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Electricity Suppliers: Customer Satisfaction Survey Over 3 Years
Electricity Suppliers: Customer Satisfaction Survey Over 3 Years
Publication
Research Reports
- Energy
Water Saving Tips
Around 155 litres of water are used by each person everyday. Here are some simple tips from NI Water to help you use less water.
Basic page
29th September 2020
The Consumer Council has welcomed new rules designed by the Utility Regulator to limit the length of time electricity and gas companies can back bill domestic and microbusiness consumers.
News
- Energy
29th September 2020
A review of the Utility Regulator’s Draft Determination of SONI’s price control 2020-2025 - SGL
The Utility Regulator (UR) published its Draft Determination (DD) of SONI’s price control 2020-2025 on 6 July 2020.
Publication
Research Reports
- Energy
The Consumer Council for Northern Ireland response to the Utility Regulator draft determination on the SONI price control 2020 – 25
The Consumer Council welcomes the opportunity to respond to the Utility Regulator’s consultation on its Draft Determination (DD) on the price control for SONI. We use the eight consumer principles shown in Figure 1 as a framework that asks important questions about service design and delivery, consumer impact and how services should look and feel to the consumer, and that helps assess regulatory decisions from a consumer perspective.
Publication
Consultations
- Energy
Consultation on amendments to CAP1324 - the CAA's policy for ADR applicants and approved ADR entities
The Consumer Council supports the CAA objectives to improve the ADR process for consumers and also to encourage more airlines to join the scheme.
Publication
Consultations
- Transport
The Consumer Council welcomes the publication of the Financial Conduct Authority’s (FCA) Market Study on General Insurance and its proposed measures to tackle unfair pricing practices.
News
- Cost of Living
- Personal Finances
24th September 2020
The Consumer Council's Interactive Online Tools
The Consumer Council has a variety of free, online and interactive tools that can help you save money.
Basic page
23rd September 2020
FCA guidance for firms on the fair treatment of vulnerable customers - Consumer Council Response
The Consumer Council for Northern Ireland response to the Financial Conduct Authority’s consultation on GC20/3 - Guidance for firms on the fair treatment of vulnerable customers.
Publication
Consultations
- Cost of Living
- Personal Finances
Research in NI consumers’ needs from a Universal Postal Service and supporting research document by YouGov
Basic page
21st September 2020