Consumer Council Brief on the Office of Fair Trading Call for Information on the UK Petrol and Diese
The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland (NI) consumers. Our aim is to make the consumer voice heard and make it count.
Consultation on the implementation of EU Regulation 1177/2010 concerning the rights of passengers wh
The Consumer Council agrees with the proposed approach for handling passenger complaints outlined in the consultation document.
From 1 October 2012, anyone who books an ATOL protected holiday or flight must be supplied with an ATOL Certificate. The ATOL Certificate is a standardised document which makes it clear how the trip is protected and who it is protected by.
Government policy aims to make public transport people’s first choice, not last
The Consumer Council has set out what your rights are if your flight is cancelled or delayed.
If your flight is disrupted because of airport closure, your airline is required by European law1 to inform you of your rights.
The Consumer Council is seeking feedback via three minute survey from Ulster Bank customers who were affected by the unprecedented technical difficulties this summer that left many unable to access their accounts in the normal way. The Consumer Council is concerned that many of those who are entitled to complain or claim redress from Ulster Bank have not done so.
The Consumer Council is to meet with the Office of Fair Trading (OFT) (Tuesday) to discuss the petrol and diesel sector and present the results of a recent survey highlighting the concerns of Northern Ireland consumers following a recent OFT call for information. The Consumer Council will tell the OFT that 82 per cent of those surveyed have changed their driving behaviour in response to the rising costs of fuel¹.
DETI Consultation on revised procedure for electricity and natural gas licence modifications and app
The Consumer Council welcomes the opportunity to respond to this
A range of organisations including the Consumer Council, Bryson Energy, part of the Bryson Charitable Group, Fold Housing Association and Derry City Council have come together to work on an innovative energy brokering pilot project in a bid to lower prices for consumers. The Pilot commences in October and will last for six months when it will be evaluated and potentially rolled out widely across Northern Ireland.