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Cost of Living

Consumer Parliament 2020

The Consumer Council's fourth annual Consumer Parliament. 

Theme: "Cost of living". Hear from expert speakers and #HaveYourSay about issues which affect you. 

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The Consumer Council for Northern Ireland response to Royal Mail Consultation on the Overseas Post Scheme Changes

The Consumer Council is pleased to respond to Royal Mail’s proposed changes to its Overseas Scheme.

Consultations

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Royal Mail temporary decision to remove Saturday letter deliveries

Royal Mail announced today (Tuesday 28 April 2020) that from 2 May it will reduce its service delivery by removing letter deliveries on Saturdays.  Tracked parcels and Special Delivery items and most parcel will still be delivered on Saturdays.

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Information about the impact of COVID-19 (coronavirus) on consumers trying to order goods online.

Cost of Living

Coronavirus: What are your consumer rights?

The Consumer Council has launched a dedicated website that provides a variety of helpful information for consumers in Northern Ireland who may have been affected by the coronavirus pandemic

Scams

Additional advice for vulnerable consumers 

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Consultation Response The European Regulators Group for Postal Services Work Plan for 2021

Consultation Response The European Regulators Group for Postal Services Work Plan for 2021

Consultations

Post

Information about the impact of COVID-19 (coronavirus) to postal services in Northern Ireland, including the latest information about Post Office branches, Royal Mail, DPD, Yodel, Hermes, DHL and UPS.

Cost of Living

Videos: Consumer Parliament and Regional Parliaments

Highlights video of our fourth annual Consumer Parliament and summary video of issues raised at our four regional parliaments. 

Cost of Living

Interactive budgeting tool launched to help consumers identify areas to save money

The Council Consumer has launched a new free online interactive budgeting tool to help households take control of their spending and identify areas where they can potentially save money.

Cost of Living

Consumer Parliament - Newry

To register click here: https://www.eventbrite.co.uk/e/consumer-parliament-newry-tickets-88823636889

10am start time. Registration from 9.30am. 

Cost of Living

Consumer Parliament - Omagh

To register click here: https://www.eventbrite.co.uk/e/consumer-parliament-omagh-tickets-88823231677

Check back for further updates.

Cost of Living

Consumer Parliament - Enniskillen

To register click here: https://www.eventbrite.co.uk/e/consumer-parliament-enniskillen-tickets-88822417241 

Check back for further updates. 

FREE EVENT. Refreshments provided. 

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Post Christmas - Top tips for returning online purchases

The Consumer Council has compiled a list of top tips to ensure consumers’ online purchases are returned safely and on time.

Cost of Living

Draft Forward Work Programme 2020-21

The Consumer Council’s draft Forward Work Programme for the final year of our Corporate Strategy 2016-2021. (Including the combined business cases for our statutory functions in Energy, Transport, Postal Services, and Water and Sewerage).

Submit your feedback by 31 January 2020 by emailing [email protected] or via our Survey Monkey here: https://www.surveymonkey.co.uk/r/TCC-FWP-2021 

Consultations

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Parcel shop locator launched to help consumers save time and money

The Consumer Council has launched ParcelPal NI, a new one-stop shop to help consumers find their nearest local shop where they can send parcels and collect online shopping.

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Best Practice Guide for Parcel Complaints

Best Practice Guide for Parcel Complaints 

Corporate Reports

Post

Advice for Northern Ireland consumers to complain about postal delivery problems

Ahead of the busy Christmas online shopping period including Black Friday and Cyber Monday, The Consumer Council is helping shoppers in Northern Ireland who experience postal delivery problems to complain. 

Cost of Living

Year at a Glance

Some highlights of The Consumer Council's work, 2018-19

Corporate Reports

Cost of Living

Expected impact of Brexit on NI consumers

The Consumer Council commissioned Perceptive Insight to undertake quantitative research with a representative sample of consumers across Northern Ireland (NI). The aim of the research was to ascertain public perceptions about the likely impacts of Brexit for NI consumers, particularly in relation to: Utilities/energy; Transport; Postal services; and General consumer detriment.

Research Reports

Consumer Skills

The Consumer Council returned £212k to the pockets of consumers in 2018/19

The Consumer Council has had a successful year in 2018/19, advising and signposting a total of 1,213 consumers. Throughout the period, 3,782 enquiries and complaints were investigated, resulting in £212k being returned to the pockets of consumers in Northern Ireland.

Consumer Skills

Enquiries and Complaints Report 2018-19

The Consumer Council's Enquiries and Complaints Report explores consumer complaints, enquiries, consumer outreach, and data for The Consumer Council and beyond.

Corporate Reports

Cost of Living

NI Chamber Annual Networking Conference and Business Showcase

The Consumer Council are exhibiting at the NI Chamber Annual Networking Conference and Business Showcase.

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The Consumer Council for Northern Ireland response to the Ofcom’s further consultation: Recovering postal regulation and consumer advocacy costs

The Consumer Council welcomes the opportunity to respond to Ofcom’s further consultation: recovering postal regulation and consumer advocacy costs, which proposes amendments to the relevant regulatory condition (CP1) to clarify that only turnover relating to domestic services, and not international letters and parcels, should be included when calculating relevant turnover.

Consultations

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Developments in the postal sector and implications for regulation

The Consumer Council has reviewed with interest the European Regulators Group for Postal Services (ERGP) report on Developments in the postal sector and implications for regulation. We note the report raises a number of strategically important policy considerations for the postal sector and regulation in the postal market. We provide some general comments below and highlight The Consumer Council’s research which is relevant to many key areas discussed in the ERGP report.

Consultations

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Post Offices transformed - Factsheet

Citizens Advice published its review of the Post Office restructuring programme, which started in 2012 and finished in 2018, supported by £2billion government investment. Our response outlines the key highlights from the report.

Consumer Guides

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Post Offices transformed

Citizens Advice published its review of the Post Office restructuring programme, which started in 2012 and finished in 2018, supported by £2billion government investment. See below for the key highlights from the report.

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Package Deal - Retailers and Delivery Surcharges

The level and fairness of parcel surcharging remains a longstanding and frustrating issue for consumers in Northern Ireland, the Highlands and Islands of Scotland and other remote areas in the United Kingdom (UK). Four in 10 UK online retailers apply an additional delivery surcharge for consumers living in Northern Ireland. This can cost on average an additional £6.72. With the predicted growth in online shopping this additional cost can potentially exclude or cause significant cost to consumers.

Consumer Guides

Cost of Living

Consumer Parliament Report 2019

The Consumer Council's Third Annual Consumer Parliament. 

Corporate Reports

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Stamp Out Complaints

This report is part of The Consumer Council’s partnership approach with Citizens Advice and Citizens Advice Scotland to review complaint handling in the postal market. This is the first in a series of reports by the Consumer Advocacy Bodies on postal complaints.

Consumer Guides

Cost of Living

Consumer Insight Survey 2019 - Summary Report

In February 2019 YouGov conducted a survey across Northern Ireland on behalf of The Consumer Council to understand key consumer issues. This report covers key findings around Northern Ireland consumers and their household expenditure, if they shop around for essential goods and services and switch and save. In addition, it also highlights if they have been targeted by scams and how well they know their consumer rights.

Research Reports

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Consider your postal options as Royal Mail announce price increases

The Consumer Council is advising consumers to consider their postal options, as price increases from Royal Mail for letters and parcels go live from Monday 25 March 2019. 

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Win for Northern Ireland Consumers: Online retail giant to remove delivery surcharges to Northern Ireland

Wayfair, the online home and furniture retail giant, has announced it is scrapping delivery surcharges to Northern Ireland and Scotland for orders over £40. This will now apply across the entire UK without penalising consumers living in these geographical areas.

 

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Consumer Council response to Ofcom’s proposed Annual Plan 2019/2020

The Consumer Council consultation response to Ofcom's proposed Annual Plan 2019/20. 

Consultations

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Consumer Councils response to the Citizens Advice draft consumer work plan 2019/20

The Consumer Council consultation response to Citizen Advice draft consumer work plan 2019/20.

Consultations

Post

Consumer Council response to The European Regulators Group for Postal Services

Consumer Councils consultation response to ERGB report on developments in the postal sector and implications for regulation.

Consultations

Cost of Living

Enquiries and Complaints Report 2017-18

This report covers all contacts received by The Consumer Council from consumers for the year to 31 March 2018.  

Corporate Reports

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Hey Mr Postman… Check out The Consumer Council Postal Complaints Tool

The Consumer Council advises consumers to complain if they have experienced problems with their post this Christmas.

 

Business

Consumer Council Draft Forward Work Programme 2019/20

The Consumer Councils draft Forward Work Programme 2019/20 is now available for consultation.

Consultations

Post

One in five NI consumers experience additional online delivery costs

Fair Delivery Day – 26 November 2018

Post

The Consumer Council Welcomes Re-Opening of Park Avenue Post Office

The Consumer Council has welcomed the re-opening of the Park Avenue Post Office, Derry/Londonderry, following its closure in November 2017.

 

Cost of Living

St George's Market

Consumer rights information stand, and freebie give aways 

Post

Consultation Response to Postal Price Cap Regulation

Consumer Council response to Ofcom consultation on the review of the price safeguard cap for Second Class standard letters, large letters and parcels up to 2kg.

Consultations

Post

NI Businesses Urged to Click on New Delivery Law Website

Bodies unite to help NI businesses understand their parcel rights and responsibilities

Business

One in six businesses have received scam mail

The Consumer Council’s top five tips to identifying scam mail.

Cost of Living

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Cost of Living

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Business

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Consumer Skills

Belfast PCSP Christmas Crime Prevention and Safety Event

This annual event, hosted by Belfast Policing and Community Partnership (PCSP), is designed to provide consumers with free practical advice, information and support on a range of crime prevention and safety issues, particularly related to the Christmas season.

Cost of Living

University of Ulster Fresher Fair – Coleraine

We will be at University of Ulster Freshers' Fair providing students with useful information about their rights. We will also be promoting our Student Guide which helps students manage their household bills and get consumer savvy.

Cost of Living

University of Ulster Freshers Fair – Jordanstown

We will be at University of Ulster Freshers' Fair providing students with useful information about their rights. We will also be promoting our Student Guide which helps students manage their household bills and get consumer savvy.

Cost of Living

University of Ulster Freshers Fair – Magee

We will be at University of Ulster Freshers' Fair providing students with useful information about their rights. We will also be promoting our Student Guide which helps students manage their household bills and get consumer savvy.

Scams

How to spot scam mail

Our scam mail leaflet provides information on the types of scam mail, what to look for and how to report it. 

Consumer Guides

Cost of Living

Consumer Parliament Report 2018

Report on our Consumer Parliament, which was held at the Guildhall in Derry/Londonderry on 23 March 2018. 

Corporate Reports

Post

New Website For Consumers With Parcel Delivery Problems

Northern Ireland shoppers are set to benefit from a new website to report delivery problems with online orders. 

Cost of Living

Consumer Clinic

The Consumer Council is inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Cost of Living

Consumer Clinic

The Consumer Council is inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Cost of Living

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues.

Business

Ways to save on your postal costs. 

Business

This section includes a list of useful postal contacts.

Business

Legal obligations when selling online, by phone or email. 

 

Post

Consumer Council welcomes Enforcement Notice on Parcel Deliveries and Surcharges

Good news for Northern Ireland consumers who often face delivery restrictions.

Post

Many of us use Royal Mail to send letters and parcels. However competition in the postal market is growing, providing a range of postal options.

Post

Common postal issues can relate to lost, delayed, or damaged mail.

Post

Types of scam mail and advice on how to report. 

Post

Here are some useful guides that will help you with sending letters and parcels, making a postal complaint and finding out more about the Post Office.

Post

There are over 480 Post Offices outlets in Northern Ireland which provide access to many important services. 

Post

Did you know that two in five Northern Ireland shoppers have experienced delivery surcharges when buying goods online? The most common issues are non-delivery to Northern Ireland, charging more to do so or withdrawal of the free-delivery option.

A new website www.deliverylaw.uk provides advice on your rights and a portal to report problems you've had getting parcels delivered to Northern Ireland. 

Post

It is important to choose the most suitable postal product, understand your rights and be aware of potentially higher delivery charges.

Post

Information about sending and receiving mail through the postal system.

Post

Experiences and attitudes of vulnerable consumers and businesses to the postal service

Consumers have seen significant changes to the way they use the post in recent years, with the rise in digital communication and increase in parcel deliveries from online shopping. The opportunities and consequences from these changes are still unfolding, however, some of these changes are likely to benefit certain consumers more than others.

Research Reports

Post

Ofcom Recovering postal regulation and consumer advocacy costs

The Council welcomes the opportunity to respond to Ofcom’s review of recovering postal regulation and consumer advocacy costs.

Consultations

Post

Post Office Network Consultation

We note that the purpose of the consultation is to help the government better understand what consumers need from the Post Office network which will help with the application for state aid. It is in this context that the Consumer Council provides its response to set out what consumers here need from the network moving forward.

Consultations

Post

The Consumer Advocacy Bodies response to Ofcom’s Review of the Regulation of Royal Mail

The Consumer Advocacy Bodies - Citizens Advice, Citizens Advice Scotland and the Consumer Council for Northern Ireland - represent UK postal consumers.

Consultations

Post

Giving back this Christmas - Advice for returning unwanted gifts

Tis the season of giving but on occasions we may wish not to receive some gifts (e.g. itchy jumpers or pungent soap).

Post

Help is at hand with Christmas postal issues

The Consumer Council provides advice for lost, damaged, delayed or mis-delivered Christmas post.

Other

Draft Forward Work Programme 2018-19

Draft Forward Work Programme 2018-19

Other

Post

Stamp out big Christmas postage costs

Shopping around can save money on Christmas postage costs

Post

Santa savings on online delivery of toy orders

With Black Friday fast approaching The Consumer Council wants to make sure consumers plan ahead and get the best delivery deals for online orders.

Post

Border Post - A report on cross border mail delivery

The general objective of this study was to evaluate the consumer and business experience of cross-border postal services in NI.

Research Reports

Post

Do you sell online? Are you getting the best deal on delivery charges?

If you are a small business and selling online, The Consumer Council has advice to save you money when posting your online orders this Christmas.

Business

Enquiries and Complaints Report 2016-17

This report covers all contacts received from consumers for the year to 31 March 2017.

Personal Finances

Bank on the Post Office to manage your money

The Consumer Council has found that almost half (49%) of Northern Ireland consumers are unaware Post Offices offer personal banking services. With a number of Ulster Bank branch closures pending across Northern Ireland, we are encouraging consumers to consider their future banking arrangements.

Business

Council Minutes - June 2017

Minutes from the Council meeting on the 20 June 2017.

Other

Post

Joint UK Consumer Advocacy Bodies Royal Mail Scheme for Franking Letters and Parcels

Joint UK Consumer Advocacy Bodies consultation response to Royal Mail Scheme for Franking Letters and Parcels 2014

Consultations

Consumer Skills

The Consumer Council Annual Report and Accounts 2016-17

The Consumer Council Annual Report and Accounts 2016-17

Post

The Consumer Council’s John French takes up new ‘Post’…

Chief Executive of The Consumer Council visits Royal Mail Delivery Office in Antrim to become a postie for the day.

Consumer Skills

Council Minutes - May 2017

Minutes from the Council meeting on the 16 May 2017.

Other

Post

Two-thirds of online shoppers experience parcel delivery issues

The Consumer Council working with Citizens Advice to improve online shoppers’ experience

Business

Council Minutes - March 2017

Minutes from the council meeting on the 21 March 2017.

Other

Business

Consultation Response to the Programme for Government

Consumer Council consultation response to the Programme for Government consultation.

Consultations

Post

The Consumer Advocacy Bodies response to Ofcom’s Review of the Regulation of Royal Mail

The Consumer Advocacy Bodies - Citizens Advice, Citizens Advice Scotland and the Consumer Council for Northern Ireland - represent UK postal consumers.

Consultations

Post

The Citizens Advice draft consumer work plan 2017/18

The Consumer Council is pleased to be able to offer comments on Citizens Advice draft consumer work plan 2017/18. We believe the draft consumer work plan demonstrates a comprehensive approach with exceptional clarity of purpose.

Consultations

Consumer Skills

Consumer Parliament

The Consumer Council is holding our first Consumer Parliament event on Friday 24 March.

Consumer Skills

Raise the Issues Most Important to You at NI’s First Consumer Parliament

Northern Ireland consumers will have the opportunity to raise the issues most important to them, learn about their consumer rights and how to save money at the Consumer Council’s inaugural Consumer Parliament on Friday 24 March 2017.

Post

Response to Ofcom’s Draft Annual Plan 2017/18

We are particularly keen to provide specific mention on a number of key projects, under the three high level long term goals, which we feel could be of mutual benefit through closer working and sharing of information.

Consultations

Business

Consultation Response to Mid and East Antrim Borough Council Draft Community Plan

Consumer Council consultation response to Mid and East Antrim Borough Council Draft Community Plan Consultation.

Consultations

Business

Consultation Response to the Newry, Mourne & Down Community Plan 2030

Consumer Council consultation response to the Newry, Mourne and Down Community Plan 2030.

Consultations

Business

Consultation Response to Lisburn & Castlereagh Community Plan 2017 - 2032

Consumer Council consultation response to the Lisburn and Castlereagh Community Plan 2017 - 2032.

Consultations

Business

Consultation Response to the Ards and North Down Community Plan 2017 - 2032

Consumer Council consultation response to the Ards and North Down Community Plan 2017 - 2032.

Consultations

Post

UK Post Scheme & Overseas Letter Post Scheme - update to International Tracked and prohibited goods

The UK Consumer Advocacy bodies have considered the consultation document dated 5 October 2016 and the changes Royal Mail is proposing to make to the UK Post Scheme and the Overseas Letter Post Scheme.

Consultations

Energy

Consumer Council Response to ABC Draft Community Plan 2017-30

Our principal statutory duty is to promote and safeguard the interests of consumers in Northern Ireland.

Consultations

Post

The Postal Consumer Experience

Postal consumers and the Network Transformation Programme in Northern Ireland

Research Reports

Business

Enquiries and Complaints Report 2015 - 2016

The Enquiries and Complaints report 2015 - 2016 provides an insight into our complaints handling work.

Research Reports

Business

Council Minutes - September 2016

Minutes from the council meeting on the 27th of September 2016.

Other

Post

Postal Checklist for Returning Online Purchases

Consumer Council postal top tips

Post

Post Office Network Consultation

The Consumer Council is pleased to respond to the Department for Business, Energy and Industrial Strategy (BEIS) consultation on the Post Office network.

Consultations

Business

Consumer Council Draft Forward Work Programme 2017/18

The Consumer Council's draft Forward Work Programme 2017/18 is now available for consultation

Consultations

Post

Consumers Advised To Plan Around Post Office Industrial Action

Potential Industrial Action to Affect Six Post Offices next week

Post

Shoppers in Northern Ireland and the Republic of Ireland face discrimination due to nationality and

The European Consumer Centre (ECC) Ireland, in conjunction with the Consumer Council for Northern Ireland, has today [Wednesday, December 14th 2016] launched a new report which found that despite EU legislation designed to prevent discrimination based on nationality and place of residence, some traders restrict consumers’ access to services.

Post

Consumer Council welcomes installation of post box in Dromore

Consumer Council welcomes today’s announcement by Royal Mail regarding the installation of an additional post box in Dromore, Co.Down.

Post

Consumers Advised To Plan Around Post Office Industrial Action

Post Office Industrial Action could affect 6 branches.

Post

Consumer Council welcomes Post Office Ltd decision not to relocate Donaghadee Post Office

Donaghadee Post Office will continue to operate from New Street, Donaghadee

Post

Consumers Advised To Plan Around Post Office Industrial Action

The Consumer Council has advised Post Office customers to be aware of a planned 24-hour strike on Thursday 15 September, and to consider if they can visit on a different day or use an unaffected Post Office branch.

Post

Help Consumer Council to stamp out online parcel problems

Consumer Council wants to learn about consumers’ experience of online delivery restrictions and exclusions to NI

Business

Response to Draft Programme for Government Framework

The Consumer Council is committed to developing a better Northern Ireland and therefore is encouraged and enthused about the outcomes based approach taken by the draft Programme for Government (dPfG) for 2016-21.

Consultations

Post

Ofcom’s review of the Regulation of Royal Mail

As the statutory representative for consumers of postal services in NI the Consumer Council is pleased to respond to Ofcom’s consultation on the review of the Regulation of Royal Mail.

Consultations

Post

Post Implementation Review of the Postal Services Act 2011

The Consumer Council is a non-departmental public body (NDPB) established through the General Consumer Council (Northern Ireland) Order 1984. Our principal statutory duty is to promote and safeguard the interests of consumers in Northern Ireland.

Consultations

Post

Consumer Council Consultation Response - Royal Mail postal schemes

Consumer Council Consultation Response in conjunction with Citizens Advice Bureau - Royal Mail Postal Schemes - Confirmation of delivery and amendments to prohibitions

Consultations

Business

Consumer Council Response to BIS Consultation on Improving Consumer Landscape & Switching

Consumer Council consultation response to BIS call for evidence on Improving consumer landscape and quicker switching.

Consultations

Business

Got a Complaint - Arabic

Consumer Guides

Post

Consumer Council consultation response on the proposed closure of Shaftesbury Square Post Office

Consumer Council consultation response on the proposed closure of Shaftesbury Square Crown Post Office.

Consultations

Business

Council Minutes - 9 February 2016

Other

Business

CCNI Consultation Response to Citizens Advice & Citizens Advice Scotland Draft Work Plan 2016-17

Consumer Council consultation response to Citizens Advice and Citizens Advice Scotland draft work plan for 2016/17.

Consultations

Business

Shaftesbury Square Post Office proposed closure factsheet

Find out how to respond to the consultation on the proposed closure and tell Post Office Ltd what you think.

Other

Business

Consumer Council Wants to Hear from You!

The Consumer Council is currently inviting views on its draft Corporate Plan 2016-21 and Forward Work Programme 2016-17.

Post

Consumer Council consultation response to Ofcom’s Draft Annual Plan 2016/17

Consumer Council consultation response to Ofcom's Draft Annual Plan for 2016/17.

Consultations

Post

Proposed closure of Shaftesbury Square Crown Post Office - Make sure your voice is heard.

The Consumer Council is urging people to respond to the public consultation on the proposed closure of Shaftesbury Square Post Office and to let Post Office Limited know how it would affect them.

Business

Council Minutes - 6 May 2015

Other

Business

Consumer Council Draft Corporate Plan 2016 - 2021

The Consumer Council's draft Corporate Plan 2016 - 2021 is now available for consultation.

Consultations

Business

The Consumer Council's Draft Corporate Plan 2016-2021

Now available for consultation.

Consultations

Post

Consumer Council statement on Royal Mail Price Changes

Royal Mail has today announced price changes to some of its services, which will take effect on 29 March 2016. 1st and 2nd Class stamps are increasing by 1pence to 64p and 55p, respectively.

Business

Consumer Council Draft Forward Work Programme 2016/17

The Consumer Council's draft Forward Work Programme 2016/17 is now available for consultation.

Consultations

Business

Council Minutes - 9 December 2015

Other

Business

Council Minutes - 4 November 2015

Other

Consumer Skills

Consultation Response to the CMA's Annual Plan 2016 -2017

Consumer Council consultation response to the CMA's Annual Plan 2016 -2017.

Consultations

Post

Avoid empty Christmas stockings with Consumer Council postal advice

With a third of online retailers applying delivery restrictions to Northern Ireland (NI) the Consumer Council is providing some timely delivery tips to avoid any empty Christmas stockings.

Business

Council Minutes - 23 September 2015

Other

Consumer Skills

Council Minutes - 29 July 2015

Other

Business

Business Plan for 2015-16

Other

Business

Business Plan for 2015-16

Other

Business

Consumer Council signs 'Consumer Rights Initiative' Memorandum of Understanding

The Consumer Council in partnership with Advice NI, Citizens Advice Bureau Northern Ireland and the Law Centre NI yesterday (07 October 2015) signed the ‘Consumer Rights Initiative’ Memorandum of Understanding.

Post

Change at the Counter Report

This report provides an overview of the Consumer Council’s experience of Network Transformation since taking over statutory responsibility for postal services in April 2014.

Research Reports

Post

Consultation response to Ofcom’s review of the regulation of Royal Mail

Consumer Council's consultation response to Ofcom’s review of the regulation of Royal Mail.

Consultations

Post

Consultation response to Ofcom’s consultation on universal service exceptions

Consumer Council's joint response to Ofcom’s consultation on universal service exceptions to Royal Mail’s universal service obligation.

Consultations

Post

Consultation Response on Cross Border Parcel Delivery

Consumer Council consultation response on cross border parcel delivery.

Consultations

Post

The Online Parcel Premium

This report explores the issues arising from online parcel deliveries to Northern Ireland.

Research Reports

Business

Enquiries and Complaints Report 2014 - 2015

The Enquiries and Complaints report 2014-15 provides an insight into our complaints handling work.

Research Reports

Post

Consultation Response to Royal Mail's Overseas Letter Post Scheme - Improving Claim Process

Citizens Advice Service (Citizens Advice and Citizens Advice Scotland) and Consumer Council for Northern Ireland response to Royal Mail United Kingdom and Royal Mail Overseas Letter Post Scheme - improving claim process.

Consultations

Post

Online Delivery Restrictions for Northern Ireland Consumers

The Consumer Council has today revealed to the Committee for Enterprise, Trade and Investment that a third of online retailers apply delivery restrictions to Northern Ireland (NI).

Post

Stamp out postal problems

The Consumer Council today launches its ‘Practical Guide to Postal Services’ pack, a trio of guides to help consumers know their rights and get the best from their postal services.

Post

Your Local Post Office

This guide provides information on products and services available at the post office, changes to the post office network and how to make a complaint.

Consumer Guides

Post

Making a Postal Complaint

This guide provides advice on how to make a complaint or claim compensation, if something goes wrong when you are sending or receiving mail.

Consumer Guides

Post

Consultation: Citizens Advice Consumer Codes 2015 review consultation

Consumer Council's response to Citizens Advice Consumer Codes 2015 review consultation

Consultations

Post

Consultation Response: Ofcom’s Stakeholder views on Postal Complaint Handling and Redress

Citizens Advice Service (Citizens Advice and Citizens Advice Scotland) and Consumer Council for Northern Ireland response to Ofcom's stakeholder views on the postal complaint handling and redress.

Consultations

Post

Response to findings of BIS Select Committee’s report into postal services sector & USO

The Consumer Council has welcomed the findings of the BIS Select Committee’s report “Competition in the postal services sector and the Universal Service Obligation”, which were published today.

Post

Post Office services restored to Castlecaulfield consumers

Following a six week local public consultation with customers and their representatives, consumers in Castlecaulfield can now avail of a Post Office outreach service on Wednesday and Friday mornings from 10am-1.30pm in their local ‘Food Store’ (Food Store, 32 Main Street, Castlecaulfield, Dungannon BT70 3NP). Pictured is Lord Maurice Morrow MLA, Kellin McCloskey Head of Postal Services at the Consumer Council, Leanne Elgin and Rachel McAteer, Post Office.

Post

Consultation Response to Ofcom's Annual Plan 2015-2016

Consumer Council response to Ofcom's Draft Annual Plan for 2015 - 2016.

Consultations

Post

Consultation Response to Royal Mail Access Pricing Review

Consumer Council and Citizens Advice Service (Citizens Advice and Citizens Advice Scotland) response to Royal Mail Access Pricing Review.

Consultations

Post

Consultation Response Overseas Letter Post Scheme

Consumer Council consultation response on the overseas letter post scheme - introduction of new international letters format.

Consultations

Consumer Skills

CMA Annual Plan Consultation 2015/16

Consumer Council consultation response on the Competition and Markets Authority (CMA) Annual Plan 2015/16.

Consultations

Post

Are you waiting for an online order to be delivered by CityLink?

Fact sheet with advice for consumers waiting for on line orders to be delivered by CityLink

Other

Consumer Skills

Baby it’s cold outside!

Now the weather has turned frosty and people are pulling out the winter woollies, the Consumer Council is urging consumers to get a copy of its ‘Weather the Winter’ leaflet to be winter ready in the event of severe weather.

Post

Santa Sleigh Delay

The Consumer Council is urging consumers to know their rights about delayed postal deliveries in the run up to Christmas. An unprecedented spike in online shopping on Black Friday and Cyber Monday has created a backlog in deliveries for many consumers.

Post

Consumer Council and Citizens Advice Letter on the Postal Scheme Consultation on Restricted Goods

Consumer Council and Citizens Advice response letter on the postal scheme consultation on restricted goods.

Consultations

Post

Get the most from your post this Christmas!

Many of us will be sending cards and parcels through the post this Christmas. The Consumer Council is urging people to follow some simple guidelines to ensure cards and parcels arrive safely and on time. They can also help if things go wrong.

Post

Sending Letters and Parcels

A practical guide to postal services.

Consumer Guides

Post

BIS Select Committee Briefing - 24th October 2014

Written evidence submitted to the Business, Innovation and Skills Select Committee into competition in the UK postal sector and the universal service obligation.

Other

Post

Consultation: ERGP on implementation of USO

Submission to the European Regulators Group for postal services: implementation of the USO on the postal sector in view of market developments

Consultations

Post

Delivering Satisfaction: A Summary of Complaint Handling in the Postal Market

A summary of complaint handling in the postal market.

Research Reports

Post

Delivering Satisfaction: Complaint Handling in the Postal Market

A report on complaint handling in the postal market.

Research Reports

Business

Annual Report and Accounts 2013 - 2014

Annual Report and Accounts for 2013 - 2014

Research Reports

Post

Consumer Council & Citizens Advice Consultation Response: Small Parcel Dimension

The Consumer Council for Northern Ireland (CCNI) and Citizens Advice welcomes the opportunity to respond to Royal Mail’s proposed amendment to the current universal service small parcel format.

Consultations

Post

Consumer Council Welcomes Extended Opening Hours for Belfast and Londonderry Delivery Offices

Kellin McCloskey, Head of Postal Services at the Consumer Council said “The Consumer Council welcomes today’s announcement by Royal Mail to pilot Sunday opening hours at their Belfast (Tomb Street) and L’Derry Delivery Offices from Sunday 7 September 2014.”

Post

Consumer Council responds to decision to relocate Armagh Post Office

The Consumer Council has ensured that consumers’ concerns have been taken into consideration as part of the Post Office Limited’s decision to relocate Armagh Post Office to Emerson’s Supermarket, Scotch Street.

Post

Consumer Council responds to Royal Mail’s announcement of new collection arrangements and post boxes

The Consumer Council has said consumers should be aware of changes Royal Mail is introducing to collection times of some post boxes across NI.

Business

All wrapped up – NI Consumers to benefit from clearer information on the cost of parcel deliveries

The Consumer Council has welcomed new UK wide guidelines which should see NI shoppers benefit from clearer, up front information on parcel delivery charges. This means they will no longer have to wait until the end of the purchasing process to find out if they will be hit with high charges or be left facing the prospect of no delivery at all.

Business

Statement of principles for parcel deliveries

The following is designed to assist retailers in their policies on the delivery of goods purchased over the internet by individual consumers by setting out best practice principles as to how retailers can ensure their delivery services meet the needs of their customers

Other

Business

Statement of principles for parcel deliveries

The following is designed to assist retailers in their policies on the delivery of goods purchased over the internet by individual consumers by setting out best practice principles as to how retailers can ensure their delivery services meet the needs of their customers.

Post

Consumer Council statement re Post Office Limited’s annual results

The Consumer Council has reacted with concern regarding Post Office Limited’s annual results, which today reveal an 11 per cent drop in revenue generated from public services, such as payment of household rates, car tax, passport renewals and the collection of pension and benefits.

Business

Consumer Council Puts a Record £1/2million Back Into Consumers’ Pockets

Almost £500,000 has made its way back to consumers' pockets over the last year after they turned to the Consumer Council for help with their complaint.

Post

Consumer Council to discuss concerns over proposed relocation of Armagh Post Office

The Consumer Council is due to meet with Post Office Management to discuss concerns raised by consumers on the proposed relocation of the Armagh Post Office from the Shopping Centre at Thomas Street.

Post

Royal Mail Revenue Growth Should Reduce Risk of Further Stamp Price Increases, Says Consumer Council

The Consumer Council, which last month took on additional responsibilities regarding postal services in Northern Ireland, has responded to Royal Mail’s announcement of a growth in revenue.

Business

Comment on draft Forward Work Plan

Research Reports

Post

Consumer Council Commends Royal Mail’s NI Performance

The Consumer Council, which last month took on additional responsibilities regarding postal services in Northern Ireland, has today welcomed Royal Mail’s annual quality of service results.

Business

Updated Consumer Council Website Goes Live

Making information consumers want clearer and easier to access has been the key aim of the new updated Consumer Council website, which has gone live.

Post

We’ll Keep You Posted! -New role for Consumer Council-

The Consumer Council has taken on new responsibilities to represent consumers of postal services in Northern Ireland, alongside its ongoing role to represent consumers of energy, transport, water and sewerage, banking and insurance services.

Post

Representation of Consumers of Postal Services in NI Briefing

Briefing Paper on the Representation of Consumers of Postal Services in Northern Ireland

Other

Energy

Consumer Pages

A handy guide to the numbers you may need.

Consumer Guides

Business

Complaints & Enquiries Report 2011 - 2012

Welcome to the Consumer Council Annual Enquiries and
Complaints Report for 2011-2012. We previously published
two reports Complain, Campaign and Gain: Championing
Consumers spanning 2006-2009 and 2009-2011
respectively. This report will now be produce

Research Reports