Service Standards Results - October 2020 to December 2020
The Consumer Council response to the Utility Regulator draft determination on SONI price control 2020-29
The Consumer Council welcomes the opportunity to respond to the Utility Regulator’s consultation on its Draft Determination (DD) on the price control for SONI. We use the eight consumer principles shown in Figure 1 as a framework that asks important questions about service design and delivery, consumer impact and how services should look and feel to the consumer, and that helps assess regulatory decisions from a consumer perspective.
SSE Airtricity has today (Friday 29 January 2021) announced it will be increasing electricity prices by 3.9% from 1 March 2021. This will see the typical SSE Airtricity customer needing to find up to an extra £22 per year.
Electric Ireland have today (Friday 8 January 2021) announced they will be increasing their prices by 3.7% from 1 February 2021. This will see the typical Electric Ireland customer needing to find up to an extra £21 per year.
The Consumer Council has announced Noyona Chundur as its new Chief Executive. Noyona took up her post today (Tuesday 5 January 2021). She joins The Consumer Council from Invest Northern Ireland where she was Head of Campaigns and Digital Solutions since 2006, joining the organisation in 2004. She led their communications strategy for Northern Ireland, winning multiple internationally recognised awards for marketing and digital innovation, and is also Chair of the Cathedral Quarter Arts Festival.