This guide provides information on products and services available at the post office, changes to the post office network and how to make a complaint.
Citizens Advice Service (Citizens Advice and Citizens Advice Scotland) and Consumer Council for Northern Ireland response to Royal Mail United Kingdom and Royal Mail Overseas Letter Post Scheme - improving claim process.
Consumer Council consultation response on the Utility Regulator’s Consumer Protection Strategy 2015 - 2020.
This guide provides advice on how to make a complaint or claim compensation, if something goes wrong when you are sending or receiving mail.
Consumer Council's response to Citizens Advice Consumer Codes 2015 review consultation
Our Plane Facts guide is your ultimate travel companion! View the guide direct on your tablet or smart phone so you know your rights and what you are entitled to, if things go wrong.