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<p>Bus Information in Belfast needs a ‘Timetable for Change’, according to a new report from the General Consumer Council.</p>

<p>Do you know what you are entitled to if goods you buy are faulty?……What does APR mean?…….. Must a shop offer you a refund if you don’t like the colour of the jumper you bought?……. What organisation can help consumers with transport complaints?……Do you know who to complain to if you find a fly in your soup? </p>
<p>A new report, ‘Consumer Skills for All’, from the General Consumer Council confirms that too many people in Northern Ireland cannot answer such questions about their basic consumer rights.</p>