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The Consumer Council has updated its independent online Energy Price Comparison Tool to allow energy consumers to find the cheaper natural gas and electricity prices tariffs that came into effect from today (Wednesday 1 April 2020).
- Energy
The Consumer Council has written to the Civil Aviation Authority (CAA) urging them to ensure that airlines provide passengers with the refunds they are legally entitled to under EU regulations, following numerous flight cancellations amid the Covid-19 pandemic.
- Transport
Gas Price Comparison Table - Greater Belfast and Larne (from 1 April)
Tariffs apply to Greater Belfast and Larne area.
SSE Airtricity prices effective 1 April 2020. Firmus Energy prices effective 16 April 2020.
- Energy
Gas Price Comparison Table - Ten Towns (from 1 April 2020)
Prices live from 1 April 2020.
The Ten Towns area, operated by Firmus Energy, includes: Antrim, Armagh, Ballymena, Ballymoney, Banbridge, Coleraine, Craigavon, Derry/Londonderry, Limavady and Portstewart.
- Energy
Electricity Price Comparison Table - July 2020
Electricity Price Comparison Table
(updated 20 July 2020)
- Energy
Due to Covid-19 we have temporary changes in place for receiving invoices.
- Other
Coronavirus: Vulnerable Consumers
Additional advice for vulnerable consumers
Water Guide for Businesses and Not-For-Profit Organisations
The Consumer Council's Water Information Guide for Businesses and Not-For-Profit Organisations. Including water & sewerage charges, water efficiency, water bills, water champions, how to complain and more.
- Water
Coronavirus: Your Consumer Rights When Purchasing Goods
As Northern Ireland consumers may be purchasing more goods from home, including over the phone or online, as a result of COVID-19 (coronavirus), it is important for consumers to know their rights.