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Citizens Advice published its review of the Post Office restructuring programme, which started in 2012 and finished in 2018, supported by £2billion government investment. See below for the key highlights from the report.

The Consumer Council has found that almost half (49%) of Northern Ireland consumers are unaware Post Offices offer personal banking services. With a number of Ulster Bank branch closures pending across Northern Ireland, we are encouraging consumers to consider their future banking arrangements.

Donaghadee Post Office will continue to operate from New Street, Donaghadee

Following a six week local public consultation with customers and their representatives, consumers in Castlecaulfield can now avail of a Post Office outreach service on Wednesday and Friday mornings from 10am-1.30pm in their local ‘Food Store’ (Food Store, 32 Main Street, Castlecaulfield, Dungannon BT70 3NP). Pictured is Lord Maurice Morrow MLA, Kellin McCloskey Head of Postal Services at the Consumer Council, Leanne Elgin and Rachel McAteer, Post Office.

The Consumer Council is urging people to respond to the public consultation on the proposed closure of Shaftesbury Square Post Office and to let Post Office Limited know how it would affect them.

Potential Industrial Action to Affect Six Post Offices next week

Post Office Industrial Action could affect 6 branches.

The Consumer Council has advised Post Office customers to be aware of a planned 24-hour strike on Monday 31 October, and to consider if they can visit on a different day or use an unaffected Post Office branch.

The Consumer Council has advised Post Office customers to be aware of a planned 24-hour strike on Thursday 15 September, and to consider if they can visit on a different day or use an unaffected Post Office branch.

The Consumer Council has ensured that consumers’ concerns have been taken into consideration as part of the Post Office Limited’s decision to relocate Armagh Post Office to Emerson’s Supermarket, Scotch Street.