Consumer Council consultation response to the 'Advising Supporting Empowering - a strategy for the delivery of generalist advice services in Northern Ireland 2015 - 2020'.
This Memorandum of Understanding sets out how the Utility Regulator (UR) and the Consumer Council of Northern Ireland (CCNI) will maintain and foster co-operation, mutual understanding and effective working relationships between the two bodies, ensuring each can fulfill its respective statutory function.
The tips in this guide will help you shop on the internet with more confidence by explaining how to protect your computer, spot a safe website, understand your consumer rights and avoid problems with postage.
- Consumer Skills
CCNI response to Utility Regulator's PC15 announcement
Now the weather has turned frosty and people are pulling out the winter woollies, the Consumer Council is urging consumers to get a copy of its ‘Weather the Winter’ leaflet to be winter ready in the event of severe weather.
- Consumer Skills
- Personal Finances
Many of us will be sending cards and parcels through the post this Christmas. The Consumer Council is urging people to follow some simple guidelines to ensure cards and parcels arrive safely and on time. They can also help if things go wrong.
The Consumer Council is urging consumers to know their rights about delayed postal deliveries in the run up to Christmas. An unprecedented spike in online shopping on Black Friday and Cyber Monday has created a backlog in deliveries for many consumers.
If your flight is delayed or cancelled or if you are denied boarding because your airline has overbooked the flight, the airline is required by European law to inform you of your rights.
Consumer Council and Citizens Advice response letter on the postal scheme consultation on restricted goods.
A practical guide to postal services.