Ahead of Wednesday’s strike which could have an impact on NI passengers travelling through Heathrow, the Consumer Council has prepared a fact sheet outlining the rights and entitlements of those affected.
The Consumer Council’s Head of Energy, John French said: “The Consumer Council welcomes confirmation from Maxol Direct/DCC Energy that it will refund direct debit customers within a few days and offer them a goodwill gesture. However, this error has occurred a week before pay day for many people and a few weeks before Christmas, so it could cause significant inconvenience as well as bank charges if customers go into the red. We are calling on Maxol Direct/DCC Energy to confirm it will cover these charges for anybody affected by the company error.
A special project which saw young people act out their views on public transport in the form of a play at Stormont has secured a top award for the Consumer Council, YouthAction NI and Translink.