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The Consumer Council has written to the Civil Aviation Authority (CAA) urging them to ensure that airlines provide passengers with the refunds they are legally entitled to under EU regulations, following numerous flight cancellations amid the Covid-19 pandemic.
News
- Transport
31st March 2020
Coronavirus: Vulnerable Consumers
Additional advice for vulnerable consumers
Basic page
30th March 2020
Consultation Response The European Regulators Group for Postal Services Work Plan for 2021
Consultation Response The European Regulators Group for Postal Services Work Plan for 2021
Publication
Consultations
- Post
Coronavirus: Postal Services Information and Updates
Information about the impact of COVID-19 (coronavirus) to postal services in Northern Ireland, including the latest information about Post Office branches, Royal Mail, DPD, Yodel, Hermes, DHL and UPS.
Basic page
24th March 2020
Coronavirus: Advice for Northern Ireland Travellers
Advice for Northern Ireland travellers whose holidays and travel plans may be affected by COVID-19 (coronavirus), including the latest information on airlines, ferries, package holidays, travel insurance, public transport and cancelled travel plans (including refunds).
Basic page
24th March 2020
Highlights video of our fourth annual Consumer Parliament and summary video of issues raised at our four regional parliaments.
News
- Cost of Living
- Other
- Scams
- Food
- Business
- Consumer Skills
- Post
- Personal Finances
- Water
- Energy
- Transport
09th March 2020
Flybe confirmed today that it has entered Administration meaning that all flights are cancelled with immediate effect. This announcement will have left many customers wondering what their rights are, so The Consumer Council has issued important advice to Flybe customers with existing flights booked.
News
- Transport
05th March 2020