Search results
The Consumer Council for Northern Ireland response to the Money and Pensions Service Listening Document
The Consumer Council welcomes the opportunity to respond to The Money and Pension Service (MaPS) listening document and enjoyed participating in the Belfast Listening Event on 6 June 2019 at the Skainos Centre. Our Chief Executive gave a presentation on the key issues facing Northern Ireland consumers and a number of staff gave extensive comment on the issues and questions posed on the day. Therefore, this response will focus on the key points made at the event, and will refer to the National Strategy and the five life stages discussed at the event.
- Personal Finances
The Consumer Council Customer Journey Roadmap
The stages a Consumer will go through when making a complaint through The Consumer Council.
Statistics:
98.3% of contacts were acknowledged in 3 working days
98.9% agree they were kept up to date by us
99.4% of consumers said they were satisfied
- Other
The Consumer Council's response to the Financial Conduct Authority’s (FCA’s) Mortgages Market Study Interim Report
The Consumer Council of Northern Ireland welcomes the invitation to respond to the Financial Conduct Authority’s (FCA’s) Mortgages Market Study Interim Report. The Financial Conduct Authority have investigated the extent to which certain existing mortgage customers are trapped in high rate mortgages from which they cannot escape.
There is a higher rate of so called ‘mortgage prisoners’ in Northern Ireland than in the rest of the UK. The Consumer Council’s response seeks to ensure consumer need here is represented and fully considered in any future regulation of the mortgage market.
- Personal Finances
Minutes of two hundred and ninety fourth meeting of The Consumer Council for Northern Ireland
Minutes of two hundred and ninety fourth meeting of The Consumer Council for Northern Ireland
- Other
Minutes of two hundred and ninety third meeting of The Consumer Council for Northern Ireland
Minutes of two hundred and ninety third meeting of The Consumer Council for Northern Ireland
- Other
The Consumer Council's response to Financial Conduct Authority’s consultation on the Retail Distribution Review (RDR) and Financial Advice Market Review (FAMR)
The Consumer Council of Northern Ireland welcomes the invitation to respond to the FCA’s Call for input and welcomes the plan to evaluate the Retail Distribution Review (RDR) and Financial Advice Market Review (FAMR). Due to the technical nature of the questions posed within the Call for Input, The Consumer Council believe it is best placed to provide an overview of the issues in relation to RDR and FAMR that it would like the FCA to consider moving forward.
- Other
Consumer Parliament Report 2019
The Consumer Council's Third Annual Consumer Parliament.
- Cost of Living
- Other
- Food
- Business
- Consumer Skills
- Post
- Personal Finances
- Water
- Energy
- Transport
The Consumer Council has launched a new online tool to guide consumers
- Consumer Skills