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The Consumer Council is encouraging all consumers to know their air and sea passenger rights so they don’t have a ghoulish getaway over the Halloween break.

Commenting on the Competition and Markets Authority’s provisional findings on banking, John French, Consumer Council Chief Executive said: “The CMA report has highlighted the need to simplify and clarify the account switching process for customers across the UK. Banks have a responsibility to consumers to provide clear and easily comparable information, so consumers can make informed choices about their own account and provider.

The Consumer Council in partnership with Advice NI, Citizens Advice Bureau Northern Ireland and the Law Centre NI yesterday (07 October 2015) signed the ‘Consumer Rights Initiative’ Memorandum of Understanding.

The Consumer Council welcomes improvements in punctuality and overall customer satisfaction with bus services and highlights further work needs to be undertaken in regards to passengers’ awareness of best value tickets, following today’s publication of Translink’s Charter Monitoring Results for Spring 2015.