Many of us use Royal Mail to send letters and parcels. However competition in the postal market is growing, providing a range of postal options.
Common postal issues can relate to lost, delayed, or damaged mail.
Here are some useful guides that will help you with sending letters and parcels, making a postal complaint and finding out more about the Post Office.
There are over 480 Post Offices outlets in Northern Ireland which provide access to many important services.
Did you know that two in five Northern Ireland shoppers have experienced delivery surcharges when buying goods online? The most common issues are non-delivery to Northern Ireland, charging more to do so or withdrawal of the free-delivery option.
A new website www.deliverylaw.uk provides advice on your rights and a portal to report problems you've had getting parcels delivered to Northern Ireland.
It is important to choose the most suitable postal product, understand your rights and be aware of potentially higher delivery charges.