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Fact sheet with advice for consumers waiting for on line orders to be delivered by CityLink

A factsheet for consumers on returning unwanted gifts and purchases after the festive season.

Consumer Council consultation response to the 'Advising Supporting Empowering - a strategy for the delivery of generalist advice services in Northern Ireland 2015 - 2020'.

This Memorandum of Understanding sets out how the Utility Regulator (UR) and the Consumer Council of Northern Ireland (CCNI) will maintain and foster co-operation, mutual understanding and effective working relationships between the two bodies, ensuring each can fulfill its respective statutory function.

If your flight is delayed or cancelled or if you are denied boarding because your airline has overbooked the flight, the airline is required by European law to inform you of your rights.

Consumer Council and Citizens Advice response letter on the postal scheme consultation on restricted goods.

A practical guide to postal services.

The tips in this guide will help you shop on the internet with more confidence by explaining how to protect your computer, spot a safe website, understand your consumer rights and avoid problems with postage.