Parking

    • Private Car Parking

    Parking Charge Notices (PCN) in work *

    Issue

    A consumer had multiple Parking Charge Notices (PCN) from a private parking operator. The consumer was an employee at a shopping centre and had used the car park whilst at work. 

    Unfortunately, the consumer had not been made aware by their employer that there was a designated car park assigned for staff and that he should have used it to avoid getting a PCN.

    Action

    We acted on behalf of the consumer and liaised with the parking operator. We challenged the PCNs on the grounds that he was a staff member and had received them due to a failure by his employer to communicate the correct parking arrangements for staff. 

    Unfortunately, the parking operator would not accept the challenge and continued to pursue the PCNs via debt recovery action. We continued with our investigation and decided to liaise with the land owner/management company for the site to appeal the PCNs on the consumer's behalf.

    Resolution

    The landowner agreed that the staff member had received the PCNs through no fault of his own and instructed the parking operator to cancel the PCNs, saving the consumer £1,530.