- Consumer Skills
Following yesterday’s (21/04/10) announcement by the Finance and Personnel Committee to further investigate why we pay more for insurance here than anywhere else in the UK, Alison Donnelly, Senior Consumer Affairs Officer at the Consumer Council said:
Persistent fuel poverty in the 21st Century is unacceptable. People’s health and lives are at risk as one in two households here are struggling to heat their home adequately - one of the highest levels in Western Europe . The Consumer Council is calling on consumers to ask their politicians why fuel poverty levels in Northern Ireland have reached crisis proportions.
The Consumer Council says that airlines must remain focused on getting passengers home and reimbursing them for costs incurred during the week long disruption to flights.
John French, Head of Energy at the Consumer Council said: "The Consumer Council commends NIE for its robust approach in getting its customers back on supply following the havoc caused by the recent ice storm. The damage to power lines across Northern Ireland was extensive and unprecedented, yet getting the supply back on to almost 140,000 households affected and particularly the most vulnerable was always NIE’s priority.
Following the report by the Engineering the Future Alliance which states that water supplies may be under threat for future generations, the Consumer Council is taking the opportunity to inform consumers on the importance of making responsible choices about water and how to use it more efficiently.
The Consumer Council has said ambition and imagination are missing from the Northern Ireland Executive’s approach to tacking fuel poverty and says it is now declaring war on the issue.
With flights slowly but surely returning to normal and stranded passengers finally getting home, the Consumer Council has issued the following advice on what they should do if they paid for their own accommodation and meals while waiting for flights to resume.
The Consumer Council is encouraging passengers to contact their airline or airport for information about how their flight has been affected by the volcanic ash cloud today. However, it has also encouraged passengers who are having problems getting information to visit its website www.consumercouncil.org.uk, facebook (Consumer Council Northern Ireland), twitter (@ConsumerCouncil) or call the Consumer Council on 0800 121 6022 for information about their rights.