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Statement of principles for parcel deliveries
The following is designed to assist retailers in their policies on the delivery of goods purchased over the internet by individual consumers by setting out best practice principles as to how retailers can ensure their delivery services meet the needs of their customers
Publication
Other
- Business
- Post
Statement of principles for parcel deliveries
The following is designed to assist retailers in their policies on the delivery of goods purchased over the internet by individual consumers by setting out best practice principles as to how retailers can ensure their delivery services meet the needs of their customers.
Publication
- Business
- Post
Flight delayed or cancelled because of extraordinary circumstances
Factsheet on flight delay or cancellation because of extraordinary circumstances.
Publication
Consumer Guides
- Transport
Enquiries and Complaints Report 2013-14
The Enquiries and Complaints report 2013-14 provides an insight into our complaints handling work in what has been a very successful year for the Consumer Council, handling our largest ever volume of contacts with consumers and achieving the highest amount of redress for consumers in our 30 year history.
Publication
Research Reports
- Business
- Energy
- Transport
- Water
Ferry Travel Podcast
Download our podcast on your ferry passenger rights
Publication
Other
- Transport
The Consumer Council has welcomed new UK wide guidelines which should see NI shoppers benefit from clearer, up front information on parcel delivery charges. This means they will no longer have to wait until the end of the purchasing process to find out if they will be hit with high charges or be left facing the prospect of no delivery at all.
News
- Business
- Post
31st July 2014
A proposal to make motor and home insurance renewal quotes easier for customers to compare has been welcomed by the Consumer Council.
News
- Transport
11th July 2014
The Consumer Council has reacted with concern regarding Post Office Limited’s annual results, which today reveal an 11 per cent drop in revenue generated from public services, such as payment of household rates, car tax, passport renewals and the collection of pension and benefits.
News
- Post
11th July 2014