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The Consumer Council's Equality, Diversity and Inclusion Policy
The Consumer Council's Equality, Diversity and Inclusion Policy
Publication
Other
- Other
Council Minutes - 25 October 2019
Minutes from the Council meeting on 25 October 2019.
Publication
Other
- Other
To coincide with International Day of Persons with Disabilities on 3 December, The Consumer Council will be at George Best Belfast City Airport on 3, 5 and 6 December from 11am to 6pm. We will provide information on the types of assistance passengers with a disability or reduced mobility are entitled to when travelling.
News
- Transport
26th November 2019
Ahead of the busy Christmas online shopping period including Black Friday and Cyber Monday, The Consumer Council is helping shoppers in Northern Ireland who experience postal delivery problems to complain.
News
- Post
25th November 2019
With an estimated £7billion to be spent in the UK this year on Black Friday (29 November) and Cyber Monday (2 December), The Consumer Council has issued essential guidance to ensure consumers know their rights and shop safely.
News
- Consumer Skills
22nd November 2019
The Consumer Council for Northern Ireland response to the Utility Regulator’s Consumer Protection Programme Best Practice Frameworks Call for Evidence
The Consumer Council welcome the opportunity to respond to the Utility Regulator’s (UR) call for evidence. As providers of essential services, energy and water companies have a responsibility to assist consumers in vulnerable circumstances or who face affordability challenges. We support UR’s work to improve the protections provided to consumers. We agree with the focus placed on vulnerability and affordability by UR in its Consumer Protection Programme. We now wish to see an acceleration of progress.
Publication
Consultations
- Water
- Energy
Essential Black Friday and Cyber Monday Guidance
With an estimated £7billion to be spent in the UK this year on Black Friday (29 November) and Cyber Monday (2 December), this essential guidance will help to ensure you know your rights and shop safely.
Basic page
18th November 2019
Year at a Glance
Some highlights of The Consumer Council's work, 2018-19
Publication
Corporate Reports
- Cost of Living
- Other
- Food
- Business
- Consumer Skills
- Post
- Personal Finances
- Water
- Energy
- Transport
The Consumer Council welcomes the Competition and Markets Authority’s (CMA) announcement that Currys is to adopt a range of measures to improve the sales process for extended warranties following feedback from mystery shops at 100 of its stores.
News
- Cost of Living
- Other
- Consumer Skills
07th November 2019
Electricity Suppliers: Customer Satisfaction Survey August 2019
Electricity Suppliers: Customer Satisfaction Survey August 2019
Publication
Consumer Guides
- Energy