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The Consumer Council welcomes the opportunity to respond to The Money and Pension Service (MaPS) listening document and enjoyed participating in the Belfast Listening Event on 6 June 2019 at the Skainos Centre. Our Chief Executive gave a presentation on the key issues facing Northern Ireland consumers and a number of staff gave extensive comment on the issues and questions posed on the day. Therefore, this response will focus on the key points made at the event, and will refer to the National Strategy and the five life stages discussed at the event.

We have 4 questions in our Customer Satisfaction Survey that asks the consumer to rate on a scale from ‘Strongly Agree’ to ‘Strongly Disagree’, how our assistance affected them in the following ways:

• Made them feel relieved of stress and anxiety;
• Made them feel supported;
• Made them feel listened to; and
• Made them more empowered as a consumer.

The results for 2018-19 are in the attached document. 

The stages a Consumer will go through when making a complaint through The Consumer Council.

Statistics:

99.5% of contacts were acknowledged in 3 working days

99.7% agree they were kept up to date by us

99.2% of consumers said they were satisfied

The Consumer Council of Northern Ireland welcomes the invitation to respond to the Financial Conduct Authority’s (FCA’s) Mortgages Market Study Interim Report. The Financial Conduct Authority have investigated the extent to which certain existing mortgage customers are trapped in high rate mortgages from which they cannot escape.

There is a higher rate of so called ‘mortgage prisoners’ in Northern Ireland than in the rest of the UK. The Consumer Council’s response seeks to ensure consumer need here is represented and  fully considered in any future regulation of the mortgage market.

Minutes of two hundred and ninety third meeting of The Consumer Council for Northern Ireland

Minutes of two hundred and ninety third meeting of The Consumer Council for Northern Ireland

The Consumer Council of Northern Ireland welcomes the invitation to respond to the FCA’s Call for input and welcomes the plan to evaluate the Retail Distribution Review (RDR) and Financial Advice Market Review (FAMR). Due to the technical nature of the questions posed within the Call for Input, The Consumer Council believe it is best placed to provide an overview of the issues in relation to RDR and FAMR that it would like the FCA to consider moving forward. 
 

The Consumer Council's Third Annual Consumer Parliament.