Consumer Skills

Consumer Skills

Navigate easily to the right consumer advice

The Consumer Council has launched a new online tool to guide consumers

Cost of Living

Consumer Insight Survey 2019 - Summary Report

In February 2019 YouGov conducted a survey across Northern Ireland on behalf of The Consumer Council to understand key consumer issues. This report covers key findings around Northern Ireland consumers and their household expenditure, if they shop around for essential goods and services and switch and save. In addition, it also highlights if they have been targeted by scams and how well they know their consumer rights.

Research Reports

Cost of Living

Santander Branch Closure - Antrim

The Consumer Council is reminding consumers to think about their banking needs ahead of the Antrim branch closure on 30 May 2019.

Cost of Living

Debenhams enters into administration - know what to do with your gift cards

Debenhams announced on Tuesday 9 April that it has officially gone into administration, appointing FTI Consulting as the administrator. 

Consumer Skills

Advice for consumers following LK Bennett collapse into administration

LK Bennett announced on Wednesday 7 March that it has collapsed into administration, appointing EY as the administrator. The high-end fashion chain has stores in Belfast and Banbridge.

Cost of Living

Enquiries and Complaints Report 2017-18

This report covers all contacts received by The Consumer Council from consumers for the year to 31 March 2018.  

Corporate Reports


Steer clear of a private parking ticket

The Consumer Council’s top tips to avoid a Parking Charge Notice

Cost of Living

St George's Market

Consumer rights information stand, and freebie give aways 

Consumer Skills

Holiday World Show - Belfast

The Consumer Council will be at the Holiday World Show from Friday 18 to Sunday 20 January 2019. 

Our staff will be available to provide information on your passenger rights. You will also have the chance to take away our various travel guides packed full of useful information.

Cost of Living

New guide to help steer clear of car purchase pitfalls

Second-hand cars top complaint in Northern Ireland