The Consumer Councils draft Forward Work Programme 2019/20 is now available for consultation.
The Consumer Council encourages passengers to be prepared when travelling over the festive period.
Minutes from the Council meeting on 13th November 2018.
The Consumer Council advises consumers to complain if they have experienced problems with their post this Christmas.
The Consumer Council has been named as a finalist in the UK Complaints Handling Awards 2019, which recognise and reward outstanding achievement in complaint handling.
The Consumer Council has responded to today’s announcement from the Civil Aviation Authority regarding enforcement action against Ryanair. This follows the airline's decision that financial compensation is not payable under European Commission Regulation 261/2004 for flight disruption resulting from industrial action by the airline's staff this summer.
Scott Kennerley, Head of Transport said “The Consumer Council welcomes this step by the Civil Aviation Authority. It is important that when services are disrupted passengers are able to claim the redress they are entitled to. Any passenger that has been impacted by this issue, or any other flight disruption, can contact The Consumer Council for information on your passenger rights and support in making a complaint.”
Passengers can contact The Consumer Council on 0800 121 6022 or visit ww.consumercouncil.org.uk