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This guide provides information on products and services available at the post office, changes to the post office network and how to make a complaint.

Citizens Advice published its review of the Post Office restructuring programme, which started in 2012 and finished in 2018, supported by £2billion government investment. Our response outlines the key highlights from the report.

We note that the purpose of the consultation is to help the government better understand what consumers need from the Post Office network which will help with the application for state aid. It is in this context that the Consumer Council provides its response to set out what consumers here need from the network moving forward.

The Consumer Council is pleased to respond to the Department for Business, Energy and Industrial Strategy (BEIS) consultation on the Post Office network.

Find out how to respond to the consultation on the proposed closure and tell Post Office Ltd what you think.

Consumer Council consultation response on the proposed closure of Shaftesbury Square Crown Post Office.

If you lose any of your official documentation, such as passport or birth certificate, notify the police immediately. You should also inform the relevant body, for example your bank branch. If your official documentation is damaged, by flood or fire for example, then it is important to begin replacing them as soon as possible. You should start with your birth certificate, as it will be necessary in obtaining other documentation.

The Consumer Council has signed a joint letter with Citizens Advice England and Wales, Citizens Advice Scotland, Age UK, and Action with Communities in Rural England urging the Chancellor to continue to support rural post offices at the UK Government’s imminent Spending Review.

The General Consumer Council (The Consumer Council) welcomes the opportunity to respond to the consultation on the Post Office Ltd’s Network Change Programme – Area Plan Proposal Northern Ireland.

Your rights when travelling with a disability or reduced mobility.