The Consumer Council encourages passengers to be prepared when travelling over the festive period.
O2 has confirmed this morning that their mobile network is down with thousands of customers unable to access their 4G data.
This means 02 customers will not be able to access data services but should still be able to make voice calls and send texts as usual.
OFCOM statistics show that the O2 network is used by over 50% of Northern Ireland consumers. We would advise customers to keep an eye on the O2 status checker for more info and regular updates https://status.o2.co.uk/.
If you have been affected by the O2 outage, here is what you need to do:
Keep any evidence. If you've been left out of pocket as a result of the outage, keep any evidence such as screenshots and copies of any extra charges you've faced. Then include them to your complaint to O2.
Complain to O2 if unhappy. If you decide to make a compensation claim, you should go through O2's official complaints procedure. If the complaint's still unresolved after eight weeks or you're unhappy with the outcome, you can escalate to an alternative dispute resolution scheme the Communications Ombudsman, which will assess your complaint independently.
The Consumer Council offers advice to passengers affected by the disruption
The Consumer Council has been named as a finalist in the UK Complaints Handling Awards 2019, which recognise and reward outstanding achievement in complaint handling.
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