Consumers have seen significant changes to the way they use the post in recent years, with the rise in digital communication and increase in parcel deliveries from online shopping. The opportunities and consequences from these changes are still unfolding, however, some of these changes are likely to benefit certain consumers more than others.
Report on Translink Site Visit with passengers with a disability or reduced mobility
The Consumer Council is pleased to be able to offer comments on Citizens Advice draft consumer work plan 2018-19. We believe the draft consumer work plan demonstrates a comprehensive approach with exceptional clarity of purpose.
Consumer Council Report on Special Assistance Service Provision provided by Stena Line between Belfast and Cairnryan
The Consumer Council is pleased to be able to offer comments on Ofcom’s proposed work plan 2018-19. We commend Ofcom on its clear and detailed work plan, which gives a helpful description of the breadth and ambition of its work plan.
Minutes from the Council meeting on 19 December 2017
The Consumer Council is pleased to be able to offer comment on the Utility Regulator’s (UR) Draft Forward Work Programme 2018/19 (DFWP).
The Consumer Council welcomes the opportunity to respond to the Department for Communities (DfC) consultation on its proposed Changes to the Affordable Warmth Scheme.