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Minutes of the 298th meeting of The Consumer Council
TWO HUNDRED AND NINETY EIGHTH MEETING OF THE GENERAL CONSUMER COUNCIL FOR NORTHERN IRELAND HELD AT
SEATEM HOUSE, 28 – 32 ALFRED STREET, BELFAST, BT2 8EN
ON TUESDAY 26 NOVEMBER 2019 AT 10.00AM.
Publication
Corporate Reports
- Other
Draft Forward Work Programme 2020-21
The Consumer Council’s draft Forward Work Programme for the final year of our Corporate Strategy 2016-2021. (Including the combined business cases for our statutory functions in Energy, Transport, Postal Services, and Water and Sewerage).
Submit your feedback by 31 January 2020 by emailing eoin.mcshane@consumercouncil.org.uk or via our Survey Monkey here: https://www.surveymonkey.co.uk/r/TCC-FWP-2021
Publication
Consultations
- Cost of Living
- Other
- Food
- Business
- Consumer Skills
- Post
- Personal Finances
- Water
- Energy
- Transport
Credit Score Factsheet
Our Credit Score Factsheet answers the frequently asked questions and gives tips on how to improve your credit score.
Publication
Consumer Guides
- Personal Finances
Best Practice Guide for Parcel Complaints
Best Practice Guide for Parcel Complaints
Publication
Corporate Reports
- Post
The Consumer Council has compiled a list of top tips to ensure consumers’ online purchases are returned safely and on time.
News
- Post
30th December 2019
The Consumer Council has been shortlisted as a finalist in the UK Complaints Handling Awards 2020, which recognise and reward outstanding achievement in complaint handling across the UK.
News
- Other
16th December 2019
With the festive season underway, The Consumer Council is reminding consumers of their travel rights in preparation for any potential delays or cancellations.
News
- Transport
12th December 2019
The Consumer Council has launched ParcelPal NI, a new one-stop shop to help consumers find their nearest local shop where they can send parcels and collect online shopping.
News
- Post
11th December 2019