Consultation on the implementation of EU Regulation 1177/2010 concerning the rights of passengers wh
The Consumer Council agrees with the proposed approach for handling passenger complaints outlined in the consultation document.
From 1 October 2012, anyone who books an ATOL protected holiday or flight must be supplied with an ATOL Certificate. The ATOL Certificate is a standardised document which makes it clear how the trip is protected and who it is protected by.
Consumer Council Brief on the Office of Fair Trading Call for Information on the UK Petrol and Diese
The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland (NI) consumers. Our aim is to make the consumer voice heard and make it count.
Government policy aims to make public transport people’s first choice, not last
The Consumer Council and Financial Services Authority are hosting a joint event to explain the new role of the Financial Conduct Authority.
The Consumer Council is to meet with the Office of Fair Trading (OFT) (Tuesday) to discuss the petrol and diesel sector and present the results of a recent survey highlighting the concerns of Northern Ireland consumers following a recent OFT call for information. The Consumer Council will tell the OFT that 82 per cent of those surveyed have changed their driving behaviour in response to the rising costs of fuel¹.
The Consumer Council is seeking feedback via three minute survey from Ulster Bank customers who were affected by the unprecedented technical difficulties this summer that left many unable to access their accounts in the normal way. The Consumer Council is concerned that many of those who are entitled to complain or claim redress from Ulster Bank have not done so.
The Consumer Council and Financial Services Authority (FSA) today (18 October) launched the Journey to the Financial Conduct Authority (FCA) paper, which outlines how the UK’s new financial conduct regulator will operate and how it will benefit consumers.
We appreciate the opportunity to participate in this BIS consultation on a new consumer rights bill regarding the supply of goods, services and digital content.
- Consumer Skills
The Consumer Council welcomes the Court of Justice of the European Union ruling, which entitles passengers who have had their flights delayed by three hours or more to compensation, where the cause of the delay has been within the control of the airline1.