Other

Other

Two hundred and ninety fifth meeting of the General Consumer Council for Northern Ireland

Two hundred and ninety fifth meeting of the General Consumer Council for Northern Ireland

Corporate Reports

Cost of Living

Educating the whole family with a consumer rights themed day of fun

The Consumer Council and Radius Housing have teamed up to host a Friday Funday on 23 August 2019 from 10am to 1pm.

Other

‘Breathing Space’ Consultation on a policy proposal

The Consumer Council welcomes this opportunity to contribute to Her Majesty’s Treasury (HMT) Committee’s policy proposal on the ‘Breathing space’ consultation. The Consumer Council believes it is well placed to respond to this review from the perspective of the Northern Ireland consumer. Our outreach and empowerment work, complaint resolution and research gives us first-hand knowledge of the needs of consumers in Northern Ireland and the key issues affecting them.

Consultations

Other

The Consumer Council for Northern Ireland response to the FCA’s consultation on Intergenerational Differences

The Consumer Council welcomes the opportunity to respond to the Financial Conduct Authority (FCA) consultation on Intergenerational Differences. We recognise that the FCA’s consultation centres on evolution of the way people build and use wealth and how these changes have an impact on consumers’ financial needs. However, The Consumer Council believes that consideration also needs to be given to the key differences that Northern Ireland consumers face in relation to financial services, as outlined below, which will have particular relevance to consumers’ ability to build and use wealth across generations.

Consultations

Cost of Living

NI Chamber Annual Networking Conference and Business Showcase

The Consumer Council are exhibiting at the NI Chamber Annual Networking Conference and Business Showcase.

Other

Annual Report and Accounts 2018 - 2019

The Consumer Council's Annual Report and Accounts for 2018 - 2019.

Corporate Reports

Other

The Consumer Council Customer Journey Roadmap

The stages a Consumer will go through when making a complaint through The Consumer Council.

 

Statistics:

99.5% of contacts were acknowledged in 3 working days

99.7% agree they were kept up to date by us

99.2% of consumers said they were satisfied

Corporate Reports

Other

Minutes of two hundred and ninety fourth meeting of The Consumer Council for Northern Ireland

Minutes of two hundred and ninety third meeting of The Consumer Council for Northern Ireland

Other

Other

Minutes of two hundred and ninety third meeting of The Consumer Council for Northern Ireland

Minutes of two hundred and ninety third meeting of The Consumer Council for Northern Ireland

Other

Cost of Living

Consumer Parliament 2020

Venue: Assembly Buildings Conference Centre, Belfast. 

The Consumer Council's fourth annual Consumer Parliament.