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This guide provides information on products and services available at the post office, changes to the post office network and how to make a complaint.

Citizens Advice published its review of the Post Office restructuring programme, which started in 2012 and finished in 2018, supported by £2billion government investment. Our response outlines the key highlights from the report.

We note that the purpose of the consultation is to help the government better understand what consumers need from the Post Office network which will help with the application for state aid. It is in this context that the Consumer Council provides its response to set out what consumers here need from the network moving forward.

The Consumer Council is pleased to respond to the Department for Business, Energy and Industrial Strategy (BEIS) consultation on the Post Office network.

Find out how to respond to the consultation on the proposed closure and tell Post Office Ltd what you think.

Consumer Council consultation response on the proposed closure of Shaftesbury Square Crown Post Office.

The General Consumer Council (The Consumer Council) welcomes the opportunity to respond to the consultation on the Post Office Ltd’s Network Change Programme – Area Plan Proposal Northern Ireland.