The level and fairness of parcel surcharging remains a longstanding and frustrating issue for consumers in Northern Ireland, the Highlands and Islands of Scotland and other remote areas in the United Kingdom (UK). Four in 10 UK online retailers apply an additional delivery surcharge for consumers living in Northern Ireland. This can cost on average an additional £6.72. With the predicted growth in online shopping this additional cost can potentially exclude or cause significant cost to consumers.
The Consumer Council's Third Annual Consumer Parliament.
- Cost of Living
- Consumer Skills
- Personal Finances
This report is part of The Consumer Council’s partnership approach with Citizens Advice and Citizens Advice Scotland to review complaint handling in the postal market. This is the first in a series of reports by the Consumer Advocacy Bodies on postal complaints.