Other

Other

The Consumer Council's response to Financial Conduct Authority’s consultation on the Retail Distribution Review (RDR) and Financial Advice Market Review (FAMR)

The Consumer Council of Northern Ireland welcomes the invitation to respond to the FCA’s Call for input and welcomes the plan to evaluate the Retail Distribution Review (RDR) and Financial Advice Market Review (FAMR). Due to the technical nature of the questions posed within the Call for Input, The Consumer Council believe it is best placed to provide an overview of the issues in relation to RDR and FAMR that it would like the FCA to consider moving forward. 
 

Consultations

Other

Customer Journey Mapping Results 2018/19

Customer Journey Mapping Results 2018/19

Corporate Reports

Other

Customer Experience Wheel 2018/19

Customer Experience Wheel 2018/19

Corporate Reports

Other

Emotional Well-Being 2018-19

We have 4 questions in our Customer Satisfaction Survey that asks the consumer to rate on a scale from ‘Strongly Agree’ to ‘Strongly Disagree’, how our assistance affected them in the following ways:

  • Made them feel relieved of stress and anxiety;
  • Made them feel supported;
  • Made them feel listened to; and
  • Made them more empowered as a consumer.

The results for 2018-19 are in the attached document. 

Corporate Reports

Other

Service Standards Analysis 2018/19

Service Standards Analysis 2018/19

Corporate Reports

Other

Privacy Policy - updated 24th May 2019.

The Privacy Policy outlines how we collect, use, and store your information at The Consumer Council.

Please note we have updated our privacy policy as of 24th May 2019.

Other

Other

Customer Satisfaction 2018-19

Customer Satisfaction Survey Results 2018/19

Corporate Reports

Cost of Living

Consumer Insight Survey 2019 - Summary Report

In February 2019 YouGov conducted a survey across Northern Ireland on behalf of The Consumer Council to understand key consumer issues. This report covers key findings around Northern Ireland consumers and their household expenditure, if they shop around for essential goods and services and switch and save. In addition, it also highlights if they have been targeted by scams and how well they know their consumer rights.

Research Reports

Other

Register of Interests - Staff - March 2019

Register of Interests - Staff - March 2019 

Corporate Reports

Other

Standards of Service - 2018/19

Standards of Service - 2018/19

Corporate Reports