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The Consumer Council has launched a dedicated website that provides a variety of helpful information for consumers in Northern Ireland who may have been affected by the coronavirus pandemic
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The Consumer Council has written to the Civil Aviation Authority (CAA) urging them to ensure that airlines provide passengers with the refunds they are legally entitled to under EU regulations, following numerous flight cancellations amid the Covid-19 pandemic.
- Transport
Flybe confirmed today that it has entered Administration meaning that all flights are cancelled with immediate effect. This announcement will have left many customers wondering what their rights are, so The Consumer Council has issued important advice to Flybe customers with existing flights booked.
- Transport
Template letter for taxi complaint
Taxi complaint template letter
- Transport
The Council Consumer has launched a new free online interactive budgeting tool to help households take control of their spending and identify areas where they can potentially save money.
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Consultation Response - Assistance Dogs Call for Evidence
The Consumer Council for Northern Ireland response to the Civil Aviation Authority’s Recognised Assistance Dogs: Call for evidence
- Transport
Report on Special Assistance at George Best Belfast City Airport - January 2019
This report details the findings of a meeting in February 2019 of the George Best Belfast City Airport’s Accessibility Forum which involved a tour of the airport building. The Accessibility Forum was established in November 2018 and is made up of a range of organisations who represent consumers with a disability or reduced mobility [1]
[1] IMTAC, Guide Dogs NI, Disability Action, Alzheimer’s Society, Crohn’s and Colitis UKNI, Urostomy Association, NI Assistance Dogs, NOW Group, PEAT and Action on Hearing Loss
- Transport
Report on Special Assistance at City of Derry Airport - March 2019
This report details the findings of a meeting in March 2019 of the City of Derry Airport’s Accessibility Forum which involved a tour of the airport building. This was the first meeting of the Accessibility Forum, which is made up of a range of organisations which represent consumers with a disability or reduced mobility.
- Transport
Report on Special Assistance at Belfast International Airport - February 2019
This report details the findings of a meeting in February 2019 of the Belfast International Airport’s Accessibility Forum which involved a tour of the airport building. This was the first meeting of the Accessibility Forum, which is made up of a range of organisations which represent consumers with a disability or reduced mobility.
- Transport
Draft Forward Work Programme 2020-21
The Consumer Council’s draft Forward Work Programme for the final year of our Corporate Strategy 2016-2021. (Including the combined business cases for our statutory functions in Energy, Transport, Postal Services, and Water and Sewerage).
Submit your feedback by 31 January 2020 by emailing [email protected] or via our Survey Monkey here: https://www.surveymonkey.co.uk/r/TCC-FWP-2021
- Cost of Living
- Other
- Food
- Business
- Consumer Skills
- Post
- Personal Finances
- Water
- Energy
- Transport