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Transport

Transport

Consultation on amendments to CAP1324 - the CAA's policy for ADR applicants and approved ADR entities

The Consumer Council supports the CAA objectives to improve the ADR process for consumers and also to encourage more airlines to join the scheme.

Consultations

Cost of Living

Consumer Insight Survey 2020

Consumer Insight Survey 2020

Research Reports

Personal Finances

The Consumer Council's response to the FCA consultation on guidance on cancellations and refunds

The Consumer Council welcomes the opportunity to respond to the Financial Conduct Authority (FCA) consultation on guidance on cancellations and refunds.

The Consumer Council supports the FCA’s proposal to provide guidance to service providers on how they should enable consumers to make insurance, S75 Consumer Credit Act 1974 and ‘Chargeback’ claims.

Consultations

Transport

COVID-19 Airline Refunds: Do not delay getting your refund, act now!

Following a new report published by the Civil Aviation Authority (CAA) regarding airline refunds, The Consumer Council is urging the CAA to ensure airlines act responsibly towards their customers, and is urging consumers to act now to secure their refunds.

Transport

Spanish travel and quarantine rules: What Northern Ireland travellers need to know

Following Saturday’s (25 July) advice from the Foreign and Commonwealth Office (FCO) against all-but-essential travel to mainland Spain, and the immediate imposition of a 14-day quarantine for travellers returning to the UK from mainland Spain and the Balearic and Canary Islands, The Consumer Council is advising Northern Ireland passengers on their travel rights.

Transport

Travel uncertainty and refund delays for Northern Ireland travellers

For Northern Ireland travellers, recent changes to COVID-19 travel rules are causing confusion and uncertainty.

Consumer Skills

Top Tips: How to avoid getting caught out by a private parking ticket

Following the reopening of shops in Northern Ireland, and the gradual reduction in the government’s COVID-19 restrictions, The Consumer Council has issued top tips to drivers in Northern Ireland on how to avoid getting a private parking ticket.

Transport

COVID-19 Factsheet: Airline Refund Advice

Details on:

  • If the airline cancels your flight
  • Whether you should accept a voucher from your airline
  • Key features of the vouchers being offered by airlines
  • More information on your consumer rights around cancelled flights and COVID-19
Consumer Guides

Transport

Statement from Imtac on living with COVID-19

Statement from Imtac on living with COVID-19

Other

Transport

Huge increase in complaints about airline cancellations in Northern Ireland

The Consumer Council has revealed a significant increase in the number of complaints about airlines it has received during the coronavirus pandemic. This comes as the Parliamentary Under Secretary of State at the Department for Transport, Kelly Tolhurst, and the Civil Aviation Authority (CAA) prepare to face the Westminster Select Committee on Transport to explain the Government’s policy on airline refunds on Wednesday 20 May.  

Scams

EasyJet data breach: What consumers need to know

Following the news of easyJet’s data breach, The Consumer Council is advising all easyJet customers to be very cautious of any communications purporting to come from easyJet or easyJet Holidays.

Transport

Consumer rights must be adhered to during airline crisis, says The Consumer Council

The Consumer Council has been urging the Civil Aviation Authority (CAA) to ensure that airlines provide passengers with the refunds they are legally entitled to under EU regulations, following numerous flight cancellations amid the COVID-19 pandemic.

Cost of Living

Coronavirus: What are your consumer rights?

The Consumer Council has launched a dedicated website that provides a variety of helpful information for consumers in Northern Ireland who may have been affected by the coronavirus pandemic

Transport

Air passenger rights must be adhered to during airline crisis, says The Consumer Council

The Consumer Council has written to the Civil Aviation Authority (CAA) urging them to ensure that airlines provide passengers with the refunds they are legally entitled to under EU regulations, following numerous flight cancellations amid the Covid-19 pandemic.

Transport

Advice for Northern Ireland travellers whose holidays and travel plans may be affected by COVID-19 (coronavirus), including the latest information on airlines, ferries, package holidays, travel insurance, public transport and cancelled travel plans (including refunds).

Cost of Living

Videos: Consumer Parliament and Regional Parliaments

Highlights video of our fourth annual Consumer Parliament and summary video of issues raised at our four regional parliaments. 

Transport

Flybe ceases trading: Important advice for customers with booked flights

Flybe confirmed today that it has entered Administration meaning that all flights are cancelled with immediate effect. This announcement will have left many customers wondering what their rights are, so The Consumer Council has issued important advice to Flybe customers with existing flights booked.

Transport

Template letter for taxi complaint

Taxi complaint template letter 

Consumer Guides

Cost of Living

Interactive budgeting tool launched to help consumers identify areas to save money

The Council Consumer has launched a new free online interactive budgeting tool to help households take control of their spending and identify areas where they can potentially save money.

Transport

Consultation Response - Assistance Dogs Call for Evidence

The Consumer Council for Northern Ireland response to the Civil Aviation Authority’s Recognised Assistance Dogs: Call for evidence

Consultations

Cost of Living

Consumer Parliament - Newry

To register click here: https://www.eventbrite.co.uk/e/consumer-parliament-newry-tickets-88823636889

10am start time. Registration from 9.30am. 

Cost of Living

Consumer Parliament - Omagh

To register click here: https://www.eventbrite.co.uk/e/consumer-parliament-omagh-tickets-88823231677

Check back for further updates.

Cost of Living

Consumer Parliament - Enniskillen

To register click here: https://www.eventbrite.co.uk/e/consumer-parliament-enniskillen-tickets-88822417241 

Check back for further updates. 

FREE EVENT. Refreshments provided. 

Transport

Report on Special Assistance at George Best Belfast City Airport - January 2019

This report details the findings of a meeting in February 2019 of the George Best Belfast City Airport’s Accessibility Forum which involved a tour of the airport building. The Accessibility Forum was established in November 2018 and is made up of a range of organisations who represent consumers with a disability or reduced mobility [1]

[1] IMTAC, Guide Dogs NI, Disability Action, Alzheimer’s Society, Crohn’s and Colitis UKNI, Urostomy Association, NI Assistance Dogs, NOW Group, PEAT and Action on Hearing Loss

Research Reports

Transport

Report on Special Assistance at City of Derry Airport - March 2019

This report details the findings of a meeting in March 2019 of the City of Derry Airport’s Accessibility Forum which involved a tour of the airport building. This was the first meeting of the Accessibility Forum, which is made up of a range of organisations which represent consumers with a disability or reduced mobility.

Research Reports

Transport

Report on Special Assistance at Belfast International Airport - February 2019

This report details the findings of a meeting in February 2019 of the Belfast International Airport’s Accessibility Forum which involved a tour of the airport building. This was the first meeting of the Accessibility Forum, which is made up of a range of organisations which represent consumers with a disability or reduced mobility.

Research Reports

Cost of Living

Draft Forward Work Programme 2020-21

The Consumer Council’s draft Forward Work Programme for the final year of our Corporate Strategy 2016-2021. (Including the combined business cases for our statutory functions in Energy, Transport, Postal Services, and Water and Sewerage).

Submit your feedback by 31 January 2020 by emailing eoin.mcshane@consumercouncil.org.uk or via our Survey Monkey here: https://www.surveymonkey.co.uk/r/TCC-FWP-2021 

Consultations

Transport

Here’s what to do if you experience travel delays or cancellations this Christmas

With the festive season underway, The Consumer Council is reminding consumers of their travel rights in preparation for any potential delays or cancellations.

Transport

Advice for passengers as Ryanair cuts Belfast International Airport flights to Alicante Airport

Following the announcement by Ryanair that it is cutting its route from Belfast to Alicante, The Consumer Council is reminding people of their rights.

Transport

The Consumer Council supports International Day of Persons with Disabilities

To coincide with International Day of Persons with Disabilities on 3 December, The Consumer Council will be at George Best Belfast City Airport on 3, 5 and 6 December from 11am to 6pm. We will provide information on the types of assistance passengers with a disability or reduced mobility are entitled to when travelling.

Cost of Living

Year at a Glance

Some highlights of The Consumer Council's work, 2018-19

Corporate Reports

Transport

The Consumer Council comments on latest Translink performance results

Following today’s publication of Translink’s Passenger Charter standards performance results, The Consumer Council is happy to see that Northern Ireland consumers continue to show their satisfaction with Translink’s overall service.

Cost of Living

Expected impact of Brexit on NI consumers

The Consumer Council commissioned Perceptive Insight to undertake quantitative research with a representative sample of consumers across Northern Ireland (NI). The aim of the research was to ascertain public perceptions about the likely impacts of Brexit for NI consumers, particularly in relation to: Utilities/energy; Transport; Postal services; and General consumer detriment.

Research Reports

Cost of Living

The Consumer Council reminds drivers to shop around for car insurance

The Consumer Council is renewing its call for drivers to shop around for car insurance as the confused.com car insurance price index reveals another significant increase in the average annual renewal cost for Northern Ireland drivers - up 8% to £942 per year.

Transport

The Consumer Council advises Thomas Cook passengers

The Consumer Council is advising ATOL protected Thomas Cook customers to claim their refund as soon as possible.

Consumer Skills

The Consumer Council returned £212k to the pockets of consumers in 2018/19

The Consumer Council has had a successful year in 2018/19, advising and signposting a total of 1,213 consumers. Throughout the period, 3,782 enquiries and complaints were investigated, resulting in £212k being returned to the pockets of consumers in Northern Ireland.

Transport

The Consumer Council for Northern Ireland response to Heathrow airport’s consultation on Heathrow airport expansion

Northern Ireland is unique in the UK in its dependence on aviation for economic and social connectivity to the rest of the UK and beyond. The expansion of Heathrow airport is an opportunity to increase the domestic connectivity of Northern Ireland to the Heathrow hub. The Government should consider the use of a PSO to ring fence slots to facilitate this.

Consultations

Transport

Advice for passengers affected by Thomas Cook’s compulsory liquidation

The Consumer Council has advised passengers affected by Thomas Cook’s compulsory liquidation to check with the Civil Aviation Authority’s (CAA) special Thomas Cook website (thomascook.caa.co.uk) for the most up to date advice and information.

Food

Consumer Complaints, Enquiries and Outreach Data 2018/19: A Summary

A summary of The Consumer Council's Enquiries and Complaints Report, which explores consumer complaints, enquiries, consumer outreach, and data for The Consumer Council and beyond.

Corporate Reports

Consumer Skills

Enquiries and Complaints Report 2018-19

The Consumer Council's Enquiries and Complaints Report explores consumer complaints, enquiries, consumer outreach, and data for The Consumer Council and beyond.

Corporate Reports

Transport

Advice for passengers as Ryanair cuts Belfast International Airport flights

Following the announcement by Ryanair that it is cutting or ending some routes from Belfast International Airport from November 2019, The Consumer Council is reminding people of their rights.

Transport

The Consumer Council issues advice to customers affected by British Airways strike action

The Consumer Council is advising customers who will be affected by the upcoming British Airways pilots’ strikes on 9, 10 and 27 September 2019 to be aware of their rights.

Transport

Advice for customers who may be affected by Ryanair strike action

The Consumer Council has provided advice to customers who could be affected by the Ryanair UK pilots’ strike during the next few days.

Transport

Know your rights: Norwegian Airlines ending all flights between Ireland and the US

The Consumer Council issues advice for affected customers

Transport

Glider Site Visit Report

Report on Glider Site Visit with Passengers with a Disability or Reduced Mobility

Corporate Reports

Cost of Living

NI Chamber Annual Networking Conference and Business Showcase

The Consumer Council are exhibiting at the NI Chamber Annual Networking Conference and Business Showcase.

Transport

The Consumer Council (NI) response to Aviation 2050 - June 2019

The Consumer Council response to the Department for Transport’s ‘Aviation 2050 – the future of UK aviation’. 

The Consumer Council supports the government’s objectives for its long term Aviation Strategy. Northern Ireland is unique in the UK in having no road or rail links with the rest of the UK. As such, it relies heavily on aviation to connect its people and its economy to the rest of the UK and the world. We therefore welcome the commitment within the consultation paper to deliver the connectivity that Northern Ireland needs. 

We welcome the proposal to develop a Passenger Charter. We would emphasise that a comprehensive framework of regulations already exists and the key issue is to ensure that the requirements in these regulations are delivered consistently for all consumers.

Consultations

Transport

The Consumer Council’s Top Travel Tips

The summer travel period is upon us and The Consumer Council is helping Northern Ireland holidaymakers to prepare for a smooth, hassle-free journey with its Top Travel Tips.

Cost of Living

Consumer Parliament 2020

The Consumer Council's fourth annual Consumer Parliament. 

Theme: "Cost of living". Hear from expert speakers and #HaveYourSay about issues which affect you. 

Cost of Living

Consumer Parliament Report 2019

The Consumer Council's Third Annual Consumer Parliament. 

Corporate Reports

Cost of Living

Consumer Insight Survey 2019 - Summary Report

In February 2019 YouGov conducted a survey across Northern Ireland on behalf of The Consumer Council to understand key consumer issues. This report covers key findings around Northern Ireland consumers and their household expenditure, if they shop around for essential goods and services and switch and save. In addition, it also highlights if they have been targeted by scams and how well they know their consumer rights.

Research Reports

Transport

The Consumer Council comments on latest Translink performance results

Following today’s publication of Translink’s Charter Autumn 2018 Monitoring Results, The Consumer Council is happy to see that Translink have continued to deliver high levels of customer satisfaction across its bus, rail and coach services. 

Transport

Portugal and Spain strike action - Potential flights impact

Strike action by fuel tank drivers in Portugal and airport workers throughout Spain may affect flights to and from Portugal and Spain over the Easter period.

Transport

Be EGGstra prepared if you are travelling this Easter

Travelling during popular times, such as the Easter period, can be busier and more stressful than usual. Following some recent disruptions to air and sea travel, The Consumer Council has put together some tips to help your Easter break go as smoothly as possible.

Transport

Affected by Ryanair cancelled flights? Know your rights

As the statutory body representing air passengers flying in and out of Northern Ireland, The Consumer Council is providing advice to those impacted by Ryanair’s decision to cancel flights.

Transport

The Consumer Council advice for Flybe customers following further cancellations

The Consumer Council is advising Flybe customers on their passenger rights, following the announcement of further cancellations of flights in and out of George Best Belfast City Airport on Friday 5 April 2019.

Transport

The Consumer Council advice for P&O Ferries passengers following fire

Following the fire on-board P&O Ferries on 31 March 2019, which continues to affect sailings between Larne and Cairnyan, The Consumer Council is advising travellers of their passenger rights. 

Transport

The Consumer Council advice for Flybe customers following cancellations

The Consumer Council is advising Flybe customers on their passenger rights, following the cancellation of flights in and out of George Best Belfast City Airport on Wednesday 3 April 2019.

Transport

Advice for WOW Air customers following collapse

The Consumer Council is advising Wow Air customers on their rights, following the announcement on Thursday 28 March that the airline has ceased operation and all flights have been cancelled.

Transport

Flying with Flybe… Check your hand luggage allowance before travelling

The Consumer Council is advising passengers to check their hand luggage before taking off, following a number of enquiries.

Transport

Are you getting the best value ticket?

Translink customers should consider alternative ticket options following fare increase

Transport

Consumer Council advice on the grounding of Boeing 737 MAX 8 Planes

Richard Williams, Head of Transport at The Consumer Council said, “Following the tragic accident of Ethiopian Airlines flight ET302, Boeing 737 MAX 8, both the UK Civil Aviation Authority (CAA) and Irish Aviation Authority (IAA) have temporarily suspended Boeing 737 Max aircraft in their airspace.

Transport

Long delays at Belfast International Airport

The Consumer Council offers advice to passengers affected

Transport

The Consumer Council has advice for customers who have booked flights with Flybmi

Flybmi announced on Saturday 16 February that it had ceased operations and was filing for administration.

Transport

The Consumer Council Statement on the National Transport Authority’s decision about the cancellation of WB Yeats sailings by Irish Ferries in summer 2018

Richard Williams, Head of Transport at The Consumer Council, said: “We are advising passengers affected by Irish Ferries cancellation of sailings on WB Yeats in summer 2018 that you may now be entitled to compensation, as well as travel expenses if you were re-routed to another port.

Cost of Living

Enquiries and Complaints Report 2017-18

This report covers all contacts received by The Consumer Council from consumers for the year to 31 March 2018.  

Corporate Reports

Transport

Travel chaos at Gatwick Airport - know your rights

The Consumer Council offers advice to passengers affected by the disruption

Transport

The Consumer Council’s Passport to Christmas

The Consumer Council encourages passengers to be prepared when travelling over the festive period.

Transport

We were contacted by a consumer following a flight cancellation from Malaga to Belfast. The flight had been cancelled due to bad weather, therefore no compensation was payable. However, the airline refused to reimburse the couple for all of their expenses despite receipts being provided.

Transport

A family of five were delayed by over 4 hours when flying from Belfast to Faro. They contacted us to ask for help.

Transport

Consumer Council response to the Civil Aviation Authority’s enforcement action against Ryanair

The Consumer Council has responded to today’s announcement from the Civil Aviation Authority regarding enforcement action against Ryanair. This follows the airline's decision that financial compensation is not payable under European Commission Regulation 261/2004 for flight disruption resulting from industrial action by the airline's staff this summer.

Other

Steer clear of a private parking ticket

The Consumer Council’s top tips to avoid a Parking Charge Notice

Transport

A party of four were delayed flying from Belfast, resulting in missing their connection and losing a day's holiday. They were advised no compensation was payable, so contacted The Consumer Council for help. 

Consumer Skills

Holiday World Show - Belfast

The Consumer Council will be at the Holiday World Show from Friday 18 to Sunday 20 January 2019. 

Our staff will be available to provide information on your passenger rights. You will also have the chance to take away our various travel guides packed full of useful information.

Transport

The Consumer Council welcomes latest Translink performance results

Translink Charter Monitoring Results for Spring 2018  

Other

British Airways - Consumer Information

British Airways is investigating, as a matter of urgency, the theft of customer data between 22:58 BST August 21 2018 until 21:45 BST September 5 2018 from their website, ba.com, and their mobile app.

Transport

City of Derry Airport Site Visit Report April 2018

Site Visit Report 

August 2018

City of Derry Site Visit Report (April 2018) 

Corporate Reports

Transport

Consultation Response - Future economic regulation of Gatwick Airport

Civil Aviation Authority Consultation Response - Future economic regulation of Gatwick Airport

Consultations

Transport

Statement on Translink mLink Tickets

The Consumer Council is aware of the ongoing issues some passengers are experiencing with mLink tickets at morning and evening peak periods.

Cost of Living

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Cost of Living

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Business

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Cost of Living

Portrush Air Show: 1 & 2 September

We will be attending the Portrush Air Show on Saturday 1 & Sunday 2 September to provide information on transport, travel, and general consumer rights. 

Consumer Skills

Portrush Air Show: 1 & 2 September

We will be attending the Portrush Air Show on Sat 1 & Sun 2 September to provide information on transport, travel, and general consumer rights. 

Transport

Were you affected by Belfast International Airport car park flooding?

The Consumer Council is aware of the flooding on 28 July affecting passengers parked at Belfast International Airport.

Cost of Living

University of Ulster Fresher Fair – Coleraine

We will be at University of Ulster Freshers' Fair providing students with useful information about their rights. We will also be promoting our Student Guide which helps students manage their household bills and get consumer savvy.

Cost of Living

University of Ulster Freshers Fair – Jordanstown

We will be at University of Ulster Freshers' Fair providing students with useful information about their rights. We will also be promoting our Student Guide which helps students manage their household bills and get consumer savvy.

Cost of Living

University of Ulster Freshers Fair – Magee

We will be at University of Ulster Freshers' Fair providing students with useful information about their rights. We will also be promoting our Student Guide which helps students manage their household bills and get consumer savvy.

Transport

A consumer's travel was delayed by over an hour. However, when he asked what was happening, he then received poor customer service. He tried to make a complaint, but without success. 

Transport

The Consumer Council’s ‘Passport to Summer’

Do you know what to do if a flight or sailing is delayed or cancelled?

Cost of Living

Consumer Parliament Report 2018

Report on our Consumer Parliament, which was held at the Guildhall in Derry/Londonderry on 23 March 2018. 

Corporate Reports

Transport

The Consumer Council’s ‘Passport to Summer’ Checklist

The summer travel period is upon us and The Consumer Council is encouraging all holidaymakers to follow its summer travel checklist to help ensure a smooth, hassle free journey.

Transport

The Consumer Council Reminds Irish Ferries Passengers of Their Rights

The Consumer Council has reminded passengers of their rights following confirmation of further Irish Ferries cancellations between Ireland and France this summer.  

Transport

The Consumer Council Reminds Irish Ferries Passengers of Their Rights - Further cancellations confirmed

The Consumer Council has reminded passengers of their rights following confirmation of further Irish Ferries cancellations between Ireland and France this summer.  

Transport

Consumer Council Statement on Approval of Third Runway at Heathrow Airport

In response to the approval of a third runway at Heathrow Airport, The Consumer Council calls for the UK Government to maintain access for Northern Ireland passengers.

Transport

Get On Board With Translink’s Bus and Train Week

The Consumer Council encourages consumers to try public transport 4-10 June 2018.

Water

Disability Exhibition 2018

The Consumer Council will be attending the Disability Exhibition 2018 on 1 and 2 June 2018.

Cost of Living

Consumer Clinic

The Consumer Council is inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Cost of Living

Consumer Clinic

The Consumer Council is inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Transport

A family of four were delayed for over 9 hours, resulting in them having to sleep overnight in the airport. With our help they received €1600 compensation from the airline.

Transport

Template Letter Special Assistance on Ferry Journey

Use this template if you have a complaint regarding special assistance when travelling by ferry.

Other

Transport

Template Letter Ferry Journey

Use this template if you have a complaint about a ferry journey. 

Other

Transport

Template Letter Public Transport Complaint

Use this template to help if you have a complaint about a public transport service or journey.

Other

Transport

Template Letter Denied Boarding

Use this template to help if you wish to make a complaint after being denied boarding your flight. 

Other

Transport

Template Letter Lost Luggage

Use this template to help write a letter of complaint / request compensation for lost luggage while travelling by air. 

Other

Transport

Template Letter Flight Delay

Use this template letter to help if you would like to make a complaint / request compensation for a flight delay.

Other

Transport

Template Letter Special Assistance on Flight

Use this template to help write a letter of complaint if you did not receive special assistance you needed when travelling by air. 

Other

Transport

Template Letter Flight Cancellation

Use this template to help write a letter of complaint/request for compensation about a flight cancellation.

Other

Transport

We represent consumers on the Northern Ireland Taxi Forum and work to ensure that taxi services meet passengers' needs. 

Transport

Know Your Rights if Affected by Irish Ferries July 2018 Cancellations

The Consumer Council is advising Irish Ferries passengers due to sail from Ireland to France on the WB Yeats ferry in July 2018, to check if they will be affected by the cancellations announced on Friday 20 April.

Cost of Living

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues.

Transport

Some airlines have additional charges for a range of extra services.

Transport

There are a wide range to tickets available for different services and journeys.

 

Transport

Pregnancy Travel Restrictions

Different airlines have different policies for travelling when pregnant. We have collated some of the airlines passenger information in the following table. Always check with your airline before travelling.      

Consumer Guides

Transport

In-flight food and drink price guide

We have examined the costs of snacks and beverages from airlines flying in and out of Northern Ireland and put them into easy read table.

Consumer Guides

Transport

The Consumer Council welcomes latest Translink performance results

Translink Charter Monitoring Results for Autumn 2017

Transport

Special assistance services available when flying or sailing. 

Transport

Accessible travel information for Translink services, Disability Action Transport Service and Community Transport.

Transport

We can help if you have an issue with your bus or rail journey. 

Transport

We provide information about your rights when sailing and can help resolve complaints with ferry companies or terminal operators. 

Transport

We can help if you have had a delay or cancellation, by providing information about your rights or helping to resolve complaints with airlines and airports.

Transport

Check You Are Getting the Best Deal Advises Consumer Council

Following today’s fares announcement from Translink that fares are due to increase on the 26 March 2018, The Consumer Council is advising passengers to ensure they are on the best value ticket.

Water

Weather: Useful Information

We have a range of useful guides and fact sheets that may be of use during bad weather. Please also see below for other useful contact numbers.

Transport

Translink Site Visit Report

Report on Translink Site Visit with passengers with a disability or reduced mobility

Transport

Stena Line Site Visit Report

Consumer Council Report on Special Assistance Service Provision provided by Stena Line between Belfast and Cairnryan

Transport

Hospital union members land airline compensation with help from The Consumer Council

17 union members get back £4,513 in airline compensation

Other

Draft Forward Work Programme 2018-19

Draft Forward Work Programme 2018-19

Other

Transport

The Consumer Council celebrate World Health Organization success

Accessible Travel Highly Commended at Belfast Healthy City Awards

Transport

Public Transport Why People Use it, Why People Don’t and How to Get Them ‘On Board’

Increasing the number of journeys undertaken using public transport in Northern Ireland (NI) has positive benefits for consumers. Achieving a shift from the car to public transport will reduce demand on the road network, reduce emissions and improve health by increasing levels of physical activity.

Research Reports

Business

Enquiries and Complaints Report 2016-17

This report covers all contacts received from consumers for the year to 31 March 2017.

Transport

Taxi Services in Northern Ireland Report

Over recent years the taxi industry in Northern Ireland (NI) has under gone a period of significant change. These include changes to licensing requirements, accessibility standards, the installation of taximeters and the introduction of maximum fares for all taxis. In August 2016, the then Infrastructure Minister announced a review of the current taxi legislation.

Research Reports

Water

Winter Weather: Useful Information

We have a range of useful guides and fact sheets that may be of use during bad weather. Please also see below for other useful contact numbers.

Transport

Response to the Department for Transport Call for Evidence on the The Future of UK Aviation

The Consumer Council response to the Department for Transport Call for Evidence on the New Strategy Beyond the Horizon - The Future of UK Aviation

Consultations

Transport

Monarch Airlines Administration Factsheet

Monarch has confirmed that companies have ceased trading and now entered administration.

Consumer Guides

Transport

Response to ORR Guidance on The Railways Infrastructure Regulations

The Consumer Council for Northern Ireland response to ORR Guidance on The Railways Infrastructure (Access Management and Licensing of Railway Undertakings) Regulations (Northern Ireland) 2016

Consultations

Transport

The Consumer Council provides advice for Ryanair passengers affected by cancelled flights

As the statutory body representing air passengers flying in and out of Northern Ireland, The Consumer Council is providing advice to those impacted by Ryanair’s decision to cancel flights.

Business

Council Minutes - June 2017

Minutes from the Council meeting on the 20 June 2017.

Other

Food

Airline menus - ‘sky high’ or ‘down to earth’?

Always looking to save consumers money, The Consumer Council has jetted in to review inflight menus, to see if costs are ‘sky high’ or ‘down to earth’.

Consumer Skills

The Consumer Council Annual Report and Accounts 2016-17

The Consumer Council Annual Report and Accounts 2016-17

Transport

Know your rights if your flight is cancelled

The Consumer Council is encouraging passengers to
be aware of their rights when getting away this summer.

Transport

Consumer Council Press Statement on Aer Lingus

The Consumer Council asks Aer Lingus to ensure affected Alicante and Majorca passengers receive their full passenger rights.

Transport

Holiday checklist helps travellers save money, reduce stress

With the summer holidays upon us, many people are getting ready to travel overseas. While holiday makers are busy packing suitcases and ensuring passports are up to date, The Consumer Council has come up with a ‘Holiday Checklist’ for travellers to think about before setting off from home.

Consumer Skills

Council Minutes - May 2017

Minutes from the Council meeting on the 16 May 2017.

Other

Transport

Donaghadee Probus Group top up their consumer rights knowledge

Consumer Council visit Donaghadee to offer advice on passenger rights, savings on bill and complaints

Transport

The Consumer Council is encouraging everyone to get on-board with Translink’s ‘Bus and Train Week

Throughout the week of 5 to 11 June 2017, The Consumer Council is encouraging everyone to get on-board with Translink’s ‘Bus and Train Week 2017’ to explore the potential benefits of using public transport.

Transport

British Airways IT Failure - Consumer Council guidance for those affected by air travel disruption

In light of the recent British Airways IT failure, The Consumer Council for Northern Ireland is reminding all air passengers affected by air travel disruption that their rights are protected under EU legislation.

Business

Council Minutes - March 2017

Minutes from the council meeting on the 21 March 2017.

Other

Transport

Consumer Council response to the Department for Transport Draft Airports National Policy Statement

The Department for Transport (DfT) consultation document outlines the need for additional airport capacity and further explains the Government’s rationale for selecting the Northwest Runway at Heathrow Airport as its preferred scheme to deliver additional capacity in the South East of England. The document also makes reference to a number of key areas on which we will focus our response.

Consultations

Business

Consumer Council Consultation Response - Economy 2030

Consultation response to Economy 2030 - A Draft Industrial Strategy for Northern Ireland.

Consultations

Transport

Consumer Council Comments on Latest Public Transport Results

Translink’s Passenger’s Charter Monitoring Results for Autumn 2016

Business

Consultation Response to the Programme for Government

Consumer Council consultation response to the Programme for Government consultation.

Consultations

Transport

Are you getting the best from your bank account?

The Consumer Council is running drop-in events in both Enniskillen Library and Stepping Stones Centre, Belleek on Thursday 6 April for local consumers who have been affected by recent bank branch closures in the area.

Consumer Skills

Consumer Parliament

The Consumer Council is holding our first Consumer Parliament event on Friday 24 March.

Consumer Skills

Raise the Issues Most Important to You at NI’s First Consumer Parliament

Northern Ireland consumers will have the opportunity to raise the issues most important to them, learn about their consumer rights and how to save money at the Consumer Council’s inaugural Consumer Parliament on Friday 24 March 2017.

Transport

Antrim and Newtownabbey Local Development Plan 2030

The Consumer Council is keen to support Antrim and Newtownabbey Borough Council and would welcome the opportunity to work in partnership in achieving the vision and the outcomes of the Local Development Plan.

Consultations

Business

Consultation Response to Mid and East Antrim Borough Council Draft Community Plan

Consumer Council consultation response to Mid and East Antrim Borough Council Draft Community Plan Consultation.

Consultations

Transport

Check You Are Getting the Best Fare Advises Consumer Council

Translink Fares Increase of 1.6% is an average - Some fares are increasing, some remain the same and others are reducing.

Business

Consultation Response to the Newry, Mourne & Down Community Plan 2030

Consumer Council consultation response to the Newry, Mourne and Down Community Plan 2030.

Consultations

Business

Consultation Response to Lisburn & Castlereagh Community Plan 2017 - 2032

Consumer Council consultation response to the Lisburn and Castlereagh Community Plan 2017 - 2032.

Consultations

Business

Consultation Response to the Ards and North Down Community Plan 2017 - 2032

Consumer Council consultation response to the Ards and North Down Community Plan 2017 - 2032.

Consultations

Energy

Consumer Council Response to ABC Draft Community Plan 2017-30

Our principal statutory duty is to promote and safeguard the interests of consumers in Northern Ireland.

Consultations

Transport

City of Derry Airport Site Visit and Belfast Airport Update on Special Assistance Provision

This report details the findings of a site visit to the City of Derry Airport (CODA) in July 2016 that examined the special assistance services provided at the airport.

Research Reports

Business

Enquiries and Complaints Report 2015 - 2016

The Enquiries and Complaints report 2015 - 2016 provides an insight into our complaints handling work.

Research Reports

Business

Council Minutes - September 2016

Minutes from the council meeting on the 27th of September 2016.

Other

Transport

Flight Disruption Caused By Severe Weather – Your Rights

If your flight is disrupted because of severe weather, your airline is required by European law to inform you of your rights. The Consumer Council has set out what your rights and responsibilities are when your flight is cancelled or delayed because of severe weather.

Consumer Guides

Transport

Delayed and Cancelled Ferry Services – Your Rights

If your sailing is delayed or cancelled you are entitled to assistance and in certain cases compensation.

Consumer Guides

Business

Consumer Council Draft Forward Work Programme 2017/18

The Consumer Council's draft Forward Work Programme 2017/18 is now available for consultation

Consultations

Consumer Skills

Local Consumer ‘Flying High’ After Receiving €250 Compensation

Local consumer Rachael Wauchope from Londonderry is ‘flying high’ after receiving €250 compensation, after her complaint was investigated by the Consumer Council.

Transport

Airline Additional Charges

Airline charges table updated 25 August 2020.

Consumer Guides

Transport

Special assistance service improvements for ferry passengers at Larne

Larne Port and Consumer Council highlight improvements being made to special assistance services for those with a disability or reduced mobility

Transport

All Party Group on Motor Insurance Report

A report prepared by the Consumer Council for Northern Ireland on behalf of the All Party Group on Motor Insurance

Consumer Guides

Transport

Consumer Council Welcomes Improvements in Customer Ratings for Value for Money

Translink Charter Monitoring Results for Spring 2016

Transport

Consider leaving the car at home during European Mobility Week advises Consumer Council

European Mobility Week – 16 – 24 September 2016

Transport

Consumer Council welcomes Public Transport Ticketing Investment

The Consumer Council welcomes today’s announcement from the Minister of Infrastructure regarding a £45 million investment in public transport ticketing.

Business

Response to Draft Programme for Government Framework

The Consumer Council is committed to developing a better Northern Ireland and therefore is encouraged and enthused about the outcomes based approach taken by the draft Programme for Government (dPfG) for 2016-21.

Consultations

Transport

Helping to make the journey hassle free

City of Derry Airport shows passengers and the Consumer Council special assistance services for those with a disability or reduced mobility

Transport

Check before you book a flight advises Consumer Council

The Consumer Council is advising consumers to be aware of additional airline charges, following today’s announcement from Ryanair regarding changes to seating reservation fees.

Transport

Make your ‘SUMMER GETAWAY’ as smooth as possible

Consumer Council encourages eligible travellers to get special assistance with their journey

Business

Consumer Council Response to BIS Consultation on Improving Consumer Landscape & Switching

Consumer Council consultation response to BIS call for evidence on Improving consumer landscape and quicker switching.

Consultations

Transport

Access to Ferry Travel Word Document 2016

Your rights when travelling with a disability or reduced mobility.

Consumer Guides

Transport

Access to Air Travel Word Document 2016

Your rights when travelling with a disability or reduced mobility

Consumer Guides

Transport

Consumer Council helps ease the burden of ‘Summer Getaway’ disruption

Consumer Council helped over 100 travellers get back £58,000

Transport

Know your 'Summer Getaway' Passenger Rights

As the annual summer holiday period gets underway the Consumer Council is launching a ‘Summer Getaway’ campaign to help equip holiday makers with knowledge of their passenger rights and responsibilities.

Transport

Annalong Rovers Are on the Ball Scoring £6k for Cancelled Flight

Under 12 footballers Annalong Rovers are celebrating after ‘scoring’ nearly £6,000 compensation when their flight home from a tournament was cancelled in March.

Transport

Consumer Council Report - Sea Port & Ferry Company Special Assistance Provision

Consumer Council Report on sea port and ferry company special assistance service provision.

Research Reports

Transport

Consumer Council Report on Airport Special Assistance Provision

Consumer Council report on airport special assistance provision.

Research Reports

Transport

Consumer Council report on consumers’ awareness of air passengers rights

Consumer Council report on consumers’ awareness of the rights of passengers with a disability or reduced mobility when travelling by air.

Research Reports

Transport

Consumer Council Welcomes Fares Freeze for Translink Passengers

The Consumer Council welcomes today’s announcement from the Minister for Regional Development regarding a fares freeze on bus and rail services.

Business

CCNI Consultation Response to Citizens Advice & Citizens Advice Scotland Draft Work Plan 2016-17

Consumer Council consultation response to Citizens Advice and Citizens Advice Scotland draft work plan for 2016/17.

Consultations

Business

Consumer Council Wants to Hear from You!

The Consumer Council is currently inviting views on its draft Corporate Plan 2016-21 and Forward Work Programme 2016-17.

Transport

Consultation - new regulations concerning conduct of passengers & drivers on public service vehicles

Consumer Council consultation response on new regulations concerning the conduct of passengers and drivers on public service vehicles.

Consultations

Transport

Consumer Council Dungannon Residents Travel Behaviour - December 2015

Consumer Council report on consumer awareness and usage of public transport services in Dungannon - December 2015.

Research Reports

Transport

Consumer Council South West College Travel Report - December 2015

Consumer Council report on travel behaviour of staff and students who attend South West College in Dungannon – December 2015.

Research Reports

Business

Consumer Council Draft Corporate Plan 2016 - 2021

The Consumer Council's draft Corporate Plan 2016 - 2021 is now available for consultation.

Consultations

Business

Consumer Council Draft Forward Work Programme 2016/17

The Consumer Council's draft Forward Work Programme 2016/17 is now available for consultation.

Consultations

Transport

Don’t let travel disruption dampen your Christmas cheer

The Consumer Council is providing a reminder to Christmas travellers of their air and sea passenger rights.

Transport

Consultation Response on DFT's Consumer Rights Act Consultation

Consumer Council response on the Department of Transport's consultation on applying the Consumer Rights Act 2015 to the rail, aviation and maritime sectors.

Consultations

Transport

Consultation Response on Accessible Transport Strategy 2015

Consumer Council consultation response on the Accessible Transport Strategy 2015.

Consultations

Transport

Access to Air Travel Factsheet - Travelling with a child with Autism

This factsheet has been produced in conjunction with Autism NI and includes information on the free assistance available when travelling by air with a disability or reduced mobility.

Consumer Guides

Transport

Assisted air travel for those with a disability or reduced mobility

The Consumer Council and Autism NI have joined forces to produce a factsheet on the free assistance available when travelling by air with a disability or reduced mobility.

Transport

Translink Timetable Factsheet

This factsheet provides information on the different formats in which you can get information on Translink timetables.

Consumer Guides

Transport

Don’t have a ghoulish getaway, know your passenger rights!

The Consumer Council is encouraging all consumers to know their air and sea passenger rights so they don’t have a ghoulish getaway over the Halloween break.

Business

Consumer Council signs 'Consumer Rights Initiative' Memorandum of Understanding

The Consumer Council in partnership with Advice NI, Citizens Advice Bureau Northern Ireland and the Law Centre NI yesterday (07 October 2015) signed the ‘Consumer Rights Initiative’ Memorandum of Understanding.

Transport

Consultation Response on APD Discussion Paper

Consumer Council consultation response on the discussion paper on options for supporting English regional airports from the impacts of air passenger duty devolution.

Consultations

Transport

Consultation response on proposed amendment to the Strangford Lough Ferry Service Timetable

Consumer Council consultation response on the proposed amendment to the Strangford Lough Ferry Service Timetable.

Consultations

Transport

Consumer Council welcomes improvement in Translink Punctuality and Customer Satisfaction

The Consumer Council welcomes improvements in punctuality and overall customer satisfaction with bus services and highlights further work needs to be undertaken in regards to passengers’ awareness of best value tickets, following today’s publication of Translink’s Charter Monitoring Results for Spring 2015.

Transport

Podcast on Translink Fares and Ticket Options

Listen to our podcast, produced in conjunction with Translink, on how to get the best deal on public transport.

Consumer Guides

Transport

Access to Ferry Travel

A guide for passengers with a disability and less
mobile passengers.

Consumer Guides

Transport

Access to Air Travel

Consumer Guides

Business

Enquiries and Complaints Report 2014 - 2015

The Enquiries and Complaints report 2014-15 provides an insight into our complaints handling work.

Research Reports

Transport

Consumer Council welcomes Civil Aviation Authority enforcement action

The Consumer Council welcomes today’s announcement from the Civil Aviation Authority (CAA) that enforcement action taken against three major airlines has resulted in better support and information for passengers during instances of flight disruption.

Transport

The Consumer Council is urging all travellers to get insured

The Consumer Council is asking all travellers from Northern Ireland to take out an insurance policy that fully meets their needs before travelling.

Transport

Eligible travellers should avail of special assistance services this summer

The Consumer Council is reminding those air and sea passengers with a disability or reduced mobility to book special assistance services in advance as they can help reduce difficulties and stress when travelling.

Business

Northern Ireland must be guaranteed access to Heathrow

In response to the Airports Commission’s recommendation the UK’s air travel needs will be best served by building a third runway at Heathrow Airport, the Consumer Council has today stressed the need for Northern Ireland consumers to have guaranteed access to Heathrow, the UK’s hub airport, both now and in future.

Transport

Top travel complaints unveiled

‘Don’t let a cancellation cancel out your summer holiday’ urges the Consumer Council today as it enters the second week of its ‘Happy Holidays’ campaign. The campaign aims to equip holiday makers with information about their air and sea passenger rights and responsibilities.

Transport

Plane Facts - Your Essential Guide to Air Travel

Our Plane Facts guide is your ultimate travel companion! View the guide direct on your tablet or smart phone so you know your rights and what you are entitled to, if things go wrong.

Consumer Guides

Transport

Happy Holidays!

The Consumer Council is launching a four-week ‘Happy Holiday’ campaign today just as the summer season kicks in and many take to the skies and seas this weekend for their annual summer holiday. The campaign aims to equip holiday makers with knowledge of their rights and responsibilities so they can avoid a horrid holiday howler.

Transport

Translink must improve bus services as customer satisfaction falls

The Consumer Council is disappointed to see overall customer satisfaction with bus services at its lowest level for six years, following today’s publication of Translink’s Charter Monitoring Results for Autumn 2014.

Transport

Consumer Council response to CAA Announcement

The Consumer Council has welcomed today’s announcement by the CAA that they are taking enforcement action against airlines who are not complying with the law.

Transport

Make your voice heard on Translink Ulsterbus service reductions

The Consumer Council is urging consumers to respond to the Translink Ulsterbus Services Consultation to make sure their views are taken into consideration.

Transport

Reforming Consumer Complaints Handling (CAA) Consultation Response

Consumer Council consultation response to reforming consumer complaints handling (Civil Aviation Authority).

Consultations

Transport

Consumer Council Airports Commission Consultation

Consumer Council consultation response to the Airports Commission Consultation

Consultations

Consumer Skills

Weather the Winter

A wallet-sized ‘Weather the Winter’ leaflet for tips on Christmas shopping, saving money and protecting your home, as well as the essential numbers you might need.

Consumer Guides

Transport

Consumer Council calls on Translink to provide clarity on new bus and rail fares

The Consumer Council is calling on Translink to be clear on the actual level of fare increases passengers will face when the recently announced increases come into effect on Monday 16th February.

Transport

CCA Prioritisation Principles - January 2015

Draft Prioritisation Principles for the CAA’s Consumer Protection, Competition Law and Economic Regulation

Consultations

Transport

Consultation: CAA Guidance on consumer enforcement

Civil Aviation Authority - Guidance on consumer enforcement

Consultations

Transport

Plain Sailing Guide

Your rights in instances of ferry service delays and cancellations.
Consumer Guides

Transport

Don’t let travel disruption spoil your Christmas

If like Santa, you have travel plans this Christmas, then it’s important to know your passenger rights should something go wrong, says the Consumer Council.

Consumer Skills

Baby it’s cold outside!

Now the weather has turned frosty and people are pulling out the winter woollies, the Consumer Council is urging consumers to get a copy of its ‘Weather the Winter’ leaflet to be winter ready in the event of severe weather.

Transport

Flight Disruption – Your Rights

If your flight is delayed or cancelled or if you are denied boarding because your airline has overbooked the flight, the airline is required by European law to inform you of your rights.

Other

Transport

Response to Translink Fare Increase

Aodhan O’Donnell, Interim Chief Executive at the Consumer Council said:

Consumer Skills

70 per cent of consumers not yet feeling the green shoots of recovery says Consumer Council

The Consumer Council has today revealed that despite positive signs emerging in the wider economy, these are not filtering through to consumers, with 70 per cent not yet feeling the green shoots of economic recovery.

Consumer Skills

Consumer Outlook Index Full Report

The findings of our 'Consumer Outlook' research which provides an insight into consumer confidence, spending priorities and areas of concern.

Research Reports

Cost of Living

Consumer Outlook Index - Summary Report

A research report which provides an insight into consumer confidence, spending priorities and areas of concern.

Research Reports

Transport

Consumer Council welcomes Supreme Court decisions on compensation for flight delays and cancellation

The Consumer Council welcomes the landmark air decisions by the Supreme Court last week which confirms the rights of passengers caught out by flight delays and cancellations.

Transport

CCNI welcomes punctuality improvements but calls for better communication during service disruption

The Consumer Council is pleased to see improvements in punctuality across all services following today’s publication of Translink’s Charter Monitoring Results for Spring 2014.

Business

Annual Report and Accounts 2013 - 2014

Annual Report and Accounts for 2013 - 2014

Research Reports

Transport

Transport Services and the Transport Programme for People with Disabilities - 2014 Review

This research gathers views from passengers who used the Dial-A-Lift (DAL) service and other transport options provided by Rural Transport Partnerships in rural areas, and the views of the operators of the services.

Other

Transport

Integrated Transport Pilot Project: Travel Patterns & Transport Patterns in Cookstown and Dunganon

The Consumer Council conducted research to examine the attitudes towards public transport, and experiences of using public transport, amongst people living in the Dungannon and Cookstown area. The research was undertaken as part of the Department for Regional Development (DRD) Integrated Transport Pilot Project.

Other

Transport

At least 13 Reasons to Shop Around for Petrol and Diesel!

The Consumer Council is urging motorists across Northern Ireland to use its online price comparison table after weekly monitoring showed differences of up to 15p per litre for petrol and 13p per litre for diesel, depending on where people fill up.

Transport

CCNI Consultation Response on the Airports Commission Discussion Paper

Consumer Council Consultation Response on the Discussion Paper 06: Utilisation of the UK’s Existing Airport Capacity.

Consultations

Transport

CCNI Consultation Response on the CAA's Quality Standards

Consumer Council Consultation Response to the Civil Aviation Authority’s (CAA) consultation on the Quality Standards under Regulation EC1107/2006.

Consultations

Transport

CCNI Consultation Response to ATOL Standard 6

Consumer Council consultation response to the CAA Consultation on a Proposal to amend ATOL Standard Term 6 and Information on other amendments to the CAA’s Official Record Series 3.

Consultations

Transport

Flight delayed or cancelled because of extraordinary circumstances

Factsheet on flight delay or cancellation because of extraordinary circumstances.

Consumer Guides

Transport

Consumer Council Welcomes Proposal for Easier Comparison of Insurance Premiums

A proposal to make motor and home insurance renewal quotes easier for customers to compare has been welcomed by the Consumer Council.

Transport

Don’t let the cost of airport car parking eat into your holiday budget!

Consumer Council research has revealed that consumers can save up to 60 per cent by pre-booking on-site long stay airport car parking instead of paying at the gate. A saving of up to £52 is currently possible for a pre-booked stay of 14 days, meaning that passengers can have more money to spend at the other end of their flight or to pay for that extra suitcase.

Transport

Going on holiday? Make your pound ‘£’ travel further!

Never mind your toothbrush, don’t forget your travel money! That’s the message from the Consumer Council this summer as it warns against being a captive customer by waiting until you get to the airport or ferry terminal.

Business

Enquiries and Complaints Report 2013-14

The Enquiries and Complaints report 2013-14 provides an insight into our complaints handling work in what has been a very successful year for the Consumer Council, handling our largest ever volume of contacts with consumers and achieving the highest amount of redress for consumers in our 30 year history.

Research Reports

Business

Consumer Council Puts a Record £1/2million Back Into Consumers’ Pockets

Almost £500,000 has made its way back to consumers' pockets over the last year after they turned to the Consumer Council for help with their complaint.

Transport

Ferry Travel Podcast

Download our podcast on your ferry passenger rights

Other

Transport

Air Travel Podcast

Download our podcast on your air passenger rights.

Other

Transport

Up, Upload and Away! New Air Passenger Rights Podcast from the Consumer Council

Air passengers will be able to check their rights at the click of a button, thanks to a new Consumer Council podcast. Joining forces with Northern Ireland’s three airports, the Consumer Council will give demonstrations to summer travellers, so that they can assert those rights if anything goes wrong.

Transport

Access to Air Travel Factsheet

All airports and airlines in the European Union are required to provide assistance to passengers with a disability or reduced mobility.

Consumer Guides

Transport

Know Your Rights if Affected by French Air Strikes

With ongoing disruption to flights due to the French Air Traffic Control strike (24-30 June) the Consumer Council is reminding passengers of their rights if their flight is delayed or cancelled.

Transport

Insured to Travel?

Almost 50 per cent of consumers uninsured to travel.

Transport

Consumer Council Consultation Response to the Revised CCA Proposal on Information for PRM Passengers

Consumer Council Consultation Response to the Revised CCA Proposal on Information for PRM Passengers - Airlines and Airports

Consultations

Transport

Statement – Consumer Council reaction to 9-week suspension of United Airlines (Newark) flight

Statement – Consumer Council reaction to 9-week suspension of United Airlines (Newark) flight from Belfast International Airport.

Transport

Access to Air and Ferry Travel

Did you know that you are entitled to assistance if you have a disability or reduced mobility when travelling by air or ferry?

Energy

Active Ageing Strategy Consultation Response

Consumer Council consultation response to the Active Ageing Strategy.

Consultations

Transport

Travel Insurance Factsheet

Travel insurance provides protection against the impact of something going wrong when you are on holiday or travelling.

Consumer Guides

Energy

Forward Work Programme 2012-13 For Combined Energy, Water and Transport

The Consumer Council has a statutory duty to develop and consult on a Forward Work Programme for Water, Energy and Transport under the Water and Sewerage Services (NI) Order 2006, the Energy Order 2003 and the Transport Act (Northern Ireland) 2011 respect

Research Reports

Transport

CAA Strategic Plan 2011-16

CAA Strategic Plan 2011-16, Consumer Policy and Work Programme Safety Plan and Environment Programme

Consultations

Transport

Consultation on proposal for the bus and coach passengers’ rights and obligation

The Consumer Council welcomes the opportunity to respond to this consultation and is committed to working with the Department for Regional Development (DRD), the Department of the Environment (DOE), and the Department for Enterprise, Trade and Investment (DETI) concerning the implementation of Regulation (EU) No 181/2011 (the Regulation).

Consultations

Transport

Heading away this Easter? Know your passenger rights!

The Consumer Council is encouraging all consumers to know their passenger rights if travelling by air or sea this Easter.

Business

Updated Consumer Council Website Goes Live

Making information consumers want clearer and easier to access has been the key aim of the new updated Consumer Council website, which has gone live.

Transport

Translink must improve the punctuality of bus services

The Consumer Council is calling on Translink to make good on its commitment to operate public transport services that arrive on time.

Transport

Taxi Accessibility Regulations

The Consumer Council recognises the important role that taxis play in providing transport and we have been involved in the review of the taxi industry since 2002. We support the objectives of the Taxis Act to raise service standards within the industry, deter unlicensed taxiing and to improve consumer protection, safety and accessibility.

Consultations

Energy

Consumer Pages

A handy guide to the numbers you may need.

Consumer Guides

Transport

Proposal for the Public Passenger Transport Regulations

The Consumer Council welcomes the opportunity to respond to this consultation and are committed to continuing to work with the Department for Regional Development (DRD) and all relevant stakeholders in the pursuit of a public transport service that meets the needs of consumers.

Consultations

Transport

Review of Home to School Transport

The Consumer Council welcomes the opportunity to respond to this consultation and is committed to working with the Department of Education and all relevant stakeholders to ensure that home to school transport is not only fit for purpose, but that the resources used for the provision of these services are considered in the planning of wider public transport services to ensure the needs of Northern Ireland consumers are met most effectively and efficiently.

Business

Air and Fuel Duty - Time for a Change - Opinion Piece Aodhan O'Donnell, Interim Chief Executive

The recent Budget revealed measures that will bring changes for Northern Ireland consumers across a range of issues including the price of a pint, pensions, savings limits and tax allowances.

Transport

EU Regulation Concerning the Rights of Passengers in Bus and Coach Transport

The Consumer Council welcomes the opportunity to respond to this consultation and is committed to working with the Department of the Environment (DOE), the Department for Regional Development (DRD), and the Department for Enterprise, Trade and Investment (DETI) concerning the implementation of Regulation (EU) No 181/2011 (the Regulation).

Consultations

Consumer Skills

Annual Report and Accounts 2012 - 2013

Consumer Council Annual Report and Accounts 2012 - 2013

Research Reports

Cost of Living

Consumer Concerns - Cost of Living Brief

Research on consumers' views on the cost of living.

Other

Transport

Make the most of mid-term break ~ have a look at the Consumer Council’s Additional Airline Charges

February brings with it a three word tonic; mid-term break! Those lucky enough to have a few days off, may well decide to hot foot it to the nearest airport on the first flight out of NI for a change of scene. However, these days, booking a flight can present a dizzying array of options in terms of the additional extras you may need to choose before you’ve even set foot on the plane. These can also often bump up the cost of flights.

Water

Opinion – Rick Hill, Chair of the Consumer Council on Future Consumer Representation Arrangements in

The Department of Enterprise, Trade and Investment (DETI) consultation on the future of consumer representation in Northern Ireland has now closed and as readers will expect, the Consumer Council has submitted an in depth response. However, what has been really encouraging is that so many others took time to set out their reasons why consumer representation in Northern Ireland should be strengthened - not diminished or dismantled.

Transport

Make the most of mid-term break - have a look at the Consumer Council's Additional Airline Charges g

February brings with it a three word tonic; mid-term break! Those lucky enough to have a few days off, may well decide to hot foot it to the nearest airport on the first flight out of NI for a change of scene. However, these days, booking a flight can present a dizzying array of options in terms of the additional extras you may need to choose before you’ve even set foot on the plane. These can also often bump up the cost of flights.

Transport

It pays to pre-book for airport car parking says Consumer Council

The Consumer Council is encouraging passengers travelling from Northern Ireland Airports to pre-book their airport car-parking when heading away on business or holiday this year.

Transport

Flight Disruption Caused By Severe Weather' fact sheet

If your flight is disrupted because of weather, your airline is required by European law to inform you of your rights.

Other

Energy

Consultation On Future Of Consumer Council Deadline Approaching

The Consumer Council is reminding the public that the deadline for the consultation on its future is Friday 17 January. It is encouraging consumers to make their voice heard if they wish to see the organisation remain in place.

Water

Consumer Council Invites Views on Next Year’s Work Plans

The Consumer Council has published details of how it plans to represent consumers in energy, water and transport issues from April 2014 to March 2015 and is now inviting views from interested parties by 21 March 2014.

Transport

Plain Sailing 2013 audio file

Download Plain Sailing audio file - your rights in instances of ferry service delays and cancellations - to your smart phone or tablet device.

Other

Transport

Plane Facts 2013 - audio file

Download Plane Facts - your essential guide to air travel audio file - to your smart phone or tablet device.

Other

Water

Consumer Council Draft Forward Work Programme 2014-15

Combined Energy, Water and Transport
Forward Work Programme
1 April 2014 to 31 March 2015

Research Reports

Energy

Got a Complaint

The Consumer Council handles complaints about buses, trains, planes, ferries, natural gas, electricity, coal and water.

Consumer Guides

Transport

Car Insurance, Petrol Prices and Parking Charges - NI motorists are facing pressure from all angles,

The Consumer Council is urging motorists to shop around for their car insurance, use its petrol and diesel price comparison tool, and take up some of the money saving deals others like Translink are offering in the run up to Christmas.

Water

‘Weather the Winter’ with the Consumer Council’s Tips and Advice

Do you know what to do or who to call if bad weather disrupts your travel plans, causes a sudden power cut, or results in your pipes freezing or bursting? The Consumer Council provides the answers, together with other seasonal tips and advice, in its ‘Weather the Winter’ leaflet.

Consumer Skills

Air Traffic Control glitch - factsheet on consumers' rights

Information for passengers following travel disruption at the weekend (7/8 Dec) caused by air traffic control internal phone systems glitch.

Consumer Guides

Transport

Derry Couple Celebrates €800 Flight Delay Compensation Thanks To The Consumer Council

Christmas has come early for Joseph Callan and his wife Marjorie from Derry who endured a seven hour flight delay at Belfast International Airport earlier this year.

Energy

CMA Response

Consultations

Transport

Sunshine after the Pain - Consumer Council secures €3200 compensation for family following flight de

The Consumer Council has helped a Portadown family of eight achieve compensation after their holiday ended on a sour note in 2009! After attempting to claim compensation over the last four years, the family approached the Consumer Council during the summer and had their case resolved within six weeks.

Transport

Access to Ferry Travel audio file

Download Access to Ferry Travel audio file - a guide for passengers with a disability and less mobile passengers - to your smart phone or tablet device

Other

Transport

Access to Air 2013 - audio file

Download Access to Air audio file - a guide for passengers with a disability and less mobile passengers - to your smart phone or tablet device.

Other

Transport

Access to Air Travel - Easy Read

Easy read version for passengers with a learning disability.

Other

Business

Consumers Across Northern Ireland Make Your Voice Heard!

The Consumer Council has encouraged people living in Northern Ireland to make their voice heard in the ongoing public consultation on its future.

Personal Finances

Lisburn - More Power To Your Pocket!

Shopping around, switching supplier and shopping safely online are just some of the money-saving strategies to be discussed at a free Consumer Council workshop in Lisburn on Friday 13 December.

Transport

Consumer Council Welcomes Westminster Debate on Air Passenger Duty

The Consumer Council has welcomed the efforts of Northern Ireland MPs to raise the unfairness of Air Passenger Duty (APD) during a Westminster debate today (23 October).

Transport

Air Passenger Duty - Opinion Piece – Aodhan O’Donnell, Interim Chief Executive, the Consumer Council

The Republic of Ireland Air Travel Tax (ATT) has been charged at only €3 per passenger since March 2011 and the Government in the Republic has just announced that it will remove the tax altogether in April 2014.

Transport

Translink needs to address communication issues states Consumer Council

The Consumer Council is calling on Translink to address the way it communicates with passengers and assists them when there are delays and cancellations following today’s publication of Translink’s Charter Monitoring Results for Spring 2013.

Transport

Flight Disruption Caused By Strike Action- Your Rights

If your flight is disrupted because of strike action, your airline is required by European law to inform you of your rights. Our factsheet sets out what your rights and responsibilities are when your flight is cancelled or delayed because of strike action.

Other

Transport

Consumer Council reminds consumers of their air passenger rights

The Consumer Council is reminding all air passengers that they may be entitled to compensation if their flight is delayed or cancelled.

Transport

Brush Up On Your Air and Sea Passenger Rights Knowledge

The Consumer Council is calling all advice and community workers to brush up on their knowledge on the rights of passengers when travelling by air and sea. The Consumer Council is delivering a free seminar on air and sea passenger rights in the Canal Court Hotel, Newry on Friday, 20 September at 10.00am – 12:30pm.

Transport

Statement From Scott Kennerley, Head Of Policy (transport) At The Consumer Council Regarding Hm Trea

The Consumer Council welcomes HM Treasury’s intention to seek permission from the European Commission to extend the rural fuel rebate scheme to remote and rural parts of the UK including Northern Ireland.

Transport

Better information about UK aviation

The Consumer Council welcomes the new duties conveyed upon the Civil Aviation Authority by the Civil Aviation Act. To be able to make informed travel choices consumers need more information than simply the price of their flight; they need to be able to access information about the services and facilities available and information about the environmental performance of their airline and airports.

Water

It Pays To Complain - £300,000 Back in Consumers’ Pockets

In the doom and gloom of the recession it’s not often people try to give us money. However, that is what the Consumer Council has done, helping to put £300,000 back into the pockets of 278 consumers, who went to the organisation last year with a complaint about energy, transport or water.

Water

Enquiries and Complaints Report 2012-13

Our Enquiries and Complaints Report for 2012–2013 provides an insight into real issues experienced by Northern Ireland consumers and demonstrates how complaining can make a difference when service delivery falls below expectations.

Research Reports

Transport

Carrier Bag Levy – Price Threshold

The current consultation document outlines the Department’s intention to increase the levy on single use carrier bags to 10 pence. The paper also proposes that any reusable bag sold for less than 40 pence will also be subject to the levy.

Consultations

Transport

Don’t Leave Home This Summer Without The Consumer Council’s Free Essential Travel Guides.

The Consumer Council has urged summer holiday-makers to pack a copy of its ‘Plane Facts’ or ‘Plain Sailing’ guides, as part of a campaign to raise awareness of passengers’ rights. We also want to hear from any passengers who experience problems when travelling by plane or ferry.

Transport

Airports Commission Discussion Paper 04: Airport Operational Models

Given Northern Ireland’s geographic location, the region’s passengers are dependent on air travel to access GB destinations and further afield. The Northern Ireland’s air links, both international and domestic make an important contribution to the region’s economic growth and social well-being, supporting trade and inward investment and facilitating tourism.

Consultations

Transport

Flight Disruption - Your Rights

If your flight is delayed or cancelled or if you are denied boarding because your airline has overbooked the flight, the airline is required by European law to inform you of your rights.

Other

Transport

Developing Customer Focused Key Performance Indicators for Translink, June 2013

This paper provides the Consumer Council‟s view of the need for the development of passenger focused key performance indicators which will form part of the forthcoming contract between Translink and the Department for Regional Development (DRD).

Research Reports

Transport

Consumer Council Set To Take Part In Carers Week Event In Enniskillen

Enniskillen consumers will have the opportunity to speak directly to the Consumer Council when it attends a Carers Week event in the Killyhevlin hotel Enniskillen on Tuesday 11 June.

Transport

Flight Disruption Caused By Runway Closure - Your Rights

If your flight is disrupted because of runway closure, your airline is required by European law to inform you of your rights.

Other

Transport

CAA consultations on Economic Regulation at Gatwick, Heathrow, and Stansted Airports

The Consumer Council welcomes the opportunity to respond to the CAA’s consultations on Economic Regulation at Gatwick, Heathrow and Stansted airports from April 2014.

Consultations

Transport

Introduction Of Single Tier Taxi Licensing

The Consumer Council welcomes the opportunity to respond to the Department of the Environment (DoE) consultation on Single Tier Taxi Licensing.

Research Reports

Personal Finances

Insured to Travel?

A report into Northern Ireland consumers’ views on travel insurance

Research Reports

Transport

Report Finds a Fifth of Respondents Miss a Health Appointment Due to Transport Issues

A fifth of people surveyed had missed an appointment and almost a quarter have cancelled an appointment due to issues with transport, according to a report published today by the Consumer Council and Patient and Client Council.

Transport

Transport Issues In Accessing Health and Social Care Services Report

A partnership project by the Patient and Client Council and the Consumer Council.

Research Reports

Transport

Bus and Rail Fares Increase But Incomes Have Not

Increasing public transport fares will be an added burden to people already struggling to make ends meet, the Consumer Council said today, following Translink’s announcement that bus fares will increase on average by three per cent and rail by five per cent.

Transport

Enterprise, Trade and Investment Committee Considers Brief on Supermarket Fuel Pricing

The Consumer Council has provided information to the Committee for Enterprise, Trade and Investment (ETI) on supermarket fuel pricing.

Transport

Disruption to Jet2 Flights - factsheet

Jet2 flights from Belfast International Airport have been disrupted due to the airline’s decision to temporarily suspend operations from the airport.

Other

Transport

Future railways investment consultation

The Consumer Council recognises the important role that rail travel plays in the
overall public transport network.

Consultations

Transport

DON’T FORGET TO PACK YOUR ESSENTIAL GUIDE TO AIR AND FERRY TRAVEL THIS HOLIDAY SEASON

The Consumer Council has today launched a new collection of transport guides aimed at equipping air and ferry passengers with information on their rights and responsibilities when they travel. It is urging anyone taking a flight or ferry journey this holiday season to pick up one or all of their guides:
•Plane Facts - Your essential Guide to Air Travel,
•Access to Air (for passengers with a disability or reduced mobility)
•Access to Air – Easy Read (for those with a learning disability),

Transport

Consumer Council calls for Metro improvements as customer ratings fall again

The Consumer Council has called for action to improve Metro services, following its third consecutive drop in customer ratings.

Energy

Draft Forward Work Programme 2013-14 - Energy, Water, Transport

Draft Forward Work Programme for Energy, Water and Transport 1 April 2013 to 31 March 2014.

Research Reports

Transport

Consumer Council calls on supermarkets to end local fuel pricing following OFT Report

The Consumer Council has called on the large supermarkets in NI to end local fuel pricing in NI following the publication of an Office of Fair Trading (OFT) report on the UK road fuel sector.

Transport

Consumer Council response to the Review of the Urban Door-2-Door Scheme

The Consumer Council recognises the important role that Door-2-Door transport plays in the lives of those who need to use the service.

Research Reports

Transport

Passengers with a disability and less mobile passengers - your rights when travelling by ferry

The rights explained in this factsheet apply to people travelling on passenger ferry services operating to, from or within European Union countries. However, the rights do not apply to some smaller ferry services.

Consumer Guides

Transport

Consumer Council welcomes new regulation for ferry passengers

The Consumer Council welcomes the European Maritime Passenger Rights Regulation, which come in to effect from today (Tuesday 18th December), benefiting ferry passengers across Europe.

Transport

Consumer Council launches Air Passenger Rights Survey Report

The Consumer Council has today (Thursday 6 December) launched its report examining consumers awareness of the rights of passengers with a disability or reduced mobility when travelling by air.

Transport

Air Passenger Rights Survey Report

An examination of consumers’ awareness of the rights of passengers with a disability or reduced mobility when travelling by air.

Research Reports

Transport

Slight Relief for Northern Ireland Motorists

The Consumer Council welcomes the Treasury’s scrapping of the 3ppl increase in fuel duty proposed for January 2013 as the right decision but states more needs to be done.

Transport

CONSUMER COUNCIL WELCOMES NI AFFAIRS COMMITTEE REPORT ON NI TRANSPORT STRATEGY

The Northern Ireland Affairs Committee (the Committee) has today (Friday, 30 November 2012) published its report, ‘An Air Transport Strategy for Northern Ireland’ after hearing evidence from a range of stakeholders including the Consumer Council.

Transport

DfT Draft Aviation Policy Framework

The Consumer Council supports the Department for Transport (the Department) in its key objective of ensuring that the UK’s air links continue to make it one of the best connected countries in the world.

Research Reports

Transport

Hurricane Sandy Flight Disruption - Your Rights

The Consumer Council has set out what your rights are if your flight is cancelled or delayed.

Other

Transport

Consumer Council welcomes the Court of Justice of the European Union ruling concerning compensation

The Consumer Council welcomes the Court of Justice of the European Union ruling, which entitles passengers who have had their flights delayed by three hours or more to compensation, where the cause of the delay has been within the control of the airline1.

Transport

Consultation on the implementation of EU Regulation 1177/2010 concerning the rights of passengers wh

The Consumer Council agrees with the proposed approach for handling passenger complaints outlined in the consultation document.

Consultations

Transport

Flight Disruption Caused By Airport Closure – Your Rights

If your flight is disrupted because of airport closure, your airline is required by European law1 to inform you of your rights.

Other

Transport

Enabling Effective Consumer Engagement in Public Transport Planning

Government policy aims to make public transport people’s first choice, not last
resort.

Research Reports

Transport

Consumer Council Brief on the Office of Fair Trading Call for Information on the UK Petrol and Diese

The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland (NI) consumers. Our aim is to make the consumer voice heard and make it count.

Other

Transport

ATOL Certificate Factsheet

From 1 October 2012, anyone who books an ATOL protected holiday or flight must be supplied with an ATOL Certificate. The ATOL Certificate is a standardised document which makes it clear how the trip is protected and who it is protected by.

Other

Transport

Severe Weather Travel Disruption

Flights and Sailings can sometimes experience disruption due to bad weather, therefore you should always check the status of your flight or sailing before leaving for the airport or ferry terminal.

Other

Transport

Consultation Response: Taxis in Bus Lanes

The Consumer Council recognises the important role that taxis play in providing transport and has been involved in the review of the taxi industry since 2002, which lead to the development of the Taxis Act (Northern Ireland) 2008. We strongly support the

Consultations

Transport

Taxis in Bus Lanes

The Consumer Council recognises the important role that taxis play in providing transport and has been involved in the review of the taxi industry since 2002, which lead to the development of the Taxis Act (Northern Ireland) 2008. We strongly support t

Research Reports

Transport

A Strategy to Improve the Lives of Disabled People 2012-2015.

The Consumer Council welcomes the opportunity to respond to this consultation. The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland (NI) consumers. Our aim is to make the consumer voic

Research Reports

Transport

Barriers to Complaining

Research Objectives.
The objectives of the research were to determine:
• The willingness of plane, ferry, bus and train passengers to make a complaint when they receive poor service when travelling;
• The barriers passengers face to making a complaint

Other

Business

Complaints & Enquiries Report 2011 - 2012

Welcome to the Consumer Council Annual Enquiries and
Complaints Report for 2011-2012. We previously published
two reports Complain, Campaign and Gain: Championing
Consumers spanning 2006-2009 and 2009-2011
respectively. This report will now be produce

Research Reports

Transport

Derry Rail Line Closure Factsheet

There will be a complete closure of the railway line between Derry~Londonderry and Coleraine from Sunday 29 July until April 2013 to allow for a full relay of the track.

Other

Transport

Aer Lingus Factsheet - July 2012

Factsheet for those affected by the Aer Lingus move from Belfast International Airport to Belfast City Airport.

Other

Transport

Consumer Council Issues Findings of Passenger Rights Day Survey Ahead of EU Air Passenger Rights Da

In preparation for EU Air Passenger Rights Day, the Consumer Council conducted an online survey to examine consumers’ awareness of the rights of passengers with a disability or reduced mobility when travelling by air.

Energy

Combined Energy, Water and Transport Forward Work Programme

This Forward Work Programme covers the second year of the Consumer Council’s Corporate Plan for 2011/15 and has been developed from our ongoing engagement with consumers through activities such as workshops,focus groups, research and complaints.

Research Reports

Transport

Airport Car Parking Factsheet

The era of low cost airlines has changed the way we travel. However, the full cost of flying can be difficult to calculate because of the additional charges imposed by airlines. The cost of airport car parking can also add to the cost of travel. To help y

Other

Transport

Travelling with Ryanair this weekend? Check in early advises the Consumer Council.

Ryanair is to close its website for ‘upgrade maintenance’ from 4pm on Friday 18 May to 12pm on Sunday 20 May. This means any passengers travelling this weekend must check in online before 4pm on Friday 18 May to avoid paying exorbitant check in fees at the airport. The airline says it has contacted all passengers who are affected.

Transport

Flybe withdraws its Bristol route from George Best Belfast City Airport

Flybe has announced its intention to withdraw its George Best Belfast City Airport (GBBCA) to Bristol Airport service from 10 June 2012.

Transport

Factsheet - withdrawal of bmibaby services from George Best Belfast City Airport

bmibaby was recently sold to International Airlines Group (IAG) as part of IAG’s takeover of BMI. bmibaby has announced it will cease to operate flights from George Best Belfast City Aiport from 11 June 2012.

Transport

British Airways have serious questions to answer on bmibaby withdrawal

The new owners of BMI, British Airways parent company IAG have some very serious questions to answer regarding the bmibaby closure in Northern Ireland on the 11th of June 2012 according to the Consumer Council.

Transport

BMI baby must act fast to help passengers booked on flights

The Consumer Council is calling on BMI Baby to contact all passengers as a matter of urgency following the news that the airline will pull out of Northern Ireland on the 11th of June 2012.

Transport

Withdrawal of bmibaby Services from George Best Belfast City Airport Factsheet

bmibaby was recently sold to International Airlines Group (IAG) as part of IAG’s takeover of BMI. bmibaby has announced it will cease to operate flights from George Best Belfast City Aiport from 11 June 2012.

Transport

Consumers are set to benefit from increased protection as reforms to the ATOL scheme come into force

As of Monday 30 April, holidaymakers are set to enjoy increased protection of their holiday as reforms to the Air Travel Organiser’s License (ATOL) scheme come into effect. Flights sold in conjunction with overseas accommodation and/or car hire, known as “Flight-Plus”, are now protected by ATOL. It does not matter if the booking was made on the high street, over the phone, or via the internet. Flight-Plus provides the following protection:

Transport

Cost of using public transport to rise as Translink increases fares

Translink’s announcement to increase its current fare levels will come as a blow to Northern Ireland consumers who have had to endure rising costs for food, energy and petrol and diesel.

Transport

Consumer Council says improving access to information and knowledge of cheaper ticketing options is

Improving the quality and speed with which passengers can access information from the Translink call centre and website, along with improving the uptake of cheaper ticket options should be the focus for Translink, according to the Consumer Council. The comments follow today’s publication of Translink’s latest Charter Monitoring Results for Autumn 2011 .

Transport

Get the Consumer Council’s Strike Factsheet if You’re Flying to or From Spain Today

The Consumer Council has urged any passengers due to travel to or from Spain today to contact their airline before leaving for the airport. It has also produced a factsheet to help passengers understand their rights if travel plans are disrupted. Copies are available by contacting the Consumer Council on 0800 121 6022, by emailing info@consumercouncil.org.uk or via www.consumercouncil.org.uk/publications, facebook or twitter.

Transport

A Consumer Council briefing review of Northern Ireland petrol and diesel prices

This paper provides an update on petrol and diesel prices since our previous brief in December 2010.
It details how petrol and diesel prices have changed, what actions government has undertaken and what actions we believe need to be taken to alleviate th

Other

Energy

Consumer Council Issues Energy and Travel Advice For Severe Weather

With the continuing severe weather across Northern Ireland the Consumer Council is reminding people of the practical steps they can take if their electricity goes off or if their travel is cancelled.

Transport

Consumer Council launches new report examining ferry travel for Northern Ireland passengers.

The Consumer Council has today launched its report examining the perceptions and experiences of ferry passengers in Northern Ireland (NI). The report contains recommendations that are aimed at improving value for money for passengers, making sure passengers with a disability or reduced mobility are able to access ferry services and ensuring all passengers are made aware of their rights under new legislation which comes into force next year.

Transport

Ferry Report

Research Reports

Transport

RYANAIR PENALISES TRAVELLERS AT BUSIEST TIMES OF THE YEAR, SAYS CONSUMER COUNCIL

As Ryanair announces an increase in baggage charges for travel next year, the Consumer Council is providing clear advice that passengers should pre-book baggage, ensure their baggage isn’t over the weight limit and should not forget to take their boarding pass with them before they leave home.

Transport

TRAVEL ADVICE IN BAD WEATHER

Severe weather in Northern Ireland has caused travel cancellations and disruption to some Irish Sea Ferry services.

Transport

Air Passenger Duty increase is disappointing news for Northern Ireland passengers says Consumer Coun

The Consumer Council has said that today’s announcement by HM Treasury that Air Passenger Duty (APD) is to increase[1] is bitterly disappointing news and further highlights the need for speedy devolution of this issue.

Transport

Travelling By Air? – Know Your Disability Rights

Ahead of the busy Christmas period, the Consumer Council has launched a campaign to increase awareness of passengers’ rights when travelling by air, if they have a disability or reduced mobility. The Council is distributing copies of its ‘Access to Air Travel’ guide to various organisations throughout Northern Ireland, including doctors’ surgeries and disability specialist groups.

Transport

Know Your Flight Rights Ahead of Wednesday’s Strike, Advises Consumer Council

Ahead of Wednesday’s strike which could have an impact on NI passengers travelling through Heathrow, the Consumer Council has prepared a fact sheet outlining the rights and entitlements of those affected.

Transport

Consumer Council, YouthAction NI and Translink Project Secures a NICCY Partnership Award

A special project which saw young people act out their views on public transport in the form of a play at Stormont has secured a top award for the Consumer Council, YouthAction NI and Translink.

Transport

Heathrow Airport fog disruption

Advice for passengers affected by fog disruption at Heathrow Airport.

Other

Transport

Better regulation for aviation security

Consumer council for Northern Ireland response to Department for Transport better regulation for aviation security consultation
The Consumer Council welcomes the opportunity to respond to this consultation

Research Reports

Transport

Flybe Passengers Need Refund Assistance Immediately, Says Consumer Council

The Consumer Council has said flybe’s decision to withdraw flights from Belfast to Liverpool and Belfast to Doncaster from 30 October gives very short notice to passengers who will now have to make other arrangements. It has called flybe to be proactive in contacting passengers and arranging a refund.

Transport

Air Passenger Duty reduction is welcome says Consumer Council but further action is necessary for No

The Consumer Council has today (27 September) welcomed the news from HM Treasury that Air Passenger Duty (APD) for long haul flights departing from Northern Ireland (NI) is to be reduced. However further action is necessary to ensure the disadvantage NI domestic passengers face is removed altogether. Today’s announcement means that a passenger on a flight to North America will pay APD of £12, instead of £60. In addition, HM Treasury has announced that the responsibility for setting the level of APD will be devolved to the Northern Ireland Executive.

Transport

Attracting Non-Users Of Public Transport and Improving the Translink Call Centre Should Now Be Prior

Converting ‘non-users’ and improving the performance of Translink’s Call Centre should now be priorities, according to the Consumer Council. The comments follow today’s publication of Translink’s Spring Charter Monitoring Results .

Transport

Consumer Council Response to DoE- Wedding and Courtesy Transport

Thank you for providing the Consumer Council with a copy of the above consultation,
which we recognise is aimed at people involved in the Wedding and Courtesy Transport
industry in NI.
The Consumer Council has no objections to the proposal within the c

Research Reports

Transport

Consumer Council for Northern Ireland response to DfT Consultation on ATOL reform

The Consumer Council for Northern Ireland (CCNI) welcomes the opportunity
to respond to the Department for Transport consultation on ATOL reform.

Research Reports

Transport

Consumer Council welcomes the opening of Carrickfergus Train Station Park and Ride

The Consumer Council has welcomed the official opening of the newly extended Carrickfergus Train Station Park and Ride.

Transport

Consumer Council advises passengers to find out if changes to Metro bus services affect them

The Consumer Council has encouraged bus passengers in Belfast to find out if two key changes to Metro services from 1 September will affect them. In some cases bus stops are changing location, while in others the frequency of services and number of stops are changing.

Transport

Holidays 4 U Tour Operator Collapses – Consumer

Brighton-based Holidays 4 U, which also traded as Aegean Flights has today gone into administration. The company sold packages and flights to Turkey with flights operating from a number of UK airports including Belfast International.

Water

The A-Z Consumer Advice Handbook – all you need to know to be a savvy consumer

Whether it’s finding out how to shop safely online, return faulty goods or find information about debt advice – the Consumer Council’s A-Z Consumer Advice Handbook (the A-Z) is all you need to become a savvy consumer. This handbook, now in its second edition was launched today (20 July 2011) by the Consumer Council in partnership with Trading Standards Service.

Transport

Consumer Council airline charges table lets passengers see the true price of their flight before the

The Consumer Council is warning consumers to be aware of the additional charges imposed by airlines and to take advantage of its airline charges table before booking a flight. The Consumer Council’s charges table allows passengers to compare what different airlines charge for services including priority boarding, advance seat selection, check-in baggage and credit card payment fees.

Transport

Consumer Council welcomes Westminster Committee statement “there is only one solution” – abolish Air

The Consumer Council today (8 July) welcomes the Westminster Northern Ireland Affairs Committee’s (NIAC) recommendation that Air Passenger Duty (APD) should be abolished for flights to and from Northern Ireland.

Transport

Consumer Council welcomes opportunity to present evidence to Northern Ireland Affairs Committee inqu

The Consumer Council brought the voice of consumers to the Northern Ireland Affairs Committee (NIAC) in Westminster today

Transport

The Consumer Council launches the young people’s guide to public transport

The Consumer Council, along with YouthAction NI and Translink, have produced an informative guide to public transport for young people which shows how they can save on the cost of public transport.

Transport

No let up in the rising cost of motoring for Northern Ireland drivers

Reports that the cost of motoring continues to escalate will come as no shock to Northern Ireland (NI) consumers, who face some of the highest fuel costs along with the highest cost for insurance anywhere in the UK.

Transport

Relief for public transport passengers as Translink holds fares

Translink’s announcement to hold its current fare levels will come as a relief to Northern Ireland consumers who have had to endure cost of living increases during 2011, but improvements are needed to encourage people onto public transport.

Transport

Consumer Council welcomes Northern Ireland Affairs Committee inquiry into Air Passenger Duty

The Northern Ireland Affairs Committee has announced its intention to conduct an inquiry into the issue of Air Passenger Duty (APD) and how this impacts on Northern Ireland (NI) consumers. A review of APD is currently out for consultation by HM Treasury(1).

Transport

AIR PASSENGERS: KNOW YOUR RIGHTS ABOUT INDUSTRIAL ACTION

The Consumer Council has issued an Industrial Action factsheet for air passengers who could be affected by Aer Lingus industrial action due to commence tomorrow (Tuesday, 7 June 2011).

Transport

Air Travel Disruption

As of today’s date (24 May), the current volcanic eruption in Iceland looks like it will cause some disruption to UK and European air travel. So far flights from Northern Ireland airports to Scotland and Dublin have been affected. The Consumer Council advises passengers to contact their airline before travelling. A list of airline website addresses and contact numbers is available at www.consumercouncil.org.uk.

Transport

Air Travel Disruption - Know Your Rights

As of today’s date (23 May), the current volcanic eruption in Iceland looks like it will cause significantly less disruption to UK and European air travel than last year – however, with unsettled weather patterns across Northern Ireland and the UK, this could change at short notice.

Transport

Don’t be left out of pocket following flight disruption

Passengers travelling on yesterday’s Aer Lingus flight (EI072) from Belfast to Faro that was diverted to Lisbon can claim expenses from the airline for their additional travel costs.

Transport

Irish Air Travel Tax removal highlights the need for NI Executive action on Air Passenger Duty

The Irish Government has confirmed in its Jobs Initiative Strategy it intends to remove the €3 Air Travel Tax (ATT) if airlines increase passenger numbers travelling through Republic of Ireland (ROI) airports. In contrast to ROI, passengers travelling from Northern Ireland’s (NI) airports are required to pay UK Government Air Passenger Duty (APD) at a rate of £12 for domestic and European flights and £60 for travel to destinations including the USA.

Transport

Consumer Council slams latest booking fee increase by Easyjet

Consumer Council says Easyjet’s announcement of an increase in its booking fees for credit and debit card payments shows a clear disregard for passengers - at a time when the Office of Fair Trading (OFT) is investigating airline charging practices. The recent hikes have seen the cost of credit card charges rise to a minimum of £12.95 per booking, up from £10.45 and debit cards £8, up from £5.50.

Energy

One pence reduction in fuel duty hasn’t fully filtered through to motorists in Northern Ireland

Consumer Council monitoring of local fuel prices just before and after the Budget (23 March) show that the reduction in fuel duty by one pence has not fully filtered through to the price motorists pay at the pumps. In the week after the Budget, figures show that the average price across NI for unleaded fell by 0.75 pence per litre (ppl) and for diesel 0.5ppl.

Transport

Ryanair must be upfront with new charge says Consumer Council

Commenting on the forthcoming two euro fare hike by Ryanair , Andy McClenaghan, Senior Consumer Affairs Officer at the Consumer Council said: “Under European Union (EU) law , when a flight is delayed or cancelled all airlines have a responsibility to ensure passengers are provided with meals, refreshments and overnight accommodation if necessary. In some cases, passengers are also entitled to compensation if their flight is cancelled.

Transport

Make sure you get the assistance you need at the airport says the Consumer Council

Commenting on the recent Which? Travel report - which looked at how disabled passengers and passengers with reduced mobility are treated at airports – Aodhan O’Donnell of the Consumer Council said: “This report highlights that passengers with a disability or reduced mobility are, at times, not receiving the level of service they are entitled to.

Transport

Independent monitoring shows Translink are failing to deliver the service passengers expect

Responding to the results of Translink’s Charter Monitoring survey for Autumn 2010 (released today 24 March 2011), Ryan Simpson, Senior Consumer Affairs Officer at the Consumer Council says: “These latest results show poor performance and falling levels of passenger satisfaction across all Translink bus and rail services. In addition, passenger numbers continue to drop on Ulsterbus and Metro services , whilst only marginally increased on NI Railways year on year.”

Transport

Consumer Council urges UK Government to reduce Air Passenger Duty

The Consumer Council has called on the UK Government to reduce Air Passenger Duty (APD) for flights departing from Northern Ireland (NI). The Consumer Council is concerned that the difference between APD and the Republic of Ireland Air Travel Tax (ATT) is undermining the Northern Ireland aviation sector. Currently, Air Travel Tax (ATT) from the Republic of Ireland is €3 to all destinations, whereas in the UK APD ranges from £12 to £85 depending on the distance of the flight.

Transport

Consumer Council calls on Government to do more for motorists as the motion to reverse VAT on petrol

The Consumer Council says that the decision not to support a motion to reduce the VAT on petrol and diesel is unwelcome news for Northern Ireland drivers. This is at odds with the commitment from Government to share the burden of high fuel costs with consumers.

Transport

As a litre of diesel averages £1.33 across Northern Ireland, the Consumer Council calls for ‘fuel st

The Consumer Council is urging the Government to consider the introduction of a fuel price stabiliser in Northern Ireland now that a litre of diesel is on average £1.33 across the region. With duty and VAT contributing almost two thirds to the price charged at the pump, the introduction of a fuel price stabiliser could help cushion motorists from the continuing rise in petrol and diesel - especially at a time where the Middle Eastern oil markets are volatile.

Transport

Heathrow’s ‘Departing Passenger Charge’ increase unfair for Northern Ireland passengers.

The Consumer Council is deeply concerned that the forthcoming increase in the Departing Passenger Charge (DPC) proposed by Heathrow will disadvantage passengers travelling between Heathrow and Northern Ireland (NI) airports.

Consumer Skills

EU Car Insurance ruling a double blow for NI motorists

The Consumer Council believes that the European Court of Justice ruling - which means that insurers cannot charge different premiums to men and women - has the potential to adversely affect the premiums paid by younger female drivers, in particular.

Transport

Young people voice their views on transport matters

The Consumer Council and YouthAction N.I. have come together to give young people an opportunity to tell the Northern Ireland Assembly Committee for Regional Development their views on public transport. Participating in a special event at Parliament Buildings on 12 January, young people from YouthAction’s Community Leadership Programme will present their findings from research conducted amongst their peers.

Transport

Transport Matters

Other

Energy

GOVERNMENT MUST DO MORE TO ‘SHARE’ THE RISING COST OF FUEL, SAYS CONSUMER COUNCIL

As unleaded nears £1.30 a litre(1) and diesel is already over £1.30 a litre in many areas, the Consumer Council has reiterated its call for consultation on the possible introduction of a ‘Fuel Price Stabiliser'(2) to cushion future petrol prices against large shifts in the price of oil – as committed to in the Conservative election campaign.

Transport

BLEAK NEW YEAR FOR MOTORISTS AS FUEL PRICES SET TO INCREASE

The start of 2011 will be bleak for Northern Ireland motorists as the impact of added fuel duty tax and rising VAT affects the price of fuel . These increases could see motorists paying 125ppl for petrol and 129ppl for diesel. The warning was issued today (22 December 2010) by the Consumer Council as it publishes its latest ‘Review of Petrol and Diesel Prices’. The report shows that we are now paying £6.89 more for petrol and £8.08 for diesel compared to the same time last year.

Water

HOUSEHOLDERS AND TRAVELLERS - BE PREPARED FOR DISRUPTION

With another severe weather warning issued for today(a)(16 December), householders and travellers can expect some disruption to their electricity and water supply or their travel plans over the next few days. The Consumer Council is re-issuing a series of up-to-date factsheets offering advice on how to prepare in advance for frozen water pipes and flooding, black outs and travel disruption.

Consumer Skills

Consumer Council event addresses the Price of Being Poor

The stark reality that poorer people pay more for everyday essentials will be
highlighted today at a Consumer Council led event. Around 50 organisations from
the private and public sectors will meet at Clifton House – the Poor House - to
agree key actions and changes that will make a difference to the everyday lives of
people on low incomes.
This event aims to illustrate how people who are less well off tend to pay more for
some necessities and are often unable to access the best deal.

Water

Travel advice in bad weather

Severe weather in Northern Ireland has caused travel cancellations and disruption across all forms of transport.

Transport

Know your rights if snow disrupts your flight

With the current disruption to flights caused by severe weather conditions the Consumer Council is encouraging air passengers to make sure they know their rights when travelling. The Consumer Council’s ‘Plane Facts’ guide includes everything passengers need to know when flying, including your rights if your flight is delayed or cancelled, what a good travel insurance policy should include and what to do if things go wrong.

Water

CONSUMER COUNCIL ISSUES ADVICE TO CONSUMERS IN ADVERSE WEATHER CONDITIONS

With the continuing strong winds and heavy rain across Northern Ireland, The Consumer Council is calling on people to be prepared when the weather takes a turn for the worse. The Consumer Council has launched a series of leaflets offering advice to protect your home from flooding and has issued advice on our website about what to do should your electricity fail

Transport

The Consumer Council welcomes high overall satisfaction levels amongst Translink passengers, but hig

Responding to the results of Translink’s Charter Monitoring survey(I) for Spring 2010, Ryan Simpson, Senior Consumer Affairs Officer at the Consumer Council says: “It’s a welcoming sign that current passengers have a high level of satisfaction with services, yet Translink need to do more to entice people to use public transport. Whilst value for money ratings have increased for Ulsterbus and NI Railways, value for money ratings are slightly down for Metro.

Transport

Consumer Council says fuel duty price increases not what Northern Ireland needs.

As from today, Northern Ireland motorists will see an increase in the price of petrol and diesel due to a one pence per litre (ppl) rise in fuel duty – the second such rise this year. Amid the worst recession for thirty years, this is yet more worrying news for consumers and will add to increasing car fuel bills across Northern Ireland.

Transport

Consumer Council says Ryanair needs to focus on passengers

The Consumer Council has demanded Ryanair refund passengers due to fly on cancelled services after 30 October 2010 as quickly and simply as possible. The comments came after today’s announcement by Ryanair that it is to withdraw its London, Stansted, Liverpool, Glasgow Prestwick, East Midlands and Bristol services from George Best Belfast City Airport (GBBCA) after 30 October 2010.

Transport

INNOVATION IS NEEDED TO DELIVER RURAL TRANSPORT SERVICES

Petrol and diesel prices continuing to soar and the centralisation of many public services such as health care and education mean rural consumers have to travel further at more expense. Ryan Simpson, Interim Head of Transport outlines the Consumer Council’s views on the need to improve rural transport services.

Transport

MAKE SURE YOUR HOLIDAY IS PROTECTED

Air strikes, ash cloud, bad weather and tour operators going out of business have wreaked havoc for Northern Ireland travellers over the last six months. The Consumer Council today is urging holidaymakers to make sure their holiday is protected by publishing a fact sheet with all you need to know about protecting your holiday flights and accommodation.

Transport

Goldtrail collapse - information for passengers

Consumer Council information for passengers affected by Goldtrail collapse.

Last updated 11.20am Tuesday 20 July 2010

Goldtrail Travel Limited, which offered flights and package holidays to Turkey from Belfast International Airport ceased trading on Friday 16 July 2010. There will be no further outbound flights.

Transport

Consumer Council Encourages Passengers To Use The Long Stay Car Park To Avoid £1 Drop Off/Pick Up Ch

The Consumer Council is encouraging passengers who wish to avoid the £1 drop off/pick up fee at Belfast International Airport (BIA) to take advantage of the free 10 minute grace period in the long stay car park. At a meeting today (6 July) BIA confirmed that this provision had been in place for some time but was never promoted to passengers.

Transport

CONSUMER COUNCIL STATEMENT RE:BELFAST INTERNATIONAL AIRPORT’S £1 PICK UP/DROP OFF CHARGE

Commenting on Belfast International Airport’s (BIA) decision to introduce a £1 charge for dropping off and picking up passengers, the Consumer Council’s Director of Policy and Education, Aodhan O’Donnell, sai

Transport

CONSUMER COUNCIL STATEMENT RE: BELFAST INTERNATIONAL AIRPORT’S £1 DROP OFF CHARGE

Commenting on Belfast International Airport’s (BIA) decision to introduce a £1 charge for dropping off and picking up passengers, the Consumer Council’s Director of Policy, Aodhan O’Donnell, said:

Transport

Consumer Council Says it is the Wrong Time to Increase Fares

- Passengers encouraged to use cashless fares to avoid increases -

Transport

Don’t Leave Home Without Your ‘Plane Facts’

70 per cent of passengers feel they don’t know their rights if their flight is delayed or cancelled . This is just one of the findings from the Consumer Council’s latest research report ‘Flights and Rights’ launched today (Thursday, 20 May). The report looks at how much air passengers actually know about their rights and their attitudes towards air travel.

Transport

Flights and Rights

A Consumer Council research report into passengers' knowledge of their rights and attidues to air travel.

Transport

EXPLANATION NEEDED FOR ESCALATING FUEL PRICES

The Consumer Council is calling on the fuel industry and Government to explain why Northern Ireland Consumers are now paying at least £10 more to fill their cars compared this time last year .

Transport

MP/MLA Briefing paper - Rising Petrol and Diesel Prices II

This briefing reviews the rise in petrol and diesel prices over the last year and examines the impact this continues to have on consumers. It sets out actions that are required to provide assurance to consumers that the price they pay when filling up at

Other

Transport

Information for passengers affected by cancelled flights - Tuesday 11 May update

If you have been affected by cancelled or delayed flights due to the volcanic ash cloud, click on the link above for advice and information.

Transport

Advice for passengers claiming expenses from their airline following the recent flight disruption

With flights slowly but surely returning to normal and stranded passengers finally getting home, the Consumer Council has issued the following advice on what they should do if they paid for their own accommodation and meals while waiting for flights to resume.

Transport

Consumer Council says airlines must keep the focus on passengers

The Consumer Council says that airlines must remain focused on getting passengers home and reimbursing them for costs incurred during the week long disruption to flights.

Transport

Putting Time Limits on Rescheduled Flights Goes Against European Regulation, Says Consumer Counc

The Consumer Council has said airlines should not impose time limits on how soon passengers must travel once flights resume. It has called on airlines to be flexible and rebook tickets in passengers’ interest rather than commercial interest.

Transport

Template letter for claiming refunds from your airline

If any passenger has been left out of pocket due to cancelled flights, they are entitled to get money back for things like overnight accommodation. Click on the link above to download our template letter to write to your airline.

Transport

Consumer Council update on flights situation

- airport carparks will not charge extra
- ferry companies offering alternative travel option
- seats available on Ulsterbus Tours coaches
- updated information and contact details on www.consumercouncil.org.uk

Personal Finances

Consumer Council welcomes Ulster Bank move to help stranded customers

The Consumer Council has welcomed Ulster Bank’s decision to help their customers stranded abroad by the volcanic ash.

Transport

FLIGHTS CANCELLED DUE TO VOLCANIC ASH

The Consumer Council is encouraging passengers to contact their airline or airport for information about how their flight has been affected by the volcanic ash cloud today. However, it has also encouraged passengers who are having problems getting information to visit its website www.consumercouncil.org.uk, facebook (Consumer Council Northern Ireland), twitter (@ConsumerCouncil) or call the Consumer Council on 0800 121 6022 for information about their rights.

Transport

Value For Money and Improved Customer Service Are Needed To Get People Out Of Their Cars And Onto Pu

Providing value for money and high quality customer service must be the priorities for Translink if it is to encourage people out of their cars and onto public transport. These are the comments from the Consumer Council following the release of the autumn 2009 charter monitoring results.

Transport

Consumer Council information for passengers on delayed and cancelled flights

Cold weather is affecting airline passengers from across Northern Ireland with many flights cancelled or delayed. Here’s the Consumer Council’s advice on your rights and options if your travel plans are disrupted by the bad weather:

Transport

Too Much Stick And Not Enough Carrot – Taxing People Off The Road Is Unfair and Premature, Says Cons

Northern Ireland’s consumers are being punished with rising petrol and diesel prices before there are universally available, fully accessible alternatives to the car in place, the Consumer Council has said.

Transport

CONSUMER COUNCIL WELCOMES PUBLIC INQUIRY INTO GEORGE BEST BELFAST CITY AIRPORT (GBBCA) RUNWAY EXTENS

The Consumer Council says a public inquiry is the only way the planning application for extending George Best Belfast City Airport’s runway (GBBCA) can be fully considered and has called for a prompt conclusion to the inquiry.

Transport

Consumer Council easing the journey for disabled and reduced mobility air passengers

The Consumer Council has been recognised for its “proactive approach” in representing and promoting the rights of air passengers with disabilities and reduced mobility. The recognition came during the Civil Aviation Authority’s (CAA) launch today of “Accessible Air Travel ” - a review on the first year of European regulation aimed at improving the rights of passengers with a disability or reduced mobility.

Transport

Consumer Council information for passengers on delayed and cancelled flights

Cold weather is affecting airline passengers from across Northern Ireland with many flights cancelled or delayed. Here’s the Consumer Council’s advice on your rights and options if your travel plans are disrupted by the bad weather:

Other

Transport

Access to Air Travel - Daily Newspaper Advertorial

The advertorial promote the 'Access to Air Travel for Disabled Persons and Persons with Reduced Mobility' law. It provides additional rights for passengers with disabilities or reduced mobility, for example because of their age or temporary injury such

Research Reports

Energy

FUEL INDUSTRY MUST BE TRANSPARENT, SAYS CONSUMER COUNCIL

The Consumer Council has today reiterated its call for greater transparency in the fuel industry and says Government must now put pressure on suppliers to be upfront about their costs. The call came as the Consumer Council completed a 12-month review of petrol and diesel prices and prepares to brief MLAs on the topic

Transport

CONSUMER COUNCIL WELCOMES RETURN OF ENTERPRISE BUT SEEKS JOINED UP AND LONG-TERM APPROACH TO ATTRACT

Aodhan O’Donnell, head of transport at the Consumer Council said, “We welcome that Enterprise services are back on track ahead of schedule and that some very good promotional fares are on offer to regain passengers. The Consumer Council is particularly pleased about the introduction of special fares which don’t have to be booked in advance.

Transport

MP/MLA Briefing paper - Rising Petrol and Diesel Prices

This paper reviews petrol and diesel prices over the last year and examines the impact of rising prices on consumers. It calls for the oil industry to be more open and transparent in providing consumers with the information they need to be confident that

Other

Transport

CONSUMER COUNCIL WELCOMES CONSULTATION ON PUBLIC TRANSPORT REFORM

The Consumer Council has welcomed the launch of the Department for Regional Development’s (DRD) consultation on public transport reform. The consultation is seeking views on the proposals for transforming the delivery of public transport in Northern Ireland. The Consumer Council sits on the stakeholder forum which has helped develop these proposals.

Transport

PRE-BOOK YOUR AIRPORT PARKING THIS MID TERM BREAK SAYS CONSUMER COUNCIL – IT COULD SAVE YOU OVER £25

If you are jetting off for mid term break, don’t forget to pre-book your airport parking. This is the advice from the Consumer Council after a survey it undertook showed that booking airport car parking in advance can result in savings of up to £27.30 for a week’s parking. The survey was done for the BBC’s On Your Behalf travel special (aired today 31 October 2009).

Transport

Consumer Council's airport car parking survey

Click on the link above to compare airport parking costs at all three NI airports, Dublin airport and Glasgow and Liverpool airports.

Other

Transport

TRANSLINK ON RIGHT TRACK BUT CHALLENGES AHEAD

Increasing satisfaction among Ulsterbus users, attracting new passengers and introducing fully integrated ticketing, have been identified by the Consumer Council as some of the main challenges now faced by Translink.

Transport

Consumer Council statement on the introduction of an Enterprise Service interim timetable

Aodhan O’Donnell, Head of Transport at the Consumer Council said, “The collapse of the railway bridge near Malahide last week continues to have an impact on the operation of Enterprise services and in turn passengers’ experience.

Transport

CONSUMER COUNCIL SAYS MOTORISTS CAN’T GET A BREAK AT THE PUMPS

The Consumer Council says that the second hike in fuel duty this year is yet another blow for motorists. The latest two pence per litre (ppl) increase brings the average cost of petrol and diesel to 108ppl.

Transport

Consumer Council statement on the Enterprise Service disruption

Aodhan O’Donnell, Head of Transport at the Consumer Council said, “The collapse of the railway bridge near Malahide is an extraordinary situation and we are thankful that there were no injuries or deaths as a result. However, there is no doubt that it will cause severe disruption for passengers and commuters who rely on the Enterprise service to travel to and from Dublin.

Transport

CONSUMER COUNCIL WELCOMES OFT’S ADVERTISING AND PRICING STUDY

Consumer Council research finds air passengers can pay between £33 and £57 more than advertised fare.

The Consumer Council has welcomed a commitment from the Office of Fair Trading (OFT) to conduct a market study on the way goods and services are advertised and priced. The move follows the Consumer Council’s submission of an in depth report to the OFT on the impact of additional charges for consumers.

Transport

CONSUMER COUNCIL HELPING TO TAKE THE STRESS OUT OF SUMMER TRAVEL

Do you plan to travel by plane, bus or train this summer? Would you know what to do if something went wrong or you had a complaint? If the answer is no, then the Consumer Council can help. Today the Consumer Council launched a series of information days, which will see them out on the ground, in airports and bus and train stations this summer. The first kicks off next Tuesday 21 July 2009 in the Europa Bus Centre, Belfast.

Transport

Public Transport -On the right track? (June 2009)

A research report on public transport in Northern Ireland.

Other

Transport

TRAVELLING BY AIR JUST GOT EASIER FOR DISABLED AND REDUCED MOBILITY PASSENGERS

Travelling by air just got easier for Northern Ireland passengers with a disability or reduced mobility said the Consumer Council as it launched ‘Access to Air Travel’, a guide that informs passengers of the type and level of assistance they are entitled to at the airport. The Minister for Regional Development Conor Murphy MP, MLA launched the guide at George Best Belfast City Airport today (30 June 2009).

Transport

CONSUMER COUNCIL DISSATISFIED WITH OUTCOME OF EXTENDED FARES REVISION CONSULTATION

The Consumer Council is dissatisfied that Translink has not done enough to lessen the impact of the latest fares revision on passengers. The comments came after an extended consultation period involving the Consumer Council and Translink ended today.

Transport

CONSUMER COUNCIL SAYS POSTPONEMENT OF FARES REVISION IS THE RIGHT MOVE

The Consumer Council says that the postponement of the proposed fares increase is the right move for consumers. The comments come following a meeting between the Consumer Council, Translink and the Department for Regional Development this afternoon.

Transport

Were your flights affected by this week's snow? Click here for more information on your rights and

If the snow played havoc with your travel plans this week, here is some guidance from the Consumer Council on your rights and responsibilities when you fly.

Research Reports

Transport

STATEMENT FROM THE CONSUMER COUNCIL ON ASDA DROPPING PRICES

Commenting on today’s news that ASDA has again cut the price of petrol and diesel at their stations across Northern Ireland, Eleanor Gill, Chief Executive of the Consumer Council said:

Transport

ASDA SETS NEW BENCHMARK FOR LOWER PETROL AND DIESEL PRICES

The Consumer Council today welcomed Asda setting a new benchmark by dropping petrol prices to under £1 per litre for the first time in 12 months. It applauded Asda’s policy of providing all its customers with their best price and once again called on Tesco and Sainsburys to follow suit. While this lower price is good news, analysis by the Consumer Council shows that petrol and diesel prices could be even lower at supermarkets and independent filling stations.

Transport

IS THE PRICE OF OUR DIESEL A RIP-OFF?

The Consumer Council is demanding an explanation why consumers are paying so much more for diesel than petrol here. This time last year the average price of a litre of petrol and diesel was almost neck and neck, and now there is a massive 13 pence difference between the two. Consumers need to know why.

Transport

PASSENGERS GETTING IMPROVED PERFORMANCE BUT VALUE FOR MONEY REMAINS AN ISSUE SAYS CONSUMER COUNCIL

The Consumer Council today welcomed news coming from Translink’s Spring Passenger Charter that buses and trains are meeting their punctuality and reliability targets, but says that Translink must work hard to improve value for money on Metro and Northern Ireland Railways (NIR).

Transport

STATEMENT FROM THE CONSUMER COUNCIL ON ASDA DROPPING PRICES

Commenting on today’s news announcement that ASDA that they have dropped the price of petrol and diesel at all their stations across Northern Ireland, Eleanor Gill, Chief Executive of the Consumer Council said:

Transport

Advice for passengers affected by the collapse of XL Airlines

XL Airlines went into administration on 12 September 2008. All their flights are now cancelled. If you are affected please click here for more information.

Energy

CONSUMER COUNCIL URGES PEOPLE TO HAVE THEIR SAY ON THE RISING COST OF LIVING

At a time when worry and stress is growing among consumers faced with the soaring cost of living, the Consumer Council is urging consumers to go online and tell their real-life stories about the household pressures they are facing. The Consumer Council website www.consumercouncil.org.uk now allows consumers to leave a comment, share money saving tips with others and take part in a cost of living survey.

Transport

CONSUMER COUNCIL SAYS TESCO AND SAINSBURY’S NOT PLAYING FAIR AT THE PUMPS

The Consumer Council today called on Tesco and Sainsbury’s to scrap their local pricing policy that charges some of their customers more for petrol depending on where they live. The demand came as the Consumer Council released the findings of a snapshot supermarket petrol pricing survey that showed Tesco and Sainsbury’s are charging consumers more in places like Ballymena and Belfast than in Bangor or Coleraine at a time when they are telling all consumers that they are doing everything to help them save money during hard times.

Transport

Advice for passengers who booked Ryanair tickets through another on-line travel website

Advice for passengers who booked their flights with Ryanair through other on-line travel websites

Transport

RYANAIR – A LESSON ON HOW NOT TO TREAT CUSTOMERS

The Consumer Council says Ryanair’s handling of its decision to cancel bookings made through some travel websites is causing confusion and uncertainty for passengers - this is a lesson on how not to treat customers.

Transport

BUS AND RAIL PASSENGERS ARE NEXT TO PAY FOR SOARING FUEL COSTS

Northern Ireland bus and rail passengers are next in line to be hit by the soaring cost of fuel with Translink’s announcement today that fares will rise by an average of five per cent on 25 August. Today’s announcement comes only six months after a similar announcement in March.

Transport

CONSUMER COUNCIL WELCOMES NEW LEGISLATION FOR AIR PASSENGERS

The Consumer Council today welcomed new legislation that will boost the rights of passengers with disabilities and reduced mobility when travelling through airports in Europe. From 26 July, airports will have to provide services that will help these passengers through each stage of their journey.

Transport

CONSUMER COUNCIL’S TAXI GUIDE WILL HELP ROOT OUT ILLEGAL OPERATORS

Nearly all of us use taxis at some time – they play a vital role in getting us all to work, hospital appointments or a night on the town. They are also a lifeline for the 56,000 people who have no other way to get about . But, how many of us could spot an illegal taxi or ask the driver what the fare will be? Today sees the launch of the “Consumer Council’s Guide to Taking Taxis” the latest in a series of handy travel guides to help consumers get the most from public transport.

Energy

Consultation on a proposed update to the Northern Ireland Fuel Security Code

The Consumer Council welcomes the opportunity to respond to the consultation on a proposed update to the Northern Ireland Fuel Security Code.

Transport

NEW RAPID TRANSPORT SYSTEM WELCOMED BUT MUST DELIVER ON PASSENGERS’ EXPECTATIONS

The Consumer Council today welcomed the Minister for Regional Development’s announcement that a rapid transit network for Belfast is viable and expressed its commitment to ensuring passengers’ expectations are at the heart of any decisions on how to proceed.

Transport

ULSTERBUS PASSENGERS LOSE OUT IN FARE INCREASE

As Translink announces above inflation fare increases on Northern Ireland Railways, Ulsterbus and Metro today, the Consumer Council welcomed the fact that the price of most day tickets, Metro multi-journey tickets and weekly and monthly rail tickets will stay the same and urged passengers to avail of these tickets to beat the fare increases. Some Ulsterbus passengers will lose out as the price of most multi-journey tickets will rise by nearly twice the rate of inflation, despite the fact that Ulsterbus missed its last punctuality and reliabity targets.

Transport

CONSUMER COUNCIL SAYS TRAIN USERS WILL BENEFIT

The Consumer Council says that Northern Ireland train users are better off today having secured a comprehensive compensation system that makes it easier to claim, pays out more in compensation and firmly focuses Translink on getting trains to arrive on time every time.

Transport

NEW HEATHROW SERVICE INJECTS COMPETITION FOR PASSENGERS

The Consumer Council today welcomed the start of Aer Lingus’ flights from Belfast International Airport (BIA) to Heathrow. This new service injects much needed competition on this key route for the first time in six years and strengthens Northern Ireland’s link to Heathrow which is vital for passengers and the local economy.

Transport

WHERE DOES THE ENTERPRISE GO FROM HERE?

As the Belfast to Dublin Enterprise train service enters its second decade, it faces intense competition from cheaper and frequent buses on a first class road. With passenger numbers standing still on the Enterprise last year (1), we need a clear vision for the service if it is to successfully compete for passengers.

Transport

ADVICE FOR BELFAST – DUNDEE FLY WHOOSH PASSENGERS

The Consumer Council has encouraged passengers affected by the withdrawal of Flywhoosh’ Belfast to Dundee service to make sure they get everything they are entitled to. If you were due to travel on this route between now and 21 December 2007, you are entitled to the following:

Transport

INVESTMENT HAS REAPED RESULTS FOR BUS AND RAIL PASSENGERS

The Consumer Council believes that the Government's investment in buses and trains is reaping results for passengers. The statement comes as independent research[1] shows an increase in performance on all Translink services. The Consumer Council has persistently demanded that Translink focus on getting people from A to B on time, every time and are welcoming the news that at last they are beginning to perform to the standard passengers expect.

Transport

ONE CHILD, ONE SEAT – ONE STEP FURTHER

Some 110,000 children will enjoy a safer bus journey to school this year as the rule that allowed three people to sit on a seat designed for two is scrapped.

Transport

CONSUMER COUNCIL SETS SAIL WITH FERRY PASSENGERS

As the summer ends and students head for university in Great Britain, the Consumer Council will take to the seas tomorrow [1] (Thursday) to promote Plain Sailing - the essential guide to ferry travel to and from Northern Ireland.

Transport

HEATHROW ROUTE MUST BE PROTECTED

The Consumer Council says that Aer Lingus’ decision to fly from Belfast International Airport (BIA) to Heathrow and key European routes injects much needed competition for air passengers.

Transport

TRAVELLING BY FERRY? MAKE IT PLAIN SAILING

As our thoughts turn to holidays in far-away places, the Consumer Council has launched Plain Sailing - the essential guide to ferry travel to and from Northern Ireland.

Transport

SOME RELIEF FOR BUS AND RAIL PASSENGERS

There was some good news for passengers today as Translink announced that although some Ulsterbus and Northern Ireland Railways (NIR) fares will change, most will stay the same in 2007. At a time of growing concern over the environmental impact of carbon emmisions from our cars, this is timely news.

Transport

PUBLIC TRANSPORT RESULTS SHOWING IMPROVEMENT – BUT CAN’T BE COMPLACENT

The Consumer Council today welcomed improvements in Ulsterbus and Northern Ireland Railways (NIR) performance, but cautioned that challenges still exist for Metro. Independent research released today shows that while Ulsterbus and NIR are getting more passengers from A to B on time, there are still too many Metro passengers arriving late and there is passenger dissatisfaction with the cleanliness of the new Metro buses.

Transport

AIR FARES – WHAT YOU SEE SHOULD BE WHAT YOU PAY

As the increase in the Government’s Air Passenger Duty comes into force today, the Consumer Council says that the price you see should be the price you pay to fly.

Transport

NOT A HAPPY NEW YEAR FOR CAR PARKING AT BELFAST INTERNATIONAL AIRPORT

Today’s rise in car-parking charges at Belfast International Airport (BIA) is the second increase in months and will leave air passengers wondering if there is more to come.

Transport

PUBLIC URGED TO HAVE THEIR SAY ON TAXI REFORM

The Consumer Council today urged people to have their say on proposals to reform the taxi industry by attending public meetings being held across Northern Ireland over the next ten days.

Transport

RAILWAYS GETTING BACK ON TRACK BUT BUSES STILL STUCK IN SLOW LANE

Independent research carried out in Spring 2006 and released today shows that Northern Ireland Railways (NIR) has met its punctuality target, but Metro and Ulsterbus are still not managing to get people from A to B on time. This is the fourth survey in a row that Ulsterbus has missed its target for punctuality, which often causes inconvenience and hardship for those relying on this service.

Consumer Skills

CONSUMER COUNCIL WELCOMES MINISTER’S SCHOOL TRANSPORT MEASURES

<p>The Consumer Council has applauded the decisive action taken by Maria Eagle, the Children’s Minister’s to make school bus journeys here safer and more comfortable.</p>

Transport

PASSENGERS ARE CENTRE STAGE IN NEW GOVERNMENT BLUEPRINT FOR PUBLIC TRANSPORT

The Consumer Council today welcomed Government plans to transform public transport here. The statement came in response to David Cairns’ announcement that a new Passenger Transport Authority will put passengers at the heart of how public transport is planned and delivered in an open and transparent way.</p>

Transport

Safer Journeys to School

This report outlines the views of children and young people who travel to school by a variety of modes of transport. It also identifies the views of parents who often decide how their children travel to school. Their collective views are important in term

Research Reports

Consumer Skills

End hazardous school journeys

<p>NICCY research highlights the concerns of children travelling to school <br /> <br />THE Northern Ireland Commissioner for Children and Young People in partnership with the Consumer Council today called for immediate action to end hazardous journeys to school faced by many children and young people.</p>

Transport

KNOWING YOUR PLANE FACTS PAYS OFF

<p>As local man, Cecil Wilson celebrates his £700 win against a major airline here, the Consumer Council is reminding air passengers not to leave home without Plane Facts - the essential guide to air travel to and from Northern Ireland.</p>

Transport

GET SMART – BEAT THE BUS AND RAIL FARE INCREASE

<p>As bus and rail fares rise by up to nine per cent , the Consumer Council is urging consumers to beat the increase by buying smarter with a Smartlink Travel Card.</p>

Transport

METRO – ONLY GETTING IT HALF RIGHT

<p>The Consumer Council has today issued the findings of its recent “Metro Challenge” that saw a team of MLAs and volunteers take to the buses to test the Metro bus service in Belfast. While the Metro seems to be working well for some passengers, reliability and punctuality problems remain on many journeys.</p>

Transport

BIRTHDAY CHALLENGE FOR METRO

<p>As the Metro bus service celebrates its first birthday today, the Consumer Council along with MLAs and a team of volunteers will take to the buses for the first ever “Metro Challenge” to test all 12 routes for reliability, accessibility, convenience and value for money.</p>

Transport

LARNE LINE RAIL SERVICE MUST DELIVER FOR PASSENGERS

<p>Following today’s announcement of new railway timetables, and the Larne line in particular, the Consumer Council has urged Translink to ensure that the Larne service is reliable, punctual and value for money.</p>

Transport

LARNE LINE TRAIN DELAY IS UNACCEPTABLE

<p>The Consumer Council said that today’s announcement from Translink that the Larne line train service will not start on Monday is another blow to its long suffering customers on the line.</p>

Transport

NEW GOVERNMENT GUIDANCE ON REGIONAL ACCESS TO LONDON AIRPORTS DOES NOT GO FAR ENOUGH

<p>The Consumer Council believes that the Government’s new guidance to clarify how regional air access to London can be protected does not go far enough.</p>

Transport

PASSENGERS GET SIX MONTHS NOTICE OF BUS AND RAIL FARES RISE

<p>The Consumer Council said today that the prospect of higher bus and rail fares in six months time is unwelcome, but predictable. The announcement followed Translink’s statement that high fuel costs will push prices up from March 2006.</p>

Transport

BUS AND RAIL PUNCTUALITY GETTING BETTER – BUT STILL ROOM FOR IMPROVEMENT

<p>Punctuality on bus and rail services is getting better, but still has room for improvement, according to the Consumer Council.</p>

Transport

MINISTER FOR CHILDREN – CHAMPION OF SCHOOL TRANSPORT?

<p>As the new school term begins, the Consumer Council questions how far the school transport debate has moved on.</p>

Transport

ENTERPRISE PRICE FREEZE IS REWARD FOR PASSENGERS

<p>The Consumer Council welcomed today’s news that fares on the Enterprise Belfast to Dublin service are to be frozen until the end of the year.</p>

Transport

PLANE FACTS – DON’T LEAVE HOME WITHOUT IT!

<p>As thousands of Northern Ireland holidaymakers take to the skies and head for sunnier climes, the Consumer Council has launched Plane Facts – the essential guide to air travel to and from Northern Ireland.</p>

Transport

BUS AND RAIL PUNCTUALITY MISSING THE TARGETS

<p>The Consumer Council today said that bus and rail punctuality must be improved to deliver long-term growth on public transport services in Northern Ireland. The Council was responding to Translink’s Charter Monitoring results carried out in Autumn 2004, which have been published today.</p>

Transport

DON’T PAY MORE THAN YOU HAVE TO FOR PUBLIC TRANSPORT

<p>The Consumer Council is telling consumers how to beat the fare increases announced by Translink today.</p>

Transport

CONSUMER COUNCIL WARNS OF RAIL DISRUPTION

<p>The Consumer Council has welcomed the news that the Bleach Green to Whitehead rail line is to be upgraded but has warned rail passengers to expect a reduced service on the line until late in the year.</p>

Transport

CONSUMER COUNCIL WELCOMES NEW RIGHTS FOR AIR PASSENGERS

<p>The Consumer Council today welcomed new rights for air passengers who face cancellation, long delays or who are not allowed to board their flight.</p>

Transport

CONSUMER COUNCIL DISAPPOINTED AT LOSS OF BELFAST TO TROON FERRY

<p>The General Consumer Council has expressed disappointment that Seacat’s Belfast to Troon service is to close.</p>

Transport

CONSUMER COUNCIL WELCOMES NEW DAWN FOR

<p>The General Consumer Council has today welcomed the new Metro bus service saying it shows the vision needed to help make public transport an option for more people. It also believes the service will help stop the decline in Citybus passenger numbers that saw 2,500 fewer journeys made per day over the last ten years.</p>

Transport

BIG CHANGE FOR BELFAST BUS PASSENGERS

<p>The General Consumer Council has welcomed today’s news from Translink that its drivers have accepted new working arrangements that will allow the introduction of the new Metro bus network on 7 February.</p>

Transport

NI AIR PASSENGERS SAY GUTEN TAG AND BUON GIORNO TO NEW ROUTES

<p>The General Consumer Council has welcomed today’s announcement from EasyJet that Northern Ireland is to get direct air services to Berlin and Rome.</p>

Transport

POTENTIAL CLOSURE OF BELFAST TO TROON FERRY WOULD REDUCE CHOICE FOR PASSENGERS

<p>Any future closure of Seacat’s Belfast to Troon fast ferry service would lead to reduced passenger choice says the General Consumer Council.</p>

Transport

THREE HUNDRED NEW REASONS TO GO BY BUS

<p>Passenger representative, the General Consumer Council, today welcomed the Government’s announcement of a major £50 million investment in 300 new buses for Translink services across Northern Ireland.</p>

Transport

CONSUMER COUNCIL WELCOMES NEW ERA FOR RAIL TRAVEL

<p>The General Consumer Council today welcomed the first of a fleet of new trains for Northern Ireland. The remaining trains will be introduced over the next year.</p>

Transport

NI PASSENGERS GET DIRECT BITE AT THE BIG APPLE

<p>Air passenger representative, The General Consumer Council, has welcomed today’s announcement that Northern Ireland is to get a direct air service to New York.</p>

Transport

BUS AND RAIL PASSENGERS WANT PVC!

<p>Punctuality, Value for money and Convenience are what passengers want from public transport. These are the findings of Translink’s independent research into passenger satisfaction released today (17 September).</p>

Transport

SCHOOL’S BACK - BUT THREE INTO TWO STILL WON’T GO!

<p>In a car, it’s one child per seat, belted in and definitely no standing. On the bus, it’s three children to a seat, no seatbelts and lots of standing room – is this what is best for our children?</p>

Transport

COST OF DAY TRIP TO DUBLIN GOES THROUGH THE ROOF

<p>Passenger representative, the General Consumer Council, today hit out at the inflation-busting price increase on Enterprise train fares. This is the second increase in less than a year, leaving passengers to cough up 19 per cent more for a day trip to Dublin since last July.</p>

Transport

MLAs GET END OF TERM REPORT FOR TRANSPORT TEST

<p>MLAs from across Northern Ireland who took part in the General Consumer Council/Age Concern public transport challenge will attend an event today to hear the findings of the research. The event takes place today (30 June) at the Park Avenue Hotel, Belfast at 8.30am.</p>

Transport

FUTURE OF AIR LINK TO HEATHROW DISCUSSED

<p>The General Consumer Council hosts an event today to renew its call for Northern Ireland’s future access to Heathrow to be protected.</p>

Transport

PARK AND FLY FOR LESS

<p>Car parking at Northern Ireland’s three airports is the cheapest in the UK, but in some cases, can be more expensive than the main airports in the Republic of Ireland. This is the key finding in the General Consumer Council’s latest report, Park and Fly, launched today.</p>

Transport

Park and Fly

A study into Northern Ireland airport car parking costs.

Research Reports

Transport

FERRY FARE DEAL FOR LOCAL PASSENGERS

<p>Book early and shop around for lower ferry fares this summer, says the General Consumer Council.</p>

Transport

Summer Sailing

Summer Sailing looks at changes in the cost of summer ferry travel over the past decade.

Research Reports

Transport

MLAs - YOU WILL GO ON MY FIRST WHISTLE!

<p>Age Concern and the General Consumer Council have joined forces to throw down the gauntlet to get local MLAs out of their cars and onto public transport on Wednesday 12 May.</p>

Transport

ALL’S FARE IN AIR AND OIL?

<p>Passenger representative, the General Consumer Council is calling for openness and transparency in airfare increases as rising oil prices force British Airways to raise its fares.</p>

Transport

CONSUMER COUNCIL TAKES FIGHT FOR HEATHROW AIR LINKS TO WESTMINSTER

<p>The General Consumer Council will be taking the voice of air passengers to Westminster today (4 May) to renew its call for the long-term future of the Belfast to Heathrow air route to be secured.</p>

Transport

DOUBLE WHAMMY FOR CITYBUS PASSENGERS

<p>Passenger representative, the General Consumer Council, expressed disappointment at the inflation busting nine per cent rise in Citybus fares. The statement comes in reaction to Translink’s annual fare increase announced today.</p>

Transport

POOR PUNCTUALITY – A PROBLEM FOR MORE THAN THE CONSUMER?

<p>While new station facilities, buses and trains are going down well with passengers, poor punctuality and complaints handling still concern passengers. These findings are highlighted in a report on Translink’s performance, issued today.</p>

Transport

CONCESSIONARY FARES GET MIXED RECEPTION FROM CONSUMER COUNCIL

<p>Passenger representative, the General Consumer Council, today welcomed the Government’s extension of the concessionary fares scheme but called for more debate on the issues.</p>

Consumer Skills

BEND OUR EAR SAYS CONSUMER COUNCIL

<p>Do you know where to go if you have an unresolved complaint about electricity, natural gas, passenger transport or coal? The answer is the General Consumer Council.</p>

Transport

PUT PEOPLE AT THE HEART OF PUBLIC REFORM SAYS CONSUMER COUNCIL

<p>Consumer champion, the General Consumer Council is calling for the Review of Public Administration (RPA) to ensure consumers’ interests are paramount in public services reform.</p>

Consumer Skills

ALL’S FARE WITH TAXIS?

Did you know that more than one million people here used taxis in the past year, but more than half had no idea what the fare was before their journey started? This is one of the issues raised by taxi users in the General Consumer Council’s latest report, Talking About Taxis.

Consumer Skills

ALL’S FARE WITH TAXIS?

<p>Did you know that more than one million people here used taxis in the past year, but more than half had no idea what the fare was before their journey started? This is one of the issues raised by taxi users in the General Consumer Council’s latest report, Talking About Taxis.</p>

Transport

Talking About Taxis

Research Reports

Transport

AVIATION PAPER LEAVES UNANSWERED QUESTIONS SAYS AIR PASSENGER CHAMPION

<p>The General Consumer Council has welcomed today’s Aviation White Paper, but says that the Government has not answered the question of how to guarantee Northern Ireland flights to Heathrow.</p>

Transport

GENERAL CONSUMER COUNCIL STATEMENT ON PROPOSED REDUCTION IN SEACAT SERVICES

<p>Passenger watchdog, the General Consumer Council, today voiced concern over the possible reduction of Seacat’s Belfast to Troon ferry service.</p>

Transport

BUS STRIKE WILL AFFECT MORE THAN 200,000 JOURNEYS PER DAY SAYS PASSENGER WATCHDOG

<p>The General Consumer Council today expressed its concern for passengers ahead of the planned strike on Friday by bus drivers throughout Northern Ireland.</p>

Transport

PUBLIC TRANSPORT STAYS ON TRACK

<p>Passenger representative body, the General Consumer Council today </p>
<p>welcomed improvements in customer satisfaction with Citybus and Northern Ireland Railways (NIR).</p>

Transport

ALL’S NOT FARE WITH ENTERPRISE PRICE HIKE

<p>The General Consumer Council today hit out at the increase in Belfast to Dublin train fares.</p>

Transport

Consumer council fights for Heathrow air links

<p>Northern Ireland’s passenger watchdog, the General Consumer Council will today fight for the long-term future of Belfast to Heathrow air links.</p>

Transport

Public transport winners and losers

<p>Passenger watchdog, the General Consumer Council, today expressed disappointment at the inflation-busting five per cent increases in Ulsterbus and train fares. The statement comes in reaction to Translink’s annual fare increase announcement.</p>

Transport

Consumer Council hits out at BA’s service withdrawals

<p>Northern Ireland’s transport watchdog, the General Consumer Council, today expressed its disappointment at British Airways’ announcement of cutbacks in services from Belfast from March 2003.</p>

Transport

Consumer Watchdog welcomes budget announcement

<p>The General Consumer Council today welcomed the Government’s revised budget announcement of nearly £2 billion over the next five years.</p>

Transport

Passengers offered £3 million savings on bus fares

<p>Citybus passengers could save up to £3 million a year in bus fares by switching to Translink’s new SmartLink card, according to the passenger watchdog, the General Consumer Council.</p>

Transport

Consumer Council welcomes new opportunity for public transport

<p>The General Consumer Council, the passenger watchdog, welcomes the Government’s consultation to modernise the provision of public transport and bus licensing arrangements in Northern Ireland.</p>

Transport

Consumer Council calls for Belfast Airports to stay in separate ownership

<p>Belfast’s two airports should remain in separate ownership according to Northern Ireland’s transport watchdog, the General Consumer Council.</p>

Transport

Bus services go from ‘bad to worse’

<p>Passengers believe bus services are getting worse by the day, according to Northern Ireland’s passenger watchdog.</p>

Transport

Consumers welcome ‘green light’ for Transport Plan

<p>The General Consumer Council today welcomed Northern Ireland’s Regional Transportation Strategy as a massive boost for public transport.</p>

Transport

Bus information gets a ‘timetable for change’

<p>Bus Information in Belfast needs a ‘Timetable for Change’, according to a new report from the General Consumer Council.</p>

Transport

Pensioners urged to get ‘Smart’ to travel free

<p>Tens of thousands over 65’s still need to get ‘smart’ if they want to keep travelling on public transport for free, according to the General Consumer Council.</p>

Transport

Consumer Council cries foul over fares rise

<p>The General Consumer Council, the passenger watchdog, criticised the increase in bus and rail fares announced by Translink today.</p>

Transport

Worst ever performance for bus & rail

<p>New figures show that passengers rank bus and rail services at an all time low.</p>

Transport

Caravan owners get a raw deal

<p>Caravanners in Northern Ireland lack basic legal rights and new legislation is needed, according to the General Consumer Council</p>

Consumer Skills

In Poor Health (2001)

Research Reports

Consumer Skills

Driving Range (2001)

Research Reports

Transport

BA pull-out a serious blow for passengers.

<p>The General Consumer Council, the passenger watchdog, described the BA pull-out as a huge blow for Northern Ireland air passengers.</p>

Transport

£1 billion needed needed to save transport

<p>A billion pounds is the only realistic option to save the transport system here, according to Northern Ireland’s official Transport Watchdog.</p>

Consumer Skills

Three into two won't go

<p>At last it has been recognised that three children should not be squeezed into seats designed for just two people, according to the General Consumer Council.</p>

Transport

The Transport Trap (2001)

Research Reports

Transport

POORER CONSUMERS CAUGHT IN TRANSPORT TRAP

<p>Action is needed to get the less well off out of ‘The Transport Trap’, according to the Consumer Council.</p>

Transport

CONSUMER COUNCIL CRITICISES BUS AND RAIL FARE INCREASES

<p>Responding to Translink’s average 5% increase in bus and rail fares, Maeve Bell, Director of the General Consumer Council said:</p>

Transport

CONSUMER COUNCIL WELCOMES GOOD NEWS ON PUBLIC TRANSPORT

<p>New results prove that investing in public transport will help attract new passengers, according to the General Consumer Council</p>

Consumer Skills

THREE INTO TWO WON’T GO

<p>Three school pupils should not be squeezed into bus seats designed for two, according to the General Consumer Council, the passenger watchdog.</p>

Transport

NORTHERN IRELAND PASSENGERS PAY MORE TO FLY

<p>The increase in routes and flights offered by ¡¥no frills¡¦ airlines (easyJet and Go) has come at the right time, according to the General Consumer Council - the passenger watchdog. A new survey released by the Council shows that Northern Ireland passengers often pay more to fly than passengers from Scotland, Wales and the Republic of Ireland.</p>

Transport

CONSUMER COUNCIL WELCOMES SUPPORT FOR RAIL

<p>The General Consumer Council, the passenger’s watchdog, is pleased that two out of three of the Railways Task Force options give our railway a positive future.</p>

Consumer Skills

Uncle Andy's Dodgy Deals on Wheels

<p>Uncle Andy, Ulster’s loveable rogue, is the focus of the General Consumer Council’s new bus advertising campaign to help consumers avoid dodgy deals.</p>

Transport

BETTER RAIL SERVICES FOR A BETTER FUTURE

<p>In its submission to the Railways Task Force the General Consumer Council says that a first rate rail service should be the backbone of Northern Ireland's public transport system.</p>

Transport

PUBLIC TRANSPORT CRISIS DEEPENS

<p>Cutbacks in bus and rail services starting next week will deepen Ulster’s public transport crisis, according to the General Consumer Council, the passenger’s watchdog.</p>

Transport

RAILWAYS MUST BE RESCUED

<p>After years of neglect the money must be found to carry out essential railway safety measures according to the General Consumer Council, the passenger’s watchdog.</p>

Transport

MONEY FOR RAIL SAFETY MUST BE FOUND

<p>The Government must invest in railway safety measures and new trains without delay, says the General Consumer Council, the passenger watchdog.</p>

Transport

NO EXTRA TAX ON AIR TRAVELLERS

<p>The Air Passenger Duty is an unfair tax on Northern Ireland travellers and the Government should drop plans to increase it, says the General Consumer Council, the passenger’s watchdog.</p>

Transport

RAIL AND BUS SERVICES A MESS

<p>Bus and rail services in Northern Ireland are in a mess, according to the General Consumer Council, the passenger watchdog.</p>

Transport

CALL FOR SAFER CROSSINGS TO HELP CUT ROAD DEATHS

Urgent action is needed to improve road crossing facilities according to the General Consumer Council. The Council’s call comes as road death statistics show that 21 pedestrians have been killed on Northern Ireland roads so far in this year.

Transport

PASSENGER WELCOME FOR LIFE IN THE FAST LANE

The General Consumer Council, the passenger watchdog, warmly welcomes the new bus lane on the M1 motorway.

Transport

BETTER TREATMENT FOR DELAYED AIR PASSENGERS

<p>The General Consumer Council welcomes the publication of a guide to best practice for airports when they cope with delayed flights.</p>

Transport

BENEFITS OF AN AIRPORT MONOPLY QUESTIONNED

<p>The continued existence of two independently owned airports in the greater Belfast area is in the best interests of passengers according to an report published today by the General Consumer Council.</p>

Transport

A FERRY ‘FARE’ DEAL FOR LOCAL CONSUMERS

<p>Summer ferry fares to and from Northern Ireland are the best value they have been for years.</p>

Transport

CARAVANS - RAW DEAL TO FAIR DEAL

Caravan owners heading for the coast this Easter could get more than they bargained for - better rights!

Transport

CONSUMER COUNCIL SLAMS INCREASE IN BUS AND RAIL FARES

<p>Responding to Translink’s announcement on fare increases Joan Whiteside, Chairman of the General Consumer Council said:</p>

Transport

CONSUMER COUNCIL SLAMS FARE INCREASES

<p>Responding to Translink’s announcement on fare increases Joan Whiteside, Chairman of the General Consumer Council said:</p>

Transport

FREEZE BUS AND RAIL FARES UNTIL STANDARDS IMPROVE

<p>Bus and rail passengers are getting a raw deal. There should be no more fare increases until the quality of service improves according to the General Consumer Council, the passengers’ watchdog.</p>

Transport

Consumer Council welcomes the Court of Justice of the European Union ruling concerning compensation

The Consumer Council welcomes the Court of Justice of the European Union ruling, which entitles passengers who have had their flights delayed by three hours or more to compensation, where the cause of the delay has been within the control of the airline1.

Transport

British Airways have serious questions to answer on bmibaby withdrawal

The new owners of BMI, British Airways parent company IAG have some very serious questions to answer regarding the bmibaby closure in Northern Ireland on the 11th of June 2012 according to the Consumer Council.

Transport

RYANAIR PENALISES TRAVELLERS AT BUSIEST TIMES OF THE YEAR, SAYS CONSUMER COUNCIL

As Ryanair announces an increase in baggage charges for travel next year, the Consumer Council is providing clear advice that passengers should pre-book baggage, ensure their baggage isn’t over the weight limit and should not forget to take their boarding pass with them before they leave home.

Transport

TRAVEL ADVICE IN BAD WEATHER

Severe weather in Northern Ireland has caused travel cancellations and disruption to some Irish Sea Ferry services

Transport

PUBLIC URGED TO HAVE THEIR SAY ON TAXI REFORM

The Consumer Council today urged people to have their say on proposals to reform the taxi industry by attending public meetings being held across Northern Ireland over the next ten days.

Transport

Template letter for claiming refunds from your airline

If any passenger has been left out of pocket due to cancelled flights, they are entitled to get money back for things like overnight accommodation. Click on the link above to download our template letter to write to your airline.