer water bill help to farms at the Castlewellan Agricultural Show

Farmers and householders can potentially save money on utility bills and the Consumer Council can show them how, when it attends the Castlewellan Agricultural Show on Saturday 19 July. The organisation also plans to offer free independent advice to farms to help ensure they aren’t paying more for water than they have to.

Water

Consumer Council Water Champion Moy Park cock a hoop after making £135,000 saving on its water bill

Moy Park is celebrating after receiving the Consumer Council’s Water Champion award. The accolade was given in recognition of the food company’s efforts to reduce its water use equivalent to 52 Olympic-sized swimming pools which led to savings of over £135,000.

Water

Farms - make every drop count for maximum savings on water bills!

The Consumer Council has partnered with UFU and NIAPA to encourage farms to get in touch with the consumer body for free, independent advice on the measures that can be taken to maximise water efficiency and drive down the cost of water bills.

Energy

Forward Work Programme 2012-13 For Combined Energy, Water and Transport

The Consumer Council has a statutory duty to develop and consult on a Forward Work Programme for Water, Energy and Transport under the Water and Sewerage Services (NI) Order 2006, the Energy Order 2003 and the Transport Act (Northern Ireland) 2011 respect

Research Reports

Water

Every Drop Counts - Business

A guide for business water users on saving money and getting the most from your water service

Consumer Guides

Water

Olympic effort at Wilson’s Country sees award after £70,000 saving on water bill!

The Consumer Council has awarded Wilson’s Country with a ‘Water Champions’ award after it made an olympic saving of over £70,000 on its annual water bill and took steps to reduce its water use.

Business

Updated Consumer Council Website Goes Live

Making information consumers want clearer and easier to access has been the key aim of the new updated Consumer Council website, which has gone live.

Water

Consumers’ Priorities Flowing Clearly into NI Water’s Business Plan

A new approach to NI Water’s business planning has ensured that consumers’ priorities will be more central than ever in investment decisions that will total nearly £1billion over the next six years.

Energy

Consumer Pages

A handy guide to the numbers you may need.

Consumer Guides

Water

Connecting with Consumers Report

A report on consumers’ priorities for water and sewerage services.

Research Reports

Water

Reduction in water charges is welcome news for NI businesses and farms says the Consumer Council

The Consumer Council has welcomed NI Water’s announcement that water charges for its non domestic customers will reduce from April 1 this year by an average of 4%.

Water

City Hotel Derry Gets ‘Water Champion’ Thumbs Up From Consumer Council Following £18k Water Saving

The City Hotel Derry has been congratulated by the Consumer Council for making savings of over £18,000 on its water bill in recent years. This comes at a time when the Consumer Council is keen to ensure that businesses aren’t paying more for their water than they have to.

Consumer Skills

Annual Report and Accounts 2012 - 2013

Consumer Council Annual Report and Accounts 2012 - 2013

Research Reports

Water

Businesses are you paying too much for water?

The Consumer Council is encouraging businesses to get in touch with the organisation for free, independent advice to ensure they aren’t paying more for their water than they have to.

Water

£285,616 for Altnagelvin Hospital Following Consumer Council Intervention

The Consumer Council has announced its most successful investigation ever with a cheque for £285,616 presented to Altnagelvin Hospital by NI Water following a billing dispute.

Water

Every Drop Counts - Agricultural

A guide for agriculture water users on saving money and getting the most from your water service.

Other

Water

Opinion – Rick Hill, Chair of the Consumer Council on Future Consumer Representation Arrangements in

The Department of Enterprise, Trade and Investment (DETI) consultation on the future of consumer representation in Northern Ireland has now closed and as readers will expect, the Consumer Council has submitted an in depth response. However, what has been really encouraging is that so many others took time to set out their reasons why consumer representation in Northern Ireland should be strengthened - not diminished or dismantled.

Water

Get On the Register! - Consumer Council Urges Vulnerable Consumers to Avail of Extra Support From U

The Consumer Council is urging vulnerable consumers who might need additional support in the event of a loss of electricity, gas or water supplies to make sure that they are on the Customer Care and Critical Care Registers held by electricity, gas and water companies.

Energy

Consultation On Future Of Consumer Council Deadline Approaching

The Consumer Council is reminding the public that the deadline for the consultation on its future is Friday 17 January. It is encouraging consumers to make their voice heard if they wish to see the organisation remain in place.

Water

Consumer Council Invites Views on Next Year’s Work Plans

The Consumer Council has published details of how it plans to represent consumers in energy, water and transport issues from April 2014 to March 2015 and is now inviting views from interested parties by 21 March 2014.

Water

Consumer Council Draft Forward Work Programme 2014-15

Combined Energy, Water and Transport
Forward Work Programme
1 April 2014 to 31 March 2015

Research Reports

Energy

Got a Complaint

The Consumer Council handles complaints about buses, trains, planes, ferries, natural gas, electricity, coal and water.

Consumer Guides

Water

‘Weather the Winter’ with the Consumer Council’s Tips and Advice

Do you know what to do or who to call if bad weather disrupts your travel plans, causes a sudden power cut, or results in your pipes freezing or bursting? The Consumer Council provides the answers, together with other seasonal tips and advice, in its ‘Weather the Winter’ leaflet.

Energy

CMA Response

Consultations

Water

Egg-cellent Result For Local Egg Processor, As It Gets Over £1,400 Off Its Water Bill

Make Sure Your Business Isn’t Losing Out, Says Consumer Council!

Family run Armagh company, Farmlay Eggs, is celebrating to the tune of over £1,400 following intervention by the Consumer Council regarding its water bill.

Business

Consumers Across Northern Ireland Make Your Voice Heard!

The Consumer Council has encouraged people living in Northern Ireland to make their voice heard in the ongoing public consultation on its future.

Water

Grooming Business Delighted As Consumer Council Helps It Shave Over £20,000 Off Its Water Bill!

Jason Shankey Male Grooming is celebrating after the Consumer Council helped the business get over £20,000 reduced from its water bill. This draws a line under a long-running saga involving a shared water supply between a number of business premises in East Belfast.

Water

Consumer Council Rounds Up A Successful Summer At Agricultural Shows

The Consumer Council has thanked consumers throughout Northern Ireland who came to speak to its staff when it exhibited at various Agricultural Shows during the summer. The event formed part of the Consumer Council’s outreach campaign which aims to provide face to face engagement and support for consumers right across Northern Ireland.

Water

Water Way To Start The New Term - Northern Ireland Assembly Achieves Consumer Council ‘Water Champio

The Northern Ireland Assembly has been awarded the Consumer Council’s ‘Water Champion’ status after it improved its water efficiency. The award is given to organisations that demonstrate how they have reduced water usage and saved money through the implementation of water saving measures.

Water

Proposed modifications to NI Water's Instrument of Appointment

Consumer Council's response to the Utility Regulator's consultation on modifications to NI Water's Instrument of Appointment

Consultations

Water

No Kidding - Local Goat Farm Becomes The Latest Consumer Council Water Champion

Family-run Broughgammon Farm in Ballycastle has become the second farm to receive the Consumer Council’s ‘Water Champion’s’ Award. The accolade is given to businesses and farms that demonstrate how they have reduced water usage and saved money through the implementation of water efficiency measures.

Water

Consumer Council Heading To The Fermanagh County Show

The Consumer Council is set to attend the Fermanagh County Show on Wednesday 07 August, one of a number of agricultural shows it is attending during the summer months.

Water

Consumer Council Urges Householders To Put Safety First Should Flooding Occur As A Result Of Predict

The Consumer Council urges householders to put safety first in the event of any flooding.

Water

Protect Your Home Against Potential Flood Risk, Advises Consumer Council

The Consumer Council is urging consumers to protect their homes should the predicted change in the weather result in flash flooding in some areas.

Water

Consumer Council looks forward to meeting show-goers at the Antrim Agricultural Show

The Consumer Council is heading to the Antrim show at Shane’s Castle on Saturday 27 July, one of a number of shows it is attending during the summer. Consumer Council staff will be available to members of the public who have any queries on consumer issues, including how to get the best deals on water and energy bills.

Water

Consumer Council looks forward to meeting show-goers at the Londonderry and Limavady Agricultural Sh

The Consumer Council is heading to the Londonderry and Limavady show on Saturday 20 July, one of a number of shows it will be attending during the summer. Consumer Council staff will be available to members of the public who have any queries on consumer issues, including how to get the best deals on water and energy bills.

Water

It Pays To Complain - £300,000 Back in Consumers’ Pockets

In the doom and gloom of the recession it’s not often people try to give us money. However, that is what the Consumer Council has done, helping to put £300,000 back into the pockets of 278 consumers, who went to the organisation last year with a complaint about energy, transport or water.

Water

Enquiries and Complaints Report 2012-13

Our Enquiries and Complaints Report for 2012–2013 provides an insight into real issues experienced by Northern Ireland consumers and demonstrates how complaining can make a difference when service delivery falls below expectations.

Research Reports

Water

Consumer Council Set to Attend the Newry Agricultural Show

The Consumer Council is heading to the Newry Agricultural Show and Family Festival on Saturday 29 June 2013, one of a number of shows it will be attending during the summer.

Water

St Bernard’s Primary in Belfast Becomes First School to Achieve Consumer Council’s Water Champion Go

St Bernard’s Primary School in Knock has been awarded the Consumer Council’s ‘Water Champion Award’. Schools, businesses and farms that demonstrate how they have saved money by reducing water usage and putting in place water efficiency measures are awarded the Water Champion accolade.

Water

Consumer Council Set To Attend Armagh County Agricultural Show

The Consumer Council is heading to the Armagh County Agricultural Show on Saturday 08 June 2013, one of a number of shows it will be attending during the summer.

Water

Coleraine Farm is First to Achieve Consumer Council’s Water Champion Gold Status

The Consumer Council has awarded Gateside Farm near Coleraine its 'Water Champion Gold' status. It is the first farm in Northern Ireland to receive the Water Champions Award.

Business

Be a water champion!

Could your business or farm be a Water Champion? Save money, Save water

Consumer Guides

Water

Research paper on flood protection and insurance April 2013

During the winter of 2012/13 the Consumer Council conducted research into consumers’ views on flooding and flood insurance.

Research Reports

Water

Protect Your Home As Snow Thaws, Advises Consumer Council

The Consumer Council is urging consumers to protect their homes as snow continues to thaw.

Water

CAFRE become a Water Champion

The Consumer Council has awarded CAFRE (College for Agriculture, Food and Rural Enterprise) its ‘Water Champion Gold’ status for making water efficiency savings of 1,500m3 per year, a saving of approximately £1,600 off their annual water bill. 

Water

Consumer Council Welcomes Lower Prices for Non-Domestic Water and Sewerage Customers

The Consumer Council today (25 March) welcomed Northern Ireland Water’s (NI Water) announcement that there will be an average reduction of 2.7 per cent in water and sewerage charges. The news comes as NI Water publishes its Scheme of Charges for 2013-2014.

Energy

Draft Forward Work Programme 2013-14 - Energy, Water, Transport

Draft Forward Work Programme for Energy, Water and Transport 1 April 2013 to 31 March 2014.

Research Reports

Water

Utility Regulator draft Forward Work Plan 2013-2014

The Consumer Council is pleased to respond to the Utility Regulator’s (UR) consultation on its draft Forward Work Plan (dFWP) for 2013-2014.

Research Reports

Water

Consultation response for draft determination of PC13

Consumer Council consultation response to the 'Draft Determination for the Water and Sewerage Service Price Control 2013-2015 (PC13)'

Consultations

Water

Consumer Council calls on local communities to help identify water and sewerage issues

The Consumer Council is calling on local communities in the Ballymoney, Moyle, Coleraine and Limavady areas to help identify ongoing water and sewerage issues.

Water

Water or Sewerage Issues?

Got an issue with the water or sewerage supply affecting you and your neighbours? Unsure what to do next?

Consumer Guides

Water

WATER CHAMPIONS’ AWARD – HELPING BUSINESSES AND FARMS SAVE MONEY BY SAVING WATER

The Consumer Council today is calling on all business and farm owners interested in saving money and helping the environment to get involved in ‘Water Champions’, a campaign launched today (25 October, 2012) in partnership with NI Water and Invest Northern Ireland.

Water

Water and ‘switching’ big issues for Fermanagh County Show visitors

The Consumer Council spent two days at the Fermanagh County Show this week giving advice and information to visitors.
According to CEO of the Consumer Council Antoinette McKeown, the cost of water was a big issue for local farmers and switching energy providers was a matter of concern for many others.

Water

A Blueprint to Safeguard Europe’s Water Resources

The Consumer Council for Northern Ireland welcomes the opportunity to
respond to the European Commission’s (EC) consultation on policy
options for the Blueprint to safeguard Europe’s water

Research Reports

Water

Consultation on Reservoir Safety Policy Proposals

It is within our role as consumer representative for water and sewerage services that we are responding to the consultation document on Reservoir Safety Policy proposals. We prepared a response below under main the headings listed in the consultations que

Consultations

Energy

Combined Energy, Water and Transport Forward Work Programme

This Forward Work Programme covers the second year of the Consumer Council’s Corporate Plan for 2011/15 and has been developed from our ongoing engagement with consumers through activities such as workshops,focus groups, research and complaints.

Research Reports

Water

Calling all water efficient organisations in Northern Ireland - enter the Water Efficiency Awards 20

The Consumer Council is teaming up with Waterwise and the Environment Agency to encourage public, private and third sector organisations in Northern Ireland to enter the Water Efficiency Awards.

Water

Water Consumers Continue to Have Their Say

Water consumers continue to have their say as the Consumer Council’s new report shows. The report “Tapping into Consumer Views on Water – Update Report” looks at the services delivered by Northern Ireland Water (NI Water) and how these have been improved by implementing consumers’ recommendations.

Water

Proposed changes to Loughs Agency consultation process

The Consumer Council welcomes the opportunity to respond to the consultation on the proposed changes to Loughs Agency consultation process.

Research Reports

Water

Water Supply Improvements for Rosslea Residents and Businesses

The Consumer Council organised a meeting of local residents and business
owners in Rosslea last Thursday (18/08/11) so that they could hear first hand
Northern Ireland (NI) Water’s plans to make the much needed improvements to
the local water supply.

Water

NI Water Licence modification consultation

We are pleased to respond to the Utility Regulator’s consultation on
modifications to NI Water’s Licence.
We agree with the removal of the now redundant references to the first three
charging years and understand that the Licence needs to be modified t

Research Reports

Water

The A-Z Consumer Advice Handbook – all you need to know to be a savvy consumer

Whether it’s finding out how to shop safely online, return faulty goods or find information about debt advice – the Consumer Council’s A-Z Consumer Advice Handbook (the A-Z) is all you need to become a savvy consumer. This handbook, now in its second edition was launched today (20 July 2011) by the Consumer Council in partnership with Trading Standards Service.

Water

PRESS STATEMENT ON LEAKAGE ALLOWANCE

If you are connected to a public sewer you will pay sewerage charges to NI Water. If you get a large bill because of a leak you can get an allowance against the additional sewerage charges. This leakage allowance needs to be applied for from NI Water.

Water

NI Water Pipe Size Billing Error

Northern Ireland Water (NI Water) has confirmed that approximately 1,300[1] customers have been billed incorrectly after another data error was discovered. 

Water

Consumers need action, not words now that the water reports have been published.

As three reports investigating the failures of Northern Ireland’s water and sewerage services are published, the Consumer Council calls for action not words to restore public confidence and prevent any further confusion.

Water

Consumer Council Issues Election Manifesto 2011

The Consumer Council issued its Election Manifesto 2011 today highlighting four key areas for change that Northern Ireland consumers have told them they would like the Northern Ireland Assembly to address in the forthcoming Election

Water

Consumers left ‘High and Dry’ by recent water crisis

During Christmas and New Year, 40,000 customers across Northern Ireland were left without water supplies during one of the worst water crises to hit Northern Ireland.

Water

Left High and Dry

Consumer Council report into the NI Water crisis during Christmas and New Year 2010/11

Research Reports

Water

Flooding leaflets

We have a series of leaflets with advice on flooding.

Water

Interruption to Water Supplies in Kilkeel

Around 3,000 households and businesses in Kilkeel have been affected by disruption to their water for over 24 hours.

Water

Were you affected by the water crisis? The Consumer Council wants to hear from you.

Thousands of consumers across Northern Ireland have been hit hard by the water
crisis over the Christmas and New Year period. Many homes and businesses have been let down by NI Water’s response; left without mains water for days; had water rationing and been frustrated by the accuracy or lack of information available.

Water

Consumer Council statement on NI Executive’s two-part water crisis review

Antoinette McKeown, Chief Executive at the Consumer Council said: “During the water crisis, consumers were failed by a disjointed approach from NI Water, who did not instigate a strategic, cross-agency emergency plan. Now the two-part review itself is set(1) to be carried out in a similar disjointed method. The final composite report will consist of two reports; the Regulator’s report into the failings of NI Water and the two appointee’s report into the broader governance issues and DRD.

Water

Consumer Council calls for transparent inquiry as NIW CEO offers to resign

The Consumer Council has called for the NI Executive’s inquiry into the NI Water crisis to be truly independent and comprehensive in the wake of Laurence MacKenzie’s offer to resign.

Water

CCNI calls on NI Executive to end the misery for thousands of its citizens

The Consumer Council remains extremely concerned about the water crisis that has gripped Northern Ireland and the affect it is having on consumers. The body representing consumers in Northern Ireland has urged the NI Executive to do more to alleviate the misery of thousands of households as the deepening water crisis continues to wreak havoc for consumers and citizens across the region.

Water

Consumer Council calls for a co-ordinated emergency response and a better flow of quality informatio

The Consumer Council remains concerned about the lack of quality information available to affected water customers in Northern Ireland and the inadequate facilities that have been provided by NI water. It is essential NI Water deliver on their commitments to prevent further frustration among consumers.

Water

Consumer Council asks NI Water to deliver on their commitments for people suffering water shortages

Now that NI Water have responded to the clear demand from consumers for information as to when their supply will be restored, it is essential NI Water deliver on their commitments to prevent further frustration amongst consumers.

Water

Advice for Consumers during the cold weather

‘Preparation is key’ is the advice given by the Consumer Council today (23 December 2010). Severe weather has caused havoc for the past three weeks and looks set to continue over the Christmas period. The Consumer Council has published advice on how to deal with frozen pipes, power cuts and keeping your house warm. The information also contains emergency telephone numbers that could help you through Christmas safely.

Water

HOUSEHOLDERS AND TRAVELLERS - BE PREPARED FOR DISRUPTION

With another severe weather warning issued for today(a)(16 December), householders and travellers can expect some disruption to their electricity and water supply or their travel plans over the next few days. The Consumer Council is re-issuing a series of up-to-date factsheets offering advice on how to prepare in advance for frozen water pipes and flooding, black outs and travel disruption.

Water

Travel advice in bad weather

Severe weather in Northern Ireland has caused travel cancellations and disruption across all forms of transport.

Water

CONSUMER COUNCIL ISSUES ADVICE TO CONSUMERS IN ADVERSE WEATHER CONDITIONS

With the continuing strong winds and heavy rain across Northern Ireland, The Consumer Council is calling on people to be prepared when the weather takes a turn for the worse. The Consumer Council has launched a series of leaflets offering advice to protect your home from flooding and has issued advice on our website about what to do should your electricity fail

Water

CONSUMER COUNCIL ALARMED WITH NI WATER OUT OF COURT SETTLEMENT

Antoinette McKeown, Chief Executive of the Consumer Council said:
“The Consumer Council is alarmed to learn through the media that NI Water has
been involved in an out of court settlement with Steria for the termination of its
multimillion pound contract. This is a shocking revelation in terms of openness
and value for money for NI Water customers and taxpayers.

Water

CONSUMER COUNCIL WITHDRAWS FROM WATER STAKEHOLDERS PARTNERSHIP AGREEMENT

The Consumer Council has announced that it is withdrawing from the Water Stakeholders Partnership Agreement1 (Partnership Agreement) due to a breakdown in trust.

Water

Consumer Council statement regarding meeting with Conor Murphy

The Consumer Council Chief Executive and Chair met today (1 September) with Minister Conor Murphy to put their questions, concerns and demands to him following recent revelations about the handling of an independent review of Northern Ireland Water’s (NI Water) contracts issuing practices.

Water

CONSUMER COUNCIL IS ASKING QUESTIONS ON YOUR BEHALF

The Consumer Council has commented on this week’s developments regarding investigations into Northern Ireland Water (NI Water). Antoinette McKeown, Chief Executive of the Consumer Council said: “These latest developments are a further blow to consumer confidence, which had already plummeted following the revelations about NI Water’s misuse of public money. Very serious questions must be answered. Earlier this week the Consumer Council asked for and has now secured a meeting with Minister Murphy and we will be pressing him with those questions on consumers’ behalf.

Water

Consumer Council Advice For Those Affected By Flooding

With consumers across Northern Ireland affected by flash flooding on Wednesday 21 July – giving rise to concerns that more could be on the way – the Consumer Council has issued advice for homes and businesses.

Water

Non Domestic Customers Urged To Read ‘Summary of Water Charges’ Leaflet

The Consumer Council is urging non domestic water customers to read and keep safe the ‘Summary of Charges’ leaflet which they will be receiving shortly from Northern Ireland Water (NI Water).

Water

Consumer Council encourages consumers to get involved in ‘Water Saving Week’

The Consumer Council is encouraging schools, businesses and households in Northern Ireland to save water and in turn save energy and money. This is the message of Water Saving Week 2010, a national campaign which runs from 12-18 June with the theme: “Three reasons to save water: Save Energy, Save Money, Be Green”.

Water

Consumer Council encourages consumers to use water more wisely

Following the report by the Engineering the Future Alliance which states that water supplies may be under threat for future generations, the Consumer Council is taking the opportunity to inform consumers on the importance of making responsible choices about water and how to use it more efficiently.

Water

CONSUMER COUNCIL ‘APPALLED’ BY NI WATER BREACH

The Consumer Council has said it is appalled following confirmation of a serious breakdown in management by Northern Ireland Water (NI Water).

Water

CONSUMER COUNCIL SAYS WORK MUST CONTINUE TO ENSURE BEST VALUE WATER AND SEWERAGE SERVICES

The Consumer Council says it will continue to push for best value water and sewerage services and that today is a milestone but not the final destination. The comments came as the Utility Regulator today published its Final Determination on Northern Ireland Water’s (NI Water) spending plans for the next three years (Price Control 2010/PC10).

Water

Information for water consumers during the cold weather

Across Northern Ireland some customers’ water supplies have been interrupted due to the cold weather. Consumers are responsible for the pipework within their property so below are some simple steps to help avoid frozen pipes and what to do if you have a b

Other

Water

STATEMENT FROM THE CONSUMER COUNCIL ON THE AGREEMENT REACHED ON FLOOD RISK AND INSURANCE

The Consumer Council says clarity is needed on what the agreement reached between Government and the insurance industry actually means for consumers who are affected by flooding.

Water

Utility Regulator's Draft Determination of NI Water Business Plan

Kathy Graham, Head of Water at the Consumer Council said:” The Consumer Council received a summary document yesterday and looks forward to reviewing the Draft Determination in full later today. Our focus continues to be a water and sewerage service that is fair, affordable and sustainable and this will drive our assessment of today’s proposals.

Water

Consumer Council Says Prevention Better Than Cure When It Comes To Flooding

Kathy Graham, Head of Water at the Consumer Council said, “The Consumer Council welcomes the fact that those worst affected by recent flooding will be helped by the emergency payments scheme announced by the Department of the Environment today, but we are calling for a ‘prevention is better than cure’ approach going forward.

Water

Consumer Council statement regarding Bank Holiday Monday floods:

Heavy rain over the Bank Holiday weekend resulted in localised flooding throughout Northern Ireland and in turn, many homes were left devastated by floodwater.

Water

Consumer Council statement on the disruption to the water supply in Hilltown

Kathy Graham, Head of Water at the Consumer Council said, “The Consumer Council is aware that households in the Hilltown area were cut off from their water supply last week. Any interruption to water supply has a big impact on people’s daily lives and we understand the frustrations of those who were affected.

Water

Consumer Council statement on Transfer of Responsibilities from Steria to Northern Ireland Water

Kathy Graham from the Consumer Council said, “The Consumer Council welcomes the news that the transfer of responsibilities from Steria to Northern Ireland Water (NI Water) has been completed successfully. This move will allow NI Water to engage more directly with their customers and as a result, get to know and understand their needs better.

Water

WATER CONSUMERS HAVE THEIR SAY

Water consumers have their say as the Consumer Council launches a research report “Tapping into Consumer Views on Water” today at the Canal Court Hotel, Newry (Friday 27 March 2009). Northern Ireland Water (NI Water) commissioned the Consumer Council to undertake the landmark research to find out what householders and businesses think of water and sewerage services and what their priorities are to make them better.

Water

Tapping into Consumer Views on Water - summary report

In June 2008, Northern Ireland Water Limited (NI Water) commissioned the Consumer Council to carry out independent research of consumers’ views 1. NI Water wanted to know what their customers, householders and business consumers think of the water and sew

Research Reports

Water

Consumer Council statement on the deferment of water charges:

Eleanor Gill, Chief Executive of the Consumer Council said: “The Consumer Council welcomed today’s statement from the Northern Ireland (NI) Executive that water charges are to be deferred for one year.  This is a clear sign that the NI Executive is in touch with and listening to the concerns of consumers as they struggle to manage the cost of household bills.  Consumers here will greet this news with a huge sigh of relief and recognition that devolution works for consumers.

Water

STATEMENT FROM ELEANOR GILL, CHIEF EXECUTIVE, THE CONSUMER COUNCIL

“The Consumer Council welcomed today’s statement from First Minister, Peter Robinson that the timing and phasing of the introduction of water charges should be re-considered as a clear sign that he is in touch with and listening to the concerns of consumers as they face into a difficult winter with the soaring cost of living. Consumers here will greet this news with a sigh of relief.

Water

CONSUMER COUNCIL STATEMENT ON FLASH FLOODS

Following severe flash flooding in the Newry and Mourne area last night, the Consumer Council and local elected representatives will meet Northern Ireland Water (NIW) and other agencies to discuss how flooding can be prevented and what lessons can be learned to provide the right help to households in distress.

Water

Flooding Advice

Flooding advice

Research Reports

Water

CONSUMER COUNCIL WELCOMES FOCUS ON GETTING WATER REFORM RIGHT

Steve Costello, Chairman of the Consumer Council said: “We welcome Northern Ireland Water’s up-front commitment to focus on consumers and develop an efficient water and sewerage service for Northern Ireland. These are the two fundamental building blocks that will help us all to make sure we deliver this precious resource at the lowest price and highest quality

Water

ACTION NEEDED TO STOP WATER BILLS SOARING - CONSUMER COUNCIL

The Consumer Council today stated that consumers are likely to face soaring water bills from 2010 unless costs are urgently brought under control. They called on Minister Conor Murphy to continue to keep the focus on getting water right for consumers so that they have a guarantee that any future water bills will be fair and affordable.

Water

NORTHERN IRELAND WATER’S INCOMPETENCE HITS CONSUMERS’ POCKETS AND CONFIDENCE

The Consumer Council expressed dismay at the revelation that Northern Ireland Water has made basic business miscalculations that could lead to domestic water bills soaring by up to an extra £20 million this year[1]. Consumers must not pick up the cost of Northern Ireland Water getting their figures wrong. Northern Ireland Water must be held accountable for this sheer incompetence and come clean with all their figures to explain fully what went wrong here.

Water

WATER CHARGES - A BETTER DEAL FOR CONSUMERS

The Consumer Council supports the report from the Independent Water Review Panel (the Panel) that if accepted, will see consumers pay an average of two-thirds less than expected under Direct Rule and the extension of the unique affordability tariff to help people who may struggle to pay more for their water. This package of consumer-focussed proposals will go a long way to restoring public trust with local people given more say in how their money is spent and how their water company is run.

Water

WATER REPORT CAN DELIVER A FAIR DEAL FOR ALL CONSUMERS

The Consumer Council today gave its full support to the Independent Water
Review Panel’s first report saying it is the best, most practical starting point for getting the right deal for all consumers, particularly those on low incomes. The report confirms that consumers do already pay for water and recommends that they should not pay any more until April 2009 when the proposed average household bill would be two thirds less than expected at around £120, instead of £334.

Water

DRIVING FOR A FAIR DEAL ON WATER

The Consumer Council today welcomed the focus of Minister Conor Murphy and the Assembly in taking on the challenge of getting water reform right as a real example of devolution working for consumers. The comments came at the launch of the Consumer Council’s latest research report “Water and the Consumer: Driving for a Fair Deal” at Stormont which gives an up-to-date insight into consumers’ views of paying for water.

Water

Water and the Consumer: Driving for a Fair Deal

A research document by The Consumer Council into Consumer Views of Water Reform

Other

Water

CONSUMER COUNCIL WELCOMES MINISTER’S MOVE TO RESTORE PUBLIC TRUST IN WATER AND GIVE CONSUMERS A FAIR

The Consumer Council today voiced its commitment to drive for a fair deal for consumers of water and sewerage services and a quality Water Service within the independent review announced by the Minister for Regional Development. They welcomed the restored Assembly’s fresh approach to one of the biggest issues facing the public and gave full support to the open and transparent review of the entire water and sewerage reform process.

Water

CONSUMER COUNCIL SUPPORTS MINISTER’S NEW APPROACH TO WATER REFORM

The Consumer Council today gave its full support to the Northern Ireland Executive’s decision to defer water charges and conduct a short and focused independent review into water reform. In particular it welcomed new Minister, Conor Murphy’s open and transparent approach to the issue and pledged its commitment to working positively and proactively with him and the Assembly to drive for a fair deal for consumers and a high quality water and sewerage service.

Water

CONSUMER CHAMPION FOR WATER IS OPEN FOR BUSINESS

The Consumer Council has formally been established in law as the champion to represent the interests of water consumers here and hold Northern Ireland Water Limited (NIWL) to account. To mark the occasion, the Consumer Council’s Water Group held its first meeting as part of the organisation’s new legal responsibilities for water that came into affect on 1 April 2007.

Water

CONSUMER COUNCIL WELCOMES WATER DEFERMENT

The Consumer Council today welcomed the announcement that water charges are to be deferred and considered by a local devolved Assembly and that further discussions on the financial package are to take place with the Chancellor.

Water

DEFER FLAWED WATER LEGISLATION: CONSUMERS DEMAND ANSWERS

The Consumer Council today criticised the Government for attempting to force its draft water legislation through the House of Lords despite a unique High Court Declaration or “judicial health warning”, repeated calls for deferment from the NI Assembly and others and heightened consumer fears about the stability of the new Go-Co following the Regulator’s recent announcement that the Water Service is “a hugely inefficient operation”. As a result, the Consumer Council is asking the Minister for straight answers to fundamental questions now.

Water

WATER LEGISLATION CONSULTATION FAILS FAIRNESS TEST

The first Northern Ireland High Court Declaration to Parliament issued today sets out clearly and succinctly that the draft Water and Sewerage Order was not subject to full consultation. The Declaration comes after the Consumer Council mounted a successful Judicial Review.

Water

JUDICAL HEALTH WARNING MAKES LEGAL HISTORY

Steve Costello, Chairman of the Consumer Council said: “Following the success of the Consumer Council’s judicial review today, Mr Justice Weatherup made legal history here by deciding to attach a judicial health warning (declaration) on the draft water and sewerage Order due to go before Parliament next week.

Water

JUDICIAL HEALTH WARNING ON WATER LEGISLATION

The Consumer Council today welcomed the decision of the High Court to issue a Judicial Health Warning to the draft Water legislation. This unprecedented step - the first in Northern Ireland legal history - follows the decision by the Court that the Government had not listened adequately to the consumers voice in drawing up this important legislation.

Water

Statement re: Water delay 18 October 2006

Steve Costello, Chairman of the Consumer Council said: “The Consumer Council welcomes the delaying of the draft Order for Water and Sewerage Services in this Parliamentary session to await the outcome of our judicial review. The Department for Regional Development told the High Court that the timetable for the passing of the draft Order for Water and Sewerage Services here was “immutable”. We are pleased to learn that this now appears not to be the case.

Water

CONSUMER COUNCIL WELCOMES COURT’S JUDICIAL REVIEW ON WATER LEGISLATION

Steve Costello, Chairman at the Consumer Council said: “Water charging affects every home and business in Northern Ireland. The Consumer Council believes that the consultation process relating to the draft Water and Sewerage (NI) Order 2006 is flawed and that is why we sought leave for a Judicial Review on behalf of all consumers here.

Water

WATER CHARGES – GOVERNMENT FAILING IN DUTY TO PROTECT CONSUMERS

The Consumer Council is today demanding upfront guarantees from the Government to avert the danger of water bills soaring from 2010 when water and sewerage services become self-financing. It is also warning that its powers are being curtailed and the water consumer’s voice is being eroded in the Government’s rush to get things done rather than getting things right now and in the future.

Water

Response to Water Reform Draft Legislation Consulatation August 2006

The Consumer Council is pleased to participate in the consultation exercise on the Proposal for a Draft Water and Sewerage Services (Northern Ireland) Order 2006 launched on 1 June 2006 by David Cairns MP, the Minister with responsibility for Water Reform

Research Reports

Water

WATER, WATER EVERYWHERE!

Budding young artists from all over Northern Ireland took the honours at this year’s Consumer Council poster competition. U105’s Maurice Jay presented the winners with their prizes at an awards presentation at Lough Neagh Discovery Centre, Craigavon on 16 June.

Water

UNFAIR WATER CHARGES WILL ERODE CONSUMER CONFIDENCE

<p>Responding to the publication of the draft Water and Sewerage Services (NI) Order by the Minister for Regional Development, the Consumer Council believes that the Government has missed a golden opportunity to introduce the developer pays principle in a fair way. The Consumer Council cautioned that there is real potential of eroding the confidence of the 700,000 households who will now have to pay more than they should because of the way the Government is implementing this policy.</p>

Water

GUARANTEE AGAINST WATER POVERTY AND BETTER DEAL FOR ALL

<p>The Consumer Council today applauded the introduction of a unique Government funded £30 million protection scheme for vulnerable water consumers – the first of its kind in the UK.</p>

Water

WATER AND SEWERAGE CHARGE DELAY – MINISTER RECOGNISES TIME NEEDED TO GET IT RIGHT FOR ALL CONSUMERS

<p>The Consumer Council today welcomed the announcement of a one-year delay in the Government’s timetable for the introduction of water and sewerage charges by Minister for Regional Development, Shaun Woodward.</p>

Water

WATER, WATER EVERYWHERE!

<p>Citybeat’s Maurice Jay brought a smile to the faces of seventeen budding young artists recently when he hosted The Consumer Council’s ‘Use Water Wisely’ schools’ poster competition awards presentation.</p>

Water

WATER CHARGE DELAY NEEDED – CONSUMER COUNCIL

<p>The Consumer Council today called on the Minister for Regional Development, Shaun Woodward, to announce a one-year delay in the introduction of water charges.</p>

Water

WATER CHARGES – NEITHER FAIR NOR AFFORDABLE

<p>The Consumer Council says that the Government needs to take more time to allow for an open and considered debate on how it proposes to introduce water charges in the fairest way possible.</p>

Water

The Consumer Council Response to I.I.A.

The Consumer Council aims to make the consumer voice heard and to make it count. Our response to the Integrated Impact Assessment (IIA) on the Government’s proposals for reform of water and sewerage services in Northern Ireland is of particular relevance

Research Reports

Water

CONSUMER COUNCIL RESPONDS TO REGIONAL RATES ANNOUNCEMENT

<p>Eleanor Gill, Chief Executive at the Consumer Council said: “For the ordinary person in the street, this news of a 9 per cent increase in rates in itself is worrying. However, when you look at this rates hike (almost three times above inflation*) alongside pending water charges it is doubly worrying, particularly for those who are struggling to make ends meet.</p>

Water

CONSUMER COUNCIL IN FAVOUR OF WATER CHARGE DELAY

<p>The General Consumer Council has welcomed today’s Belfast Telegraph report of a proposed delay to the introduction of water charges here. However, the Council says if there is to be a delay, it must be used to get the system right.</p>

Water

DELAY NEEDED TO GET WATER REFORM RIGHT

<p>The General Consumer Council believes an immediate delay to the Government’s water reform agenda is needed in order to get it right. It believes that full and proper consultation on water reform has been short-circuited by the Government’s publication of its Integrated Impact Assessment today.</p>

Water

WATER REFORM: A CLEAR WAY FORWARD

<p>The General Consumer Council has today launched its consumer proposals for the reform of water and sewerage services in Northern Ireland. It is also repeating its call to delay the introduction of direct charging.</p>
<p>Visit our online poll and register your support for our alternative proposals on water and sewerage reform. Why not write a letter of support to your local paper?</p>

Water

WATER REFORM: A CLEAR WAY FORWARD

A Proposals Document on Water Reform

Research Reports

Water

CONSUMER COUNCIL RESPONDS TO LEAKED MEMO ON WATER CHARGES

<p>The General Consumer Council today responded to a leaked memo from the Department for Regional Development indicating that Government is considering delaying the introduction of new water charges in Northern Ireland.</p>

Water

WATCHDOG ATTACKS WATER CHARGE PLANS

<p>As appeared in Belfast Telegraph 22/09/2004</p>

Water

WATER CHARGING – TOUGH ON THE VULNERABLE

<p>The General Consumer Council today called for more detailed information on the make up of the new water charge so that all consumers can have confidence that it is fair, reasonable and value for money. In addition, the Council voiced its concern that the Government’s proposed 25 per cent discount on water charges would hit the vulnerable hard.</p>

Water

WATER BODY CALLS FOR CLEAR CONSULTATION

<p>The General Consumer Council - the consumer representative for water users here - has called on the Government to have an open and transparent debate on the proposed introduction of water charges here.</p>

Water

CONSUMER COUNCIL GIVES WATER USERS A VOICE

<p>The General Consumer Council today welcomed John Spellar’s announcement that it will become the consumer representative body for water users here.</p>

Water

CONSUMER COUNCIL CONCERN OVER LEAKED WATER MEMO

<p>The General Consumer Council is concerned at the details in a leaked memo, published in today’s Belfast Telegraph, which says that water charges here are likely to be the highest in the United Kingdom when they are introduced in April 2006.</p>

Water

WATER - A MATTER OF LIFE OR DEATH

<p>By the time you read this sentence, someone will have died from a water-borne disease. This is among the shocking facts to be revealed at the General Consumer Council’s conference and debate to mark World Consumer Rights Day.</p>

Water

Memorandum of Understanding (2003)

General Consumer Council for Northern Ireland and the Northern Ireland Authority for Energy Regulation Memorandum of Understanding

Research Reports

Water

WATER: PUT PUBLIC HEALTH FIRST

<p>Public health must continue to be protected as a top priority in any new system of water charging. This is one of the main messages from the General Consumer Council in response to the Government’s consultation on paying for water.</p>

Water

CONSUMER COUNCIL MAKES WATER CHARGING CRYSTAL CLEAR

<p>A crystal clear debate on water charging is needed, according to the General Consumer Council’s latest paper, Paying for Water. The paper was launched today ahead of a public meeting in Belfast tonight (13 May).</p>

Water

Paying for Water (2003)

Research Reports

Consumer Skills

In Poor Health (2001)

Research Reports

Water

WATER - NO PRIVATISATION AND NO METERING

<p>The General Consumer Council is opposed to the privatisation of the Water Service calling instead for a new public water authority to be set up.1</p>

Water

CONSUMER CHAMPION FOR WATER IS OPEN FOR BUSINESS

The Consumer Council has formally been established in law as the champion to represent the interests of water consumers here and hold Northern Ireland Water Limited (NIWL) to account. To mark the occasion, the Consumer Council’s Water Group held its first meeting as part of the organisation’s new legal responsibilities for water that came into affect on 1 April 2007.

Water

Consumer Council response to the Department for Regional

The Consumer Council welcomes the opportunity to respond to the
Department for Regional Development (DRD) consultation.

Research Reports