Electricity Suppliers: Customer Satisfaction Survey Over 3 Years
The Utility Regulator (UR) published its Draft Determination (DD) of SONI’s price control 2020-2025 on 6 July 2020.
The Consumer Council for Northern Ireland response to the Utility Regulator draft determination on the SONI price control 2020 – 25
The Consumer Council welcomes the opportunity to respond to the Utility Regulator’s consultation on its Draft Determination (DD) on the price control for SONI. We use the eight consumer principles shown in Figure 1 as a framework that asks important questions about service design and delivery, consumer impact and how services should look and feel to the consumer, and that helps assess regulatory decisions from a consumer perspective.
Consultation on amendments to CAP1324 - the CAA's policy for ADR applicants and approved ADR entities
The Consumer Council supports the CAA objectives to improve the ADR process for consumers and also to encourage more airlines to join the scheme.
The Consumer Council for Northern Ireland response to the Financial Conduct Authority’s consultation on GC20/3 - Guidance for firms on the fair treatment of vulnerable customers.
- Cost of Living
- Personal Finances
Electricity Suppliers: Customer Satisfaction Survey September 2020
The Universal Postal Service and Northern Ireland Consumers
Postal Services Survey. Report of findings.
EU Exit - Online Shopping and Parcel Deliveries for Consumers in Northern Ireland
- EU Exit
Minutes from the 303rd meeting of The General Consumer Council for Northern Ireland on Friday 26 June 2020.