Energy

Cost of Living

Consumer Parliament - Newry

To register click here: https://www.eventbrite.co.uk/e/consumer-parliament-newry-tickets-88823636889

Check back for further updates.

Cost of Living

Consumer Parliament - Omagh

To register click here: https://www.eventbrite.co.uk/e/consumer-parliament-omagh-tickets-88823231677

Check back for further updates.

Cost of Living

Consumer Parliament - Enniskillen

To register click here: https://www.eventbrite.co.uk/e/consumer-parliament-enniskillen-tickets-88822417241 

Check back for further updates. 

FREE EVENT. Refreshments provided. 

Cost of Living

Draft Forward Work Programme 2020-21

The Consumer Council’s draft Forward Work Programme for the final year of our Corporate Strategy 2016-2021. (Including the combined business cases for our statutory functions in Energy, Transport, Postal Services, and Water and Sewerage).

Submit your feedback by 31 January 2020 by emailing [email protected] or via our Survey Monkey here: https://www.surveymonkey.co.uk/r/TCC-FWP-2021 

Consultations

Water

The Consumer Council for Northern Ireland response to the Utility Regulator’s Consumer Protection Programme Best Practice Frameworks Call for Evidence

The Consumer Council welcome the opportunity to respond to the Utility Regulator’s (UR) call for evidence. As providers of essential services, energy and water companies have a responsibility to assist consumers in vulnerable circumstances or who face affordability challenges. We support UR’s work to improve the protections provided to consumers. We agree with the focus placed on vulnerability and affordability by UR in its Consumer Protection Programme. We now wish to see an acceleration of progress.

Consultations

Cost of Living

Year at a Glance

Some highlights of The Consumer Council's work, 2018-19

Corporate Reports

Cost of Living

Energy Saving Tips, Holywood

Energy

Electricity Suppliers: Customer Satisfaction Survey August 2019

Electricity Suppliers: Customer Satisfaction Survey August 2019

Consumer Guides

Cost of Living

Expected impact of Brexit on NI consumers

The Consumer Council commissioned Perceptive Insight to undertake quantitative research with a representative sample of consumers across Northern Ireland (NI). The aim of the research was to ascertain public perceptions about the likely impacts of Brexit for NI consumers, particularly in relation to: Utilities/energy; Transport; Postal services; and General consumer detriment.

Research Reports

Energy

Further falls in wholesale energy prices must be passed onto Northern Ireland consumers

The most recent Bord Gáis Energy Index was launched yesterday. This shows that over the last year, there has been a 64% reduction in wholesale gas prices, and a 38% reduction in wholesale electricity prices. Unfortunately, consumers in Northern Ireland over the last month have only, at best, seen modest reductions in their gas prices, and increases of around 6-8% in their electricity prices.

Consumer Skills

The Consumer Council returned £212k to the pockets of consumers in 2018/19

The Consumer Council has had a successful year in 2018/19, advising and signposting a total of 1,213 consumers. Throughout the period, 3,782 enquiries and complaints were investigated, resulting in £212k being returned to the pockets of consumers in Northern Ireland.

Energy

Heating Oil Consumers must shop around for the best price

Each week, The Consumer Council monitors home heating oil prices across Northern Ireland. Since the drone strike on the oil facilities in Saudi Arabia on 14 September 2019, there has been a 7% increase in home heating oil prices in Northern Ireland. Whereas, over the same time period wholesale crude oil prices have only increased by 2.8%.

Energy

Videos to help you manage your home energy. 

Energy

Economy 7 Price Comparison Table - October 2019

Economy 7 Price Comparison Table - October 2019.

Consumer Guides

Energy

Gas Price Comparison Table - October 2019

Gas Price Comparison Table - October 2019. 

Consumer Guides

Energy

Electricity Price Comparison Table - January 2020

Electricity Price Comparison Table - January 2020

Consumer Guides

Consumer Skills

Educational video series for consumers in supported living accommodation

The Consumer Council, in partnership with Triangle Housing, and Mid & East Antrim Borough Council, has developed a five part video series to educate and inform consumers living in supported living accommodation about managing their home energy.

Food

Consumer Complaints, Enquiries and Outreach Data 2018/19: A Summary

A summary of The Consumer Council's Enquiries and Complaints Report, which explores consumer complaints, enquiries, consumer outreach, and data for The Consumer Council and beyond.

Corporate Reports

Food

Enquiries and Complaints Report 2018-19

The Consumer Council's Enquiries and Complaints Report explores consumer complaints, enquiries, consumer outreach, and data for The Consumer Council and beyond.

Corporate Reports

Energy

Consultation Response: Price Control for SSE Airtricity Gas Supply (NI) Ltd 2020-2022

Consultation response to SSE Airtricity SPC20 consultation: Price Control for SSE Airtricity Gas Supply (NI) Ltd 2020-2022

Consultations

Energy

Falls in wholesale energy costs should be passed onto consumers

Following further decreases in the wholesale electricity and gas markets from the corresponding period last year, The Consumer Council is calling on energy suppliers to transparently pass these reductions onto consumers.

Energy

Switch On for small businesses and not-for-profit organisations

Switch On energy guide for small businesses and not-for-profit organisations

Consumer Guides

Energy

Home Energy Index - August 2019

The Consumer Council’s Home Energy Index tracks changes in household gas, electricity and home heating oil (HHO) prices in Northern Ireland. It also creates a composite index; meaning that all three energy prices are combined to create one overarching figure, which is weighted for the usage and market share, and tracks fluctuations over time.

Research Reports

Energy

Click Energy customers next to be hit with increase

Click Energy customers will be disappointed to hear that as well as seeing a 5.87% increase in the unit rate of electricity they pay, from 1 October 2019 they will also have to pay a standing charge of 8.895p or 11.138p per day.

Energy

Welcome relief for natural gas consumers

Natural gas consumers in the Ten Towns and Greater Belfast areas will welcome Firmus Energy Supply’s decision to decrease its prices by 8.77% from 1 October 2019, according to The Consumer Council.

Energy

Home Energy Index - July 2019

The Consumer Council’s Home Energy Index tracks changes in household gas, electricity and home heating oil (HHO) prices in Northern Ireland. It also creates a composite index; meaning that all three energy prices are combined to create one overarching figure, which is weighted for the usage and market share, and tracks fluctuations over time.

Research Reports

Energy

Further blow to consumers as two more electricity suppliers announce increases

Consumers in Northern Ireland need to be provided with clear and transparent information as to why the price they pay for their electricity has increased, according to The Consumer Council.

Energy

Disappointment in a 6.1% increase in regulated electricity prices

The Consumer Council is disappointed after Power NI’s announcement of a tariff increase, which has occurred despite a decrease in wholesale energy prices over the past year.

Energy

The Consumer Council welcomes the outcome of the Utility Regulator investigation into SSE Airtricity

The Consumer Council welcomes the publication of the Utility Regulator’s conclusion following its investigation into SSE Airtricity Energy Supply Ltd and SSE Airtricity Gas Supply Ltd.

Cost of Living

NI Chamber Annual Networking Conference and Business Showcase

The Consumer Council are exhibiting at the NI Chamber Annual Networking Conference and Business Showcase.

Energy

Price Control for firmus energy (Supply) Ltd 2020-2022

Price Control for firmus energy (Supply) Ltd 2020-2022 - The Consumer Council Consultation Response

 

29 July 2019

Consultations

Energy

Home Energy Index - June 2019

The Consumer Council’s Home Energy Index tracks changes in household gas, electricity and home heating oil (HHO) prices in Northern Ireland. It also creates a composite index; meaning that all three energy prices are combined to create one overarching figure, which is weighted for the usage and market share, and tracks fluctuations over time.

Research Reports

Energy

Home Energy Index - May 2019

The Consumer Council’s Home Energy Index tracks changes in household gas, electricity and home heating oil (HHO) prices in Northern Ireland. It also creates a composite index; meaning that all three energy prices are combined to create one overarching figure, which is weighted for the usage and market share, and tracks fluctuations over time.

Research Reports

Energy

Home Energy Index - April 2019

The Consumer Council’s Home Energy Index tracks changes in household gas, electricity and home heating oil (HHO) prices in Northern Ireland. It also creates a composite index; meaning that all three energy prices are combined to create one overarching figure, which is weighted for the usage and market share, and tracks fluctuations over time.

Research Reports

Energy

Home Energy Index - March 2019

The Consumer Council’s Home Energy Index tracks changes in household gas, electricity and home heating oil (HHO) prices in Northern Ireland. It also creates a composite index; meaning that all three energy prices are combined to create one overarching figure, which is weighted for the usage and market share, and tracks fluctuations over time.

Research Reports

Energy

Home Energy Index - February 2019

The Consumer Council’s Home Energy Index tracks changes in household gas, electricity and home heating oil (HHO) prices in Northern Ireland. It also creates a composite index; meaning that all three energy prices are combined to create one overarching figure, which is weighted for the usage and market share, and tracks fluctuations over time.

Research Reports

Cost of Living

Consumer Parliament 2020

The Consumer Council's fourth annual Consumer Parliament. 

Theme: Cost of living. 

Cost of Living

Consumer Parliament Report 2019

The Consumer Council's Third Annual Consumer Parliament. 

Corporate Reports

Energy

NIE Networks Greater Access Consultation Response

NIE Networks ‘Greater Access to the Distribution Network in Northern Ireland’ Consultation - The Consumer Council response - May 2019

Consultations

Cost of Living

Consumer Insight Survey 2019 - Summary Report

In February 2019 YouGov conducted a survey across Northern Ireland on behalf of The Consumer Council to understand key consumer issues. This report covers key findings around Northern Ireland consumers and their household expenditure, if they shop around for essential goods and services and switch and save. In addition, it also highlights if they have been targeted by scams and how well they know their consumer rights.

Research Reports

Energy

Home Energy Index - January 2019

The Consumer Council’s Home Energy Index tracks changes in household gas, electricity and home heating oil (HHO) prices in Northern Ireland. It also creates a composite index; meaning that all three energy prices are combined to create one overarching figure, which is weighted for the usage and market share, and tracks fluctuations over time.

Research Reports

Energy

Our tables compare all tariffs currently available for electricity, gas and Economy 7 in Northern Ireland

Energy

Understanding Your Electricity Bill

Understanding Your Electricity Bill

Consumer Guides

Energy

Utility Regulator investigation into SSE Airtricity

John French, Chief Executive of The Consumer Council said, “We welcome the publication of the Utility Regulator’s plan to investigate SSE Airtricity."

Energy

Consultation Response - Utility Regulator Draft Foward Work Programme 2019/20

The Consumer Council welcomes the Utility Regulator Draft Forward Work Programme 2019/20 and the projects it has set out. 

Consultations

Energy

Consumer Council response on - Backbilling in NI Retail Energy Market

Consumer Councils response to the Utility Regulators call for evidence that the introduction of backbilling policy in Northern Ireland would be in the interest of Northern Ireland consumers.

Consultations

Energy

Home Energy Index - December 2018

The Consumer Council’s Home Energy Index tracks changes in household gas, electricity and home heating oil (HHO) prices in Northern Ireland. It also creates a composite index; meaning that all three energy prices are combined to create one overarching figure, which is weighted for the usage and market share, and tracks fluctuations over time.

Research Reports

Energy

Home Energy Index - November 2018

The Consumer Council’s Home Energy Index tracks changes in household gas, electricity and home heating oil (HHO) prices in Northern Ireland. It also creates a composite index; meaning that all three energy prices are combined to create one overarching figure, which is weighted for the usage and market share, and tracks fluctuations over time.

Research Reports

Energy

Home Energy Index - October 2018

The Consumer Council’s Home Energy Index tracks changes in household gas, electricity and home heating oil (HHO) prices in Northern Ireland. It also creates a composite index; meaning that all three energy prices are combined to create one overarching figure, which is weighted for the usage and market share, and tracks fluctuations over time.

Research Reports

Cost of Living

Enquiries and Complaints Report 2017-18

This report covers all contacts received by The Consumer Council from consumers for the year to 31 March 2018.  

Corporate Reports

Water

Extra help from NIE Networks and NI Water

The Consumer Council encourages consumers to register their details if they need additional support.

Energy

A consumer encountered problems with her electricity supplier, leading to £1,300 in arrears. She contacted us to ask for help. 

Energy

Budget Energy the latest supplier to announce a tariff increase this autumn

Tariffs to increase by 10.38% from 29 November 2018.

Energy

Some basic questions about business energy answered  by our team of experts.

Energy

Some basic questions about domestic energy answered  by our team of experts.

Energy

Electricity Suppliers: Customer Satisfaction Survey October 2018

Electricity Suppliers: Customer Satisfaction Survey October 2018

Consumer Guides

Energy

Submission to the NIE Networks, 'Greater Access to the Distribution Network in NI' Call For Evidence - October 2018

Submission to the NIE Networks, 'Greater Access to the Distribution Network in Northern Ireland' Call for Evidence, October 2018

Consultations

Energy

Now's the time to save money

Make today the day you aim to bring down the cost of your home energy!

Energy

Storm Ali - Compensation Payments for Electricity Power Cuts

Last week’s Storm Ali caused many power cuts across Northern Ireland and approximately 90,000 homes were without energy. The vast majority of these (circa 95%) were fixed within 24 hours.

 

Energy

Appliance Running Costs Table

This table is a guide using the tariff cost provided by you based on your electricity supplier. The amount you pay per unit should be on your most recent bill or you can get this information from your key pad or your current supplier.  

Consumer Guides

Energy

Single Appliance Cost Checker

Use this tool when you're purchasing a new appliance such as a fridge freezer or washing machine. It'll give you a rough guide to the running costs and let you make an informed choice when weighing up the pros & cons between more efficient (A+++ rated) or less efficient (G rated) model variations.  You'll need to enter your tariff rate and the appliance's power rating.

Other

Energy

Firmus Energy tariff increase unwelcome news, says The Consumer Council

The Consumer Council is urging natural gas customers to consider ways to save on their household energy bills, following the announcement that Firmus Energy is to increase gas prices by 12% in the Ten Towns area from 1 October 2018 and Greater Belfast from 4 October 2018.

Cost of Living

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Cost of Living

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Business

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Energy

Double hit for consumers as SSE Airtricity announce electricity and gas price increases

Review your energy bills, advises The Consumer Council.

Energy

Electric Ireland the second electricity provider this month to announce a price increase

Electric Ireland have today announced they will be increasing their prices by 13.3%, which will come into effect from 1 October 2018. This will see the typical Electric Ireland customer needing to find an extra £64 per year.

Energy

Consumers urged to take control of their energy bills as Power NI announces its biggest price increase since 2013

Power NI to increase electricity tariffs by 13.8% with effect from 1 October 2018.

Cost of Living

University of Ulster Fresher Fair – Coleraine

We will be at University of Ulster Freshers' Fair providing students with useful information about their rights. We will also be promoting our Student Guide which helps students manage their household bills and get consumer savvy.

Cost of Living

University of Ulster Freshers Fair – Jordanstown

We will be at University of Ulster Freshers' Fair providing students with useful information about their rights. We will also be promoting our Student Guide which helps students manage their household bills and get consumer savvy.

Cost of Living

University of Ulster Freshers Fair – Magee

We will be at University of Ulster Freshers' Fair providing students with useful information about their rights. We will also be promoting our Student Guide which helps students manage their household bills and get consumer savvy.

Energy

Response to the Utility Regulator Call for Evidence Backbilling in the NI Retail Market

The Consumer Council welcomes the opportunity to respond to the Utility Regulator (UR) Backbilling in the NI Retail Energy Market Call for Evidence (CfE). An unexpectedly high energy bill is a common reason why low income households can be pushed into debt, and microbusinesses and third sector organisations into financial stress.

Consultations

Energy

Switch On Electricity and Gas Guide

A guide for switching electricity or gas supplier.

Consumer Guides

Cost of Living

Consumer Parliament Report 2018

Report on our Consumer Parliament, which was held at the Guildhall in Derry/Londonderry on 23 March 2018. 

Corporate Reports

Energy

Consultation Response to Phoenix Natural Gas Extension Proposal to Whitehead

Consultation response to Phoenix Natural Gas proposal to extend the gas network to Whitehead. 

Consultations

Energy

Consumers should shop around following Click Energy price increase

27,000 Click Energy customers across Northern Ireland will be affected by a 9.68% electricity price increase. The Consumer Council says this is unwelcome news, and we encourage all consumers to review whether they are on the best deal for their electricity. 

Energy

Drop in Fuel Poverty Strongly Welcomed By The Consumer Council

The Consumer Council strongly welcomes today’s announcement by the Northern Ireland Housing Executive that there has been a significant drop in fuel poverty in Northern Ireland from 42% of households in 2011, to 22% in 2016.

Water

Disability Exhibition 2018

The Consumer Council will be attending the Disability Exhibition 2018 on 1 and 2 June 2018.

Personal Finances

Noted and Sorted

Our response to Consumer Feedback

Other

Cost of Living

Energy Switching Workshop

The Consumer Council is inviting consumers to come along to our drop-in Energy Switching Clinic to see if they can save money on their electricity and gas bills, and answer any questions you may have. 

Cost of Living

Consumer Clinic

The Consumer Council is inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Cost of Living

Consumer Clinic

The Consumer Council is inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

Energy

During a Powercut

With the continuing severe weather across Northern Ireland the Consumer Council is reminding people of the practical steps they can take if their electricity goes off.

Consumer Guides

Energy

A property developer was unhappy with the customer service from a gas company. With our help he received an apology, compensation and an undertaking to improve communication.

Food

Balmoral Show 2018

The Consumer Council will be at the Balmoral Show from Wednesday 16th to Saturday 19th May 2018. Our stand will be part of the NI Food Pavilion. 

Cost of Living

Consumer Clinic

We are inviting consumers and businesses to come along to our drop-in Consumer Clinic with questions or complaints relating to any consumer issues.

Energy

The Consumer Council to attend natural gas information days

SGN Natural Gas are running natural gas information days in the Strabane area throughout April and May.

Energy

Refunds on a Credit Card

Template for claiming on a credit card

Other

Energy

Disputed direct debit amount

Template letter for disputed direct debit amount

Other

Energy

Meter accuracy dispute

Template letter for a meter accuracy dispute

Other

Energy

Disputed bill

Template letter for a disputed bill

Other

Energy

Company billing error

Template letter for Company Billing Error

Other

Energy

Electricity Suppliers: Customer Satisfaction Survey March 2018

Customer satisfaction survey for electricity suppliers.

Other

Energy

Understanding Your Gas Bill

Breakdown of a Gas Bill

Other

Water

Customer Care Register Features by Company

Features per company (including phone numbers)

Updated: August 2019

Other

Business

Managing and reducing your energy use and implementing energy efficiency practices can help to cut costs. 

Business

Our small business energy price comparison tool will enable your small business, charity or organisation to compare electricity and natural gas prices from suppliers in Northern Ireland.​​

Business

Energy companies have Service Standards in place. 

Energy

The Consumer Council welcomes competition for electricity connections

The Consumer Council has welcomed the announcement that, as of today, the electricity connections market is open to other service providers.

Energy

Our energy price comparison tool will enable you to compare electricity and gas tariffs for every supplier in Northern Ireland.

Energy

Tips, tools and information to run your home energy efficiently and save money.

Energy

Information on the additional services offered by energy and water suppliers.

Energy

Weekly oil survey providing the average, cheapest and dearest oil prices.

Energy

Gas

Installing natural gas and choosing a natural gas supplier.

Energy

Connecting to the electricity network and choosing an electricity supplier.

Energy

Firmus Energy customers urged to check if they are getting the best deal following tariff increase

The Consumer Council is urging Firmus Energy gas customers in the Ten Towns  and Greater Belfast areas to consider ways to save on their household energy bills. This follows the announcement that Firmus Energy is to put up gas prices in the Ten Towns area by 6.8% from 5 April 2018, and in the Greater Belfast market by 8.8% from 16 April 2018. 

Energy

Review your energy bills following SSE Airtricity 7.8% gas tariff increase, says The Consumer Council

SSE Airtricity Gas Tariff Increase to Affect 150,000 Customers

 

Water

Weather: Useful Information

We have a range of useful guides and fact sheets that may be of use during bad weather. Please also see below for other useful contact numbers.

Energy

The Consumer Council consultation response on Changes to the Affordable Warmth Scheme

The Consumer Council welcomes the opportunity to respond to the Department for Communities (DfC) consultation on its proposed Changes to the Affordable Warmth Scheme.

Consultations

Energy

The Consumer Council response to Utility Regulator Draft Forward Work Programme

The Consumer Council is pleased to be able to offer comment on the Utility Regulator’s (UR) Draft Forward Work Programme 2018/19 (DFWP).

Consultations

Consumer Skills

Don’t be left out of pocket advises The Consumer Council

Pay As You Go Energy Top Up Scam.

The Consumer Council and PSNI are advising consumers to be extra vigilant about bogus callers on your doorstep or social media sites offering discounted pay as you go electricity top ups. This is a scam and consumers doing this will end up paying twice for their energy supply.

Other

Draft Forward Work Programme 2018-19

Draft Forward Work Programme 2018-19

Other

Energy

Response to Utility Regulator Call for Evidence TPI in the non domestic retail market

The Consumer Council carried out research in 2017 into the experience of small businesses in the energy retail market in NI.

Research Reports

Energy

Dreaming of a light Christmas energy bill

Get the gift of reduced energy bills: Festive energy savings tips to help reduce New Year energy bills

Energy

Response to the Utility Regulator Review of DUoS Domestic Tariff Charging Methodology

The Consumer Council welcomes the opportunity to respond to the Utility Regulator (UR) Review of DUoS Domestic Tariff Charging Methodology. We recognise UR’s efforts to ensure suppliers cannot change the current domestic tariff structure.

Consultations

Energy

Review of Firmus Energy (Supply) Ltd Price Control Scope

The Consumer Council welcomes the opportunity to respond to the Regulator’s consultation on the Review of Firmus Energy (Supply) Ltd Price Control Scope.

Consultations

Energy

Consumers urged to take power of controlling their energy bills

Click Energy are fourth company to announce tariff increase

Business

Enquiries and Complaints Report 2016-17

This report covers all contacts received from consumers for the year to 31 March 2017.

Energy

Consumers urged to put energy into checking their electricity deal

With Electric Ireland’s 7.2% tariff increase announced today, The Consumer Council is urging you to check if there is a better energy deal to help you save money.

Energy

Opinion Piece: Richard Williams, Head of Energy at The Consumer Council

Energy “Price Cap” already exists in Northern Ireland

Water

Winter Weather: Useful Information

We have a range of useful guides and fact sheets that may be of use during bad weather. Please also see below for other useful contact numbers.

Consumer Skills

Utility Regulator - Find out how to switch

Would you like to learn more about SWITCHING your electricity or gas supplier?

Energy

70% of Northern Ireland households not ‘switched on’ to switching

The Consumer Council is encouraging Northern Ireland households to shop around and save up to £145 a year on their electricity bill.

Energy

Consumer Council response to the Utility Regulator’s Care Register Review consultation

The Consumer Council welcomes this consultation and supports the proposals put forward by the Utility Regulator. We view this as a significant step in the ongoing process of improving the services provided to consumers.

Consultations

Business

Council Minutes - June 2017

Minutes from the Council meeting on the 20 June 2017.

Other

Energy

Unwelcome but justified rise in domestic tariff for Power NI customer

Responding to the first domestic tariff increase by Power NI since July 2013, The Consumer Council recognises it will be unwelcome news for consumers, but it reflects an increase in the wholesale cost of electricity

Business

Save on your water and energy bills at Ballymena Livestock Market

The Consumer Council helps farmers save money

Consumer Skills

The Consumer Council Annual Report and Accounts 2016-17

The Consumer Council Annual Report and Accounts 2016-17

Energy

Bryson Energy staff more ‘switched on’ to their consumer rights

Bryson Energy staff have learned firsthand how to exercise their rights as consumers, thanks to a recent visit by The Consumer Council at their workplace in Enniskillen and Belfast.

Energy

Consumer Council welcomes CMA Final Determination on Firmus Energy Appeal

The Consumer Council welcomes the outcome of the Final Determination from the Competition and Markets Authority (CMA) on Firmus Energy’s appeal against the Utility Regulator’s GD17 Price Control.

Energy

Consultation Response to Utility Regulator Supplier of Last Resort Consultation

Consumer Council consultation response to Utility Regulator Supplier of Last Resort (Electricity) Consultation on Dealing with Customer Credit Balances.

Consultations

Consumer Skills

Council Minutes - May 2017

Minutes from the Council meeting on the 16 May 2017.

Other

Energy

A High-Level Review of UR’s RP6 Draft Determination

The Consumer Council for Northern Ireland (CCNI) commissioned Economic Consulting Associates Ltd (ECA) to conduct a high-level review, from the consumer perspective, of the Utility Regulator (UR)’s Draft Determination (DD) on Northern Ireland Electricity (NIE)’s price control for the period 2017 to 2024 (RP6).

Consultations

Energy

Response to the UR Northern Ireland Electricity Networks Ltd Transmission and Distribution (RP6)

The Consumer Council welcomes the opportunity to respond to the Utility Regulator (UR) Draft Determination (DD) on the Northern Ireland Electricity Networks Ltd (NIEN) Transmission and Distribution 6th Price Control (RP6).

Consultations

Energy

Further consultation on certain matters relating to the Price Control 2015-2020 for SONI

The Consumer Council welcomes the opportunity to respond to the Utility Regulator (UR) further consultation on certain matters relating to the Price Control 2015-2020 for the Electricity System Operator for Northern Ireland (SONI).

Consultations

Business

Council Minutes - March 2017

Minutes from the council meeting on the 21 March 2017.

Other

Energy

Response to the UR Review of Electricity Distribution and Transmission Connections Policy

The Consumer Council welcomes the opportunity to respond to the Utility Regulator (UR) Consultation on the next steps of the Review of Electricity Distribution and Transmission Connections Policy.

Consultations

Business

Consumer Council Consultation Response - Economy 2030

Consultation response to Economy 2030 - A Draft Industrial Strategy for Northern Ireland.

Consultations

Energy

Implementation of a new supplier Code of Practice on Energy Bills and Statements

The Consumer Council welcomes the opportunity to respond to the Regulator’s second consultation on the Implementation of a new supplier Code of Practice on Energy Bills and Statements.

Consultations

Business

Consultation Response to the Programme for Government

Consumer Council consultation response to the Programme for Government consultation.

Consultations

Energy

Energy Theft Code of Practice

The Consumer Council expressed its support for a single set of NI industry proposals for the gas industry in the original consultation. As such we welcome that it is the favoured approach. We are committed to working with the gas industry to help ensure that this approach delivers clear and effective procedures.

Consultations

Energy

Changes to Power NI electricity tariffs for small businesses

The Consumer Council would like to make small businesses aware that following Power NI’s price control review by the Utility Regulator, Power NI’s small businesses tariffs will no longer be regulated, as of 1 April 2017.

Energy

Applications by Gas Licence Holders for the Grant of Necessary Wayleaves

The Consumer Council supports the development of an efficient natural gas industry in NI.

Consultations

Consumer Skills

Consumer Parliament

The Consumer Council is holding our first Consumer Parliament event on Friday 24 March.

Consumer Skills

Raise the Issues Most Important to You at NI’s First Consumer Parliament

Northern Ireland consumers will have the opportunity to raise the issues most important to them, learn about their consumer rights and how to save money at the Consumer Council’s inaugural Consumer Parliament on Friday 24 March 2017.

Energy

Firmus Energy Gas Tariffs to Increase by 12.2%

Firmus Energy customers in both the Greater Belfast and the “Ten Towns” markets will be disappointed to find out that they have to find extra money for their gas bills after the supplier announced an increase of 12.2%.

Energy

SSE Airtricity Gas Tariffs to Increase in Greater Belfast

SSE Airtricity gas customers in the Greater Belfast area will have to find extra money for their gas bills after SSE announced an increase of 7.6% with effect from the 31 March 2017.

Energy

Consultation Response to Utility Regulator's Draft Forward Work Programme 2017 - 18

Consumer Council consultation response to the Utility Regulator's draft Forward Work Programme 2017 - 18.

Consultations

Energy

Thanks to the Consumer Council this was reduced to just £431.

Business

Consultation Response to Mid and East Antrim Borough Council Draft Community Plan

Consumer Council consultation response to Mid and East Antrim Borough Council Draft Community Plan Consultation.

Consultations

Energy

Consultation Response to Utility Regulator Review of Electricity Distribution & Transmission Policy

Consumer Council consultation response to the Utility Regulator's Review of Electricity Distribution and Transmission Connections Policy.

Consultations

Business

Consultation Response to the Newry, Mourne & Down Community Plan 2030

Consumer Council consultation response to the Newry, Mourne and Down Community Plan 2030.

Consultations

Business

Consultation Response to Lisburn & Castlereagh Community Plan 2017 - 2032

Consumer Council consultation response to the Lisburn and Castlereagh Community Plan 2017 - 2032.

Consultations

Business

Consultation Response to the Ards and North Down Community Plan 2017 - 2032

Consumer Council consultation response to the Ards and North Down Community Plan 2017 - 2032.

Consultations

Energy

Former Open Electric Customers can now switch energy supplier advises Consumer Council

The Consumer Council is informing former Open Electric customers that they now have the opportunity to switch electricity supplier after they were automatically transferred to Power NI as part of the Supplier of Last Resort process, when the company ceased trading on the 18 December 2016.

Energy

Consumer Council Response to ABC Draft Community Plan 2017-30

Our principal statutory duty is to promote and safeguard the interests of consumers in Northern Ireland.

Consultations

Business

Enquiries and Complaints Report 2015 - 2016

The Enquiries and Complaints report 2015 - 2016 provides an insight into our complaints handling work.

Research Reports

Business

Council Minutes - September 2016

Minutes from the council meeting on the 27th of September 2016.

Other

Energy

Open Electric Ceases Trading

Consumer Council advises Open Electric Customers that their electricity supply is unaffected.

Business

Consumer Council Draft Forward Work Programme 2017/18

The Consumer Council's draft Forward Work Programme 2017/18 is now available for consultation

Consultations

Energy

Consumer Council encourages consumers to check if they are on the best energy deal

The Consumer Council is encouraging households to check if they are on the best deal for their electricity. This follows Budget Energy's decision to remove, or reduce, discounts on some of their existing tariffs.

Energy

Consider checking your oil tank advises Consumer Council

Price of 500 litres of home heating oil has increased by 20% in last three months.

Energy

Practising What We Preach!

Blog post by Keelin Kelly

Energy

Consumer Council advises consumers to be gas safe

Gas Safety Week 19 – 25 September 2016
The Consumer Council is urging all consumers to ensure their gas appliances are serviced as part of Gas Safety Week, which runs from 19 – 25 September 2016.

Energy

Price Control for Northern Ireland’s Gas Transmission Networks

The Consumer Council is a non-departmental public body (NDPB) established through the General Consumer Council (NI) Order 1984. Our principal statutory duty is to promote and safeguard the interests of consumers in Northern Ireland (NI).

Business

Response to Draft Programme for Government Framework

The Consumer Council is committed to developing a better Northern Ireland and therefore is encouraged and enthused about the outcomes based approach taken by the draft Programme for Government (dPfG) for 2016-21.

Consultations

Energy

Consumers Help Shape Future Spending on NI Electricity Network

For the first time in Northern Ireland consumers have helped shape proposals to reduce power cuts, increase resilience against severe weather and ensure future electricity needs are met.

Energy

Empowering Consumers

Beginning a conversation on consumer priorities for the Northern Ireland electricity network

Research Reports

Business

Consumer Council Response to BIS Consultation on Improving Consumer Landscape & Switching

Consumer Council consultation response to BIS call for evidence on Improving consumer landscape and quicker switching.

Consultations

Energy

Consumer Council Launches Independent Interactive Energy Price Comparison Tool

NI energy consumers advised to shop around to save money.

Energy

Consumer Council Consultation Response on EnergyWise Scheme Proposals

Consumer Council consultation response on the EnergyWise Scheme Proposals

Consultations

Energy

Annex 2 - Outline of possible solutions to consumer risk issues under the GD17 draft

Annex 2 - Outline of possible solutions to consumer risk issues under the GD17 draft proposals. This forms part of the Consumer Council's consultation response to the Utility Regulator's Price Control for NI’s Gas Distribution Networks GD17.

Consultations

Energy

Annex 1 - Consumer harm from the GD17 proposals

Annex 1 - Consumer harm from the GD17 proposals. This forms part of the Consumer Council's consultation response to the Utility Regulator's Price Control for NI’s Gas Distribution Networks GD17.

Consultations

Energy

Consumer Council consultation response to UR's Price Control for NI’s Gas Distribution Networks GD17

Consumer Council consultation response to the Utility Regulator's Price Control for NI’s Gas Distribution Networks GD17.

Consultations

Energy

Annex 2 GD17 Consultation

This note scopes the development of possible solutions to the risk allocation issues identified in our review of the Utility Regulator’s GD17 draft proposals.

Consultations

Energy

Annex 1 GD17 Consultation

This note seeks to identify aspects of the Utility Regulator’s proposals for gas distribution price controls from 2017 that might be most harmful to the interests of consumers.

Consultations

Energy

Response to the UR Price Control for NI’s Gas Distribution Networks GD17

The Consumer Council supports the promotion and ongoing development of the natural gas network in NI.

Consultations

Consumer Skills

Bring a Bill to Balmoral Show!

Consumer Council's New Energy Price Comparison Site to Save Consumers Money!

Business

Got a Complaint - Arabic

Consumer Guides

Business

Council Minutes - 9 February 2016

Other

Energy

Consumer Council welcomes Click Energy’s Tariff Decrease

The Consumer Council has welcomed today’s news that Click Energy will be reducing prices for domestic customers by 2.7% from 1 May 2016.

Energy

CCNI Consultation Response on imposed financial penalty on Gas Networks Ireland (UK) Limited

Consumer Council consultation response on the notice given pursuant to Article 54 of the Energy (Northern Ireland) Order 2003 of intention to impose a financial penalty on Gas Networks Ireland (UK) Limited.

Consultations

Business

CCNI Consultation Response to Citizens Advice & Citizens Advice Scotland Draft Work Plan 2016-17

Consumer Council consultation response to Citizens Advice and Citizens Advice Scotland draft work plan for 2016/17.

Consultations

Energy

Calling all businesses – Complete our Energy Information Survey

The Consumer Council is today launching an online survey to find out what information and resources Northern Ireland businesses and non-profit organisations need to help them reduce their energy bills.

Energy

CCNI consultation response to Utility Regulator review on the effectiveness of competition

Consumer Council consultation response on the review of the effectiveness of competition in the Northern Ireland Energy Retail Market – Phase II Regulatory Implications: Options for Consultation.

Consultations

Business

Consumer Council Wants to Hear from You!

The Consumer Council is currently inviting views on its draft Corporate Plan 2016-21 and Forward Work Programme 2016-17.

Energy

Good News for gas customers in the ‘Ten Towns’ licence area

The Consumer Council welcomes today’s announcement by Firmus Energy of a 7.7% price reduction for its 28,000 gas customers in the ‘Ten Towns’ licence area.

Energy

Good News for Greater Belfast firmus energy customers

The Consumer Council welcomes today’s announcement by firmus energy of a 9.75% price reduction for its 50,000 gas customers in the Greater Belfast area.

Energy

Consumer Council Consultation Response on Proposed Modifications to Gas & Electricity Licences

Consumer Council consultation response on proposed modifications to gas and electricity licences.

Consultations

Energy

Consumer Council Welcomes Electric Ireland 10% Tariff Reduction

The Consumer Council has welcomed the news today that Electric Ireland will be reducing prices for domestic customers by 10% from 21 March.

Energy

Good news for SSE Airtricity customers as gas and electricity prices to fall

The Consumer Council welcomes today’s announcement by SSE Airtricity of a 10.2% price reduction for its 135,000 gas customers in the Greater Belfast area and a 10.3% reduction for its 210,000 electricity customers across Northern Ireland.

Energy

Consumer Council Consultation Response - Utility Regulator's Draft Forward Work Plan 2016 - 2017

Consumer Council consultation response to the Utility Regulator's draft Forward Work Plan 2016 - 2017.

Consultations

Business

Council Minutes - 6 May 2015

Other

Business

Consumer Council Draft Corporate Plan 2016 - 2021

The Consumer Council's draft Corporate Plan 2016 - 2021 is now available for consultation.

Consultations

Business

The Consumer Council's Draft Corporate Plan 2016-2021

Now available for consultation.

Consultations

Business

Consumer Council Draft Forward Work Programme 2016/17

The Consumer Council's draft Forward Work Programme 2016/17 is now available for consultation.

Consultations

Business

Consumer Council Welcomes Power NI 10.3% tariff reduction

The Consumer Council has welcomed Power NI’s 10.3% tariff reduction. The Consumer Council’s Head of Energy, Richard Williams said: “This is good news for Power NI customers. Domestic consumers will see prices reduce by around £54 per year and £200 for regulated business customers.

Business

Council Minutes - 9 December 2015

Other

Business

Council Minutes - 4 November 2015

Other

Consumer Skills

Consultation Response to the CMA's Annual Plan 2016 -2017

Consumer Council consultation response to the CMA's Annual Plan 2016 -2017.

Consultations

Consumer Skills

Get a Head Start on Your New Year’s Resolutions: Save up to £100 by Switching Electricity Supplier.

The Consumer Council is advising people to get a head start on their New Year’s resolutions by checking whether they could save money by switching electricity supplier.

Energy

Consumer Council welcomes extension of natural gas network into East Down

The Consumer Council’s Head of Energy Policy, Richard Williams, said: “The Consumer Council welcomes the extension of the natural gas network into East Down as it will mean more choice for around 25,000 consumers and around 2,000 small businesses.

Energy

Consultation Response on the Electricity and Gas Retail Supply Price Controls 2017 (SPC 17).

Consumer Council consultation response on the Electricity and Gas Retail Supply Price Controls 2017 (SPC 17).

Consultations

Energy

Consultation Response on Notice to Extend & Modify the Conveyance Licence Area of Phoenix Gas

Consumer Council consultation response relating to the notice to extend the Conveyance Licence Area and Modification of the Conveyance Licence of Phoenix Natural Gas Limited – East Down.

Consultations

Business

Council Minutes - 23 September 2015

Other

Consumer Skills

Council Minutes - 29 July 2015

Other

Energy

Consumer Council response to the Utility Regulators Enforcement Procedure and Financial Penalties Policy

Consumer Council response to the Utility Regulators Enforcement Procedure and Financial Penalties Policy

Consultations

Business

Business Plan for 2015-16

Other

Business

Business Plan for 2015-16

Other

Business

Consumer Council signs 'Consumer Rights Initiative' Memorandum of Understanding

The Consumer Council in partnership with Advice NI, Citizens Advice Bureau Northern Ireland and the Law Centre NI yesterday (07 October 2015) signed the ‘Consumer Rights Initiative’ Memorandum of Understanding.

Energy

Consumer Council welcomes firmus energy's tariff reductions

The Consumer Council welcomes Firmus Energy’s decision to reduce natural gas tariffs in the Greater Belfast area by up to 10 per cent and 5 per cent in the Ten Towns licence area.

Energy

Consumer Council welcomes SSE Airtricity Gas Tariff Reduction

The Consumer Council welcomes today’s announcement by SSE Airtricity of a 10 per cent tariff reduction for its natural gas customers in Greater Belfast.

Business

Enquiries and Complaints Report 2014 - 2015

The Enquiries and Complaints report 2014-15 provides an insight into our complaints handling work.

Research Reports

Energy

Home heating oil prices drop to a six year low

The Consumer Council’s weekly home heating oil survey has revealed that prices in Northern Ireland are at their lowest in six years.

Energy

2015 Consumer Energy Research Findings Summary

Research findings examining consumers’ views regarding a number of energy issues.

Research Reports

Energy

Consultation response Utility Regulator Consumer Protection Strategy 2015 - 2020

Consumer Council consultation response on the Utility Regulator’s Consumer Protection Strategy 2015 - 2020.

Consultations

Energy

Consultation Response: Extension to programme and reallocation of costs between customer groups

The Consultation response from the Consumer Council on the extension to the NISEP programme and reallocation of costs between customer groups.

Consultations

Energy

Consultation: Response to NIAUR consultation on the SONI 2015 - 2020 price control

Consumer Council's Consultation: Response to NIAUR consultation on the SONI 2015 - 2020 price control

Consultations

Energy

Consultation: CFD Implementation in NI – Strategic Issues Discussion Paper

Consultation response on CPD Implementation in Northern Ireland.

Consultations

Energy

Consumer Council to attend Balmoral Show to raise awareness of energy and water issues

Farmers and householders can potentially save money on utility bills and the Consumer Council will show them how, when it attends this year’s Balmoral Show from Wednesday 13 – Friday 15 May 2015.

Energy

Consultation Response: Proposed licence modification to implement the Energy Efficiency Directive

Consumer Council consultation response to the proposed licence modification to implement the Energy Efficiency Directive.

Consultations

Energy

Consultation Response:Utility Regulator’s REMM Framework

The Consumer Council’s response to the Utility Regulator’s REMM Framework consultation.

Consultations

Energy

Social Market Research Report - Energy & Money Affairs Research

In early 2014, the Consumer Council for Northern Ireland commissioned Social Market Research to undertake research on energy and monetary affairs issues. The SMR report can be found here.

Research Reports

Energy

Consumer Council responds to Firmus Energy Tariff Review

The Consumer Council welcomes today’s announcement by firmus energy of a 6.38 per cent price reduction for its 48,000 gas customers in the Greater Belfast area. This follows last week’s announcement by SSE Airtricity of a 7.8 per cent price reduction for Belfast gas customers.

Energy

SSE Airtricity gas and electricity customers benefit

The Consumer Council welcomes today’s announcement by SSE Airtricity of a 7.8 per cent price reduction for its 127,000 gas customers in the Greater Belfast area and an 8 per cent price reduction for its 170,000 electricity customers across Northern Ireland.

Energy

Consumer Council welcomes Power NI Tariff Reduction

The Consumer Council has welcomed today’s announcement by Power NI to decrease its domestic tariffs by 9.2 per cent from 01 April 2015.

Energy

Consumer Council Response to Budget Energy Ltd Tariff Reduction

Welcoming the price reduction announcement by Budget Energy Ltd, Aodhan O ‘Donnell, interim chief executive of The Consumer Council said “We had recently written to all electricity companies asking them to review their prices on the back of wholesale energy price reductions. Budget Energy's 60,000 customers will welcome their decision to reduce all current domestic tariffs by 5%. This reduction gives a typical Budget customer an annual saving of £32.”

Business

Consumer Outlook Index January 2015

We have examined whether consumers are seeing the benefits of the “green shoots” of recovery in the Northern Ireland economy or still feeling the pain of recession through our ‘Consumer Outlook’ research. This report is part of building a ‘Consumer Outlook Index’ and will be used to track consumer optimism about the local economy every six months.

Consumer Guides

Consumer Skills

Weather the Winter

A wallet-sized ‘Weather the Winter’ leaflet for tips on Christmas shopping, saving money and protecting your home, as well as the essential numbers you might need.

Consumer Guides

Consumer Skills

CMA Annual Plan Consultation 2015/16

Consumer Council consultation response on the Competition and Markets Authority (CMA) Annual Plan 2015/16.

Consultations

Energy

Electricity Power cut

What to do if your home has an electricity power cut

Other

Consumer Skills

Baby it’s cold outside!

Now the weather has turned frosty and people are pulling out the winter woollies, the Consumer Council is urging consumers to get a copy of its ‘Weather the Winter’ leaflet to be winter ready in the event of severe weather.

Energy

Opinion Piece: How regulated competition in the local energy market is benefiting domestic consumers

Opinion piece by Richard Williams, Head of Energy at the Consumer Council.

Householders rely on energy for almost all of their everyday activities. Recent Consumer Council research showed that in terms of household budgets, it is the top concern.

Consumer Skills

70 per cent of consumers not yet feeling the green shoots of recovery says Consumer Council

The Consumer Council has today revealed that despite positive signs emerging in the wider economy, these are not filtering through to consumers, with 70 per cent not yet feeling the green shoots of economic recovery.

Consumer Skills

Consumer Outlook Index Full Report

The findings of our 'Consumer Outlook' research which provides an insight into consumer confidence, spending priorities and areas of concern.

Research Reports

Cost of Living

Consumer Outlook Index - Summary Report

A research report which provides an insight into consumer confidence, spending priorities and areas of concern.

Research Reports

Energy

Podcast on Switching Energy Supplier

Download our podcast on switching energy supplier.

Other

Energy

Consumers urged to make the switch during ‘Energy Switching Week’

Consumers who shop around and switch could save up to £158 on average per year on their electricity

Energy

SWITCH ON: Home Heating Oil

A guide for energy users on home heating oil.

Consumer Guides

Energy

Gas Individual Guaranteed Standards of Service Factsheet

This factsheet contains information relating to the standards of service you are entitled to with both your gas supplier and gas network company and the payment you may be entitled to if they fail to meet any of these standards.

Consumer Guides

Energy

Electricity Individual Guaranteed Standards of Service Factsheet

This factsheet contains information relating to the standards of service you are entitled to with your electricity network company and the payment you may be entitled to if they fail to meet any of these standards.

Consumer Guides

Energy

Energy Switching Week 2014

Come along to the Consumer Council’s ‘Energy Switch and Save’ event for free and independent information on the energy switching process and bring along your bill to find out if you are on the best deal.

This event will take place on:
• Monday 20 October - 1pm to 3pm at the City Hotel, Derry/Londonderry
• Thursday 23 October 1pm – 3pm at the Spires Conference Centre, Belfast

Energy

Energy Switching Week Flyer

'Energy Switch and Save' events taking place in Londonderry (Monday 20 October) and Belfast (Thursday 23 October).

Consumer Guides

Business

Annual Report and Accounts 2013 - 2014

Annual Report and Accounts for 2013 - 2014

Research Reports

Energy

Consultation on Aggregated Generator Units (AGU) & Demand Side Units (DSU) Licensing Arrangements

The Consumer Council recognises that AGUs and DSUs have the potential to reduce the bills of scheme participants, help address Northern Ireland’s potential 2016 electricity supply gap and, with the use of renewable energy, help Northern Ireland achieve its target of having 40 per cent renewable electricity by 2020.

Consumer Guides

Energy

NIAUR Consultation on the Implementation of Energy Supplier Codes of Practice

This consultation discusses how the implementation of the proposed Codes of Practice is a win win for both consumers and suppliers.

Consultations

Energy

New Improved Consumer Council Oil Survey to help save on fuel bills

We may all be enjoying the good weather but at the same time you could also be thinking of stocking up on your home heating oil ahead of the autumn.

Business

Enquiries and Complaints Report 2013-14

The Enquiries and Complaints report 2013-14 provides an insight into our complaints handling work in what has been a very successful year for the Consumer Council, handling our largest ever volume of contacts with consumers and achieving the highest amount of redress for consumers in our 30 year history.

Research Reports

Business

Consumer Council Puts a Record £1/2million Back Into Consumers’ Pockets

Almost £500,000 has made its way back to consumers' pockets over the last year after they turned to the Consumer Council for help with their complaint.

Energy

New safeguards introduced to protect electricity and gas consumers

A new mandatory Marketing Code of Practice to guard against mis-selling to Northern Ireland’s electricity and gas consumers has been introduced by the Utility Regulator in consultation with a range of stakeholders, particularly the Consumer Council.

Business

Consumer Council Minutes May 2014

Research Reports

Energy

Active Ageing Strategy Consultation Response

Consumer Council consultation response to the Active Ageing Strategy.

Consultations

Energy

Forward Work Programme 2012-13 For Combined Energy, Water and Transport

The Consumer Council has a statutory duty to develop and consult on a Forward Work Programme for Water, Energy and Transport under the Water and Sewerage Services (NI) Order 2006, the Energy Order 2003 and the Transport Act (Northern Ireland) 2011 respect

Research Reports

Business

Comment on draft Forward Work Plan

Research Reports

Energy

Consumer Council’s response to DSD's consultation on the new Affordable Warmth Scheme

Consumer Council’s response to the Department of Social Development consultation on the new Affordable Warmth Scheme.

Consultations

Business

Consumer Council welcomes Competition Commission’s fifth price control for NIE network tariffs

The Consumer Council has welcomed the Competition Commission’s final determination which sets the cost to be paid for electricity by consumers over the next three years.

Business

Updated Consumer Council Website Goes Live

Making information consumers want clearer and easier to access has been the key aim of the new updated Consumer Council website, which has gone live.

Energy

Consumer Pages

A handy guide to the numbers you may need.

Consumer Guides

Energy

Final Consultation Response on legislative proposals for energy licence modifications and appeals

Final Consultation Response on legislative proposals for energy licence modifications and appeals

Consultations

Consumer Skills

Annual Report and Accounts 2012 - 2013

Consumer Council Annual Report and Accounts 2012 - 2013

Research Reports

Cost of Living

Consumer Concerns - Cost of Living Brief

Research on consumers' views on the cost of living.

Other

Energy

Legal Complaints Regulation Bill Response

Consultations

Water

Consumer Futures Draft Work Plan for Consultation 2014/15

Research Reports

Consumer Skills

Belfast, more power to your pocket!

How would you like to trim thousands of pounds off your annual household spend? Find out how small changes can make big savings on household bills by signing up for the Consumer Council’s free half-day workshop on Friday 07 March 2014 at the NICVA Headquarters (61 Duncairn Gardens, Belfast, BT15 2BG) from 9.30am until 1.00pm followed by lunch.

Energy

Consumer Council urges consumers to get on board with Big Energy Saving Week!

The last week of January has been designated Big Energy Saving Week in a national bid to raise awareness of energy and efficiency issues and help consumers find ways to cut their fuel bills.

Water

Opinion – Rick Hill, Chair of the Consumer Council on Future Consumer Representation Arrangements in

The Department of Enterprise, Trade and Investment (DETI) consultation on the future of consumer representation in Northern Ireland has now closed and as readers will expect, the Consumer Council has submitted an in depth response. However, what has been really encouraging is that so many others took time to set out their reasons why consumer representation in Northern Ireland should be strengthened - not diminished or dismantled.

Water

Get On the Register! - Consumer Council Urges Vulnerable Consumers to Avail of Extra Support From U

The Consumer Council is urging vulnerable consumers who might need additional support in the event of a loss of electricity, gas or water supplies to make sure that they are on the Customer Care and Critical Care Registers held by electricity, gas and water companies.

Energy

NI Leads The Way With Customer Charter For Home Heating Oil Consumers

The Consumer Council and the Northern Ireland Oil Federation (NIOF) have developed an industry first ‘Customer Charter’ to offer home heating oil consumers service guarantees such as a formalised complaints process, as well as flexible payment options and energy efficiency advice.

Personal Finances

Don't be Blue - Consumer Council Advises Showing Most Depressing Day of the Year Who's Boss!

While this Monday is heralded to be ‘Blue Monday’, the most depressing day of the calendar year, the Consumer Council has said there are 1,628 reasons why it doesn’t have to be all doom and gloom.

Energy

Consultation On Future Of Consumer Council Deadline Approaching

The Consumer Council is reminding the public that the deadline for the consultation on its future is Friday 17 January. It is encouraging consumers to make their voice heard if they wish to see the organisation remain in place.

Water

Response to DETI re consultation

Other

Water

Consumer Council Invites Views on Next Year’s Work Plans

The Consumer Council has published details of how it plans to represent consumers in energy, water and transport issues from April 2014 to March 2015 and is now inviting views from interested parties by 21 March 2014.

Energy

Energy Efficiency Schemes Need to Work Smarter Not Harder, Says Consumer Council

Reduce the number of energy efficiency schemes and concentrate spending on high impact measures such as boiler replacement and insulation programmes which target fuel poor households, area by area. That’s the recommendation of a new report on energy efficiency in Northern Ireland from the Consumer Council.

Energy

Saving Energy

Research Reports

Energy

CCNI Response to the Second Consultation on the Implementation of an Energy Supplier Marketing Code

Second Consultation on the implementation of an Energy Supplier Marketing Code of Practice in Northern Ireland.

Consultations

Water

Consumer Council Draft Forward Work Programme 2014-15

Combined Energy, Water and Transport
Forward Work Programme
1 April 2014 to 31 March 2015

Research Reports

Energy

Got a Complaint

The Consumer Council handles complaints about buses, trains, planes, ferries, natural gas, electricity, coal and water.

Consumer Guides

Water

‘Weather the Winter’ with the Consumer Council’s Tips and Advice

Do you know what to do or who to call if bad weather disrupts your travel plans, causes a sudden power cut, or results in your pipes freezing or bursting? The Consumer Council provides the answers, together with other seasonal tips and advice, in its ‘Weather the Winter’ leaflet.

Energy

CMA Response

Consultations

Business

Consumers Across Northern Ireland Make Your Voice Heard!

The Consumer Council has encouraged people living in Northern Ireland to make their voice heard in the ongoing public consultation on its future.

Personal Finances

Lisburn - More Power To Your Pocket!

Shopping around, switching supplier and shopping safely online are just some of the money-saving strategies to be discussed at a free Consumer Council workshop in Lisburn on Friday 13 December.

Energy

Statement from the Consumer Council on the Competition Commission’s Provisional Determination on the

The Consumer Council assesses and contributes to all price control processes with consumers' interests, and only consumers' interests, in mind.

Energy

Shop Around and Switch – Power to NI’s Energy Consumers

It’s not just the colder, darker nights that are securing energy’s place as the top concern for Northern Ireland’s consumers. Energy bills have held the top spot for some considerable time in NI.

Energy

Price Control for Northern Ireland's Distribution Networks (GD14)

Consumer Council response to Utility Regulator consultation on Price Control for Northern Ireland's Gas Distribution Networks (GD14)

Consultations

Energy

Firmus Energy Price Increase To Affect 10 NI Towns

The Consumer Council is disappointed that firmus energy customers in the Ten Towns licence area will have to find extra money for their energy bills after firmus announced an increase of 14.4 per cent with effect from 1st October 2013.

Water

CONSUMER COUNCIL OPERATING PLAN 2013-2014

Other

Water

No Kidding - Local Goat Farm Becomes The Latest Consumer Council Water Champion

Family-run Broughgammon Farm in Ballycastle has become the second farm to receive the Consumer Council’s ‘Water Champion’s’ Award. The accolade is given to businesses and farms that demonstrate how they have reduced water usage and saved money through the implementation of water efficiency measures.

Water

Protect Your Home Against Potential Flood Risk, Advises Consumer Council

The Consumer Council is urging consumers to protect their homes should the predicted change in the weather result in flash flooding in some areas.

Water

Consumer Council looks forward to meeting show-goers at the Antrim Agricultural Show

The Consumer Council is heading to the Antrim show at Shane’s Castle on Saturday 27 July, one of a number of shows it is attending during the summer. Consumer Council staff will be available to members of the public who have any queries on consumer issues, including how to get the best deals on water and energy bills.

Water

It Pays To Complain - £300,000 Back in Consumers’ Pockets

In the doom and gloom of the recession it’s not often people try to give us money. However, that is what the Consumer Council has done, helping to put £300,000 back into the pockets of 278 consumers, who went to the organisation last year with a complaint about energy, transport or water.

Water

Enquiries and Complaints Report 2012-13

Our Enquiries and Complaints Report for 2012–2013 provides an insight into real issues experienced by Northern Ireland consumers and demonstrates how complaining can make a difference when service delivery falls below expectations.

Research Reports

Energy

Consumer Council Report Shows Switching Awareness and Experience Positive, But Switching Culture Sti

An impressive 96 per cent of electricity customers and 86 per cent of natural gas customers surveyed know they can switch suppliers, and those who have switched found the process easy, a new report from the Consumer Council has found.

Energy

Power to Switch

A report into consumers’ views and experiences of switching energy supplier.

Research Reports

Energy

Three Electricity Price Increases, But Four Ways To Save, Says Consumer Council

The Consumer Council has said it is frustrated that Budget Energy, the third domestic electricity supplier in Northern Ireland, has announced it too will be increasing its prices by up to 17.96 per cent from 1 July 2013.

Energy

Electricity Consumers Can Still Save, Says Consumer Council

The Consumer Council has said it is disappointed that Airtricity is to put prices up by 17.8 per cent from 1 July 2013, but says consumers still have options to make savings.

Energy

Power NI Increase a Further Blow To Consumers

Consumers could save an average £161 this year by switching, if other electricity suppliers do not follow Power NI’s 17.8 per cent increase announced today, the Consumer Council has said.

Energy

Comparison of Registers

Other

Energy

A CONSUMER PERSPECTIVE ON ENERGY SUPPLY COMPETITION

Marketing workshop presentation

Other

Energy

Gas vs Oil Cost Comparison Briefing

Other

Energy

Forward Work Plan 2013 - 2014

Research Reports

Energy

Average Annual Cost of Oil Increased by 60% (2009-2012)

Consumer Council Chief Executive, Antoinette McKeown, said: “The cost of energy is one of the biggest concerns for people in Northern Ireland today. Around 70 per cent of people here heat their home with oil, which increased in price, on average, by 60 per cent between 2009 and 2012.

Energy

Draft Forward Work Programme 2013-14 - Energy, Water, Transport

Draft Forward Work Programme for Energy, Water and Transport 1 April 2013 to 31 March 2014.

Research Reports

Consumer Skills

The New Year Diet campaign - week 2 - energy bills

Other

Energy

Competition Commission ruling on Phoenix Natural Gas to impact consumers

The Competition Commission ruling on Phoenix Natural Gas (PNG) will have an impact on gas customers in the Greater Belfast and Larne areas according to the Consumer Council.

Energy

Consumer Council concerned at lack of agreement between NIE and Utility Regulator

The CEO of the Consumer Council, Antoinette McKeown has expressed concern at the news today that NIE and the Utility Regulator have failed to come to an agreement regarding a price control for the distribution and transmission of electricity in NI (RP5 price control).

Energy

CCNI response to second consultation on Competition Commission Provisional Determination on PNG Pric

Re: PHOENIX NATURAL GAS LTD PRICE DETERMINATION

Research Reports

Energy

Consultation on the introduction of electricity distribution licensing exemptions and the imposition

The Consumer Council welcomes the opportunity to respond to this
consultation.

Consultations

Energy

DETI Consultation on revised procedure for electricity and natural gas licence modifications and app

The Consumer Council welcomes the opportunity to respond to this
consultation.

Consultations

Energy

Energy Brokering Pilot Project in bid to lower energy prices

A range of organisations including the Consumer Council, Bryson Energy, part of the Bryson Charitable Group, Fold Housing Association and Derry City Council have come together to work on an innovative energy brokering pilot project in a bid to lower prices for consumers. The Pilot commences in October and will last for six months when it will be evaluated and potentially rolled out widely across Northern Ireland.

Energy

The Consumer Council responds to the Utility Regulator’s consultation on its ‘Investigation into Nor

Introduction

The Consumer Council welcomes the opportunity to respond to this consultation.

Energy

Investigation into Northern Ireland Electricity’s capitalisation practice: Draft determination

The Consumer Council welcomes the opportunity to respond to this
consultation.

Research Reports

Energy

BGE (NI) Ltd Price Control 2012-2017 Cost of Debt Consultation

The Consumer Council welcomes the opportunity to respond to this
consultation.

Consultations

Energy

DETI Energy Bill

The Consumer Council recognises the benefits that energy efficiency can bring to both consumers and society.

Other

Water

Water and ‘switching’ big issues for Fermanagh County Show visitors

The Consumer Council spent two days at the Fermanagh County Show this week giving advice and information to visitors.
According to CEO of the Consumer Council Antoinette McKeown, the cost of water was a big issue for local farmers and switching energy providers was a matter of concern for many others.

Business

Complaints & Enquiries Report 2011 - 2012

Welcome to the Consumer Council Annual Enquiries and
Complaints Report for 2011-2012. We previously published
two reports Complain, Campaign and Gain: Championing
Consumers spanning 2006-2009 and 2009-2011
respectively. This report will now be produce

Research Reports

Energy

Consultation on the Fundamental Review of the Regulation of the Regulation of Houses in Multiple Occ

Energy efficiency
With fuel poverty levels in NI at 44 per cent, it is important that the NI
Executive works to tackle the three main causes of fuel poverty:
1. Energy efficiency;
2. Energy prices; and
3. Household income
The Department has lead res

Research Reports

Energy

Weak Regulation has failed the consumer – Consumer Council

Following the news that the Competition Commission has ruled that the Utility Regulator was not justified in attempting to place a new price control on Phoenix Gas, the CEO of the Consumer Council Antoinette McKeown has said that weak regulation has failed the consumer but has welcomed the fact that the Competition Commission has taken into account considerations put forward by the Consumer Council in making their decision.

Energy

Re: PTL and BGTL Operating Expenditure Review 2011/12-

The Consumer Council welcomes the opportunity to respond to this
consultation.
The Consumer Council is an independent consumer organisation set
up in legislation to safeguard the interests of Northern Ireland
consumers, particularly the vulnerable and

Other

Energy

Consultation: Northern Ireland Electricity Transmission and Distribution Price Controls 2012-2017

The Consumer Council response to the Utility Regulator’s Draft Determination of Price Control for Northern Ireland Electricity for the period 2012 – 2017.

Consultations

Energy

Response to Consultation – DSD Audit of Inequalities and Action

The latest official figures from 2009 set fuel poverty levels in NI at 44 per cent,
one of the highest levels of fuel poverty in Northern Europe and the highest
compared to GB and ROI as shown in table one. Since then energy prices
0800 121 6022 · 028

Consultations

Energy

BGE (NI) (NI) Ltd Price Control Review 2012-17 Initial

With fuel poverty levels in Northern Ireland at 44 per cent, many households
are struggling to adequately heat their home, it is important that the regulatory
structures aim to protect consumers and minimise the cost of energy to
consumers. In dealing

Research Reports

Energy

Consumer Council Response to NIAUR’s Discussion Paper on Gas Network

The Consumer Council (CCNI) recognises the real benefits that gas currently
provides to consumers in terms of costs, energy efficiency, payment methods
and ease of use. With the high level of fuel poverty and significant increases
in the price of home

Research Reports

Energy

Customers Experience of Natural Gas In Northern Ireland

Northern Ireland (NI) has had experience of natural gas for 16 years. Today there are many people who believe that it can provide a stepping stone to a carbon free renewable energy industry at a price that is affordable to consumers. With such high expectations for the industry, the Consumer Council (CCNI) wanted to find out from consumers their experience of using natural gas.

Research Reports

Energy

The Consumer Council and the Utility Regulator joint presentation to voluntary sector stakeholders o

The Consumer Council and the Utility Regulator made a joint presentation to voluntary sector stakeholders on the NIE Price Control 2012-17 (RP5) on the 12 June 2012.

Energy

Combined Energy, Water and Transport Forward Work Programme

This Forward Work Programme covers the second year of the Consumer Council’s Corporate Plan for 2011/15 and has been developed from our ongoing engagement with consumers through activities such as workshops,focus groups, research and complaints.

Research Reports

Energy

5 Nations Meet At Stormont To Tackle Fuel Poverty

The Northern Ireland Fuel Poverty Coalition is bringing their fight against fuel poverty to Stormont today at an event in the Long Gallery in Parliament Buildings Stormont. Experts from across the five Nations; England, Scotland, Wales, Northern Ireland and the Republic of Ireland will examine the main fuel poverty policies and interventions implemented in each of the Nations and identify what could work for the 44 per cent of households here in fuel poverty.

Energy

Consumer Council Submission to the Competition Commission’s inquiry into the Phoenix Natural Gas Ltd

The Consumer Council has provided its submission to the Competition Commission’s inquiry into the Phoenix Natural Gas Ltd Price Control determination’. Please click the link below for more information.

Energy

Switching update for electricity customers

From 21 May 2012, new IT systems are being introduced to Northern Ireland’s electricity market.  The new system will improve the process of switching electricity suppliers for all customers. 

Energy

Switiching update for electricity customers

From 21 May 2012, new IT systems are being introduced to Northern Ireland’s electricity market. The new system will improve the process of switching electricity suppliers for all customers.

Most customers will notice no change in the service they re

Other

Energy

Electricity price review signals possible saving for consumers, says Consumer Council

Today’s consultation by the Northern Ireland Authority for Utility Regulation (the Regulator) into the costs required to maintain and develop the electricity network – the poles and wires that transport electricity to people’s homes - has highlighted a potentially promising result for consumers.

Energy

Consumer Council welcomes Pay-As-You-Go scheme for home heating oil but says more must be done to ta

The Consumer Council has welcomed the news that a pilot Pay-As-You-Go (PAYG) scheme for home heating oil has been introduced in Northern Ireland (NI). The scheme, operating in 20 homes in Dungannon, Camlough and Newcastle, allows consumers to buy the amount of oil they need, which is then released from the consumer’s oil tank. A meter installed in the home helps the householder keep track of how much they have spent. It is hoped that the scheme can enable consumers to budget for their home heating oil, without resorting to using 20 litre emergency oil drums.

Energy

Independent Report Recommends Coordinated NI Energy Policy and Long Term Benefits for Domestic Consu

A single department with responsibility for all energy matters, the radical reduction of Northern Ireland’s dependency on home heating oil, and renewable electricity-based heating for the south and west where gas networks may never reach, are just three of the recommendations of a new report on the energy industry in Northern Ireland. The independent report, ‘Energising Northern Ireland’, was commissioned by the Consumer Council and produced by former GB energy Minister, Lord Whitty.

Energy

Decrease In Phoenix Supply Tariff Is Welcome News For Belfast Gas Customers

The Consumer Council has welcomed today’s news that Phoenix Supply will reduce its tariff by 8.5 per cent from 1 April 2012 for its Belfast-based domestic and small business customers. The average annual Phoenix bill will be £550 from the 1 April giving an annual saving of £51 or £4.25 per month for over 130,000 Phoenix Supply customers.

Energy

Home Heating Oil Briefing

Other

Energy

Consultation: Treatment of losses in the SEM

Research Reports

Energy

Consumers Need Evidence That Electricity Prices Are Fair, Says Consumer Council

•Why does the price of electricity produced by wind generators rise when the price of gas rises1?
•Why does the most expensive electricity generator set the price that is paid to all generators on the Island of Ireland2?
•Why are some generators making profit margins of between 20 and 50 per cent when NI’s top 100 companies are seeing margins between 1 and 6 per cent?
•Why are wind generators paid for being on standby when the wind is not blowing?

Energy

Consumer Council Analysis of the McIldoon Report

Research Reports

Energy

Consumer Council Issues Energy and Travel Advice For Severe Weather

With the continuing severe weather across Northern Ireland the Consumer Council is reminding people of the practical steps they can take if their electricity goes off or if their travel is cancelled.

Energy

The Fuel Poverty Coalition Launches Petition

The Fuel Poverty Coalition has today launched a petition calling on the NI Executive to use the final Programme for Government 2011-2015 to tackle fuel poverty in a comprehensive and sustained way.

Energy

Maxol Direct/ DCC Energy Must Also Refund Customers In The Red, Says Consumer Council

The Consumer Council’s Head of Energy, John French said: “The Consumer Council welcomes confirmation from Maxol Direct/DCC Energy that it will refund direct debit customers within a few days and offer them a goodwill gesture. However, this error has occurred a week before pay day for many people and a few weeks before Christmas, so it could cause significant inconvenience as well as bank charges if customers go into the red. We are calling on Maxol Direct/DCC Energy to confirm it will cover these charges for anybody affected by the company error.

Energy

Consultation on the Phoenix Natural Gas Limited (PNG) Price Control Draft Proposals 2012-13

The Consumer Council is an independent consumer organisation set up in legislation to safeguard the interests of Northern Ireland consumers, particularly the vulnerable and disadvantaged. We work to promote and protect consumer interest and bring about ch

Consultations

Energy

The Implementation of the EU Third Internal Energy Package

With fuel poverty levels in Northern Ireland at 44 per cent many households
are currently struggling to adequately heat their home. It is therefore vital that the energy market in Northern Ireland is designed in a manner that will give customers the best

Research Reports

Energy

Treatment of Price Taking Generation in Tie Breaks in Dispatch in the Single Electricity Market and

Re: Treatment of Price Taking Generation in Tie Breaks in Dispatch in
the Single Electricity Market and Associated Issues

Research Reports

Energy

Second consultation in relation to the possible cancellation of generating unit agreements in Northe

Re: Second Consultation in Relation to the Possible Cancellation of
Generating Unit Agreements in Northern Ireland
The Consumer Council is a Non-Departmental Public Body set up in
legislation to safeguard the interests of all consumers, and particularl

Research Reports

Energy

Response to Electricity Safety, Quality and Continuity Regulations (Northern Ireland) 2011

Regulations (Northern Ireland) 2011
The Consumer Council is a Non-Departmental Public Body set up in
legislation to safeguard the interests of all consumers, and particularly the
vulnerable and disadvantaged. The Consumer Council is an independent
org

Research Reports

Energy

The Development of the Northern Ireland Renewable Heat Incentive

Re: The Development of the Northern Ireland Renewable Heat Incentive
The Consumer Council is a Non-Departmental Public Body set up in legislation to safeguard the interests of all consumers, and particularly the vulnerable and disadvantaged. The Consumer

Research Reports

Energy

Tough Decisions Start Today: Majority Of Consumers Now Face £2100 Annual Energy Bill

The Consumer Council has reminded energy users that higher electricity and gas prices kick in today, 1 October, following last month’s series of announcements from energy suppliers. The price rises which range from 18.6 per cent for electricity to 35.4 per cent for gas, will see consumers paying on average an extra £200 a year on heating and lighting their home.

Energy

Regulatory approach to energy supply competition in Northern Ireland.

Re: Regulatory Approach to Energy Supply Competition in Northern Ireland
The Consumer Council is a Non-Departmental Public Body set up in legislation to safeguard the interests of all consumers, and particularly the vulnerable and disadvantaged. The Cons

Research Reports

Energy

Northern Ireland Fuel Poverty Coalition continues to tackle fuel poverty in Northern Ireland

The Fuel Poverty Coalition held a special event on Friday, 23 September 2011 in Derry City’s Millennium Forum to examine and discuss practical solutions to the fuel poverty crisis affecting a growing number of households in Northern Ireland. Around 80 organisations and elected political representatives from across Northern Ireland came together to discuss how to tackle this increasingly important issue.

Energy

Northern Ireland Fuel Poverty Coalition continues to tackle fuel poverty in Northern Ireland

The Fuel Poverty Coalition will hold a special event this Friday, 23 September 2011 in Derry City’s Millennium Forum to examine and discuss practical solutions to the fuel poverty crisis affecting a growing number of households in Northern Ireland. Around 80 organisations and elected political representatives from across Northern Ireland will come together to discuss how to tackle this increasingly important issue.

Energy

Firmus Energy Gas Price Increase in Belfast

The decision by firmus energy to increase prices as their current ‘price freeze’ period comes to an end is a blow for their customers in Belfast. Firmus customers will now see the cost of their gas increase by 35 per cent from the 1 October 2011.

Energy

Are Consumers Getting Best Electricity Price if Power Station Making £50m Pre Tax Profit? Asks Consu

The Consumer Council has questioned whether NI electricity customers are getting the best possible prices following the announcement of AES (Northern Ireland) £50million pre-tax profit.

Energy

What to do if the lights go out

With bad weather predicted to hit Northern Ireland the Consumer Council is reminding people of the practical steps they can take if their electricity goes off.

Energy

Responses to CAG

1. Consultation Paper on the Harmonisation of All – Island Moffat Entry Tariff Structures (010859);
2. Consultation Paper on the Harmonisation of Network Tariff Capacity Commodity Ratios, Interruptible and Short Term Products and the introduction of an E

Research Reports

Energy

Capacity Payments Mechanism FCPPy and ECPPy for trading year 2012

The Consumer Council is a Non-Departmental Public Body set up in
legislation to safeguard the interests of all consumers, and particularly the
vulnerable and disadvantaged. The Consumer Council is an independent
organisation which operates to promote a

Research Reports

Energy

Marketing Code Of Conduct For Natural Gas and Electricity Suppliers In Northern Ireland

A Guide to Selling Natural Gas and Electricity
Marketing Code Of Conduct For Natural Gas and Electricity Suppliers In Northern Ireland

Other

Energy

Firmus energy’s price increase puts further pressure on energy consumers

The announcement today by firmus energy to increase the price of domestic gas in the Ten Towns Licence area by 28.4% calls further into question how households in Northern Ireland will be able to afford to heat their homes this winter.

Energy

Competition for Pay As You Go gas consumers welcomed by the Consumer Council

The Consumer Council welcomes the introduction of competition for around 55,000 Belfast gas consumers who have Pay As You Go Meters. From today all natural gas customers in Greater Belfast and Larne will be able to switch their gas supplier.

Energy

A Further Blow for Consumers Struggling to Keep Warm

The Consumer Council has said today’s announcement from the Coal Advisory Service that the price of coal in Northern Ireland will rise between four and ten per cent this September is yet a further blow for consumers who are struggling with their energy costs. Although only around five per cent of households in Northern Ireland use coal to solely heat their homes, there is an increasing number of households that use coal fires as a means of complementing their central heating systems.

Energy

Consumer Council Calls For Four Practical Actions Following Massive Blow for Electricity Consumers

The Consumer Council has called for four key actions following today’s announcement from Power NI that an 18.6 per cent electricity price rise will take effect from 1 October. Describing it as a massive blow for consumers coming into winter, the Consumer Council has called on the NI Executive to take practical steps to address the problem.

Energy

Response to Policy Parameters 2012

The Consumer Council is a Non-Departmental Public Body set up in
legislation to safeguard the interests of all consumers, and particularly the
vulnerable and disadvantaged. The Consumer Council is an independent
organisation which operates to promote a

Research Reports

Energy

Incentivisation of All-island Dispatch Balancing Costs

The Consumer Council is a Non-Departmental Public Body set up in
legislation to safeguard the interests of all consumers, and particularly the
vulnerable and disadvantaged. The Consumer Council is an independent
organisation which operates to promote a

Research Reports

Energy

Imperfections Charges for October 2011 - September 2012

The Consumer Council is a Non-Departmental Public Body set up in
legislation to safeguard the interests of all consumers, and particularly the
vulnerable and disadvantaged. The Consumer Council is an independent
organisation which operates to promote a

Research Reports

Energy

• Generator Transmission Use of System (TUoS) charging – 2011/2012 Indicative tariffs

The Consumer Council is a Non-Departmental Public Body set up in
legislation to safeguard the interests of all consumers, and particularly the
vulnerable and disadvantaged. The Consumer Council is an independent
organisation which operates to promote a

Research Reports

Energy

NIE Ltd Transmission and Distribution Price Control for RP5. Capital Investment Requirements for the

Re: Northern Ireland Electricity Limited Transmission and Distribution
Price Control for RP5. Capital Investment Requirements for the Fifth
Regulatory Period
The Consumer Council is a Non-Departmental Public Body set up in
legislation to safeguard the

Research Reports

Water

The A-Z Consumer Advice Handbook – all you need to know to be a savvy consumer

Whether it’s finding out how to shop safely online, return faulty goods or find information about debt advice – the Consumer Council’s A-Z Consumer Advice Handbook (the A-Z) is all you need to become a savvy consumer. This handbook, now in its second edition was launched today (20 July 2011) by the Consumer Council in partnership with Trading Standards Service.

Energy

NIE Energy Supply Price Control 2011-2013

The Consumer Council is a Non-Departmental Public Body set up in
legislation to safeguard the interests of all consumers, and particularly the
vulnerable and disadvantaged. The Consumer Council is an independent
organisation which operates to promote a

Research Reports

Energy

Response to Terms of Reference for the 2011 market audit

The Consumer Council is a Non-Departmental Public Body set up in
legislation to safeguard the interests of all consumers, and particularly the
vulnerable and disadvantaged. The Consumer Council is an independent
organisation which operates to promote a

Research Reports

Energy

WHAT TO DO IF THE LIGHTS GO OUT

With the continuing severe weather across Northern Ireland the Consumer Council is reminding people of the practical steps they can take if their electricity goes off.

Energy

Common Arrangements for Gas Bill - Policy Consultation

Research Reports

Energy

Harmonised Ancillary Services 2011-2012

Research Reports

Energy

Harmonised Other System Charges 2011-2012

Research Reports

Energy

All-island generator transmission use of system (TUoS) charging

Research Reports

Energy

Priority dispatch under the Renewable Energy Directive

Research Reports

Energy

Phoenix Supply Limited Gas Price Rise Risks Pushing More Consumers Into Fuel Poverty

The announcement today (21 April) by Phoenix (PSL) that gas prices are set to rise by almost 40 per cent is a massive blow for their customers in Greater Belfast. This represents the biggest increase witnessed in the UK gas market in recent years.

Energy

The rising price of home heating oil shows no let up, says Consumer Council.

As the average price for 900 litres of home heating oil passes the £550 mark for the first time since July 2008, the Consumer Council is calling on the new Northern Ireland Executive to examine the need for regulating the industry as a key priority following the upcoming Assembly Elections.

Energy

One pence reduction in fuel duty hasn’t fully filtered through to motorists in Northern Ireland

Consumer Council monitoring of local fuel prices just before and after the Budget (23 March) show that the reduction in fuel duty by one pence has not fully filtered through to the price motorists pay at the pumps. In the week after the Budget, figures show that the average price across NI for unleaded fell by 0.75 pence per litre (ppl) and for diesel 0.5ppl.

Energy

Consumer Council statement re firmus price freeze

John French, Head of Energy at the Consumer Council said: “firmus Energy customers will be breathing a sigh of relief today as the company announces a price freeze until October 2011. The price freeze is welcomed by the Consumer Council; with energy and fuel prices at such high levels, any let up to household bills is good news.

Energy

Market Power and Liquidity in SEM

Research Reports

Energy

Consultation on the East West Interconnector (EWIC) Access Rules

Research Reports

Energy

Charges to Suppliers for Use of the Electricity Transmission

Research Reports

Energy

New Fuel Poverty Strategy Must Deliver For Northern Ireland Consumers

The Consumer Council believes that the Department of Social Development’s new Fuel Poverty Strategy 2011 to 2015 for Northern Ireland is an opportunity for all Departments within the Northern Ireland Executive to work strategically together in eradicating fuel poverty so that every household is able to live in a warm home.

Energy

SONI Price Control 2010 - 2015

Research Reports

Energy

Contracts for Differences - Option for Directed Contracts 2011/12

Research Reports

Water

Consumer Council Issues Election Manifesto 2011

The Consumer Council issued its Election Manifesto 2011 today highlighting four key areas for change that Northern Ireland consumers have told them they would like the Northern Ireland Assembly to address in the forthcoming Election

Energy

The average price for 900 litres of home heating oil breaks through the £500 barrier

As the average price for 900 litres of home heating oil breaks through the £500 mark for the first time in over two years and with prices varying by up to £58 the Consumer Council is calling for the NI Executive to examine the need for regulating the industry. Northern Ireland has seen the price of home heating oil accelerate by 87 per cent in the last two years .

Energy

Re: The Market Monitoring Unit (MMU) Governance Process Manual

Research Reports

Energy

Incentivisation for offshore renewable energy generation

Research Reports

Energy

Assessment of potential financing options for utility networks

Research Reports

Energy

Don’t get caught out with unexpectedly high energy bills this winter

With the coldest December and January on record, the Consumer Council is urging consumers to review how much energy they have used to avoid surprises in their next gas or electricity bill.

Energy

Treatment of the East West and Moyle Interconnectors in the SEM

Research Reports

Consumer Skills

Consumer Council says 'Be Switched On'

The Consumer Council is urging households to be ‘switched on’ to saving money on their energy bills, keeping their homes safe and warm and getting information on energy efficiency grants. The comments came today as the Consumer Council launches ‘Switch On’, a series of thirteen leaflets covering all you need to know about keeping your house warm and your energy bills down.

Energy

SWITCH ON: LPG (Bottled Gas)

Other

Energy

GOVERNMENT MUST DO MORE TO ‘SHARE’ THE RISING COST OF FUEL, SAYS CONSUMER COUNCIL

As unleaded nears £1.30 a litre(1) and diesel is already over £1.30 a litre in many areas, the Consumer Council has reiterated its call for consultation on the possible introduction of a ‘Fuel Price Stabiliser'(2) to cushion future petrol prices against large shifts in the price of oil – as committed to in the Conservative election campaign.

Energy

Consultation on proposed gas licence (ONI Gas Ltd)

Research Reports

Water

Advice for Consumers during the cold weather

‘Preparation is key’ is the advice given by the Consumer Council today (23 December 2010). Severe weather has caused havoc for the past three weeks and looks set to continue over the Christmas period. The Consumer Council has published advice on how to deal with frozen pipes, power cuts and keeping your house warm. The information also contains emergency telephone numbers that could help you through Christmas safely.

Energy

Consultation on Electricity Supply Licence Open

Research Reports

Water

HOUSEHOLDERS AND TRAVELLERS - BE PREPARED FOR DISRUPTION

With another severe weather warning issued for today(a)(16 December), householders and travellers can expect some disruption to their electricity and water supply or their travel plans over the next few days. The Consumer Council is re-issuing a series of up-to-date factsheets offering advice on how to prepare in advance for frozen water pipes and flooding, black outs and travel disruption.

Energy

A joint statement from the Consumer Council and Northern Ireland Oil Federation.

The Consumer Council and representatives of the Northern Ireland Oil Federation met on Tuesday 14 December at the offices of the Consumer Council in Belfast.

Consumer Skills

Consumer Council event addresses the Price of Being Poor

The stark reality that poorer people pay more for everyday essentials will be
highlighted today at a Consumer Council led event. Around 50 organisations from
the private and public sectors will meet at Clifton House – the Poor House - to
agree key actions and changes that will make a difference to the everyday lives of
people on low incomes.
This event aims to illustrate how people who are less well off tend to pay more for
some necessities and are often unable to access the best deal.

Energy

Re: Treatment of the Carbon Revenue Levy in SEM Commercial Offers

Research Reports

Water

CONSUMER COUNCIL ISSUES ADVICE TO CONSUMERS IN ADVERSE WEATHER CONDITIONS

With the continuing strong winds and heavy rain across Northern Ireland, The Consumer Council is calling on people to be prepared when the weather takes a turn for the worse. The Consumer Council has launched a series of leaflets offering advice to protect your home from flooding and has issued advice on our website about what to do should your electricity fail

Energy

What to do if the lights go out

With the continuing severe weather across Northern Ireland the Consumer Council is reminding people of the practical steps they can take if their electricity goes off.

Energy

Re: Consultation on Electricity Licence Fee Methodology

Research Reports

Energy

Consumer Council welcomes a new domestic gas supplier to Belfast

The Consumer Council says it welcomes the arrival of firmus energy to the domestic gas market in the Belfast and Larne area from today and hopes that competition will bring lower prices and improve customer service for all consumers.

Energy

Northern Ireland Fuel Poverty Coalition

Northern Ireland Fuel Poverty Coalition - working together to end fuel poverty

Other

Energy

Proposed Changes to the Northern Ireland Renewables Obligation

Research Reports

Energy

Demand Side Vision for 2020

Research Reports

Energy

Phoenix Gas Prices to Remain Stable

The Consumer Council says that holding gas prices is good news for consumers this winter.

Energy

No Increase in Electricity Prices a Relief to Consumers

As NIE Energy (NIEE) announces no change to their prices coming into winter, John French, Head of Energy at the Consumer Council said:

Energy

Re: SEMO Revenue and Tariffs October 2010 – September 2013

Research Reports

Energy

Consumer Council release re firmus price review 2010

Commenting on firmus Energy’s announcement today to hold their natural gas prices for 12-months, John French, Head of Energy at the Consumer Council said:

“Today’s announcement by firmus Energy to hold their prices for the next 12 months will be a relief for their customers. With another cold winter ahead and ongoing economic instability, firmus customers can rest easy that their natural gas bills will remain the same for another year.

Energy

Urgent Review of Winter Fuel Payments Needed

The Consumer Council says that an urgent review of the Winter Fuel Payment is needed to ensure it adequately targets consumers in fuel poverty. The comments come amid claims that the qualifying age for the payment will rise to 66 and that the amount may be cut for some consumers.

Energy

Harmonised Other System Charges

Research Reports

Energy

Harmonised Ancillary Services

Research Reports

Energy

Policy Parameters 2011 Consultation Paper

Research Reports

Energy

Consultation on Vacant Sites within the NIE Land Bank

Research Reports

Energy

ESB ACQUISITION OF NIE TRANSMISSION AND DISTRIBUTION BUSINESS COULD BRING LOWER COSTS FOR CUSTOMERS

Commenting on ESB’s acquisition of NIE’s transmission and distribution (T&D) business of the Viridian Group, Antoinette McKeown, Consumer Council Chief Executive said:

Energy

Fixed Cost of a Best New Entrant Peaking Plant & Capacity

Research Reports

Energy

Terms of Reference for the 2010 Market Audit

Research Reports

Energy

Buying Energy in Bulk For Multiple Customers Could Help Bring Prices Down, New Report Shows

Energy prices could be reduced for consumers through the co-ordinated bulk purchase of energy on behalf of multiple customers. That’s according to a new report, ‘People Power’ , from Bryson Charitable Group, the Consumer Council and the Northern Ireland Housing Executive.

Energy

Energy Brokering Report - 'People Power'

Research Reports

Energy

Consumer Council Welcomes New Option For Households To Choose Electricity Supplier

The Consumer Council says it hopes the arrival of new electricity supplier, Airtricity, into the domestic market, will help to reduce overall electricity prices - which will consequently help in the fight against fuel poverty in Northern Ireland - and that it will bring improved levels of customer satisfaction.

Energy

Domestic Market Opening – Airtricity entry June 2010

Research Reports

Energy

Response to comments from Robin Greer in News Letter, 12 May 2010 –

Robin Greer commenting in yesterday’s News Letter on the proposed sale of Northern Ireland Electricity (NIE) to Electricity Supply Board (ESB) opined that the Consumer Council ‘had barely even mewed’ on the issue.

Energy

STATEMENT RE: NORTHERN IRELAND ELECTRICITY (NIE) FINAL FIGURES ON POWER NETWORK DAMAGE

John French, Head of Energy at the Consumer Council said: "The Consumer Council commends NIE for its robust approach in getting its customers back on supply following the havoc caused by the recent ice storm. The damage to power lines across Northern Ireland was extensive and unprecedented, yet getting the supply back on to almost 140,000 households affected and particularly the most vulnerable was always NIE’s priority.

Energy

Make this election work for you and ask the fuel poverty question

Persistent fuel poverty in the 21st Century is unacceptable. People’s health and lives are at risk as one in two households here are struggling to heat their home adequately - one of the highest levels in Western Europe . The Consumer Council is calling on consumers to ask their politicians why fuel poverty levels in Northern Ireland have reached crisis proportions.

Energy

CONSUMER COUNCIL DECLARES WAR ON FUEL POVERTY

The Consumer Council has said ambition and imagination are missing from the Northern Ireland Executive’s approach to tacking fuel poverty and says it is now declaring war on the issue.

Energy

WHAT TO DO IF THE LIGHTS GO OUT

Following last night’s (30 March 2010) severe weather across Northern Ireland the Consumer Council is reminding people of the practical steps they can take if their electricity goes off.

Energy

Briefing - Kirklees Warm Zone

Other

Energy

Consumer Council briefing on Kirklees Warm Zone

Persistent fuel poverty in the 21st Century is unacceptable. Fuel poverty levels in Northern Ireland have reached crisis proportions with one-in-two households struggling to heat their homes adequately - the highest level in Western Europe.

Other

Energy

CONSUMER COUNCIL WELCOMES LOCAL BOILER SCRAPPAGE INITIATIVE

The Consumer Council has welcomed the boiler scrappage initiative for Northern Ireland’s consumers announced today (23 March) by the Energy Saving Trust and Phoenix Natural Gas.

Energy

Electricity Suppliers Must Provide Clear Information To Enable Consumers To Make Informed Choices, S

The Consumer Council has welcomed actions proposed by the Utility Regulator (NIAUR) following its inquiry into business electricity tariffs and customers’ concerns, but said more needs to be done to improve the information reaching small businesses.

Energy

CONSULTATION ON AN OFFSHORE RENEWABLE ENERGY STRATEGIC

Research Reports

Energy

NIE ENERGY SUPPLY PRICE CONTROL 2010 / 2011

Research Reports

Energy

CONSUMER COUNCIL WELCOMES GAS SAFE AWARENESS CAMPAIGN

The Consumer Council has welcomed the launch of the Gas Safe Register public awareness campaign. Gas Safe Register will replace the CORGI registration scheme on 1 April 2010. It has also called for registered engineers to reflect the reduced costs of the new scheme in their charges to customers.

Energy

New Fuel Payment Response

Research Reports

Consumer Skills

Ecoworld Live in W5!

Energy

Consultation on Gas Prepayments Meters Modification Notice

Research Reports

Energy

FUEL INDUSTRY MUST BE TRANSPARENT, SAYS CONSUMER COUNCIL

The Consumer Council has today reiterated its call for greater transparency in the fuel industry and says Government must now put pressure on suppliers to be upfront about their costs. The call came as the Consumer Council completed a 12-month review of petrol and diesel prices and prepares to brief MLAs on the topic

Energy

CONSUMER COUNCIL STATEMENT re: Northern Ireland Authority for Utility Regulation’s decision to condu

The Consumer Council has welcomed the Utility Regulator’s inquiry in response to business customers’ concerns about recent, unexpected rises in their electricity bills.

Energy

RE: SEM Regional Integration

Research Reports

Energy

Consumer Council's repsonse to response to NI Fuel Security Code

Research Reports

Energy

CONSUMER COUNCIL REINFORCES MESSAGE THAT ACTION IS NEEDED NOW TO PROTECT CONSUMERS FROM THE VOLATILI

The Consumer Council says that urgent steps must be taken to protect Northern Ireland consumers from the volatility of the energy market. The comments come in response to a report by Ofgem, the GB energy regulator, which predicts an alarming future for energy resources and prices across the UK.

Energy

Final Response to Gas Storage Regulatory Framework Consultation

Research Reports

Energy

Response final - Retail Tariff Structure Review

Research Reports

Energy

Consumer Council To Consult Public on Fuel Poverty and Social Tariffs

The Consumer Council is to hold a series of community panels across Northern Ireland to hear utility consumers’ views on fuel poverty and how best to protect the most vulnerable in society.

Energy

Consumer Council recognises concerns about switching systems for gas customers

Head of Energy at the Consumer Council, John French said:

“The Consumer Council understands that there are some concerns about the systems that have been put in place to allow customers to switch from Phoenix Supply to other suppliers in the Greater Belfast gas market.

Energy

Successful outcome for North Coast Pensioner

The Consumer Council representing Mr McCarter, the 74 year old pensioner from Downhill, Castlerock, who was quoted £67,000 by NIE for a new electricity supply to his home, is delighted to announce that NIE has committed to providing an electricity supply to the Seacoast Road, as soon as is practicable. Mr McCarter will now be able to connect to an electricity supply for a fraction of the cost.

Energy

FLAWED SYSTEM TO BLAME FOR DISAPPOINTING 5% DECREASE IN ELECTRICITY BILLS, SAYS CONSUMER COUNCIL

The Consumer Council says the 5% decrease in electricity bills announced by NIE Energy today falls short of consumers’ expectation and is the result of a system which is not working for consumers.

Energy

GOOD NEWS FOR FIRMUS CUSTOMERS SAYS THE CONSUMER COUNCIL

The Consumer Council has welcomed the announcement that firmus energy is reducing its prices by 17.7 per cent. The decrease comes as a result of falling wholesale gas costs and sees firmus fulfilling its promise to keep its prices lower than oil. With this decrease, prices are now back to 2006 levels.

Energy

CONSUMER COUNCIL WELCOMES PHOENIX 19% PRICE DECREASE

The Consumer Council has welcomed Phoenix Supply’s 19% price decrease which will take effect from 1 October. The energy consumer watchdog says the average annual saving of £104 will provide much-needed relief for over 100,000 Phoenix Supply customers.

Energy

Consumer Council Statement regarding NIE'S £67,000 connection fee for North Coast pensioner

Loretta O’Hara, Head of Consumer Support at the Consumer Council said:

“The Consumer Council has been in contact with Mr McCarter regarding the £67,000 quotation he received from NIE for a new electricity supply to his home. Mr McCarter is a 74-year-old pensioner who survives on a weekly pension of £100 so the reality is he cannot pay this bill. The Consumer Council has the legal power to represent electricity consumers here and we will be investigating this issue on behalf of Mr McCarter.

Energy

Proposal for the Power Procurement Price Control

Research Reports

Energy

Licence Modification Consultation Paper for Phoenix Natural Gas Ltd

The Consumer Council welcomes the opportunity to respond to the Licence Modification Paper for Phoenix Natural Gas.

Research Reports

Energy

Licence Modification Consultation for NIE Energy

Research Reports

Energy

CONSUMER COUNCIL MEETS WITH NORTHERN IRELAND OIL FEDERATION

The Consumer Council met on Friday 3 April 2009 with the Northern Ireland Oil Federation (NIOF) to review the home heating oil market, and to share views and understanding from both the industry and consumer perspective.

Energy

The proposed acquisition of SONI Limited by Eirgrid Ltd

The Consumer Council's response to the consultation on the proposed acquisition of SONI Limited by Eirgrid Ltd

Research Reports

Energy

CONSUMER COUNCIL MEETS WITH COAL INDUSTRY

Consumers were top of the agenda yesterday (Tuesday 13 January) when the Consumer Council and a representative from the coal industry met to discuss the coal industry and to look ahead to 2009 on behalf of Northern Ireland consumers who depend on coal to keep warm and well.

Energy

CONSUMER COUNCIL AND UTILITY REGULATOR PUBLISH JOINT RESEARCH

New research published today by The Consumer Council and The Utility Regulator revealed that consumers here are unaware of schemes available from energy companies to help them manage their bills.

Energy

Research into consumers’ views on initiatives by energy suppliers to help disadvantaged and vulnerab

The Consumer Council and the Utility Regulator share a common and important objective to protect the interests of energy consumers in Northern Ireland, particularly those who are disadvantaged and vulnerable. This research was commissioned in order to un

Research Reports

Energy

CONSUMER COUNCIL WELCOMES ENERGY PRICE REDUCTIONS BUT PLEDGES TO KEEP UP PRESSURE TO GET BILLS DOWN

The Consumer Council today welcomed the move by Phoenix Supply Limited (PSL) and NIE Energy (NIEE) to quickly pass on reductions to their customers as a result of falling wholesale energy costs. These reductions are needed for consumers who are struggling to pay an extra £27 a week to heat and light their homes, put food on the table and keep a roof over their heads compared to this time last year.

Energy

CONSUMER COUNCIL SAYS CONSUMERS PAYING TOO MUCH FOR ELECTRICITY IN A SYSTEM WHICH NEEDS TO CHANGE

The Consumer Council today said that consumers are paying too much for their electricity and that the underlying regulatory system that leaves households here paying £114 more than those in GB needs to be changed to work better for consumers.

Energy

CONSUMER COUNCIL URGES SWIFT CONCLUSION OF ELECTRICITY PRICE REVIEW THIS WINTER

The Consumer Council today welcomed the Utility Regulator’s decision to review electricity prices this winter and its commitment to ensure that falling wholesale energy costs are reflected in lower bills for consumers as quickly as possible.

Energy

ANSWERS NEEDED OR HOME HEATING OIL INDUSTRY COULD BE REFERRED FOR INVESTIGATION

The last time crude oil was at this week’s price , consumers paid on average £275 to fill a 900 litre oil tank. Today, they are paying £416 . The Consumer Council is questioning whether the home heating oil market is working for consumers at present. Unless the home heating oil industry can assure customers that they are paying a fair price, then the Consumer Council will consider referring this matter to the Office of Fair Trading for investigation .

Energy

CONSUMER COUNCIL WELCOMES GAS PRICE REVIEW

The Consumer Council today welcomed the Utility Regulator’s decision to review Phoenix’s gas prices and urged him to swiftly establish if and when it is possible to lower gas bills in view of the recent fall in wholesale energy costs. They also acknowledged the Utility Regulator’s commitment to examine whether an electricity price review is justified at this time. However they warned that while these reviews are taking place vulnerable households struggling to pay this year’s higher energy prices are in danger of falling into fuel poverty.

Energy

ARE YOU A PHOENIX SUPPLY LIMITED (PSL) CUSTOMER?

A 19.2 per cent gas price increase comes into effect from 1 October 2008. The Consumer Council is urging all PSL customers to take a meter reading to ensure that their gas bills are based on an accurate reading, not an estimated one.

Energy

CONSUMER COUNCIL CHALLENGES SCALE OF NIE ENERGY INCREASES AS CONSUMERS REEL FROM DOUBLE ENERGY PRICE

The Consumer Council believes that today’s unprecedented increases in electricity and gas prices – the second this year – will strike fear and distress into many consumers already anxious about their ability to make ends meet in the face of spiralling costs this winter.  They called for the scale of the NIE Energy price increase to be re-examined in order to ensure that consumers receive a full and satisfactory explanation and justification as to why NIE Energy’s level of increase is almost double that in the rest of the UK[i].  The Consumer Council is looking to the Northern Ireland (NI) E

Energy

CONSUMER COUNCIL URGES PEOPLE TO HAVE THEIR SAY ON THE RISING COST OF LIVING

At a time when worry and stress is growing among consumers faced with the soaring cost of living, the Consumer Council is urging consumers to go online and tell their real-life stories about the household pressures they are facing. The Consumer Council website www.consumercouncil.org.uk now allows consumers to leave a comment, share money saving tips with others and take part in a cost of living survey.

Energy

WARM HOMES SCHEME MUST BE RADICALLY REVIEWED AND MONEY DIVERTED SAYS CONSUMER COUNCIL

The Consumer Council has called for a radical review of the Warm Homes scheme in the wake of today’s Audit Office’s critical report which seriously questions the extent to which the scheme has targeted and tackled fuel poverty and whether value for money has been achieved for the £109 million spent on the scheme since 2001 .

Energy

CONSUMER COUNCIL STATEMENT ON KILROOT

The Consumer Council says that consumers could be the long-term winners from a High Court ruling today that paves the way for the Utility Regulator to cancel expensive contracts that could be costing consumers dear.

Energy

CONSUMER COUNCIL CALLS FOR SPECIAL MEASURES AS ENERGY PRICES HIT HOME

The Consumer Council today called on the Northern Ireland Executive to challenge the UK Government to earmark the £10.5 million energy VAT windfall to help vulnerable households this winter. The call comes as Northern Ireland Electricity announces a 14 per cent hike in electricity prices which, together with other rises in the cost of living, leaves consumers having to find an extra £40 per week in just one year for the essentials like food, fuel and mortgage repayments.

Energy

Consultation on a proposed update to the Northern Ireland Fuel Security Code

The Consumer Council welcomes the opportunity to respond to the consultation on a proposed update to the Northern Ireland Fuel Security Code.

Energy

Modification of the Northern Ireland Electricity (NIE) Transmission and Distribution Licence (provis

The Consumer Council welcomes the opportunity to comment on the proposed modification of the NIE Transmission and Distribution Licence concerning the provision for recovery of bad debt.

Consumer Skills

ECOWORLD - A WHOLE NEW WAY TO DO YOUR BIT FOR THE PLANET

The Consumer Council and CCEA are helping young people understand how the consumer choices they make today affect all our lives and environment with Ecoworld - a unique new web-based game launched yesterday (29 April). Ecoworld is designed to help young people start good habits early so that making responsible choices about the food we eat, the energy and water we use, how we travel and the waste we create become second nature.

Energy

GAS PRICE HIKE IS CRISIS FOR CONSUMERS’ HOUSEHOLD BILL

The Consumer Council said today that the Phoenix natural gas price hike of 28 per cent could put many low income households in crisis at a time when the cost of living is increasing, and could rise further. It called for the Government to consider what further action can be taken to support people struggling to make ends meet, and to redouble its efforts to make sure everyone is claiming all the benefits they are entitled to.

Energy

Severe Weather Warning - What To Do If The Lights Go Out

Following the Met Office's severe weather warning of gale force winds, rain and heavy snowfall for parts of Northern Ireland during the next few days, the Consumer Council is reminding people of the practical steps they can take if their electricity goes off.

Energy

CONSUMER COUNCIL SAYS SHOULDERS TO THE WHEEL TO DELIVER CHOICE FOR NATURAL GAS DOMESTIC USERS IN GRE

As the good news breaks that firmus energy has signed up its first natural gas business customer in Belfast today, the Consumer Council is asking if or when domestic consumers in greater Belfast will ever have a choice of gas suppliers despite the market being open to competition for 12 months.

Energy

GOOD PROGRESS ON ELECTRICITY COMPETITION BUT NO SWITCHING YET

Consumers are a significant step closer to being able to switch electricity supplier with today's opening of our domestic electricity market to competition. On the same day, the introduction of the all island Single Electricity Market (SEM) should bring lower prices, more competition and a secure supply of electricity to consumers north and south of the border. However the Consumer Council voiced caution in raising consumers’ expectations about what this actually means because the benefits for consumers will only become clearer to them over time.

Energy

ECONOMY 7 NO LONGER ECONOMIC FOR 45,000 HOUSEHOLDS

The Consumer Council said today that the 3.9 per cent increase in electricity prices is unwelcome but reasonable. However, it described the huge 14 per cent increase in Economy 7 night time prices as a body blow to the 45,000 households who will have to cough up an extra £50 a year. The Consumer Council has called for real action to help these households, a third of which may already be in fuel poverty and stuck with Economy 7.

Consumer Skills

Energy Issues for Students

Other

Energy

COAL PRICE INCREASE WILL SQUEEZE HOUSEHOLD PURSE

The Consumer Council says the rise of up to five per cent in coal prices announced today is a blow to coal users here. On average, consumers will now pay an extra 40p for a bag of housecoal and 35p for a bag of smokeless coal [1].

Energy

PHOENIX PRICE DECREASE MAKES IT A HAT TRICK FOR CONSUMERS

There was more good news for households here as Phoenix Natural Gas announced that gas prices would fall by 14.6 per cent from 31 March. This is the third piece of good news on the energy front following similar announcements from Northern Ireland Electricity and firmus energy.

Energy

CONSUMER COUNCIL WELCOMES GAS PRICE CAP

The Consumer Council today welcomed firmus energy’s announcement that it will cap prices for another year until January 2009.

Energy

SOME WELCOME RELIEF FOR HOUSEHOLDERS AS ELECTRICITY PRICE DROPS

There is some good news for householders today as Northern Ireland Electricity (NIE) announces that electricity prices will drop by three per cent or £11 off the average annual bill from April 2007. However, the Consumer Council said that while the decrease is welcome, consumers could have been looking at a seven per cent fall if they did not have to pick up the multi-million pound tab for cleaning up Kilroot Power Station.

Energy

SINGLE ELECTRICITY - MARKET CONSUMERS COME FIRST

The Single Electricity Market can deliver benefits for consumers. This is the view of the Consumer Council today in response to the Department of Enterprise, Trade and Investment’s(DETI’s) Consultation on Single Electricity Market Legislation (SEM – the all-island electricity market).

Energy

Making Choices today - What about tomorrow? Taking Positive Actions for the Future

Consumers need to understand how the choices we make have an impact on the planet and how to make responsible choices that meet our needs today without limiting the choices of future generations.

Other

Energy

AGREEMENT ON GAS IS VITAL FOR CONSUMERS

Welcoming the prospect of a settlement of this longstanding dispute, Wesley Henderson, Director of Energy at the Consumer Council said:

Energy

ELECTRICITY CONSUMERS MUST BE PROTECTED

Joanne Gamble, Head of Energy at the Consumer Council said: "Regardless of who owns Viridian, consumers must be protected. In practice that protection can be achieved by making sure that Northern Ireland Electricity (NIE) is ‘ring fenced’ in regulatory terms. There must be a limit on the amount of borrowed money used to buy the company and the new owners must press ahead with recent commitments made to invest in the electricity infrastructure.

Energy

GAS PRICE INCREASE – HARD, BUT PREDICTABLE

The Consumer Council has described the 14.5 per cent increase announced by Phoenix Natural Gas today as a hard but predictable blow to the household budget. The average Phoenix customer will now pay around £77 extra per year. The Consumer Council also called on the Regulator to move quickly to pass through any savings to consumers if gas costs start falling as they are predicted to do.

Energy

CONSUMER COUNCIL GUIDANCE IN CASE OF POWER LOSS

Following Met Office forecasts of severe gales affecting various parts of Northern Ireland from 4:00 pm today (21 September 2006), the Consumer Council is reminding people of the practical steps they can take if their electricity goes off.

Energy

COAL PRICE INCREASE UNWELCOME

<p>The Consumer Council says the 6.4 per cent average increase in coal prices announced today is a blow to the 42,780 coal users here. Consumers will now pay an extra £1.00 for a bag of housecoal and 50p for a bag of smokeless coal.</p>

Energy

ANOTHER MILESTONE FOR LOCAL GAS INDUSTRY

<p>The Consumer Council – the body representing the interests of gas consumers in Northern Ireland - has welcomed the announcement by new natural gas supplier, firmus energy, of its first domestic customer.</p>

Energy

CONSUMER COUNCIL GIVES THUMBS UP TO PAY AS YOU GO

<p>The Consumer Council today launched In Control? the first research into customer use of Pay as You Go (PAYG) gas and electricity meters here. Around one in three homes here now use a PAYG meter. Most people are happy with their meter and find it helpful in managing their energy use and preventing debt from building up. However, there is a small, but significant group of people who are vulnerable to self-disconnection because they cannot afford to top up the meter.</p>

Energy

In Control

An investigation into the patterns of use and level of self-disconnection by gas and electricity Pay As You Go meter users in Northern Ireland.

Other

Energy

CONSUMER COUNCIL WELCOMES COMPETITION COMMISSION MOVE ON LPG

<p>The Consumer Council today welcomed the Competition Commission’s (CC) proposal that the Consumer Council should play a key role in helping to get a better deal for Liquefied Petroleum Gas (LPG) customers .</p>

Energy

ELECTRICITY PRICES – ANOTHER SQUEEZE ON HOUSEHOLD BUDGETS

<p>The Consumer Council believes that today’s announcement by Northern Ireland Electricity (NIE) of a 10.8 per cent increase from 1 April 2006 is a regrettable addition to the spiralling list of bills stacking up for consumers. A typical electricity customer in Northern Ireland can expect to face an increase of around £37 a year as a result of this price rise.</p>

Energy

CONSUMER COUNCIL WELCOMES MOYLE MOVE ON ENERGY COSTS

<p>The Consumer Council has welcomed the announcement by Northern Ireland Energy Holdings (NIEH) of a £12.4 million contribution to offset electricity costs.</p>

Energy

CONSUMER COUNCIL WELCOMES MINISTER’S MOVE ON GAS COMPETITION

<p>The Consumer Council has welcomed the proposals announced by Energy Minister Angela Smith to open the gas market here to competition.</p>

Energy

CONSUMER COUNCIL WELCOMES FIRMUS ENERGY PRICE ANNOUNCEMENT

<p>The Consumer Council has welcomed firmus energy’s announcement of its tariffs for domestic consumers and that prices will be capped until December 2007.</p>

Energy

PHOENIX URGED TO RECONSIDER GAS PRICE INCREASE

<p>The Consumer Council today questioned the justification of Phoenix Natural Gas’ (Phoenix) 52 per cent gas price increase in the last four months as new energy supplier, firmus confirmed that customers in Ballymena and beyond will pay less for gas than Phoenix customers in Belfast and that prices will be capped for two years.</p>

Energy

PHOENIX GAS CUSTOMERS HIT AGAIN BY MASSIVE PRICE INCREASE

<p>The Consumer Council described today’s announcement by Phoenix Natural Gas (Phoenix) that it is to increase prices by a further 17.3 per cent at this time of the year as appalling. This second rise means that an average annual bill will have soared by 52 per cent or £200 in only four months.</p>

Energy

MILESTONE FOR LOCAL GAS INDUSTRY

<p>The Consumer Council has welcomed the launch of natural gas company, firmus energy as an important milestone in the development of the gas industry in Northern Ireland.</p>

Energy

GOVERNMENT MUST HELP IN HEAT OR EAT GAS RISE

<p>The Consumer Council is calling for an urgent package of Government measures to cushion the crushing blow of a near 30 per cent gas price increase announced by Phoenix Natural Gas that will force some people here to choose between heating and eating this winter.</p>

Energy

CONSUMERS BEFORE PROFITS

<p>The Consumer Council today welcomed Angela Smith’s statement that the proposed acquisition of Phoenix Natural Gas (Phoenix) must bring real and meaningful benefits to consumers. This reflects the Consumer Council’s call in May for any deal to work for consumers as well as shareholders.</p>

Energy

SUPER-COMPLAINT SHOULD LEAD TO BETTER BILLING

<p>The Consumer Council today welcomed GB energy regulator Ofgem’s response to the billing super-complaint submitted by energywatch.</p>

Energy

COAL PRICE INCREASE UNWELCOME

<p>The Consumer Council says the six per cent increase in coal prices announced today is a blow to the 120,000 coal consumers in Northern Ireland. Someone using two bags of the most popular coal will now pay an extra £60 a year to heat their home.</p>

Energy

GAS TAKEOVER – WELCOME MOVE BY REGULATOR

<p>The decision by the Energy Regulator to consult on the proposed acquisition of Phoenix Natural Gas by Terra Firma is a timely and necessary development, according to the Consumer Council.</p>

Energy

CONSUMER COUNCIL GETS ENERGYWISE

<p>Do you want to get the most from your energy supplier? Would you like to know more about saving money and staying warmer? If so, the Consumer Council’s latest information pack – Energywise – is for you.</p>

Energy

NEW LICENCES WILL BRING NATURAL GAS TO MORE CONSUMERS

<p>The Consumer Council today welcomed the news that licences have been granted to Bord Gais Eireann (BGE (NI)) to extend the natural gas network here.</p>

Energy

ELECTRICITY PRICE INCREASE BETTER THAN EXPECTED

<p>The Consumer Council welcomed today’s announcement that the Northern Ireland Electricity (NIE) price increase is to be kept in line with the rate of inflation – an increase of 3.2 per cent for most domestic consumers.</p>

Energy

Getting the Right Contract

Most small businesses are very dependent upon their gas or electricity supplies. However, it is often when things go wrong that small business customers discover a number of contractual obligations they had no idea existed.

Other

Energy

CONSUMER COUNCIL WELCOMES CONSULTATION ON NEW GAS LICENCES

<p>The Consumer Council has welcomed today’s announcement that two new gas licences are being issued for public consultation.</p>

Energy

Draft Forward Energy Operational Plan 2005-2008

This document is the Council’s second energy work programme under the new legislation and with the Council’s expanded responsibilities in electricity.

Research Reports

Energy

CONSUMER COUNCIL ISSUES ADVICE AS STORMY WEATHER CONTINUES

<p>The General Consumer Council is reminding people of the practical steps they can take now to prepare for any further disruptions to electricity supplies. The advice comes as the Met Office issues advance warning of severe weather for Northern Ireland today (11 January).</p>

Energy

POWER LOSSES – CONSUMER COUNCIL ADVISES

<p>Given the severe storms that have led to many consumers being without power in the past 24 hours the General Consumer Council is reminding people of the practical steps they can take now and to prepare for any further disruptions to supplies.</p>

Energy

THE GIFT THAT KEEPS ON GIVING

<p>Give your friends and family a real and lasting gift this year by getting them to sign up for the free care services from Phoenix Natural Gas and Northern Ireland Electricity (NIE). Both energy companies offer free support schemes to help customers with particular needs.</p>

Energy

DON’T BE LEFT IN THE DARK THIS WINTER

<p>This time last year, a major power cut left thousands of consumers without electricity. Although it is unlikely a power failure of this scale will happen again, to help consumers and minimise disruption, the General Consumer Council is reminding people of the practical steps they can take if their electricity goes off.</p>

Energy

FUEL POVERTY STRATEGY IS LOST OPPORTUNITY SAYS CONSUMER COUNCIL

<p>While the General Consumer Council has welcomed the publication of the first ever fuel poverty strategy for Northern Ireland, it says that the strategy fails to deliver the resources to tackle the scourge that leaves 203,000 households unable to heat their homes.</p>

Energy

GAS PRICE INCREASE IS BEST DEAL POSSIBLE SAYS

<p>Phoenix Natural Gas (PNG) has today announced that gas bills are to rise by 11.3 per cent as a result of its annual price review.</p>

Energy

GAS AGREEMENT CAN PROVIDE FRAMEWORK FOR A FAIR DEAL SAYS CONSUMER COUNCIL

<p>The General Consumer Council has welcomed today’s news that the Northern Ireland Authority for Energy Regulation (NIAER) and Phoenix Natural Gas (PNG) have reached agreement on the future of the gas industry in Greater Belfast.</p>

Energy

CONSUMER COUNCIL WELCOMES SUPPLY PRICE CONTROL

<p>Electricity consumer representative, the General Consumer Council today welcomed the announced extension to the current NIE supply price control. This controls how much NIE can charge their customers. It also encourages NIE to make cost savings that it can pass onto customers.</p>

Energy

CONSUMER FEARS EASED AS GAS PRICE HIKE IS WITHDRAWN

<p>The General Consumer Council has today welcomed Phoenix Natural Gas’ (PNG) announcement that it has withdrawn the suspended 20 per cent increase in the price of gas announced in April 2004. The announcement follows an agreement on wholesale gas prices with Centrica, PNG’s gas supplier.</p>

Energy

Looking back.... looking forward..

An overview of energy activities for 2003 to 2004 - Looking ahead to 2004 to 2005

Research Reports

Energy

COAL PRICE INCREASE WILL SHRINK INDUSTRY SAYS CONSUMER COUNCIL

<p>The General Consumer Council says today’s announcement of a coal price rise is a major blow for the one in three coal users here who live on less than £135 per week</p>

Energy

GOOD PRACTICE MAKES PERFECT

<p>The General Consumer Council today welcomed the publication of new codes of practice by Phoenix Natural Gas.</p>

Energy

IS YOUR CENTRAL HEATING AS SAFE AS HOUSES?

<p>Did you know that you do not need to be qualified or registered to fit an oil-fired central heating system in Northern Ireland?</p>

Energy

EXCELLENT RESULT FOR GAS CUSTOMERS

<p>The General Consumer Council today welcomed the minister, Barry Gardiner’s announcement that the proposed 20 per cent hike in natural gas prices is to be suspended.</p>

Energy

COUNCIL WELCOMES REGULATOR'S REPORT ON GAS CRISIS

<p>The General Consumer Council today welcomed the report issued by the Northern Ireland Authority for Energy Regulation into the ongoing Phoenix gas price increase issue.</p>

Energy

SEND US YOUR VIEWS ABOUT THE GAS PRICE INCREASE

<p>The General Consumer Council expressed surprise and disappointment at Phoenix Natural Gas's confirmation that it is going ahead with its 20 per cent price on 1 April 2004.</p>
<p><a href="mailto:[email protected]">Click here</a> to share your views on the gas price increase.</p>

Energy

COUNCIL WELCOMES MINISTER’S STATEMENT ON GAS

<p>The General Consumer Council has today welcomed the Ian Pearson, Minister for Enterprise, Trade and Investment’s statement on moves to deal with the gas increase.</p>

Energy

CONSUMER COUNCIL WELCOMES OFREG CALL FOR DELAY IN GAS PRICE HIKE

<p>Eleanor Gill, Chief Executive of the General Consumer Council said: “The General Consumer Council very much welcomes the statement issued today by Douglas McIldoon, the energy Regulator, calling on Phoenix Natural Gas to delay any implementation of a price increase for two months to give necessary space to resolve outstanding issues.</p>

Energy

COUNCIL DEMANDS PHOENIX GAS PRICE FREEZE

<p>The General Consumer Council today demanded that Phoenix Natural Gas withdraw its proposed 20 per cent price hike until consumers’ questions are answered. The increase, due to take effect on 1 April 2004, comes on top of a 10.8 per cent rise in October 2003.</p>

Energy

SECOND GAS HIKE A HEAVY BLOW SAYS GENERAL CONSUMER COUNCIL

<p>The General Consumer Council has described the staggering 20 per cent increase in household gas bills announced by Phoenix Natural Gas today as a bitter blow for consumers. It comes on top of a 10.8 per cent rise in October 2003. The combined impact of these increases means the average Phoenix customer will now be paying between £71 and £170 extra a year for their gas.</p>

Energy

NIE PRICE INCREASE REFLECTS COSTS

<p>The General Consumer Council today said that it was satisfied that NIE’s decision to raise electricity prices by 2.8 per cent reflects the costs of providing electricity for domestic customers.</p>

Consumer Skills

BEND OUR EAR SAYS CONSUMER COUNCIL

<p>Do you know where to go if you have an unresolved complaint about electricity, natural gas, passenger transport or coal? The answer is the General Consumer Council.</p>

Energy

COAL PRICE HIKE HITS ONE IN FIVE HOMES

<p>The General Consumer Council today criticised the latest coal price increase. The average coal user, burning two bags of coal a week, will now pay between £20 and £60 extra a year to heat their homes.</p>

Energy

Draft Energy Work Programme 2004-05

Research Reports

Energy

CONSUMER COUNCIL RESPONDS TO ELECTRICITY LOSS

<p>The General Consumer Council is working with Northern Ireland Electricity to keep consumers informed about the current loss of power due to generation problems.</p>

Energy

CONSUMER COUNCIL GIVES WARM WELCOME TO FUEL POVERTY STRATEGY

<p>A life of misery in a freezing cold house belongs in the past. Unfortunately, it is a reality for one in three families here who cannot afford to keep warm and well.</p>

Water

Memorandum of Understanding (2003)

General Consumer Council for Northern Ireland and the Northern Ireland Authority for Energy Regulation Memorandum of Understanding

Research Reports

Energy

GAS PRICE RISE TOO HIGH SAYS CONSUMER COUNCIL

<p>The General Consumer Council voiced its disapproval at the excessive 10.8 per cent rise in gas prices announced today (1 October). With one in three gas consumers here living on less than £135 per week, the Council is particularly concerned about the impact that this hike will have on people who are finding it hard to make ends meet.</p>

Energy

50,000 REASONS TO MAKE THAT CALL

<p>The General Consumer Council, the energy watchdog, today urged electricity consumers to contact NIE to find out if they are entitled to goodwill payments.</p>

Energy

COUNCIL CALLS FOR ACTION ON ENERGY COSTS

<p>The General Consumer Council today called for action to cut energy costs here.</p>

Energy

Energy Strategy Response (2003)

Research Reports

Energy

Gas Watch (2003)

Research Reports

Energy

Electricity consumers make the switch

<p>It’s all change for local electricity users today as energy watchdog, the General Consumer Council becomes the voice of electricity consumers.</p>

Energy

Natural Gas gets consumers thumbs up

<p>Price and convenience make natural gas a winner with Northern Ireland’s consumers. However, they are demanding improvements in customer service from the gas industry. These findings were revealed in Gas Watch, the latest report by energy watchdog, the General Consumer Council.</p>

Energy

Consumer Council responds to coal price rise

<p>The General Consumer Council today criticised the latest round of coal price rises, due to take effect next Monday 23rd September.</p>

Energy

Gas bill increase meets price pledge

<p>Northern Ireland’s gas consumer watchdog, the General Consumer Council, today responded to the news that Phoenix Natural Gas has kept its pledge of keeping price rises below the rate of inflation.</p>

Energy

Frozen Out - Tackling Fuel Poverty in Northern Ireland (2002)

Research Reports

Consumer Skills

In Poor Health (2001)

Research Reports

Energy

End oil scaremongering

<p>The General Consumer Council called on the local oil industry to bring an end to rumours and panic by issuing a clear statement on availability and prices.</p>

Energy

Consumer Outrage at Oil Price Rise

<p>The General Consumer Council have heavily criticised the oil industry for today’s hike in oil prices.</p>

Energy

Gas Price Pledge Kept

<p>Responding to the announcement by Phoenix Natural Gas that their prices will go up by less than the rate of inflation, in October</p>

Energy

Council Criticises 3rd Coal Price Rise in 13 Months

<p>Coal users are being burnt by a third price hike in 13 months, according to the General Consumer Council.</p>

Energy

Welcome for wider powers

<p>The General Consumer Council welcomes the Minister’s decision to give it wider powers to represent consumers on the full range of energy matters including electricity.</p>

Energy

STAY SAFE - AND SATISFIED

Snow and plunging temperatures over the past month meant that most homes in Northern Ireland turned up the heat.

Energy

CONSUMER COUNCIL HITS OUT AT COAL PRICE RISES

<p>The General Consumer Council today criticised the latest round of coal price rises, due to take effect next Monday 30th October.</p>

Energy

Consumer Council Verdict On Gas Price Rise

<p>Many customers of Phoenix Natural Gas could end up losers following the price increases, warned the General Consumer Council, the independent energy watchdog.</p>

Energy

CONSUMER COUNCIL CRITICISES GAS PRICE RISES

<p>The General Consumer Council today hit out at price increases announced by Phoenix Natural Gas, claiming that they may be unfair to certain consumers. The figures listed by Phoenix in their Home Energy Comparison table show increases of up to 8.5%.</p>

Energy

OIL TRADE WARNED OVER MISLEADING ADS

<p>The General Consumer Council today issued a warning following a meeting with oil industry chiefs over claims that oil was cheaper and safer than other fuels.</p>

Energy

HOME ENERGY BILLS £2M HIGHER THAN REST OF UK

<p>Northern Ireland’s consumers are forking out an astonishing £2 million MORE each week for their fuel, light and power compared with the UK average according to the General Consumer Council. This is equal to £3.10 a week for every household.</p>

Energy

ACTION NEEDED TO END FUEL POVERTY

<p>In launching its Annual Report, the General Consumer Council has called for action to tackle fuel poverty.</p>

Energy

FUEL POOR SHOULD NOT HAVE TO PAY MORE

<p>Low-income energy consumers should get fair treatment. That was the call made today by Mrs Joan Whiteside, Chairman of the General Consumer Council.</p>

Energy

When It Comes to Home Heating Oil, Competition And Choice Are Luxuries of the Wealthier, Says Consum

The report issued by the Office of Fair Trading (OFT) today states that on the whole competition is working in the home heating oil (HHO) industry. However, consumers in Northern Ireland are telling the Consumer Council that competition and choice are luxuries of the wealthier.

Energy

Consumer Council statement regarding NIE’s £67,000 connection fee for North Coast pensioner

Loretta O’Hara, Head of Consumer Support at the Consumer Council said:

“The Consumer Council has been in contact with Mr McCarter regarding the £67,000 quotation he received from NIE for a new electricity supply to his home. Mr McCarter is a 74-year-old pensioner who survives on a weekly pension of £100 so the reality is he cannot pay this bill. The Consumer Council has the legal power to represent electricity consumers here and we will be investigating this issue on behalf of Mr McCarter.

Energy

COAL PRICE INCREASE UNWELCOME

<p>The Consumer Council says the six per cent increase in coal prices announced today is a blow to the 120,000 coal consumers in Northern Ireland. Someone using two bags of the most popular coal will now pay an extra £60 a year to heat their home.</p>

Energy

2 million reasons to wipe out fuel poverty

<p>Domestic consumers in Northern Ireland’s fork out an astonishing £2 million more each week compared with the UK average for fuel, light and power according to Frozen Out, a new report on fuel poverty by the General Consumer Council.</p>

Energy

GAS PRICE INCREASE – HARD, BUT PREDICTABLE

The Consumer Council has described the 14.5 per cent increase announced by Phoenix Natural Gas today as a hard but predictable blow to the household budget. The average Phoenix customer will now pay around £77 extra per year. The Consumer Council also called on the Regulator to move quickly to pass through any savings to consumers if gas costs start falling as they are predicted to do.

Consumer Skills

New Year Diet campaign - Energy Bills - Week 2

Other