Food

Cost of Living

Consumer Parliament 2020

The Consumer Council's fourth annual Consumer Parliament. 

Theme: "Cost of living". Hear from expert speakers and #HaveYourSay about issues which affect you. 

Business

Advice for Northern Ireland businesses who may be affected by COVID-19 (coronavirus). 

Cost of Living

Food Banks in Northern Ireland

Information on various food banks in Northern Ireland. Last updated 29 June 2020

Consumer Guides

Cost of Living

Coronavirus: What are your consumer rights?

The Consumer Council has launched a dedicated website that provides a variety of helpful information for consumers in Northern Ireland who may have been affected by the coronavirus pandemic

Scams

Additional advice for vulnerable consumers 

Food

Information about the impact of COVID-19 (coronavirus) to retailers, supermarkets, food safety and sales & pricing practices during the coronavirus pandemic.

Cost of Living

Think of others and shop responsibly

The Consumer Council and the Northern Ireland Retail Consortium have come together in an unprecedented joint plea to ask consumers to "be considerate" and stop over-buying food and other products as unfortunately means others are going without. This call is in response to the rise in over-buying in the past few weeks fuelled by Corona Virus worries.

Cost of Living

Videos: Consumer Parliament and Regional Parliaments

Highlights video of our fourth annual Consumer Parliament and summary video of issues raised at our four regional parliaments. 

Cost of Living

Interactive budgeting tool launched to help consumers identify areas to save money

The Council Consumer has launched a new free online interactive budgeting tool to help households take control of their spending and identify areas where they can potentially save money.

Cost of Living

Consumer Parliament - Newry

To register click here: https://www.eventbrite.co.uk/e/consumer-parliament-newry-tickets-88823636889

10am start time. Registration from 9.30am. 

Cost of Living

Consumer Parliament - Omagh

To register click here: https://www.eventbrite.co.uk/e/consumer-parliament-omagh-tickets-88823231677

Check back for further updates.

Cost of Living

Consumer Parliament - Enniskillen

To register click here: https://www.eventbrite.co.uk/e/consumer-parliament-enniskillen-tickets-88822417241 

Check back for further updates. 

FREE EVENT. Refreshments provided. 

Cost of Living

Draft Forward Work Programme 2020-21

The Consumer Council’s draft Forward Work Programme for the final year of our Corporate Strategy 2016-2021. (Including the combined business cases for our statutory functions in Energy, Transport, Postal Services, and Water and Sewerage).

Submit your feedback by 31 January 2020 by emailing [email protected] or via our Survey Monkey here: https://www.surveymonkey.co.uk/r/TCC-FWP-2021 

Consultations

Cost of Living

Year at a Glance

Some highlights of The Consumer Council's work, 2018-19

Corporate Reports

Cost of Living

Expected impact of Brexit on NI consumers

The Consumer Council commissioned Perceptive Insight to undertake quantitative research with a representative sample of consumers across Northern Ireland (NI). The aim of the research was to ascertain public perceptions about the likely impacts of Brexit for NI consumers, particularly in relation to: Utilities/energy; Transport; Postal services; and General consumer detriment.

Research Reports

Food

Consumer Complaints, Enquiries and Outreach Data 2018/19: A Summary

A summary of The Consumer Council's Enquiries and Complaints Report, which explores consumer complaints, enquiries, consumer outreach, and data for The Consumer Council and beyond.

Corporate Reports

Cost of Living

NI Chamber Annual Networking Conference and Business Showcase

The Consumer Council are exhibiting at the NI Chamber Annual Networking Conference and Business Showcase.

Cost of Living

Consumer Parliament Report 2019

The Consumer Council's Third Annual Consumer Parliament. 

Corporate Reports

Cost of Living

Consumer Insight Survey 2019 - Summary Report

In February 2019 YouGov conducted a survey across Northern Ireland on behalf of The Consumer Council to understand key consumer issues. This report covers key findings around Northern Ireland consumers and their household expenditure, if they shop around for essential goods and services and switch and save. In addition, it also highlights if they have been targeted by scams and how well they know their consumer rights.

Research Reports

Food

Northern Ireland households spend £240 per year more on food and drink than UK average

The latest Family Spending in the UK Survey shows that an average household in Northern Ireland spends nearly 8%, or £240, per year more on buying food and non-alcoholic drinks than the UK average.

Food

Balmoral Show 2019

The Consumer Council will be at the Balmoral Show from Wednesday 15th to Saturday 18th May 2019. Our stand will be part of the NI Food Pavilion. 

Cost of Living

Enquiries and Complaints Report 2017-18

This report covers all contacts received by The Consumer Council from consumers for the year to 31 March 2018.  

Corporate Reports

Cost of Living

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Cost of Living

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Cost of Living

University of Ulster Fresher Fair – Coleraine

We will be at University of Ulster Freshers' Fair providing students with useful information about their rights. We will also be promoting our Student Guide which helps students manage their household bills and get consumer savvy.

Cost of Living

University of Ulster Freshers Fair – Jordanstown

We will be at University of Ulster Freshers' Fair providing students with useful information about their rights. We will also be promoting our Student Guide which helps students manage their household bills and get consumer savvy.

Cost of Living

University of Ulster Freshers Fair – Magee

We will be at University of Ulster Freshers' Fair providing students with useful information about their rights. We will also be promoting our Student Guide which helps students manage their household bills and get consumer savvy.

Cost of Living

Consumer Clinic

The Consumer Council is inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Cost of Living

Consumer Clinic

The Consumer Council is inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Food

Balmoral Show 2018

The Consumer Council will be at the Balmoral Show from Wednesday 16th to Saturday 19th May 2018. Our stand will be part of the NI Food Pavilion. 

Cost of Living

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues.

Food

There are many ways you can cut your food shopping bills from planning your meals and writing a shopping list to reviewing deals on offer in store and only buying what you need.

Business

Council Minutes - June 2017

Minutes from the Council meeting on the 20 June 2017.

Other

Food

Airline menus - ‘sky high’ or ‘down to earth’?

Always looking to save consumers money, The Consumer Council has jetted in to review inflight menus, to see if costs are ‘sky high’ or ‘down to earth’.

Consumer Skills

The Consumer Council Annual Report and Accounts 2016-17

The Consumer Council Annual Report and Accounts 2016-17

Food

One in four Northern Ireland consumers worried about cost of food

The Consumer Council helps cut the cost of the summer food shop

Consumer Skills

Council Minutes - May 2017

Minutes from the Council meeting on the 16 May 2017.

Other

Business

Council Minutes - March 2017

Minutes from the council meeting on the 21 March 2017.

Other

Cost of Living

Food Shopping Guide

Making your money last longer a go further. A food shopping guide by The Consumer Council, including food shopping tips. 

Consumer Guides

Business

Consultation Response to the Programme for Government

Consumer Council consultation response to the Programme for Government consultation.

Consultations

Business

Consultation Response to Mid and East Antrim Borough Council Draft Community Plan

Consumer Council consultation response to Mid and East Antrim Borough Council Draft Community Plan Consultation.

Consultations

Business

Consultation Response to the Newry, Mourne & Down Community Plan 2030

Consumer Council consultation response to the Newry, Mourne and Down Community Plan 2030.

Consultations

Business

Consultation Response to Lisburn & Castlereagh Community Plan 2017 - 2032

Consumer Council consultation response to the Lisburn and Castlereagh Community Plan 2017 - 2032.

Consultations

Business

Consultation Response to the Ards and North Down Community Plan 2017 - 2032

Consumer Council consultation response to the Ards and North Down Community Plan 2017 - 2032.

Consultations

Business

Enquiries and Complaints Report 2015 - 2016

The Enquiries and Complaints report 2015 - 2016 provides an insight into our complaints handling work.

Research Reports

Business

Council Minutes - September 2016

Minutes from the council meeting on the 27th of September 2016.

Other

Business

Consumer Council Draft Forward Work Programme 2017/18

The Consumer Council's draft Forward Work Programme 2017/18 is now available for consultation

Consultations

Business

Response to Draft Programme for Government Framework

The Consumer Council is committed to developing a better Northern Ireland and therefore is encouraged and enthused about the outcomes based approach taken by the draft Programme for Government (dPfG) for 2016-21.

Consultations

Business

Consumer Council Response to BIS Consultation on Improving Consumer Landscape & Switching

Consumer Council consultation response to BIS call for evidence on Improving consumer landscape and quicker switching.

Consultations

Business

Got a Complaint - Arabic

Consumer Guides

Business

Council Minutes - 9 February 2016

Other

Business

CCNI Consultation Response to Citizens Advice & Citizens Advice Scotland Draft Work Plan 2016-17

Consumer Council consultation response to Citizens Advice and Citizens Advice Scotland draft work plan for 2016/17.

Consultations

Consumer Skills

Research Report on healthy versus less healthy food promotions in NI - March 2016

Research report on a three stage investigation into the balance of healthy versus less healthy food promotions among NI food retailers.

Research Reports

Consumer Skills

Summary Report on healthy versus less healthy food promotions in NI - March 2016

Summary report on the three stage investigation into the balance of healthy versus less healthy food promotions among NI food retailers.

Research Reports

Business

Consumer Council Wants to Hear from You!

The Consumer Council is currently inviting views on its draft Corporate Plan 2016-21 and Forward Work Programme 2016-17.

Business

Council Minutes - 6 May 2015

Other

Business

Consumer Council Draft Corporate Plan 2016 - 2021

The Consumer Council's draft Corporate Plan 2016 - 2021 is now available for consultation.

Consultations

Business

The Consumer Council's Draft Corporate Plan 2016-2021

Now available for consultation.

Consultations

Business

Consumer Council Draft Forward Work Programme 2016/17

The Consumer Council's draft Forward Work Programme 2016/17 is now available for consultation.

Consultations

Business

Council Minutes - 9 December 2015

Other

Business

Council Minutes - 4 November 2015

Other

Business

Council Minutes - 23 September 2015

Other

Consumer Skills

Council Minutes - 29 July 2015

Other

Business

Business Plan for 2015-16

Other

Business

Business Plan for 2015-16

Other

Business

Consumer Council signs 'Consumer Rights Initiative' Memorandum of Understanding

The Consumer Council in partnership with Advice NI, Citizens Advice Bureau Northern Ireland and the Law Centre NI yesterday (07 October 2015) signed the ‘Consumer Rights Initiative’ Memorandum of Understanding.

Business

Enquiries and Complaints Report 2014 - 2015

The Enquiries and Complaints report 2014-15 provides an insight into our complaints handling work.

Research Reports

Consumer Skills

World Consumer Rights Day takes a look at food!

It’s World Consumer Rights Day on 15 March and the Consumer Council is joining with many other consumer bodies around the world to highlight this year’s theme of healthy, affordable diets.

Business

Consumer Outlook Index January 2015

We have examined whether consumers are seeing the benefits of the “green shoots” of recovery in the Northern Ireland economy or still feeling the pain of recession through our ‘Consumer Outlook’ research. This report is part of building a ‘Consumer Outlook Index’ and will be used to track consumer optimism about the local economy every six months.

Consumer Guides

Consumer Skills

Baby it’s cold outside!

Now the weather has turned frosty and people are pulling out the winter woollies, the Consumer Council is urging consumers to get a copy of its ‘Weather the Winter’ leaflet to be winter ready in the event of severe weather.

Consumer Skills

70 per cent of consumers not yet feeling the green shoots of recovery says Consumer Council

The Consumer Council has today revealed that despite positive signs emerging in the wider economy, these are not filtering through to consumers, with 70 per cent not yet feeling the green shoots of economic recovery.

Consumer Skills

Consumer Outlook Index Full Report

The findings of our 'Consumer Outlook' research which provides an insight into consumer confidence, spending priorities and areas of concern.

Research Reports

Cost of Living

Consumer Outlook Index - Summary Report

A research report which provides an insight into consumer confidence, spending priorities and areas of concern.

Research Reports

Business

Annual Report and Accounts 2013 - 2014

Annual Report and Accounts for 2013 - 2014

Research Reports

Business

Consumer Council Puts a Record £1/2million Back Into Consumers’ Pockets

Almost £500,000 has made its way back to consumers' pockets over the last year after they turned to the Consumer Council for help with their complaint.

Business

Updated Consumer Council Website Goes Live

Making information consumers want clearer and easier to access has been the key aim of the new updated Consumer Council website, which has gone live.

Energy

Consumer Pages

A handy guide to the numbers you may need.

Consumer Guides

Consumer Skills

Annual Report and Accounts 2012 - 2013

Consumer Council Annual Report and Accounts 2012 - 2013

Research Reports

Cost of Living

Consumer Concerns - Cost of Living Brief

Research on consumers' views on the cost of living.

Other

Water

Opinion – Rick Hill, Chair of the Consumer Council on Future Consumer Representation Arrangements in

The Department of Enterprise, Trade and Investment (DETI) consultation on the future of consumer representation in Northern Ireland has now closed and as readers will expect, the Consumer Council has submitted an in depth response. However, what has been really encouraging is that so many others took time to set out their reasons why consumer representation in Northern Ireland should be strengthened - not diminished or dismantled.

Personal Finances

Don't be Blue - Consumer Council Advises Showing Most Depressing Day of the Year Who's Boss!

While this Monday is heralded to be ‘Blue Monday’, the most depressing day of the calendar year, the Consumer Council has said there are 1,628 reasons why it doesn’t have to be all doom and gloom.

Water

Response to DETI re consultation

Other

Personal Finances

Lisburn - More Power To Your Pocket!

Shopping around, switching supplier and shopping safely online are just some of the money-saving strategies to be discussed at a free Consumer Council workshop in Lisburn on Friday 13 December.

Water

CONSUMER COUNCIL OPERATING PLAN 2013-2014

Other

Food

Consumer Council Statement on Horsemeat Report

Statement from Aodhan O’Donnell, Director of Policy at the Consumer Council regarding Consumer Council Report; ‘Food Supply Chain Issues And The Horsemeat Scandal – The Consumer View,’ July 2013

Energy

Forward Work Plan 2013 - 2014

Research Reports

Personal Finances

Consultation: Office of Fair Trading Annual Plan Consultation 2013-14

Research Reports

Food

The New Year Diet - week 4 - food prices

Consumer Guides

Consumer Skills

Rising food costs ‘Hard to Stomach’

The Consumer Council is today publishing a report, ‘Hard to Stomach’ which looks at the impact rising food costs are having on Northern Ireland consumers.

Food

Hard to Stomach

The impact of rising food costs on Northern Ireland consumers.

Research Reports

Business

Complaints & Enquiries Report 2011 - 2012

Welcome to the Consumer Council Annual Enquiries and
Complaints Report for 2011-2012. We previously published
two reports Complain, Campaign and Gain: Championing
Consumers spanning 2006-2009 and 2009-2011
respectively. This report will now be produce

Research Reports

Food

96 per cent of consumers believe food prices have risen, says Consumer Council.

Consumer Council research examining consumers’ perceptions of the cost of their food shopping has shown that 96 per cent believe food prices are more expensive when compared to one year ago.

Food

9 out of 10 consumers in Northern Ireland worried about the cost of their food bills says Consumer C

The Consumer Council has today (22 May) released findings which show 9 in 10 consumers in Northern Ireland (NI) are worried about the cost of their food and grocery shopping.

Food

Food Shopping Diary

The Consumer Council want to know if you’ve noticed an increase in your food bills and whether this is impacting on the way you shop. The diary takes 15 minutes to complete. If you would like a hard copy please telephone: 028 9067 2488

Other

Cost of Living

Christmas Budget Planner

Do you feel under pressure and tempted to spend money that you cannot afford at Christmas? To help you stay within your budget, The Consumer Council has put together this food and present planner. Click on the link to download your free copy

Other

Consumer Skills

OLDER PEOPLE ARE BIG BUSINESS

Older people in Northern Ireland pump some £5.7 billion[1] into the local economy every year. The grey pound is big business, yet older people still face problems when they’re out shopping for food. The Consumer Council today launched its latest research on the issue - Silver Service – Are Supermarkets Meeting the Needs of Older Shoppers? and secured a public commitment from leading supermarkets to work harder for older customers.

Consumer Skills

Silver Service? Are supermarkets meeting the needs of older shoppers?

<a href="http://www.consumercouncil.org.uk/video/videos.php">Check out what older people really think about shopping in supermarkets here... </a>

Research Reports

Food

OFCOM PROPOSALS WON’T HALT OBESITY TIMEBOMB

The Consumer Council says that there has been a missed opportunity to fully tackle the obesity epidemic that is threatening this generation of young people.

The statement comes in response to Ofcom’s announcement of more restrictions on food advertising to children and young people.

Food

Food Promotion to Children and Young People

The Consumer Council has conducted Northern Ireland-specific research into advertising and sponsorship across the range of television channels available to Northern Ireland’s young viewers.

Research Reports

Food

JUNK FOOD: BLAME JUNK ADVERTISING

<p>Northern Ireland has one of the highest percentages of children who eat crisps, chips, sweets or soft drinks every day(1), yet most of the food advertising aimed at children is sending the wrong dietary and healthy eating messages.</p>

Food

FOOD POVERTY: HUNGRY FOR CHANGE

If you can afford to eat a healthy diet you can expect to live longer. Yet for many low income families the reality is food poverty, not food plenty.

Food

Food Safety Manifesto (2000)

Research Reports

Food

COUNCIL CALLS FOR SAFER FOOD

<p>With salmonella poisoning rising in Northern Ireland while falling in the rest of the UK, the debate about genetically modified food intensifying, and concern over food allergies increasing, the General Consumer Council has called for urgent action to protect the public.</p>

Food

CONSUMERS TO LOSE OUT FROM LOW INCIDENCE BSE STATUS FOR NI BEEF

<p>The General Consumer Council is concerned that the designation of NI as having low incidence BSE status for its beef could remove more than a hundred popular products from supermarket shelves.</p>

Food

A FRESH START FOR SAFER FOOD

<p>The Chairman of the General Consumer Council Mrs Joan Whiteside today welcomed the launch of the Food Standards Agency.</p>

Food

SALMONELLA: ACTION MUST BE TAKEN NOW

<p>Commenting on today’s Salmonella warning from the Department of Health and Social Services and Public Safety, the Chairman of the Consumer Council Mrs Joan Whiteside said,</p>

Food

FOOD SAFETY – NEW CONSUMER SURVEY

<p>Most consumers are confident that the food they buy is safe to eat - but over half of Northern Ireland homes are at risk from food poisoning because they don’t know enough about food hygiene;</p>

Consumer Skills

RAPPING UP FOOD HYGIENE

<p>Today marks the first broadcast of a new radio ad for food hygiene with a difference – it is a rap recorded by a group of 14 and 15 year olds from schools both north and south of the border.</p>

Food

Fit to eat? consumer views on food safety (1999)

Research Reports

Consumer Skills

STORE WARS” - SHOPPERS GIVE THEIR VERDICT

Consumers welcome the arrival of the large supermarket chains into Northern Ireland, according to a new survey by the General Consumer Council.

Food

IMPROVING FOOD SAFETY IS A GOOD INVESTMENT

<p>Rows over funding must not be allowed to delay any further the setting up of a Food Standards Agency.</p>

Food

What's in Store (1999)

Research Reports