Cost of Living

The Consumer Council’s draft Forward Work Programme for the final year of our Corporate Strategy 2016-2021. (Including the combined business cases for our statutory functions in Energy, Transport, Postal Services, and Water and Sewerage).

Submit your feedback by 31 January 2020 by emailing [email protected] or via our Survey Monkey here: https://www.surveymonkey.co.uk/r/TCC-FWP-2021 

Some highlights of The Consumer Council's work, 2018-19

The Consumer Council commissioned Perceptive Insight to undertake quantitative research with a representative sample of consumers across Northern Ireland (NI). The aim of the research was to ascertain public perceptions about the likely impacts of Brexit for NI consumers, particularly in relation to: Utilities/energy; Transport; Postal services; and General consumer detriment.

The Consumer Council's Third Annual Consumer Parliament. 

In February 2019 YouGov conducted a survey across Northern Ireland on behalf of The Consumer Council to understand key consumer issues. This report covers key findings around Northern Ireland consumers and their household expenditure, if they shop around for essential goods and services and switch and save. In addition, it also highlights if they have been targeted by scams and how well they know their consumer rights.

Majas Budzeta Planotajs - Latviešu valoda

This report covers all contacts received by The Consumer Council from consumers for the year to 31 March 2018.  

Report on our Consumer Parliament, which was held at the Guildhall in Derry/Londonderry on 23 March 2018. 

Minutes from the Council meeting on the 20 June 2017.

The Consumer Council Annual Report and Accounts 2016-17

Minutes from the Council meeting on the 16 May 2017.

Minutes from the council meeting on the 21 March 2017.

Consultation response to Economy 2030 - A Draft Industrial Strategy for Northern Ireland.

Making your money last longer a go further. A food shopping guide by The Consumer Council, including food shopping tips. 

Consumer Council consultation response to the Programme for Government consultation.

Consumer Council consultation response to Mid and East Antrim Borough Council Draft Community Plan Consultation.

Consumer Council consultation response to the Newry, Mourne and Down Community Plan 2030.

Consumer Council consultation response to the Lisburn and Castlereagh Community Plan 2017 - 2032.

Consumer Council consultation response to the Ards and North Down Community Plan 2017 - 2032.

The Enquiries and Complaints report 2015 - 2016 provides an insight into our complaints handling work.

The Consumer Council's draft Forward Work Programme 2017/18 is now available for consultation

The Consumer Council is committed to developing a better Northern Ireland and therefore is encouraged and enthused about the outcomes based approach taken by the draft Programme for Government (dPfG) for 2016-21.

Consumer Council consultation response to BIS call for evidence on Improving consumer landscape and quicker switching.

Consumer Council consultation response to Citizens Advice and Citizens Advice Scotland draft work plan for 2016/17.

The Consumer Council's draft Corporate Plan 2016 - 2021 is now available for consultation.

Now available for consultation.

The Consumer Council's draft Forward Work Programme 2016/17 is now available for consultation.

The Enquiries and Complaints report 2014-15 provides an insight into our complaints handling work.

We have examined whether consumers are seeing the benefits of the “green shoots” of recovery in the Northern Ireland economy or still feeling the pain of recession through our ‘Consumer Outlook’ research. This report is part of building a ‘Consumer Outlook Index’ and will be used to track consumer optimism about the local economy every six months.

The findings of our 'Consumer Outlook' research which provides an insight into consumer confidence, spending priorities and areas of concern.

A research report which provides an insight into consumer confidence, spending priorities and areas of concern.

Annual Report and Accounts for 2013 - 2014

Research on consumers' views on the cost of living.

Welcome to the Consumer Council Annual Enquiries and
Complaints Report for 2011-2012. We previously published
two reports Complain, Campaign and Gain: Championing
Consumers spanning 2006-2009 and 2009-2011
respectively. This report will now be produce

Do you feel under pressure and tempted to spend money that you cannot afford at Christmas? To help you stay within your budget, The Consumer Council has put together this food and present planner. Click on the link to download your free copy