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Flight delayed or cancelled because of extraordinary circumstances
Factsheet on flight delay or cancellation because of extraordinary circumstances.
Publication
Consumer Guides
- Transport
Enquiries and Complaints Report 2013-14
The Enquiries and Complaints report 2013-14 provides an insight into our complaints handling work in what has been a very successful year for the Consumer Council, handling our largest ever volume of contacts with consumers and achieving the highest amount of redress for consumers in our 30 year history.
Publication
Research Reports
- Business
- Energy
- Transport
- Water
Ferry Travel Podcast
Download our podcast on your ferry passenger rights
Publication
Other
- Transport
A proposal to make motor and home insurance renewal quotes easier for customers to compare has been welcomed by the Consumer Council.
News
- Transport
11th July 2014
Consumer Council research has revealed that consumers can save up to 60 per cent by pre-booking on-site long stay airport car parking instead of paying at the gate. A saving of up to £52 is currently possible for a pre-booked stay of 14 days, meaning that passengers can have more money to spend at the other end of their flight or to pay for that extra suitcase.
News
- Transport
10th July 2014
Never mind your toothbrush, don’t forget your travel money! That’s the message from the Consumer Council this summer as it warns against being a captive customer by waiting until you get to the airport or ferry terminal.
News
- Transport
09th July 2014
Almost £500,000 has made its way back to consumers' pockets over the last year after they turned to the Consumer Council for help with their complaint.
News
- Business
- Consumer Skills
- Cost of Living
- Energy
- Food
- Personal Finances
- Post
- Transport
- Water
07th July 2014
Air passengers will be able to check their rights at the click of a button, thanks to a new Consumer Council podcast. Joining forces with Northern Ireland’s three airports, the Consumer Council will give demonstrations to summer travellers, so that they can assert those rights if anything goes wrong.
News
- Transport
04th July 2014