A snapshot exercise was undertaken by The Consumer Council to analyse complaints data from Trading Standards Service Northern Ireland, Consumer Advice Service Belfast (Belfast City Council) and The Consumer Council. The purpose of this was to understand at a regional level what type of complaints consumers in Northern Ireland are making, how many complaints are made, and what level of redress is being received.
The Consumer Councils response on Citizen Advice Scotland's draft consumer work plan 2019/20.
This report covers all contacts received by The Consumer Council from consumers for the year to 31 March 2018.
- Cost of Living
- Consumer Skills
- Personal Finances
Richard Williams, Head of Transport at The Consumer Council, said: “We are advising passengers affected by Irish Ferries cancellation of sailings on WB Yeats in summer 2018 that you may now be entitled to compensation, as well as travel expenses if you were re-routed to another port.
The Consumer Councils top tips on returning unwanted gifts