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Consultation response Utility Regulator Consumer Protection Strategy 2015 - 2020
Consumer Council consultation response on the Utility Regulator’s Consumer Protection Strategy 2015 - 2020.
Publication
Consultations
- Energy
Consultation Response to Royal Mail's Overseas Letter Post Scheme - Improving Claim Process
Citizens Advice Service (Citizens Advice and Citizens Advice Scotland) and Consumer Council for Northern Ireland response to Royal Mail United Kingdom and Royal Mail Overseas Letter Post Scheme - improving claim process.
Publication
Consultations
- Post
Plane Facts - Your Essential Guide to Air Travel
Our Plane Facts guide is your ultimate travel companion! View the guide direct on your tablet or smart phone so you know your rights and what you are entitled to, if things go wrong.
Publication
Consumer Guides
- Transport
Your Local Post Office
This guide provides information on products and services available at the post office, changes to the post office network and how to make a complaint.
Publication
Consumer Guides
- Post
Making a Postal Complaint
This guide provides advice on how to make a complaint or claim compensation, if something goes wrong when you are sending or receiving mail.
Publication
Consumer Guides
- Post
Consultation: Citizens Advice Consumer Codes 2015 review consultation
Consumer Council's response to Citizens Advice Consumer Codes 2015 review consultation
Publication
Consultations
- Post
‘Don’t let a cancellation cancel out your summer holiday’ urges the Consumer Council today as it enters the second week of its ‘Happy Holidays’ campaign. The campaign aims to equip holiday makers with information about their air and sea passenger rights and responsibilities.
News
- Transport
24th June 2015
The Consumer Council has today revealed to the Committee for Enterprise, Trade and Investment that a third of online retailers apply delivery restrictions to Northern Ireland (NI).
News
- Post
23rd June 2015
The Consumer Council is launching a four-week ‘Happy Holiday’ campaign today just as the summer season kicks in and many take to the skies and seas this weekend for their annual summer holiday. The campaign aims to equip holiday makers with knowledge of their rights and responsibilities so they can avoid a horrid holiday howler.
News
- Transport
18th June 2015
The Consumer Council today launches its ‘Practical Guide to Postal Services’ pack, a trio of guides to help consumers know their rights and get the best from their postal services.
News
- Post
08th June 2015