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Electricity Suppliers: Customer Satisfaction Survey Over 3 Years 

The Utility Regulator (UR) published its Draft Determination (DD) of SONI’s price control 2020-2025 on 6 July 2020.

The Consumer Council welcomes the opportunity to respond to the Utility Regulator’s consultation on its Draft Determination (DD) on the price control for SONI. We use the eight consumer principles shown in Figure 1 as a framework that asks important questions about service design and delivery, consumer impact and how services should look and feel to the consumer, and that helps assess regulatory decisions from a consumer perspective.

The Consumer Council supports the CAA objectives to improve the ADR process for consumers and also to encourage more airlines to join the scheme.

The Consumer Council for Northern Ireland response to the Financial Conduct Authority’s consultation on GC20/3 - Guidance for firms on the fair treatment of vulnerable customers.

Electricity Suppliers: Customer Satisfaction Survey September 2020

The Universal Postal Service and Northern Ireland Consumers 

Postal Services Survey. Report of findings. 

EU Exit - Online Shopping and Parcel Deliveries for Consumers in Northern Ireland

Minutes from the 303rd meeting of The General Consumer Council for Northern Ireland on Friday 26 June 2020.