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Package Deal - Retailers and Delivery Surcharges

The level and fairness of parcel surcharging remains a longstanding and frustrating issue for consumers in Northern Ireland, the Highlands and Islands of Scotland and other remote areas in the United Kingdom (UK). Four in 10 UK online retailers apply an additional delivery surcharge for consumers living in Northern Ireland. This can cost on average an additional £6.72. With the predicted growth in online shopping this additional cost can potentially exclude or cause significant cost to consumers.

Consumer Guides

Cost of Living

Consumer Parliament 2020

Venue TBC. 

The Consumer Council's fourth annual Consumer Parliament. 

Cost of Living

Consumer Parliament Report 2019

The Consumer Council's Third Annual Consumer Parliament. 

Corporate Reports

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Stamp Out Complaints

This report is part of The Consumer Council’s partnership approach with Citizens Advice and Citizens Advice Scotland to review complaint handling in the postal market. This is the first in a series of reports by the Consumer Advocacy Bodies on postal complaints.

Consumer Guides

Cost of Living

Consumer Insight Survey 2019 - Summary Report

In February 2019 YouGov conducted a survey across Northern Ireland on behalf of The Consumer Council to understand key consumer issues. This report covers key findings around Northern Ireland consumers and their household expenditure, if they shop around for essential goods and services and switch and save. In addition, it also highlights if they have been targeted by scams and how well they know their consumer rights.

Research Reports

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Consider your postal options as Royal Mail announce price increases

The Consumer Council is advising consumers to consider their postal options, as price increases from Royal Mail for letters and parcels go live from Monday 25 March 2019. 

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Win for Northern Ireland Consumers: Online retail giant to remove delivery surcharges to Northern Ireland

Wayfair, the online home and furniture retail giant, has announced it is scrapping delivery surcharges to Northern Ireland and Scotland for orders over £40. This will now apply across the entire UK without penalising consumers living in these geographical areas.

 

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Consumer Council response to Ofcom’s proposed Annual Plan 2019/2020

The Consumer Council consultation response to Ofcom's proposed Annual Plan 2019/20. 

Consultations

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Consumer Councils response to the Citizens Advice draft consumer work plan 2019/20

The Consumer Council consultation response to Citizen Advice draft consumer work plan 2019/20.

Consultations

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Consumer Council response to The European Regulators Group for Postal Services

Consumer Councils consultation response to ERGB report on developments in the postal sector and implications for regulation.

Consultations