We undertake research to understand and communicate current and future consumer issues in Northern Ireland. This insight is used to inform, to advocate for change, and where possible, to improve the lives of consumers in the region.
The Consumer Council welcomes this opportunity to contribute to Her Majesty’s Treasury (HMT) Committee’s policy proposal on the ‘Breathing space’ consultation. The Consumer Council believes it is well placed to respond to this review from the perspective of the Northern Ireland consumer. Our outreach and empowerment work, complaint resolution and research gives us first-hand knowledge of the needs of consumers in Northern Ireland and the key issues affecting them.
The Consumer Council has reviewed with interest the European Regulators Group for Postal Services (ERGP) report on Developments in the postal sector and implications for regulation. We note the report raises a number of strategically important policy considerations for the postal sector and regulation in the postal market. We provide some general comments below and highlight The Consumer Council’s research which is relevant to many key areas discussed in the ERGP report.
In early 2014, the Consumer Council for Northern Ireland commissioned Social Market Research to undertake research on energy and monetary affairs issues. The SMR report can be found here.
- Personal Finances
A Consumer Council research report into the attitudes and concerns of a Northern Ireland consumer in 2010.
During the winter of 2012/13 the Consumer Council conducted research into consumers’ views on flooding and flood insurance.
Research report on a three stage investigation into the balance of healthy versus less healthy food promotions among NI food retailers.
- Consumer Skills
Consultation on the independent review of Economic Policy (DETI and Invest NI)
Research findings examining consumers’ views regarding a number of energy issues.