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The Enquiries and Complaints report 2015 - 2016 provides an insight into our complaints handling work.

This report covers all contacts received from consumers for the year to 31 March 2017.

The Enquiries and Complaints report 2014-15 provides an insight into our complaints handling work.

The General Consumer Council for Northern Ireland Annual Report and Accounts for the year ended 31 March 2016

Consumer Council response to Ofcom's Draft Annual Plan for 2015 - 2016.

The Consumer Council's Enquiries and Complaints Report explores consumer complaints, enquiries, consumer outreach, and data for The Consumer Council and beyond.

The Consumer Council's Enquiries and Complaints Report explores consumer complaints, enquiries, consumer outreach, and data for The Consumer Council and beyond.

This report covers all contacts received by The Consumer Council from consumers for the year to 31 March 2018.  

The Enquiries and Complaints report 2013-14 provides an insight into our complaints handling work in what has been a very successful year for the Consumer Council, handling our largest ever volume of contacts with consumers and achieving the highest amount of redress for consumers in our 30 year history.

Our Enquiries and Complaints Report for 2012–2013 provides an insight into real issues experienced by Northern Ireland consumers and demonstrates how complaining can make a difference when service delivery falls below expectations.