Main content
Search results
Displaying 1 - 10 of 671
Consultation on amendments to CAP1324 - the CAA's policy for ADR applicants and approved ADR entities
The Consumer Council supports the CAA objectives to improve the ADR process for consumers and also to encourage more airlines to join the scheme.
Publication
Consultations
- Transport
Consumer Insight Survey 2020
Consumer Insight Survey 2020
Publication
Research Reports
- Cost of Living
- Scams
- Food
- Business
- Consumer Skills
- Post
- Personal Finances
- Water
- Energy
- Transport
The Consumer Council's response to the FCA consultation on guidance on cancellations and refunds
The Consumer Council welcomes the opportunity to respond to the Financial Conduct Authority (FCA) consultation on guidance on cancellations and refunds.
The Consumer Council supports the FCA’s proposal to provide guidance to service providers on how they should enable consumers to make insurance, S75 Consumer Credit Act 1974 and ‘Chargeback’ claims.
Publication
Consultations
- Personal Finances
- Transport
Fuel Price Archive
Basic page
06th August 2020
Following a new report published by the Civil Aviation Authority (CAA) regarding airline refunds, The Consumer Council is urging the CAA to ensure airlines act responsibly towards their customers, and is urging consumers to act now to secure their refunds.
News
- Transport
30th July 2020
Following Saturday’s (25 July) advice from the Foreign and Commonwealth Office (FCO) against all-but-essential travel to mainland Spain, and the immediate imposition of a 14-day quarantine for travellers returning to the UK from mainland Spain and the Balearic and Canary Islands, The Consumer Council is advising Northern Ireland passengers on their travel rights.
News
- Transport
27th July 2020
For Northern Ireland travellers, recent changes to COVID-19 travel rules are causing confusion and uncertainty.
News
- Transport
08th July 2020
Following the reopening of shops in Northern Ireland, and the gradual reduction in the government’s COVID-19 restrictions, The Consumer Council has issued top tips to drivers in Northern Ireland on how to avoid getting a private parking ticket.
News
- Consumer Skills
- Transport
23rd June 2020
COVID-19 Factsheet: Airline Refund Advice
Details on:
- If the airline cancels your flight
- Whether you should accept a voucher from your airline
- Key features of the vouchers being offered by airlines
- More information on your consumer rights around cancelled flights and COVID-19
Publication
Consumer Guides
- Transport
Statement from Imtac on living with COVID-19
Statement from Imtac on living with COVID-19
Publication
Other
- Transport