Energy

Consumer Skills

Educational video series for consumers in supported living accommodation

The Consumer Council, in partnership with Triangle Housing, and Mid & East Antrim Borough Council, has developed a five part video series to educate and inform consumers living in supported living accommodation about managing their home energy.

Food

Consumer Complaints, Enquiries and Outreach Data 2018/19: A Summary

A summary of The Consumer Council's Enquiries and Complaints Report, which explores consumer complaints, enquiries, consumer outreach, and data for The Consumer Council and beyond.

Corporate Reports
Annual Enquiries & Complaints Report 2018-19 - A summary

Food

Enquiries and Complaints Report 2018-19

The Consumer Council's Enquiries and Complaints Report explores consumer complaints, enquiries, consumer outreach, and data for The Consumer Council and beyond.

Corporate Reports
Annual Enquiries & Complaints Report 2018-19

Energy

Consultation Response: Price Control for SSE Airtricity Gas Supply (NI) Ltd 2020-2022

Consultation response to SSE Airtricity SPC20 consultation: Price Control for SSE Airtricity Gas Supply (NI) Ltd 2020-2022

Consultations
Response_to_UR_SSE_Airtricity_Gas_Ltd_SPC20_Consultation

Energy

Falls in wholesale energy costs should be passed onto consumers

Following further decreases in the wholesale electricity and gas markets from the corresponding period last year, The Consumer Council is calling on energy suppliers to transparently pass these reductions onto consumers.

Energy

Switch On for small businesses and not-for-profit organisations

Switch On energy guide for small businesses and not-for-profit organisations

Consumer Guides
Switch_On_Business_Guide_Energy

Energy

Home Energy Index - August 2019

The Consumer Council’s Home Energy Index tracks changes in household gas, electricity and home heating oil (HHO) prices in Northern Ireland. It also creates a composite index; meaning that all three energy prices are combined to create one overarching figure, which is weighted for the usage and market share, and tracks fluctuations over time.

Research Reports
Home Energy Index - August 2019 Bulletin PDF

Energy

Click Energy customers next to be hit with increase

Click Energy customers will be disappointed to hear that as well as seeing a 5.87% increase in the unit rate of electricity they pay, from 1 October 2019 they will also have to pay a standing charge of 8.895p or 11.138p per day.

Energy

Welcome relief for natural gas consumers

Natural gas consumers in the Ten Towns and Greater Belfast areas will welcome Firmus Energy Supply’s decision to decrease its prices by 8.77% from 1 October 2019, according to The Consumer Council.

Energy

Home Energy Index - July 2019

The Consumer Council’s Home Energy Index tracks changes in household gas, electricity and home heating oil (HHO) prices in Northern Ireland. It also creates a composite index; meaning that all three energy prices are combined to create one overarching figure, which is weighted for the usage and market share, and tracks fluctuations over time.

Research Reports
Home Energy Index - July 2019 Bulletin