The Consumer Council for Northern Ireland response to the FCA’s consultation on Intergenerational Differences
The Consumer Council welcomes the opportunity to respond to the Financial Conduct Authority (FCA) consultation on Intergenerational Differences. We recognise that the FCA’s consultation centres on evolution of the way people build and use wealth and how these changes have an impact on consumers’ financial needs. However, The Consumer Council believes that consideration also needs to be given to the key differences that Northern Ireland consumers face in relation to financial services, as outlined below, which will have particular relevance to consumers’ ability to build and use wealth across generations.
Consumers in Northern Ireland need to be provided with clear and transparent information as to why the price they pay for their electricity has increased, according to The Consumer Council.
The Consumer Council welcomes this opportunity to contribute to Her Majesty’s Treasury (HMT) Committee’s policy proposal on the ‘Breathing space’ consultation. The Consumer Council believes it is well placed to respond to this review from the perspective of the Northern Ireland consumer. Our outreach and empowerment work, complaint resolution and research gives us first-hand knowledge of the needs of consumers in Northern Ireland and the key issues affecting them.
The Consumer Council welcomes the publication of the Utility Regulator’s conclusion following its investigation into SSE Airtricity Energy Supply Ltd and SSE Airtricity Gas Supply Ltd.
The Consumer Council is advising customers who will be affected by the upcoming British Airways pilots’ strikes on 9, 10 and 27 September 2019 to be aware of their rights.
The Competition and Markets Authority (CMA) has today released the summer edition of its banking customer satisfaction survey for personal current accounts in Northern Ireland and the UK. The survey was introduced by the CMA after it conducted a market investigation into the retail banking sector in 2016.
The survey aims to give consumers independent information about banking providers and the quality of service provided across a range of measures, based on ratings provided by existing customers. The survey result for banks with a Northern Ireland presence can be found here.
Our own research tells us that only 40%* of consumers surveyed have switched bank accounts in the past with cash incentives and dissatisfaction with service being the most frequently quoted reasons.
Why not check the satisfaction survey results and see how your bank measures up against the competition? It has never been easier to switch current account provider and our current account comparison tool and guide to switching can help.
* Consumer Insight Survey March 2018
- Personal Finances
The Consumer Council and Radius Housing have teamed up to host a Friday Funday on 23 August 2019 from 10am to 1pm.
- Cost of Living
- Consumer Skills
The Consumer Council has provided advice to customers who could be affected by the Ryanair UK pilots’ strike during the next few days.
The Consumer Council issues advice for affected customers