Did you know that two in five Northern Ireland shoppers have experienced delivery surcharges when buying goods online? The most common issues are non-delivery to Northern Ireland, charging more to do so or withdrawal of the free-delivery option.
A new website www.deliverylaw.uk provides advice on your rights and a portal to report problems you've had getting parcels delivered to Northern Ireland.
Accessible travel information for Translink services, Disability Action Transport Service and Community Transport.
We provide information about your rights when sailing and can help resolve complaints with ferry companies or terminal operators.
Special assistance services available when flying or sailing.
We can help if you have had a delay or cancellation, by providing information about your rights or helping to resolve complaints with airlines and airports.
There are a wide range to tickets available for different services and journeys.
Legal obligations when selling online, by phone or email.
We can help if you have an issue with your bus or rail journey.
We represent consumers on the Northern Ireland Taxi Forum and work to ensure that taxi services meet passengers' needs.