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The Consumer Council has returned over £1 million to consumers and businesses in Northern Ireland since 1 April 2020. With the COVID-19 pandemic changing how consumers spend, socialise, work, live and travel, the consumer rights body has said this has led to an increased need for its free service.
News
- Cost of Living
- EU Exit
- Other
- Scams
- Food
- Business
- Consumer Skills
- Post
- Personal Finances
- Water
- Energy
- Transport
18th March 2021
Northern Ireland Consumer Week 2021 - Programme of Videos
Programme of videos for NI Consumer Week 2021. Watch the videos at www.niconsumerweek.co.uk
Publication
Other
- Cost of Living
- EU Exit
- Other
- Scams
- Food
- Business
- Consumer Skills
- Post
- Personal Finances
- Water
- Energy
- Transport
The Consumer Council is encouraging passengers due to travel over the festive period to plan in advance and be prepared, due to the impact of COVID-19 and EU Exit.
News
- Transport
16th December 2020
EU Exit: Advice for Northern Ireland Travellers
Advice for Northern Ireland consumers who are travelling to Europe including the Republic of Ireland and Great Britain. It includes the latest information for British passport holders, travelling through airports, driving in Europe, and travelling with pets and animals.
Basic page
08th December 2020
The Consumer Council has launched a free website to help consumers in Northern Ireland shop around when buying petrol and diesel. The Fuel Price Checker allows consumers to check the highest, lowest and average price of petrol and diesel in their area to ensure they are getting the best value when topping up their tank.
News
- Transport
06th November 2020
Consultation on amendments to CAP1324 - the CAA's policy for ADR applicants and approved ADR entities
The Consumer Council supports the CAA objectives to improve the ADR process for consumers and also to encourage more airlines to join the scheme.
Publication
Consultations
- Transport
Consumer Insight Survey 2020
Consumer Insight Survey 2020
Publication
Research Reports
- Cost of Living
- Scams
- Food
- Business
- Consumer Skills
- Post
- Personal Finances
- Water
- Energy
- Transport
The Consumer Council's response to the FCA consultation on guidance on cancellations and refunds
The Consumer Council welcomes the opportunity to respond to the Financial Conduct Authority (FCA) consultation on guidance on cancellations and refunds.
The Consumer Council supports the FCA’s proposal to provide guidance to service providers on how they should enable consumers to make insurance, S75 Consumer Credit Act 1974 and ‘Chargeback’ claims.
Publication
Consultations
- Personal Finances
- Transport
Fuel Price Archive
Basic page
06th August 2020
Following a new report published by the Civil Aviation Authority (CAA) regarding airline refunds, The Consumer Council is urging the CAA to ensure airlines act responsibly towards their customers, and is urging consumers to act now to secure their refunds.
News
- Transport
30th July 2020