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Consumers in Northern Ireland need to be provided with clear and transparent information as to why the price they pay for their electricity has increased, according to The Consumer Council.

The Consumer Council is advising customers who will be affected by the upcoming British Airways pilots’ strikes on 9, 10 and 27 September 2019 to be aware of their rights.

The Consumer Council has provided advice to customers who could be affected by the Ryanair UK pilots’ strike during the next few days.

The Competition and Markets Authority (CMA) has today released the summer edition of its banking customer satisfaction survey for personal current accounts in Northern Ireland and the UK. The survey was introduced by the CMA after it conducted a market investigation into the retail banking sector in 2016.

The survey aims to give consumers independent information about banking providers and the quality of service provided across a range of measures, based on ratings provided by existing customers. The survey result for banks with a Northern Ireland presence can be found here.

Our own research tells us that only 40%* of consumers surveyed have switched bank accounts in the past with cash incentives and dissatisfaction with service being the most frequently quoted reasons.

Why not check the satisfaction survey results and see how your bank measures up against the competition? It has never been easier to switch current account provider and our current account comparison tool and guide to switching can help.

* Consumer Insight Survey March 2018

The Consumer Council and Radius Housing have teamed up to host a Friday Funday on 23 August 2019 from 10am to 1pm.

The Consumer Council is disappointed after Power NI’s announcement of a tariff increase, which has occurred despite a decrease in wholesale energy prices over the past year.

The Consumer Council issues advice for affected customers