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Minutes of the 298th meeting of The Consumer Council
TWO HUNDRED AND NINETY EIGHTH MEETING OF THE GENERAL CONSUMER COUNCIL FOR NORTHERN IRELAND HELD AT
SEATEM HOUSE, 28 – 32 ALFRED STREET, BELFAST, BT2 8EN
ON TUESDAY 26 NOVEMBER 2019 AT 10.00AM.
Publication
Corporate Reports
- Other
Draft Forward Work Programme 2020-21
The Consumer Council’s draft Forward Work Programme for the final year of our Corporate Strategy 2016-2021. (Including the combined business cases for our statutory functions in Energy, Transport, Postal Services, and Water and Sewerage).
Submit your feedback by 31 January 2020 by emailing eoin.mcshane@consumercouncil.org.uk or via our Survey Monkey here: https://www.surveymonkey.co.uk/r/TCC-FWP-2021
Publication
Consultations
- Cost of Living
- Other
- Food
- Business
- Consumer Skills
- Post
- Personal Finances
- Water
- Energy
- Transport
Credit Score Factsheet
Our Credit Score Factsheet answers the frequently asked questions and gives tips on how to improve your credit score.
Publication
Consumer Guides
- Personal Finances
Best Practice Guide for Parcel Complaints
Best Practice Guide for Parcel Complaints
Publication
Corporate Reports
- Post
The Consumer Council has compiled a list of top tips to ensure consumers’ online purchases are returned safely and on time.
News
- Post
30th December 2019
The Consumer Council has been shortlisted as a finalist in the UK Complaints Handling Awards 2020, which recognise and reward outstanding achievement in complaint handling across the UK.
News
- Other
16th December 2019
Parcelpal NI
Want to find a local shop where you can send a parcel? Check out our ParcelPal NI tool to find your nearest parcel shop or outlet.
Basic page
13th December 2019
With the festive season underway, The Consumer Council is reminding consumers of their travel rights in preparation for any potential delays or cancellations.
News
- Transport
12th December 2019
The Consumer Council has launched ParcelPal NI, a new one-stop shop to help consumers find their nearest local shop where they can send parcels and collect online shopping.
News
- Post
11th December 2019