The Consumer Council is seeking feedback via three minute survey from Ulster Bank customers who were affected by the unprecedented technical difficulties this summer that left many unable to access their accounts in the normal way. The Consumer Council is concerned that many of those who are entitled to complain or claim redress from Ulster Bank have not done so.
Consumer Council Brief on the Office of Fair Trading Call for Information on the UK Petrol and Diese
The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland (NI) consumers. Our aim is to make the consumer voice heard and make it count.
Government policy aims to make public transport people’s first choice, not last
The Consumer Council welcomes the Court of Justice of the European Union ruling, which entitles passengers who have had their flights delayed by three hours or more to compensation, where the cause of the delay has been within the control of the airline1.
The Consumer Council and Financial Services Authority (FSA) today (18 October) launched the Journey to the Financial Conduct Authority (FCA) paper, which outlines how the UK’s new financial conduct regulator will operate and how it will benefit consumers.
The Consumer Council is to meet with the Office of Fair Trading (OFT) (Tuesday) to discuss the petrol and diesel sector and present the results of a recent survey highlighting the concerns of Northern Ireland consumers following a recent OFT call for information. The Consumer Council will tell the OFT that 82 per cent of those surveyed have changed their driving behaviour in response to the rising costs of fuel¹.