Standards of Service - November 2018 to January 2019
The Consumer Council is advising Wow Air customers on their rights, following the announcement on Thursday 28 March that the airline has ceased operation and all flights have been cancelled.
The Consumer Council is advising consumers to consider their postal options, as price increases from Royal Mail for letters and parcels go live from Monday 25 March 2019.
The Consumer Council is advising passengers to check their hand luggage before taking off, following a number of enquiries.
The Consumer Council is urging drivers to shop around for better deals on their car insurance, as the latest figures from confused.com reveal Northern Ireland motorists pay more than the UK average.
- Cost of Living
The Consumer Council, the statutory complaints body for transport, energy, water and postal services in Northern Ireland, picked up two awards at the 2019 UK Complaints Handling Awards in London.
Non-domestic water and sewerage charges set to rise by 2.7%
Translink customers should consider alternative ticket options following fare increase
How well do you know your consumer rights? Do you know what your rights are if your flight or ferry is delayed? Would you be confident returning an item or making a purchase online?