A special project which saw young people act out their views on public transport in the form of a play at Stormont has secured a top award for the Consumer Council, YouthAction NI and Translink.
The Consumer Council’s Head of Energy, John French said: “The Consumer Council welcomes confirmation from Maxol Direct/DCC Energy that it will refund direct debit customers within a few days and offer them a goodwill gesture. However, this error has occurred a week before pay day for many people and a few weeks before Christmas, so it could cause significant inconvenience as well as bank charges if customers go into the red. We are calling on Maxol Direct/DCC Energy to confirm it will cover these charges for anybody affected by the company error.
Ahead of Wednesday’s strike which could have an impact on NI passengers travelling through Heathrow, the Consumer Council has prepared a fact sheet outlining the rights and entitlements of those affected.